Home/Help Desk Software/Dixa
Updated on: February 28, 2021
What is Dixa ?
Dixa - Help Desk Software : SaaSworthy.com
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Dixa

Next-gen Conversational Customer Service Software
(255 Ratings) Write Review

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers.

Dixa Awards

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Fastest Growing
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Dixa Features Show All Features

Dixa Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Copenhagen, Denmark / +1 888-910-7555
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software Live Chat Software Call Center Software

Dixa Pricing

Pricing ModelSubscription , Quotation Based
Professional
$99 /User/Month

Features

  • Voice, email, chat, messenger & whatsapp
  • Routing via visual flow builder
  • Unlimited conversations
  • Workflow automations
  • Real-time & historical analytics
  • Custom integrations
  • CSAT for chat & email
  • Conversation analytics
  • Webform endpoints
Premium
$139 /User/Month

Features

  • Includes features of Professional plan, plus
  • Advanced routing with external data
  • Queue priority, overflows & timeouts
  • Conversational assistant for chat
  • Preferred agent & personal offers
  • Bulk actions
  • Customized branding
  • Webhooks & extended API functionality
  • Team training, onboarding & in-app chat support
  • Agent teams
  • Collaboration users
Platinum
$179 /User/Month

Features

  • Includes features of Premium plan, plus
  • Enterprise SLAs
  • Designer access for analytics
  • Dedicated account manager
  • Custom services
  • Advanced automations (coming soon)
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Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Dixa FAQs

Dixa is Help Desk Software. Dixa offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Dixa features.

The pricing for Dixa starts at $99.00 per user per month. Dixa has 3 different plans:

  • Professional at $99.00 per user per month.
  • Premium at $139.00 per user per month.
  • Platinum at $179.00 per user per month.

No, Dixa does not offer a free plan.

Learn more about Dixa pricing.

Yes, Dixa provides API.

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Dixa Reviews

OVERALL RATING
3.9
Based on 255 Rating(s)
Rating Distribution
  • 55.3 %
  • 31.6 %
  • 10.5 %
  • 1.3 %
  • 1.3 %
SHARE YOUR EXPERIENCE Write a Review
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Cornelia BSource : g2crowd.com
(Reviewed on 07 May 2020)
"Could not be happier to have switched over to Dixa"

...more
Guxi Maria ASource : g2crowd.com
(Reviewed on 14 January 2020)
"A customer service platform which constantly renews itself and makes better"

What do you like best?

I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load.

What do you dislike?

It is annoying that I have to write something long in this field, when I don't have further to say.

Recommendations to others considering the product:

it works

What problems are you solving with the product? What benefits have you realized?

I have used the chat many times and always received an instant answer. The benefit is that my request is solved within a few minute. In this way Dixa does exactly for me, as a customer, what I wish to do for my customers.

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks for taking the time to leave us a review! Feedback is something that is really important to us and we definitely want to be hearing your voice, so please do keep sharing your ideas!

If you need anything at all feel free to reach out to us at any time, we’ll be more than happy to help :) https://dixa.com/contact

Thanks again!

...more
Administrator in PublishingSource : g2crowd.com
(Reviewed on 10 January 2020)
"After living Zendesk i was worried"

What do you like best?

After living Zendesk i was worried about finding the right platform for my company, one meeting with Dixa changed it all, friendly and easy to install, agents of all ages and knowliedge are very satisfied and happy to start their day with Dixa.

What do you dislike?

There is no dislliks, only improvments that takes place to my satisfaction.

What problems are you solving with the product? What benefits have you realized?

Combination of all cannels in one platform, chat, mails,some everything flows.

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks so much for taking the time to leave some feedback for us :)

Moving from systems can be pretty daunting especially when you’re used to one way of working, but I’m really glad to hear that since moving over Dixa is working really well for you.

We are also constantly working on improvements so if you have any suggestions or feature request definitely share those across with us.

In the meantime, if you need anything at all please don’t hesitate to get in touch: https://dixa.com/contact

Thanks again :)

...more
Max RSource : g2crowd.com
(Reviewed on 29 November 2019)
"Many options in an intuitive interface"

What do you like best?

My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners.

What do you dislike?

I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system get too complex due to lots of features only used by a minority. But never the less...my features are important for me.

Recommendations to others considering the product:

We choose DIXA above Zendesk and others due to the simple and easy setup of call and mail flows and their thorough preparation for new features using AI and machine learning.

What problems are you solving with the product? What benefits have you realized?

Being able to do customer service for 122 webshops spread over 10 countries, in one tool.

Response from Trisha Patel of Dixa
edit

Hi Max,

Thank you so much for your feedback its really appreciated. Its great to hear how many webshops and countries you’re supporting, I’m also glad to hear things are going well.

Feature requests we definitely always want to hear especially if you can tie it into your workflow, please keep sharing those across with us as a lot of feature requests raised by customers are either in progress or rolled out.

Thank you again Max!

...more
Lars LSource : g2crowd.com
(Reviewed on 28 November 2019)
"Hands down best customer service software"

What do you like best?

What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely.

What do you dislike?

Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with email-attachments in the beginning and DIXA managed to fix the issue.

Looking forward to ZAPIER integration - once that is done we can do a lot of automation which would be highly appreciated.

Recommendations to others considering the product:

Make the switch if you want you team to be focused and effortlessly follow the agreed priorities.

