Home/Call Center Software/Zendesk Talk
Updated on: January 29, 2020
What is Zendesk Talk ?
Zendesk Talk - Call Center Software : SaaSworthy.com
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Zendesk Talk

Feature-rich customer support solution.
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Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Zendesk Talk Features Show All Features

Zendesk Talk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA/ 888-670-4887
Deployment SaaS/Web/Cloud Category Call Center Software

Zendesk Talk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Partner Edition
$9 /User/Month

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89 /User/Month
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49 /User/Month
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19 /User/Month
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zendesk Talk FAQs

Zendesk Talk is Call Center Software. Zendesk Talk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center

Learn more about Zendesk Talk features.

The pricing for Zendesk Talk starts at $9.0 per user per month. Zendesk Talk has 4 different plans:

  • Partner Edition at $9.0 per user per month.
  • Team at $19.0 per user per month.
  • Professional at $49.0 per user per month.
  • Enterprise at $89.0 per user per month.

Yes, Zendesk Talk offers a free plan.

Learn more about Zendesk Talk pricing.

Yes, Zendesk Talk provides API.

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Videos on Zendesk Talk

Zendesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

Zendesk Talk Screenshots

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Articles on Zendesk Talk

Research Report
Zendesk is a customer service software company that started off as a single customer service... read more

Download white papers and ebooks on Zendesk Talk View All Downloads

By Zendesk
Zendesk User Guide
The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk...
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