Home/Call Center Software/Zendesk Talk
Updated on: April 20, 2019
What is Zendesk Talk ?
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Zendesk Talk - Call Center Software : SaaSworthy.com
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Zendesk Talk

Feature-rich customer support solution.
★★★★★
★★★★★
(1,928 Ratings) Write Review

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Zendesk Talk Features Show All Features

Zendesk Talk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ 888-670-4887
Deployment SaaS/Web/Cloud Category Call Center Software

Zendesk Talk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zendesk Talk cost ?
The pricing for Zendesk Talk starts at $9.0 per user per month. Zendesk Talk has 4 different plans such as - Partner Edition at $9.0 per user per month, Team at $19.0 per user per month, Professional at $49.0 per user per month and Enterprise at $89.0 per user per month. Zendesk Talk also offers a Free Plan with limited features.
Partner Edition
$9

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zendesk Talk Reviews

OVERALL RATING
4.4
Based on 1,928 Rating(s)
Rating Distribution
  • 1686
  • 190
  • 29
  • 23
  • 0
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Surabhi s.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Customer Support with Ease

Pros: Good for e-commerce sites customer support

It is a comprehensive customer support and ticket management tool

Easy to set up and get started

Cons: More flexible pricing options and some customization in terms of features would be great

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
Poor customer support from the Zendesk Support Team

Pros: Zendesk has a clean interface and many features (maybe too many). It takes time to understand how it works and the logic behind the software.

Cons: During the free trial, a live chat was available for technical support and the support provided was exceptional. As soon as we upgraded our free trial to a paid account, the live chat was never available for our account and when we have an issue, we have to send an email. The Support Team replies after many hours (even to critical issues), with answers that do not solve the issue. They reply once a day (one email per day), and it usually takes about 6 days to solve an issue.

...more
Kemal A.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 April 2019)
Great software for Customer Support

Pros: - You can make several categories for your tickets

- Opening several tickets without opening new tabs

- Easy and efficient UI (easy to make internal notes, merges. macro responses and assign tickets to others)

- If you can tweak it , you can make your own notification when new tickets come in.

Cons: The ram usage when opening several tickets could be high but it's not really a problem.

Overall: So far this is the best platform or software that I've been experiencing as a Customer Support. The UI is really amazing and make yourself really efficient!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 07 April 2019)
Top line remote chat service

Pros: I absolutely love Zendesk's remote chat software product line. Our customers and clients rely on self service to an increasing amount so this is exactly what we needed. Fast, affordable, and reliable knocks it out of the park on all fronts.

Cons: It may take weeks/months to set up all the features to your specific liking, but once you do the results speak for themselves.

Overall: Zendesk has become an integral piece of our business processes.

...more
Louise F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Zendesk does exactly what we need it to do.

Pros: The reliability. In 4 years of using it we've rarely encountered any issues. The integration with other programmes is seamless. The best ticketing system that I've used.

Cons: Sometimes it's not apparent that a colleague is responding to a ticket (the icon doesn't appear, or appears greyed out) but refreshing the page fixes this.

...more
Henk M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Extremely intuitive and easy communication and problem resolution tool.

Pros: Very easy to understand and a great tool for quick and simple customer resolutions and troubleshooting.

Cons: Customers have complained about having to create a separate login for our Zendesk user interface.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Zendesk Review

Pros: Very user friendly, easy tip use and configure. Feature rich software.

Cons: Trial version has all the features but once set up, if purchasing only basis version these features aren't included.

...more
Jake M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
I've used Zendesk across many websites...

Pros: Zendesk is very easy to use and provides just enough features to not seem overwhelming, yet gets the job done. I've never experienced any issues with Zendesk.

Cons: The price seems to be a little on the higher end, but it's a great quality software.

Overall: I've implemented Zendesk into many websites that I've built for customers and have had no issues. Each customer has been happy with the software as well.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
very well manageable.

Pros: very easy and professionally managed and no glitches at all.

Cons: phone calls are not that great on this software, lil too much work for calls on it.

...more
Jeanette W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
Very affordable chat function

Pros: Fairly simple to setup. I do recommend calling customer service to make sure you find all the settings you might need. Once it is running, even if you don't have someone manning the chat feature, it will send an email. Extremely reasonable on price for one user.

Cons: Can be confusing for settings. Really need someone that is dedicated to manning the chat feature at least during the day.

Overall: Very affordable chat function for your website.

...more
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Videos on Zendesk Talk Youtube Official Channel

Zendesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

Zendesk Talk Screenshots

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Questions on Zendesk Talk

ASK A QUESTION

Does Instapage integrate with any other applications?

A
Answered by Anisha Rai | 11 months ago

Yes. It integrates with Twitter, Wordpress, Google AdWords, Salesforce Marketing Cloud and Sales Cloud, ActiveCampaign, Shopify, Zendesk,  Freshdesk, Zoho CRM, Google Analytics, Campaign Monitor, Wufoo, Olark live chat, LinkedIn, Stripe, PayPal, Facebook, Zapier, Autopilot and lots of other apps.

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1
0
+ Add Answer

Which is the most popularly used Call Center Software?

T
Answered by Tushar Saini | 11 months ago

The most widely used call center software is Zendesk.

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Download white papers and ebooks on Zendesk Talk View All Downloads

By Zendesk
Zendesk User Guide
The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk...
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