eDesk

About eDesk

Empower business with eDesk, the AI-powered customer service software designed for the modern marketplace. It eliminates the need to juggle multiple tabs or depend on external integrations by consolidating all customer interactions into one smart inbox, regardless of selling. eDesk's unique capability to link each message to the corresponding order and complete customer history allows for unprecedented clarity and efficiency in managing customer relations across EVERY sales channel. Personalization scales effortlessly as it allows for automated incorporation of customer-specific data in responses, leading to higher customer satisfaction and loyalty. Enrich customers service team's performance and job satisfaction with eDesk’s AI-driven automations while providing customers with fast, tailored responses, around the clock. Ensure swift, accurate resolution of queries the first time, augmenting customer experience. Additionally, eDesk offers a comprehensive toolkit for teamwork, enabling both manual and automatic engagement of colleagues for optimal resolution and tracking. Harness the full power of eDesk's real-time reporting to stay informed on every facet of the customer operations, positioning business at the forefront of customer service excellence.

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Pricing

Free Trial Available
Starts at $89.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

60%
Popularity

86%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Online

eDesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

eDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Performance+ $179.00 $199.00 per month

400 number of customer conversations support each month:

With built-in AI automations at no extra cost, our ticket-based plans give access to unlimited team members so you can share the load without adding to your costs.

Features

Centralize customer service across every webstore, marketplace, email, chat & social channel
Collaborate seamlessly with unlimited team members plus external partners at no extra cost
Automate and personalize at scale with unrestricted AI-powered workflows
Manage SLA adherence and team performance with comprehensive analytics
Instantly connect every sales and messaging channel, AND rapidly migrate from any legacy helpdesk

Based upon the number of customer conversations support each month, the pricing plan varies,

Growth $89.00 $115.00 per month

Get started with one low price per agent, plus endless ticket handling.

Features

Centralize support across 5 webstores & marketplaces plus unlimited email, chat & social channels
Collaborate seamlessly on unlimited tickets with team members
Automate responses with up to 50 rule based workflow automations
Manage SLA adherence and team performance with comprehensive analytics
Assisted onboarding plus unrivalled 24/7 customer support

Professional $115.00 $149.00 per month

Pay once, scale limitlessly. Power up your agents to manage tickets without limits.

Features

Centralize support across 10 webstores & marketplaces plus unlimited email, chat & social channels
Collaborate seamlessly on unlimited tickets with team members plus external partners
Automate and personalize responses with unlimited rule based workflow automations
Better manage SLAs and team performance with advanced reporting & CSAT surveys
Dedicated onboarding resource plus unrivalled 24/7 customer support

Enterprise Custom

The Enterprise Plan is tailored for large-scale businesses and organizations with complex support needs, providing a fully customizable and feature-rich solution to optimize customer support operations at scale.

Features

Custom features and pricing to meet your specific needs
Enterprise reporting, data extracts and live dashboards
Advanced security features and API access
Dedicated account manager and priority support

Agency/3PL Custom

Are you an aggregator, distributor, 3PL or agency supporting third-party eCommerce sellers and managing customer service across more than 20 channels?

Features

Multi-brand workflow management and reporting
Brand-to-agent escalations and collaborations
Granular access controls for agency and brand
Billing management and reporting based on usage

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about eDesk Pricing.