Home/Help Desk Software/Dixa
Updated on: July 7, 2020
What is Dixa ?
Dixa - Help Desk Software : SaaSworthy.com
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Dixa

Next-gen Conversational Customer Service Software
(247 Ratings) Write Review

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers.

Dixa Awards

Fastest Growing
Most Popular

Dixa Features Show All Features

Dixa Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Copenhagen, Denmark / +1 888-910-7555
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software Live Chat Software Call Center Software

Dixa Pricing

Pricing ModelSubscription , Quotation Based
Professional
$99 /User/Month

Features

  • Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement.
  • Email, Chat, Voice, Facebook Messenger, WhatsApp & SMS
  • Customer & Agent Ratings / Feedback*
  • Smart and actionable flows for all channels
  • Self-service for your customers
  • AI-based customer sentiment**
  • Up to 5 languages
  • Real-time Dashboards
  • Core API
  • Analytics (Conversations, Agents, Metrics)
Premium
$139 /User/Month

Features

  • Support your business as it grows with intelligent and proactive customer engagement.
  • All the Professional plan features
  • Knowledge Base for your agents
  • Proactive outreach
  • Conversational Assistant*
  • Contextual Routing*
  • Expanded Analytics
  • Unlimited collaboration users
  • Unlimited languages
  • Voice Providers
  • Enterprise SLA
  • Unlimited API
  • Guaranteed data centre location (add-on with fee)
  • Outgoing Webhooks**
Platinum
$179 /User/Month

Features

  • Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance
  • All the Premium plan features
  • Advanced Self-service
  • Advanced Knowledge Base
  • Contextual Automation**
  • Roles & Permissions**
  • Customized Enterprise SLA
  • Advanced analytics designer*
Add-ons

1. Local Phone Numbers : $6 per Number per Month

International phone number in over 60 countries

2. Premium Phone Numbers : (Contact the vendor)

The really, really cool numbers (Professional & Premium only)

3. Toll-Free Phone Numbers : $12 per Number per Month

Free for customers to call

4. Number Porting : $4 per Number per Month add to each ported number

Port your numbers to Dixa

5. Outbound Telephony : (Contact the vendor)

Outbound per-minute rates vary

6. Inbound Telephony : (Contact the vendor)

Per minute pay-as-you-go and flat rate packages

7. Toll-Free Usage (US & Rest of World) : (Contact the vendor)

Extra charge for toll-free calls

8. Guaranteed Data Centre Location (Contact the vendor)

EU for data & privacy compliance

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Dixa Pricing
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Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Dixa FAQs

Dixa is Help Desk Software. Dixa offers the following functionalities:

  • Live Chat
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Dixa features.

The pricing for Dixa starts at $99.00 per user per month. Dixa has 3 different plans:

  • Professional at $99.00 per user per month.
  • Premium at $139.00 per user per month.
  • Platinum at $179.00 per user per month.

No, Dixa does not offer a free plan.

Learn more about Dixa pricing.

Yes, Dixa provides API.

Ask the Community View Community

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Dixa Reviews

OVERALL RATING
4.2
Based on 247 Rating(s)
Rating Distribution
  • 186
  • 38
  • 17
  • 5
  • 1
SHARE YOUR EXPERIENCE Write a Review
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Barbara ASource : g2crowd.com
(Reviewed on 21 January 2020)
"A move in the right way!"

What do you like best?

What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing new features, which make working in DIXA more fun, both if you're a tech nerd like me or just a 'regular' customer service agent.

What do you dislike?

Since it's not totally tailored to our needs, there would be some features missing and some that are irrelevant for our customer service there at CFC. That is the hard thing designing a software solution, that fits every customer service at any firm. Especially ours is a bit different, so I think that they got an exciting and somewhat challenging task with us.

What problems are you solving with the product? What benefits have you realized?

We haven't worked that long in DIXA yet, to actually see the benefits and see the numbers improving. But we do have a lot more insight, especially after we came on the beta release of their analysis feature. I think the keywords of the implementation of DIXA are: Efficiency, Effective, Timesaving, Insight, No cherrypicking and without taking any autonomy out of the task for our employees and lastly, give our customers a better experience.