What problems are you solving with the product? What benefits have you realized?

Priority & focus is built into the structure of DIXA which enables our team to work much more effeciently and get more done in shorter time with less effort. Also the integration with various platforms DIXA is a dream to work with!

Response from Trisha Patel of Dixa
edit

Hi Lars,

This is amazing feedback, thank you so much! I’m really glad to hear that you’re having a great time using Dixa

Feedback is super key for us so if there’s anything you feel is missing or should be changed we would love to hear about it.

Thank you again for taking the time provide some feedback for us, we really appreciate it :)

...more
Peter JSource : g2crowd.com
(Reviewed on 27 November 2019)
"Smooth, easy to use and intuitive"

What do you like best?

Gathering all of our support channels in one solution and in a modern, smooth interface gives a great user experience and a feeling of great quality.

What do you dislike?

A lack of customization options, slightly too simple integration of busylight (although, these are all on the roadmap and eagerly awaited!)

Recommendations to others considering the product:

try it out, use the offered test methods and testphone numbers etc, to have your flows ready before going live... the support for this is great!

Having those who needs to use the tool either direct the implementation or be part of it, is in our experience a great way to get running smoothly, quickly!

What problems are you solving with the product? What benefits have you realized?

Easy gathering of all channels, no double-communication with customers.

Easy control over flows for both phone, mail and chat makes for greater flexibility.

Response from Trisha Patel of Dixa
edit

Hi Peter,

What great feedback, thank you so much! Theres a lot on our road map which is pretty exciting! Definitely keep a eye out on the gift icon on the top right corner for announcements :)

If you need anything at all Peter, please don’t hesitate to reach out: https://dixa.com/contact

Thank you again :)

...more
Pascal SSource : g2crowd.com
(Reviewed on 26 November 2019)
"High quality customer support solution with a superb support"

What do you like best?

Onboarding was super easy. Our team was up and running within the first hour off going live.

The team loves to work with the tool and we increased our efficiency directly.

What do you dislike?

Some APIs to tools we use are missing as a standard. The custom cards are a good solution and easy to implement.

Recommendations to others considering the product:

1. Use th eopportunity of a test account.

2. Have a call with the onboarding and customer success team.

What problems are you solving with the product? What benefits have you realized?

Dixa helps us to have all customer communication within one tools. Every needed channel (E-Mail, Chat, Social and Telephone) in all the different languages.

Response from Trisha Patel of Dixa
edit

Hi Pascal,

Thanks so much for writing such a great review! I’m so pleased to hear that Dixa has helped increase your agent efficiency.

API is something we are working on improving, if there’s anything specific you would like to see please do reach out to us and share your feedback and requests with us: https://dixa.com/contact

Thank you so much again!

...more
User in FurnitureSource : g2crowd.com
(Reviewed on 26 November 2019)
"good and innovative crm software"

What do you like best?

regular updates, open minded for new suggestions of users, easy workflow due to working with presence, intuitive use

What do you dislike?

open conversations are not highlighted that well, communication thoughout the company is not that ideal, an missing ticket system for other parts of the company.

What problems are you solving with the product? What benefits have you realized?

inscreased efficiency, minimizes stress

Response from Trisha Patel of Dixa
edit

Hi There,

Thank you for sharing your feedback with us we really appreciate it! It would be great to hear some more about missing those requests, I would like to hear some more about your workflow too - if you have some time you can forward your details over to friends@dixa.com then I can get in touch with you :)

It’s also super awesome that things are less stressful for you and the team <3

If you need anything else feel free to reach out anytime :)

...more
User in FurnitureSource : g2crowd.com
(Reviewed on 26 November 2019)
"Super effective and easy to use"

What do you like best?

I like that the emails and phone calls are processed chronologically. I like the design and the easy handling.

What do you dislike?

Sometimes the mails are wrongly formatted and you can't find the last answer directly.

What problems are you solving with the product? What benefits have you realized?

Since we use dixa we work faster and more effective. We have a higher volume but you hardly notice it. You don't waste any time because the emails are assigned and you don't have to choose the mails.

Response from Trisha Patel of Dixa
edit

Hi There,

I’m really glad to hear that Dixa has made things more efficient for you and your team, thats great! With regards to those emails, if you’re able to forward a few examples to friends@dixa.com we’ll be able to take a further look into why that’s happening :)

...more
Ahmed SSource : g2crowd.com
(Reviewed on 26 November 2019)
"Faster direct processing of customer inquiries"

What do you like best?

By creating workflows, the distribution of different customer inquiries can be controlled very precisely.

By connecting to the shop system, all information about the customer's order can be read directly when the customer makes contact.

The efficiency in the processing can be increased so immediately clearly.

What do you dislike?

No real CRM system available. Customers cannot be created in a Customer Card with several phone numbers and emails.

What problems are you solving with the product? What benefits have you realized?

Previously, several agents had read the same email before an Agnet was busy dealing with the customer's issue. Now all customer requests are processed immediately and without loss of time by reading the request several times.

Response from Trisha Patel of Dixa
edit

Hi Ahmed,

This is great feedback thank you so much! Being able to have multiple email addresses or phone numbers against users is pretty useful, we can rate this internally :)

I’m also really pleased to hear that things are more efficient and easier for agents. If you need anything at all feel free to get in touch, we’re always available: https://dixa.com/contact

...more
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