Home/Help Desk Software/Dixa
Updated on: December 9, 2019
What is Dixa ?
I Use this
Dixa - Help Desk Software : SaaSworthy.com
View Gallery
74%

Dixa

Next-gen Conversational Customer Service Software
(194 Ratings) Write Review

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers.

Dixa Awards

Fastest Growing
Most Popular

Dixa Features Show All Features

Dixa Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Copenhagen, Denmark / +1 888-910-7555
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software Live Chat Software Call Center Software

Dixa Pricing

Pricing ModelSubscription , Quotation Based
How much does Dixa cost ?
The pricing for Dixa starts at $99.0 per user per month. Dixa has 3 different plans such as - Professional at $99.0 per user per month, Premium at $139.0 per user per month and Platinum at $179.0 per user per month. Dixa also offers a Free Plan with limited features.
Professional
$99 /User/Month

Features

  • Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement.
  • Email, Chat, Voice, Facebook Messenger, WhatsApp & SMS
  • Customer & Agent Ratings / Feedback*
  • Smart and actionable flows for all channels
  • Self-service for your customers
  • AI-based customer sentiment**
  • Up to 5 languages
  • Real-time Dashboards
  • Core API
  • Analytics (Conversations, Agents, Metrics)
Premium
$139 /User/Month

Features

  • Support your business as it grows with intelligent and proactive customer engagement.
  • All the Professional plan features
  • Knowledge Base for your agents
  • Proactive outreach
  • Conversational Assistant*
  • Contextual Routing*
  • Expanded Analytics
  • Unlimited collaboration users
  • Unlimited languages
  • Voice Providers
  • Enterprise SLA
  • Unlimited API
  • Guaranteed data centre location (add-on with fee)
  • Outgoing Webhooks**
Platinum
$179 /User/Month

Features

  • Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance
  • All the Premium plan features
  • Advanced Self-service
  • Advanced Knowledge Base
  • Contextual Automation**
  • Roles & Permissions**
  • Customized Enterprise SLA
  • Advanced analytics designer*
Add-ons

1. Local Phone Numbers : $6 per Number per Month

International phone number in over 60 countries

2. Premium Phone Numbers : (Contact the vendor)

The really, really cool numbers (Professional & Premium only)

3. Toll-Free Phone Numbers : $12 per Number per Month

Free for customers to call

4. Number Porting : $4 per Number per Month add to each ported number

Port your numbers to Dixa

5. Outbound Telephony : (Contact the vendor)

Outbound per-minute rates vary

6. Inbound Telephony : (Contact the vendor)

Per minute pay-as-you-go and flat rate packages

7. Toll-Free Usage (US & Rest of World) : (Contact the vendor)

Extra charge for toll-free calls

8. Guaranteed Data Centre Location (Contact the vendor)

EU for data & privacy compliance

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask the Community View Community

Dixa Alternatives Dixa Alternatives

98%
(422 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
84%
Zendesk Talk
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your...
Visit Website
75%
(12 RATINGS)
Halp
Halp software is a Slack-First Ticketing System for Support Teams to manage responses. Assign, Prioritize, and Answer Requests from Slack in minutes. The...
Visit Website
74%
(19 RATINGS)
SherpaDesk
SherpaDesk is an All-in-one Automated Solution to optimize your business and team. The software offers features like Helpdesk ticketing, Invoicing, Project...
Visit Website
74%
(1 RATINGS)
Supportbench
Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can...
Visit Website
71%
(5 RATINGS)
Mojo Helpdesk
Mojo Helpdesk is a Help Desk software integrated with GSuite. The software offers a Self-service portal, all-in-one resource to create, review, and track...
Visit Website
68%
Motadata HelpDesk
Motadata HelpDesk is a software to deliver smarter and faster IT services to the customers of users. It sports a simple interface for a modern digital...
Visit Website
64%
(2 RATINGS)
HelpDesk
HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends...
Visit Website
58%
HelpNinja
HelpNinja software is a simple conversation for your customers. Manage your customer conversation across different teams, email addresses, and brands....
Visit Website
48%
Ameyo Fusion CX
Ameyo Fusion CX is an Intuitive, Unified and Powerful Helpdesk Ticketing System. Automating operations helps to drive agent ownership and collaboration by...
Visit Website

Dixa Reviews

OVERALL RATING
4.1
Based on 194 Rating(s)
Rating Distribution
  • 141
  • 35
  • 16
  • 1
  • 1
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
May TSource : g2crowd.com
(Reviewed on 26 September 2019)
"Works fine"

What do you like best?

That it shows information about who the customer has been in contact with earlier.

What do you dislike?

Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again.

Show More
What problems are you solving with the product? What benefits have you realized?

I work as customer service, so it solves the customers' issues.

