An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
TalkDesk
|
98 | 4.4 |
Nextiva
|
98 | 4.6 |
CloudTalk
|
95 | 4.4 |
CallHippo
|
93 | 4.3 |
Bright Pattern
|
92 | 4.7 |
CallTools
|
92 | 4.9 |
CircleLoop
|
91 | 4.2 |
Call Center Studio
|
90 | 4.8 |
Exotel
|
90 | 4.4 |
Freshdesk Contact Center (Formerly Freshcaller)
|
90 | 4.2 |
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