Many software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
TalkDesk
|
98 | 4.4 |
CloudTalk
|
97 | 4.5 |
Nextiva
|
96 | 4.6 |
CallHippo
|
93 | 4.3 |
Bright Pattern
|
93 | 4.7 |
CallTools
|
93 | 4.9 |
Call Center Studio
|
91 | 4.8 |
CircleLoop
|
91 | 4.2 |
Exotel
|
90 | 4.4 |
Freshdesk Contact Center (Formerly Freshcaller)
|
90 | 4.4 |
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