Response from Trisha Patel of Dixa
edit

Hi May,

Thanks for sharing your feedback and sorry to hear that the sound cuts out. Are you able to share some of the following information with our support team so we can better understand whats happening? You can forward this over to support@dixa.com

- Browser/App information

- Conversation ID examples

- Is this happening for all agents/numbers

- What headset you're using

- Twilio network test: https://networktest.twilio.com

Once we have this we can take a look into why the sound is disconnecting :) Thanks a lot!

...more
UserSource : g2crowd.com
(Reviewed on 03 September 2019)
"Best platform to have requests both questions in one place"

What do you like best?

That everything is in one place and that it is easy to trace back conversations, chats and so on. It is easy to keep track of the individual customer as it traces back to the given employee who then can follow up and give the best possible service, as the customer does not have to go through multiple employees who might now be aware of the certain situation.

What do you dislike?

That some functions that would make it easier to navigate or answer faster is not applicable (yet). However, contact was made with Dixa and they were made aware of how it could be better.

Show More
What problems are you solving with the product? What benefits have you realized?

That employee tracking is easier with everything gathered in one place with phone, emails, etc. We are not interested in the quantity of messages/calls/chats being answered but the quality, which is made very much easier with Dixa. As mentioned, when you care greatly about customer service and the customers journey within your company it is very nice to not have 4 different platforms to keep track of.

Response from Trisha Patel of Dixa
edit

Hi,

Ah having everything in one place definitely does make things easier, it also makes your team more efficient which is always awesome.

Its great you’ve shared your feedback about speed with our team too, were always open to hear more feedback for feature requests or even improvement, so any other ideas you have, please do share that with us :)

In the mean time if you need anything at all, feel free to reach out to us ay any time: https://dixa.com/contact

Thank you!

...more
AdministratorSource : g2crowd.com
(Reviewed on 30 August 2019)
"Very user-friendly with lots of customer support features suitable for any size business. Recommend!"

What do you like best?

I like the UI and UX, it is clean, modern and easy to use. Despite, the seemingly "simplistic" look it packs a lot of interesting features for a small online business like ours without breaking the bank on high monthly fees.

On-boarding of new colleagues is a breeze as it takes a maximum of 30min for them to understand the fundamentals of Dixa and start using the platform.

The fact that you can handle your support queries from many different channels in one place makes it so much more time efficient. Via email, online chat, facebook messenger and soon also whatsapp makes this ideal for any modern online business. The software also provides your own business voip / contact center type solution integrated with all this, no need for extra solutions/subscriptions, integrations for this.

We are based in Europe and so is Dixa (currently) which makes it easy for us to get quick replies and answers with no time-zone issues. Is always a worry as a small startup company if support is slow or lacking but with Dixa we have thankfully not encountered this.

What do you dislike?

looking for more native integrations but they are working on it from what I understand. They keep improving their product which is another positive sign.

We use wordpress/woocommerce as our online shop platform and they currently have a shopify integration but are still developing the woocommerce one. It would be nice to see order details of the client right in Dixa when that person has any queries or complaints on their purchase, without having to toggle between two separate programs.

Also with more CRMs. They have integration with Salesforce for larger organizations and I believe they are planning to integrate with Pipedrive which would be more ideal for smaller organizations like us.

Looking forward to the integrations on the roadmap such as zapier so there is more freedom to integrate certain workflows without hiring techs via API.

Nice to have would be a mobile app. Currently, you can forward calls to a mobile if nobody picks up the line after x amount of time (for example) but it would be nice to make calls with the mobile app for people in the field. Although I am sure that is a niche request.

Show More
Recommendations to others considering the product:

If you are looking for a modern and affordable omni-channel customer support solution, then try out Dixa on a trial run.

For us as a small business it really helped to get a unified "inbox" of all our support communications. As a small team we need to divide our attention to various tasks and Dixa helps us organize a part of this.

What problems are you solving with the product? What benefits have you realized?

Originally a couple years back we were looking for a simple Voip solution that had european numbers as we are an online small business but the team is separated between two countries. At the time, I came across Dixa and they were one of the first from what I recalled, without being too expensive, that had integrated voip and customer support into one solution. Alongside the clean interface and design it was a no-brainer to try it out. Very happy I did and still satisfied after 1.5 years.

Response from Trisha Patel of Dixa
edit

Hi There,

What a fantastic review, thank you so so much! You’re right with the improvements and roll outs, our team are working really hard to make Dixa super awesome so you’ll continuously see new features. Keep an eye out on the gift icon with your Dixa portal for the announcements :)

A mobile app would be awesome as I know it’ll benefit a lot of other customers too. We have this listed as an improvement too, but if you have any other suggestions and feedback please do let us know as we would love to hear it.

