Home/Glossary/Queue Management (Calls)Updated on: February 27, 2024

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What is Queue Management (Calls)?

A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.

Software with Queue Management (Calls)

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
TalkDesk 98 4.4
CloudTalk 95 4.4
Nextiva 93 4.5
CallHippo 93 3.4
Bright Pattern 92 4.5
CallTools 91 4.9
CircleLoop 90 4.3
Freshdesk Contact Center (Formerly Freshcaller) 90 4.2
eVoice 90 3.3
Call Center Studio 89 4.6

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