...more
Guxi Maria ASource : g2crowd.com
(Reviewed on 14 January 2020)
"A customer service platform which constantly renews itself and makes better"

What do you like best?

I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load.

What do you dislike?

It is annoying that I have to write something long in this field, when I don't have further to say.

Recommendations to others considering the product:

it works

What problems are you solving with the product? What benefits have you realized?

I have used the chat many times and always received an instant answer. The benefit is that my request is solved within a few minute. In this way Dixa does exactly for me, as a customer, what I wish to do for my customers.

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks for taking the time to leave us a review! Feedback is something that is really important to us and we definitely want to be hearing your voice, so please do keep sharing your ideas!

If you need anything at all feel free to reach out to us at any time, we’ll be more than happy to help :) https://dixa.com/contact

Thanks again!

...more
Administrator in PublishingSource : g2crowd.com
(Reviewed on 10 January 2020)
"After living Zendesk i was worried"

What do you like best?

After living Zendesk i was worried about finding the right platform for my company, one meeting with Dixa changed it all, friendly and easy to install, agents of all ages and knowliedge are very satisfied and happy to start their day with Dixa.

What do you dislike?

There is no dislliks, only improvments that takes place to my satisfaction.

What problems are you solving with the product? What benefits have you realized?

Combination of all cannels in one platform, chat, mails,some everything flows.

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks so much for taking the time to leave some feedback for us :)

Moving from systems can be pretty daunting especially when you’re used to one way of working, but I’m really glad to hear that since moving over Dixa is working really well for you.

We are also constantly working on improvements so if you have any suggestions or feature request definitely share those across with us.

In the meantime, if you need anything at all please don’t hesitate to get in touch: https://dixa.com/contact

Thanks again :)

...more
Daniel BrinchSource : trustpilot.com
(Reviewed on 09 December 2019)
Fraskriver sig ansvar

Med en virksomhed i hurtig vækst, og med et hurtigtvoksende Customer Care team, havde vi behov for at system til at køre hele vores kundekontakt.Valget stod mellem Dixa og Zendesk - og vi valgte forkert.Vi klinger godt med Dixas vision, og bestiller Demo af deres software. Alt går fint, demoen er lovende og sælgeren (over)sælger os godt.Vi får underskrevet kontrakt med opstart i November.Inden opstart leger vi rundt inde i softwaren, får systemet sat op og testet det hele igennem. Til vores store frygt spiller det bare ikke. Noget så simpelt som en "✨"-emoji kan ikke vises for kunden, og listen over ting, som vi tog som standard (og som er standard i andre systemer) var slet ikke mulige.Vi melder ud til Dixa, at det simpelthen er et dårligt match - vi er meget kede af det, og om vi ikke kan finde en løsning på at komme ud af kontrakten, som slet ikke er startet endnu.Løsningen: BETAL 21.100 DKKJeg ved ikke hvor mange timer Dixa har brugt samlet på at sælge og onboarde os. Men meldingen fra deres CFO er, at vi skal betale for alle deres interne timer til en timepris, vi ikke kender. Vores egne timer er spildte, og Dixa vælger ikke at tage situationen som en læring om, at sælgeren måske var lige god nok - men i stedet skyde hele ansvaret og regningen over på os.Vi har i hvert fald lært, at vi skal være MEGET grundigere og mere kritiske i vores egne test og demo inden opstart. Så set med de positive briller på, kan kan hele vores team i det mindste sige tak for den læring.

...more
Agency in UtilitiesSource : g2crowd.com
(Reviewed on 03 December 2019)
"Very clean and useful"

What do you like best?

Dixa is fast and had an very clean optics that is wonderful to use. More and more it became to an very good Programm that we use in our Company

What do you dislike?

Dislike is such a hard word but there is a lot to improve like the that you cant change the Receiver adress when you get an e-mail.

What problems are you solving with the product? What benefits have you realized?

With Dixa we had a lot of time improvements and will be faster at our work

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks for taking the time to write a review for us, I’m glad to learn that things are working well, sounds like things have gone smoothly :)

There are a lot of improvements still to be implemented, our team are working super hard on making Dixa awesome. Definitely keep an eye out on the gift icon on the top right corner for updates of new features/improvements.

Thanks again!