Thank you again for writing such a nice review, if you need anything at all feel free to ping us anytime: https://dixa.com/contact

...more
AdministratorSource : g2crowd.com
(Reviewed on 28 August 2019)
"A Tour de Force of Brechtian Proportions"

What do you like best?

I love the simplicity of the queues and the ability to see the emails in it's original form. The team are constantly on board to help you out with issues and are very quick to find a solution.

What do you dislike?

I wish you could select and delete multiple emails in one go and also be able to change the email to section.

Show More
What problems are you solving with the product? What benefits have you realized?

We are solving the spam situation where we are filtering trigger terms. The benefits of having all channels as one is perfect.

Response from Trisha Patel of Dixa
edit

Hi There,

Thanks so much for your review we really appreciate it. We do have a great team here so if you need anything at all please do not hesitate to reach out :)

Being able to bulk update is currently a limitation, however our team are working super hard to roll out some awesome new features. If theres anything else you’d like to see besides bulk editing tools, definitely share that across with us, we would love to hear your feedback :)

Thank you again!

...more
Joacim MSource : g2crowd.com
(Reviewed on 26 August 2019)
"All in all a good overveiw"

What do you like best?

Having a real working search function and tracking availability. With a good overveiw of the agenda and what's tasks that are ahead. Moving from not having any functionallity to Dixa made almost everyting alot easier.

What do you dislike?

Not being able to deligate conversations to a specifik user and to that user only. Sometimes one user is the only user for a specific case and it's a bit wonky to be able to keep track of that. And external mails to group e-mails is not tracking correctly when using side conversations.

Show More
Recommendations to others considering the product:

Try it, or at least have it demoed, it's really worth looking into.

What problems are you solving with the product? What benefits have you realized?

Statistics, better overveiw of time consumption on all tasks. And easier to have everything under the same roof and therefore not forgetting to log into a specifik account or function. With the benefits of using Follow Ups and tagging it's easy to create a good workflow and not be interupted by seeing those pesky conversations you can't do anything about right now any ways.

Response from Trisha Patel of Dixa
edit

Hi Joacim,

Thank you so much for writing a great review! It’s really appreciated. I think we might be able to help get rid of some of those frustrations you may be facing :)

Delegating conversations:

- Using priorities in your queues are always a great way to delegate incoming tasks, this way you can decide who would be best to deal with the specific incoming requests https://support.dixa.help/en/articles/37

- Transferring requests: Each agent has the option to transfer the request to either another agent or a group, this works for requests coming in from all channels: https://support.dixa.help/en/articles/125

- Depending on your flows too we can also auto route requests - If you need some help with getting this set up just let us know and we can schedule some time with you to go through your existing workflow/setup: https://dixa.com/contact

Tags are also great ways to track of conversations: https://support.dixa.help/en/articles/35

With the issue you’re facing with side conversations, I’d like to hear a bit more about this and how you’re using it if that’s okay. If you have some time you can email friends@dixa.com with your availability and I can give you a call back :)

Thanks again Joacim, I hope some of the above points help :) Feel free to reach out to us anytime!

...more
Kelsie ASource : g2crowd.com
(Reviewed on 21 August 2019)
"Simple and Easy"

What do you like best?

The interface is easy to use and understand.

What do you dislike?

The insights could be improved to help with monitoring and reporting.

It would also be helpful to be able to link DIXA to our internal customer booking system.

Show More
What problems are you solving with the product? What benefits have you realized?

Work flow is distributed more easily, and we can utilise the different flows to effectively organise multiple email addresses across several team members.

Response from Trisha Patel of Dixa
edit

Hi Kelsie,

Thank you so much for writing us a review! I’m glad to know that you’re finding it easy to use :)

Reporting is something we’re working super hard on improving and any feedback you have on this would be super awesome! If you have some ideas or wants that you’d like to see please do share that across with friends@dixa.com :)

With your booking system, depending on what you wanted to pull you might be able to try using our Custom Card integration: https://support.dixa.help/en/articles/8

If you need some help with getting the integration set up or even just wanted to speak about improvement ideas we are all ears and available 24/7 https://dixa.com/contact

Thanks again Kelsie :)

...more
UserSource : g2crowd.com
(Reviewed on 19 August 2019)
"Excellent experience, easy and effective"

What do you like best?

The best thing about Dixa is that everything is in one place. Chats, emails, calls, FB messenger. And you can view the conversation history easily. It makes me more efficient at my job which in turn gives a great experience for our customers.

What do you dislike?

The only things I dislike are no forwarding of emails, however you can send a transcript.

Show More
What problems are you solving with the product? What benefits have you realized?

No problems at the moment however sometimes I do have t reload the system as spell check stops working randomly. Benefits are that everything is in one place and very easy to use.

