Zendesk Talk Pricing: Cost and Pricing plans

Zendesk Talk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Lite Free

Features

Limit of 1 phone number
Automatic ticket creation
Call recording & voicemail transcription

Partner Edition $9.00 $9.00 per user / month

Access to telephony integrations & CTI toolkit for

Features

Embedded softphone
Caller ID & history
Tickets with call data and agent assignment

Team $19.00 $19.00 per user / month

Features

Includes features of Lite plan, plus
Multiple phone numbers
Warm transfer
Text messaging
Call us from Web Widget

Professional $49.00 $49.00 per user / month

Features

Includes features of Team plan, plus
Business hours
IVR phone trees
Call monitoring & barging
Call blocking
Conference calling
Call recording permissions
Agent recording controls
Request callback controls
Reports & real-time dashboards

Enterprise $89.00 $89.00 per user / month

Features

Includes features of Professional plan, plus
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
Call offering time limit
Extended queue wait time

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Call Center Software

The Average Cost of a basic Call Center Software plan is $25 per month.
Zendesk Talk pricing starts at $9/month, which is 64% lower than similar services.
40% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

Zendesk Talk FAQs

How much does Zendesk Talk cost?

The pricing for Zendesk Talk starts at $9.00 per user per month. Zendesk Talk has 4 different plans:

Partner Edition at $9.00 per user per month.
Team at $19.00 per user per month.
Professional at $49.00 per user per month.
Enterprise at $89.00 per user per month.

Zendesk Talk also offers a Free Plan with limited features.

Learn more about Zendesk Talk pricing.

Does Zendesk Talk offer a free plan?

Yes, Zendesk Talk offers a free plan.

Learn more about Zendesk Talk pricing.

Compare Zendesk Talk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Zendesk Talk	9	per month	per user		Zendesk Talk Pricing
TalkDesk	-	-	-	-	TalkDesk Pricing
Call Center Studio	-	-	-	+	Call Center Studio Pricing
Zendesk Chat	19	per month	per user	+	Zendesk Chat Pricing
Freshdesk Contact Center (Formerly Freshcaller)	15	per month	per user	+	Freshdesk Contact Center (Formerly Freshcaller) Pricing
Zendesk Support	55	per month	per user	+	Zendesk Support Pricing
VoxDesk	9.99	per month	-	-	VoxDesk Pricing
DialedIn	49	per month	-	+	DialedIn Pricing
uContact	40	per month	per user	-	uContact Pricing
TelebuHub	-	-	-	-	TelebuHub Pricing

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Zendesk Talk Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers