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Zendesk Talk

Feature-rich customer support solution.

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What is Zendesk Talk and how does it work? Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Zendesk Talk Awards

Zendesk Talk Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Zendesk Talk Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Individuals Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, California / 888-670-4887
Deployment	SaaS/Web/Cloud	Official Website	https://www.zendesk.com/talk/
Deployment	SaaS/Web/Cloud	Category	Call Center Software

Zendesk Talk Pricing

Pricing ModelFree Trial , Freemium , Subscription

Lite

Free

Features

Limit of 1 phone number
Automatic ticket creation
Call recording & voicemail transcription

Partner Edition

$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

Embedded softphone
Caller ID & history
Tickets with call data and agent assignment

Team

$19 /User/Month

Features

Includes features of Lite plan, plus
Multiple phone numbers
Warm transfer
Text messaging
Call us from Web Widget

Professional

$49 /User/Month

Features

Includes features of Team plan, plus
Business hours
IVR phone trees
Call monitoring & barging
Call blocking
Conference calling
Call recording permissions
Agent recording controls
Request callback controls
Reports & real-time dashboards

Enterprise

$89 /User/Month

Features

Includes features of Professional plan, plus
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
Call offering time limit
Extended queue wait time

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Talk pricing.

Zendesk Talk Alternatives Zendesk Talk Alternatives

(282 RATINGS) Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the... read more Visit Website Zendesk Talk vs Freshchat

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(2205 RATINGS) Intercom Intercom is a sales, marketing, and support solution that aims to help you connect with more... read more Visit Website Zendesk Talk vs Intercom

(2778 RATINGS) TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more Visit Website Zendesk Talk vs TalkDesk

(1445 RATINGS) Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more Visit Website Zendesk Talk vs Nextiva

(748 RATINGS) CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more Visit Website Zendesk Talk vs CloudTalk

(164 RATINGS) CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more Visit Website Zendesk Talk vs CallHippo

(158 RATINGS) Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more Visit Website Zendesk Talk vs Bright Pattern

(45 RATINGS) CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more Visit Website Zendesk Talk vs CallTools

(13 RATINGS) Freshdesk Contact Ce... Freshdesk Contact center is a cloud-based call center solution best suitable for customer support... read more Visit Website Zendesk Talk vs Freshdesk Contact Center (Formerly Freshcaller)

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Zendesk Talk FAQs

Q. What is Zendesk Talk used for?

Zendesk Talk is Call Center Software. Zendesk Talk offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about Zendesk Talk features.

Q. What are the top alternatives for Zendesk Talk?

Here`s a list of the best alternatives for Zendesk Talk:

Q. Does Zendesk Talk provide API?

Yes, Zendesk Talk provides API.

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