Response from Trisha Patel of Dixa
edit

Hi There,

Thank you so so much for your review, we really do appreciate it <3 Viewing your customers’ history is super important so it’s great that you see the benefit of that too :)

Transcripts are a great way of forwarding emails. CC/BCCing also work..alternatively you can also use side conversations. With Side Conversations you can have conversations on the side of your existing conversation with your customer and keep the overview at the same time. Here’s some more info on this: https://support.dixa.help/en/articles/160

With regards to the spell checker - that definitely shouldn’t be happening but we’ll be able to take a further look into that for you. Would you be able to forward your details over to friends@dixa.com and we’ll pick it up from our end :)

Thanks again!

...more
Casey SSource : g2crowd.com
(Reviewed on 19 August 2019)
"Finally, a true omni-channel platform focused on customer friendship!"

What do you like best?

From the moment we met with Dixa, we knew they were different from the rest. They take a genuine interest in your business and ensure your requirements will be met with their platform. It continues to be their personalised approach combined with an easy to use platform that makes use excited to use Dixa as our omnichannel partner.

Agents and management alike love using Dixa and their team has been here to support us 100% of the way - often going above and beyond to ensure the tool is meeting our needs each day.

What do you dislike?

If pressed, I would like to be able to have more than one Dixa tab open at the moment, and access to a range of webhooks for us to integrate more of our processes and workflows.

Show More
Recommendations to others considering the product:

We transitioned 78 agents from two software providers into one with Dixa. What seemed like a monster of a task was made simple and easy with the ongoing support of the Dixa team and our account managers.

Dixa is disrupting the large players and is worth your consideration as an omnichannel platform.

What problems are you solving with the product? What benefits have you realized?

Before moving to Dixa, we were using several different tools, resulting in many areas of improvement and often blind spots in our communication with customers. Dixa has quickly helped us bring our entire operation into one platform. The tool has a great interface that agents find easy to navigate and communicate with customers. Our team leaders and managers love the easy reporting and high-level views to measure performance and improved analytics features continue to evolve.

We are already experiencing the benefits of the improved and centralised visibility for communication with our customers and can't wait for the future developments planned.

This increased visibility means more customers are getting resolutions from staff inside our SLAs and our customer's satisfaction and 5-star reviews are growing as a result

Response from Malte Cats-Abildgaard of Dixa
edit

Hi Casey,

Thank you for the kind words. We truly appreciate being part of your journey and having you onboard ours!

If you ever need any help you know where to shout :-)

Best,

...more
AdministratorSource : g2crowd.com
(Reviewed on 16 August 2019)
"Very easy and intuitively to work in Dixa"

What do you like best?

Best:

That conversation is linked.

Easy to learn and you only have one system til phone, email and chat.

We can make our owns flow

Follow up funktion.

What do you dislike?

I miss an agent with some more rights than now.

There is some smaller things, but I am sure the that will be fixed.

That you only can write in english in Dixa.

Show More
Recommendations to others considering the product:

It is easy to learn.

Fantastic that chat, phone and mail in the same system

What problems are you solving with the product? What benefits have you realized?

We have some issue about language in chat on our homepage.

Response from Trisha Patel of Dixa
edit

Hi There,

Thank you for writing us a review :) I’m glad to hear how well things are going.

With the agents - what kind of rights did you want give them? It would be great if you can send an email over to friends@dixa.comw with your details, once we have this we can get a call scheduled to see how we can help :)

Also with regards to language, at the moment the Dixa interface can only be used in English, however you can support your customers in multiple languages if needed. If you’d like to hear some more on this feel free to get in touch with us at any time: https://dixa.com/contact

Thanks again for the review :)

...more
Maria FSource : g2crowd.com
(Reviewed on 14 August 2019)
"I dont have any!"

What do you like best?

That you cant choose your own mails. The mails comes in order.

What do you dislike?

Is frustrating that you in a convo with a customer gets answers so it cant be hard to figure out where the customer has answere.

Show More
Recommendations to others considering the product:

I havent thought of recommend Dixa to any one

What problems are you solving with the product? What benefits have you realized?

Customer related

...more
Read All Reviews

Videos on Dixa

Dixa - Product Demo
Dixa - Product Demo
Experience Dixa
Global Customer Service Platform for the winning team

Dixa Screenshots

screenshots
screenshots
screenshots
screenshots
Dixa screenshot
Dixa screenshot
Dixa screenshot
screenshots
screenshots
screenshots
screenshots
screenshots
Dixa screenshot
Dixa screenshot
Dixa screenshot

Dixa Integration

85%
(145 RATINGS)
Ecommerce Software
96%
(3193 RATINGS)
CRM Software
82%
(359 RATINGS)
Collaboration Software
85%
(215 RATINGS)
Ecommerce Software
96%
(5245 RATINGS)
CRM Software
81%
(2548 RATINGS)
CRM Software
(104 RATINGS)
New SaaS Software
79%
(77 RATINGS)
Project Management Software