Home/Natural Language Processing (NLP) Software/Unbabel
Updated on: October 18, 2021

What is Unbabel ?


Translation solutions to remove the barrier of language
(9 Ratings) Write Review

Unbabel is a customer service solution that provides its users with next level multilingual support. The inherent quality translation offered by the software makes the support teams of the users multilingual, reduces the cost and response time while also enhancing customer satisfaction. The software removes language as a job requirement that allows users to assemble their strongest teams based on the knowledge of the product and support skills. The fully scalable support translation makes support operations more agile and efficient as users can boost the productivity of their teams, optimize shifts, and cut down on logs. It also enables users to provide cost-effective support from strategic locations and optimize coverage for long-tail, expensive, and hard to hire languages. The multilingual chatbot and FAQs allow users to take deflection strategy to the next level, and hence reduce costs. The human-refined powered by AI incorporates the style guides of the brand and custom glossaries.

Unbabel Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York, New York
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Natural Language Processing (NLP) Software

Unbabel Pricing

Pricing ModelQuotation Based


  • Trust in translation
  • Industry experts
  • Multilingual support
  • Operational efficiency
  • Total scalability
  • Localized branding

Disclaimer: The pricing details were last updated on 08/01/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Unbabel pricing.

Unbabel FAQs

Yes, Unbabel provides API.

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Unbabel Reviews

Based on 9 Rating(s)
Rating Distribution
  • 57.1 %
  • 0 %
  • 0 %
  • 14.3 %
  • 28.6 %
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Vyacheslav Lysenko
Vyacheslav LysenkoSource : trustpilot.com
(Reviewed on 09 February 2017) Unbabel is a unique platform

Unbabel is a unique platform for earning money and making this world better by translating texts from one language into another one. I recommend it to you!

Carolina Lourenço
Carolina LourençoSource : trustpilot.com
(Reviewed on 17 January 2017) Excellent Service and Technology

Seamless translations at record speed. Definitely recommend for companies with recurrent needs of translation!

G2 User in Design
G2 User in DesignSource : g2crowd.com
(Reviewed on 25 November 2018) "A Work From Home Translation Service"

What do you like best?

Unbabel is a great, work-from-home program for other businesses who need to hire a translation service. It allows a user to split their jobs into micro tasks. It also lets a user connect with other translators in other communities, allowing for collaboration. Anyone can apply to Unbabel for free, which is the best part.

What do you dislike?

For the most part, Unbabel is great, except there are occasions where projects are unavailable. You also will receive a different payment amount from your clients, as it varies based on location. Unbabel also is not a substitute to a full-time job (or a part-time one for the matter), as jobs don't come in at a consistent basis.

Recommendations to others considering the product:

If you are considering the use of Unbabel, just keep in mind that this program is not a substitute for a full-time job. It is a program who pays translators to translate text from businesses all around the world. This program is perfect for those looking to earn a little money on the side, or for businesses who need a quick, quality translation service.

What problems are you solving with the product? What benefits have you realized?

Unbabel is great for earning a little extra cash on the side if you are comfortable translating different languages for others. It has allowed me to convert my business over to using this service for some of our international business clients. It has opened up opportunities for us to collaborate with others on the other side of the world, seamlessly.

Uwe Seeler
Uwe SeelerSource : trustpilot.com
(Reviewed on 19 January 2021) As an editor you are treated with a…

As an editor you are treated with a lack of respect. Evaluations are regualarly done with the rule of thumb and are sometimes even contradicting each other. But no one cares. The managers don't understand that on the other end there are human beings depending on income. Suggestions to improve things are ignored. No drive to improve processes and make it nicer for all stakeholders. That creates an ice cold atmosphere and zero community spirit, not to mention appreciation. Wouldn't recommend.

Alexs Alexs
Alexs AlexsSource : trustpilot.com
(Reviewed on 22 January 2020) Unbabel help you to not get anything, only problem with a health.

Unbabel.com accept You next day in them system to work there. I translate English to Finnish. I immediately start work. I update page almost every 5 minutes and sometimes they give a job for 3-4 hours during the day. Some of paid tasks were short some of them were long. Almost I do all work fast. They start give me more and more paid tasks. They also put my price up. I start from 12$/per hour and then system put my price to 18$/per hour, because I do my job very good. Then they give me work for 6 hours and during this working time, they take it away. And make it look like it was a system mistake. After all they put my price down to 14$. I text to support about this and ask whats going on?. They don't answer to me one week, but put my price back to 18$/per hour. After one week support contact to me. And say to me how they happy to work with me and ready to see me in the company and saying how I am a hard-worker. During this time i take away almost all my money from my balance. Something like 140$. And I keep in my balance 4,90$. Also I text to support about senior editor. How to get to this. And they tell me that they are going to give me this during this week if everything is okay. Then I see that in my status after this talking in this evening. It's coming evaluation thing. And i think that everything is okay and they start to looking to me and check me and everything is going well. I continue to work. And make more 25$. Next morning when I wake up, I see that my status go down and I can't do any translation paid tasks anymore. Then I contact to support again but they don't answer for me this time. And I also have in my balance 29,90$ and i try to take it away to my paypal 25$. now already more than one week past. and i still don't see my money. usually they pay during 2 days. and support still don't contact with me. Also they have a system that you only can withdraw 5,15,25$ etc. to your account. if you have for example 4,95$ I cant take it away. So it looks like its stealing company. They just kick me away and hire other person for this job and going to use him same like me. And in the end they kick him out and also don't pay him money what they should pay. They also don't give you any notifications and them application on the phone don't work for example I use Iphone xs max, and it didn't never work on me.I have C1/Advanced English. And I get this paper from school in London. And I have native Finnish, I am originally from Finland.

Mollys Bro
Mollys BroSource : trustpilot.com
(Reviewed on 16 February 2017) no support, scam price

i placed order for 8800 words or zendesk translate. the order shows 260 USD. I topup to 300 usd. and it started to translate. after 2 days it only translate 60% of work and some of them shows "insufficient funds", it is kidding me and forcing me to add more funds but my 300usd already covered the order 260usd. and now my balance is only 2usd. no idea how the stole my money.totally a scami submit ticket for support and it is 2 days got no response.


Videos on Unbabel

Gender Bias In AI | Understanding with Unbabel
Gender Bias In AI | Understanding with Unbabel
Unbabel Tickets Interface
Unbabel API: Enabling Multilingual Conversations - Full Talk

Unbabel Screenshots

Receive inbound messages as translated internal notes
Type #unbabel and reply in a private note
Receive inbound messages as translated internal notes
Receive inbound messages as translated internal notes
Type #unbabel and reply in a private note



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