...more
Max RSource : g2crowd.com
(Reviewed on 29 November 2019)
"Many options in an intuitive interface"

What do you like best?

My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners.

What do you dislike?

I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system get too complex due to lots of features only used by a minority. But never the less...my features are important for me.

Recommendations to others considering the product:

We choose DIXA above Zendesk and others due to the simple and easy setup of call and mail flows and their thorough preparation for new features using AI and machine learning.

What problems are you solving with the product? What benefits have you realized?

Being able to do customer service for 122 webshops spread over 10 countries, in one tool.

Response from Trisha Patel of Dixa
edit

Hi Max,

Thank you so much for your feedback its really appreciated. Its great to hear how many webshops and countries you’re supporting, I’m also glad to hear things are going well.

Feature requests we definitely always want to hear especially if you can tie it into your workflow, please keep sharing those across with us as a lot of feature requests raised by customers are either in progress or rolled out.

Thank you again Max!

...more
Lars LSource : g2crowd.com
(Reviewed on 28 November 2019)
"Hands down best customer service software"

What do you like best?

What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely.

What do you dislike?

Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with email-attachments in the beginning and DIXA managed to fix the issue.

Looking forward to ZAPIER integration - once that is done we can do a lot of automation which would be highly appreciated.

Recommendations to others considering the product:

Make the switch if you want you team to be focused and effortlessly follow the agreed priorities.

What problems are you solving with the product? What benefits have you realized?

Priority & focus is built into the structure of DIXA which enables our team to work much more effeciently and get more done in shorter time with less effort. Also the integration with various platforms DIXA is a dream to work with!

Response from Trisha Patel of Dixa
edit

Hi Lars,

This is amazing feedback, thank you so much! I’m really glad to hear that you’re having a great time using Dixa

Feedback is super key for us so if there’s anything you feel is missing or should be changed we would love to hear about it.

Thank you again for taking the time provide some feedback for us, we really appreciate it :)

...more
Emilie ASource : g2crowd.com
(Reviewed on 27 November 2019)
"Nice to have everything on one thing. But seems some features are missing."

What do you like best?

All messages, chats, calls etc. is in dixa.

It allows for multible people using it at the same time.

What do you dislike?

You cannot redact images nor text.

When you save an image, do not change the name, unless you add .jpg

What problems are you solving with the product? What benefits have you realized?

Customer support.

Response from Trisha Patel of Dixa
edit

Hi Emilie,

I’m glad to hear you’re enjoying having all channels in one place - it is much easier that way!

With the way in which images are being saved we would love to hear some more about that, if you have some time it would be great to hop on a call and understand your use case a bit better, feel free to email your details and availability to friends@dixa.com

Thanks again for taking the time to write a review :)

...more
User in Outsourcing/OffshoringSource : g2crowd.com
(Reviewed on 27 November 2019)
"Review for Dixa"

What do you like best?

Simply using chats/emails and calls in one system.

What do you dislike?

No many users from one tariff plan.

Recommendations to others considering the product:

Here is very easy and trial version which you need to try.

What problems are you solving with the product? What benefits have you realized?

Onboarding, using templates

...more
Peter JSource : g2crowd.com
(Reviewed on 27 November 2019)
"Smooth, easy to use and intuitive"

What do you like best?

Gathering all of our support channels in one solution and in a modern, smooth interface gives a great user experience and a feeling of great quality.

What do you dislike?

A lack of customization options, slightly too simple integration of busylight (although, these are all on the roadmap and eagerly awaited!)

Recommendations to others considering the product:

try it out, use the offered test methods and testphone numbers etc, to have your flows ready before going live... the support for this is great!

Having those who needs to use the tool either direct the implementation or be part of it, is in our experience a great way to get running smoothly, quickly!

What problems are you solving with the product? What benefits have you realized?

Easy gathering of all channels, no double-communication with customers.

Easy control over flows for both phone, mail and chat makes for greater flexibility.

Response from Trisha Patel of Dixa
edit

Hi Peter,

What great feedback, thank you so much! Theres a lot on our road map which is pretty exciting! Definitely keep a eye out on the gift icon on the top right corner for announcements :)

If you need anything at all Peter, please don’t hesitate to reach out: https://dixa.com/contact

Thank you again :)

...more
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