Home/Call Center Software/Zendesk Talk
Updated on: February 21, 2019
What is Zendesk Talk ?
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Zendesk Talk - Call Center Software : SaaSworthy.com
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Zendesk Talk

Feature-rich customer support solution.
★★★★★
★★★★★
(1,856 Ratings) Write Review

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Zendesk Talk Features Show All Features

Zendesk Talk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ 888-670-4887
Deployment SaaS/Web/Cloud Category Call Center Software

Zendesk Talk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zendesk Talk cost ?
The pricing for Zendesk Talk starts at $9.0 per user per month. Zendesk Talk has 4 different plans such as - Partner Edition at $9.0 per user per month, Team at $19.0 per user per month, Professional at $49.0 per user per month and Enterprise at $89.0 per user per month. Zendesk Talk also offers a Free Plan with limited features.
Partner Edition
$9 /User/Month

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89 /User/Month
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49 /User/Month
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19 /User/Month
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zendesk Talk Reviews

OVERALL RATING
4.3
Based on 1,856 Rating(s)
Rating Distribution
  • 1617
  • 188
  • 28
  • 23
  • 0
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Stephanie L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 19 February 2019)
Solid Product, Difficult to Pull Reports at Times

Pros: I think Zendesk has a lot of features and offerings and it sounds like it's the best Customer Service Software out there. It doesn't blow me away, but it's pretty solid.

Cons: It's been hard to scale with it. I didn't find Talk or Chat to be impressive and I've struggled with their reporting. Their newest update, Explore, is a little difficult to work with but Insights, their older reporting tool, isn't easy to use. I wish macros could go a few levels deeper in organization as well.

...more
Curt Q.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 18 February 2019)
Essential for remote IT support.

Pros: Ticketing system is excellent, clear and easy to use user interface.

Cons: Very little. Nothing stands out as a major issue to me.

...more
Dhaval K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 17 February 2019)
Very useful software in customer support world

Pros: Zendesk offer really details option to choose the category for all the tickets which is useful to priorities and triage the tickets from the customer and helpful to get the data

Cons: The least thing I like is not to have ability to link the one issue to another issue which is from different department.

...more
Jason L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
Make sure you're looking for a full-featured solution

Pros: There isn't much that Zendesk doesn't have. Ticketing, skill-based routing, reporting and analytics, web-based chat. It integrates with some outside services. Skills learned within the software may be something you can transfer to another position as you see Zendesk in many environments.

Cons: It's a big pill to swallow. You kind of have to go all in.

Overall: Be careful of service duplication with your existing investments.

...more
Jared J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
Great CRM solution for small business

Pros: Using this software is simple - it makes doing email/ticket support very streamlined. My favorite feature is bulk editing of tickets, as well as the "play" feature. Play lets you take the ownership issue away and automatically open the next ticket after one is finished - it keeps people from working the same ticket.

Cons: Wish the user interface was more streamlined, as well as a better set of integrations, such as with Slack, etc, without having to use an API connector like Zapier. There are apps you can add to zendesk, but they are a pain to use correctly.

Overall: Its feature set is not as complete as Salesforce, but if you do not need much automation for tickets, and just have a small team working on tickets, Zendesk works great without much customization needed.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
Great customer experience and easy Support management

Pros: I love how easy it is to share knowledge base articles, documentation and support to customers while maintaining branding and a seamless experience with our marketing website.

Cons: It is a little expensive for what we need, but the pros outweigh this con.

Overall: We use Zendesk to manage Support tickets, Knowledge base, FAQs and even live chat. It has really allowed us to provide a smooth experience, track support tickets, and offer a forum for clients to self-service by searching for information we've already developed.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
Basic Organization of Customer Service Tasks

Pros: The reporting is able to give you a lot of information, and my team has been able to use the reports to make data-driven improvements to our website.

Cons: You are unable to initiate an email from this software. Say, you wanted to reach out to a customer to let them know that a style you know they would like is now in the store. You are unable to send an email like this from Zendesk, unless you are replying to an existing ticket. You have to send it from a normal email account. So not good for clienteling.

Overall: This software is perfect for 1-3 customer service agents. It allows easy organization of tickets, and keeps agents efficient when they are answering inquiries. This is a great option for brands going from answering CS inquiries via email.

...more
Gabriel H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
Helpdesk for bigger companies

Pros: Zendesk is the most popular helpdesk I know. The advantage og this is that, any app that exists and is beneficial for Customer support is for sure compatible with Zendesk. It has zounds of plug-ins and integrations.

Cons: The dark side of this helpdesk for a SME is its price in my opinion - first you have to pay not so expandable amount for the helpdesk (agents) itself, then every plug-in and customization is charged extra. So in comparison with other helpdesks - if you customize it to your needs it could be pretty expensive

Overall: UX on satisfactory level, but for us a bit overestimated.

...more
Austin H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Perfect chat for support!

Pros: How quickly clients can access the chat and submit a ticket. It documents everything for us quickly and seamlessly.

Cons: It isn't the prettiest interface, however it gets the job done.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Help Desk Made Easy

Pros: I run and manage our zendesk. Its pretty solid tool with a lot of great functions and tool use to make your help desk hum along. the support page is nice to direct users to there for help or solutions.

support is helpful and usually responds pretty quickly. I enjoy all the features and ease of setting up and removing users as well.

Cons: When setting up certain tools or settings it can be a little bit confusing if you are setting up correctly and if it will work like it should. If it was a little clearer would be nice. At least do they have a good amount of support articles at least to help you out when setting up or adding new features to your zendesk account which can be helpful.

...more
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Videos on Zendesk Talk Youtube Official Channel

Zendesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

Zendesk Talk Screenshots

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Questions on Zendesk Talk

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Does Instapage integrate with any other applications?

A
Answered by Anisha Rai | 9 months ago

Yes. It integrates with Twitter, Wordpress, Google AdWords, Salesforce Marketing Cloud and Sales Cloud, ActiveCampaign, Shopify, Zendesk,  Freshdesk, Zoho CRM, Google Analytics, Campaign Monitor, Wufoo, Olark live chat, LinkedIn, Stripe, PayPal, Facebook, Zapier, Autopilot and lots of other apps.

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Which is the most popularly used Call Center Software?

T
Answered by Tushar Saini | 9 months ago

The most widely used call center software is Zendesk.

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Download white papers and ebooks on Zendesk Talk View All Downloads

By Zendesk
Zendesk User Guide
The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk...
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com