What is Inbound Call Center?

An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.

Software with Inbound Call Center

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
TalkDesk	98	4.3
Nextiva	96	4.5
CloudTalk	95	4.4
CallHippo	93	3.2
Bright Pattern	92	4.5
CallTools	91	4.9
Freshdesk Contact Center (Formerly Freshcaller)	91	4
eVoice	91	3.3
CircleLoop	90	4.3
Exotel	90	4.6

Related Features

Auto Call Recording

Auto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.

Call Monitoring

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Concurrency Support

Many software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.

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