Home/Call Center Software/Zendesk Talk
Updated on: August 19, 2022
Zendesk Talk - Call Center Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Official Website Feature-rich customer support solution.
(39 Ratings) Write Review

What is Zendesk Talk and how does it work?

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Zendesk Talk Awards

Zendesk Talk Features Show All Features

Zendesk Talk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / 888-670-4887
Deployment SaaS/Web/Cloud Category Call Center Software

Zendesk Talk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Talk pricing.

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Videos on Zendesk Talk

Zendesk Talk
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Zendesk Talk Screenshots

Voice channels
Local global
Voice channels
Voice channels
Local global

Zendesk Talk FAQs

Zendesk Talk is Call Center Software. Zendesk Talk offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Zendesk Talk features.

Yes, Zendesk Talk provides API.

Articles on Zendesk Talk

Top Software
Call centers are the hub of customer care where all kinds of customer queries, complaints, and... read more
Research Report
Zendesk is a customer service software company that started off as a single customer service... read more

Download white papers and ebooks on Zendesk Talk View All Downloads

By Zendesk
Zendesk User Guide
The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk...
read more
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