Unbabel

About Unbabel

Unbabel is a customer service solution that provides its users with next level multilingual support. The inherent quality translation offered by the software makes the support teams of the users multilingual, reduces the cost and response time while also enhancing customer satisfaction. The software removes language as a job requirement that allows users to assemble their strongest teams based on the knowledge of the product and support skills. The fully scalable support translation makes support operations more agile and efficient as users can boost the productivity of their teams, optimize shifts, and cut down on logs. It also enables users to provide cost-effective support from strategic locations and optimize coverage for long-tail, expensive, and hard to hire languages. The multilingual chatbot and FAQs allow users to take deflection strategy to the next level, and hence reduce costs. The human-refined powered by AI incorporates the style guides of the brand and custom glossaries.

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Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Unbabel Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Unbabel Custom

Features

Trust in translation
Industry experts
Multilingual support
Operational efficiency
Total scalability
Localized branding

Disclaimer: The pricing details were last updated on 08/01/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Unbabel Reviews

User Rating

4.7/5 (Based on 194 Ratings)

Rating Distribution

Excellent
77.8%
Very Good
19.1%
Average
0.5%
Poor
1%
Terrible
1.5%

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Review Summary

Unbabel receives overwhelmingly positive reviews, praised for its speed, accuracy, and user-friendly interface. Customers appreciate the seamless integration with CRM systems like Zendesk, enabling them to provide global customer support efficiently. However, some users highlight a few drawbacks, including occasional translation inconsistencies, limited language support for certain features, and a lack of document translation functionality. Despite these minor issues, Unbabel is widely considered a valuable tool for businesses seeking to provide multilingual support and enhance customer satisfaction.

Pros

Fast and accurate translation, making it easy to communicate with international customers
Userfriendly interface, simple to use even for nontechnical users
Seamless integration with popular CRM platforms like Zendesk, streamlining customer support

Cons

Can be expensive compared to other translation tools, especially for highvolume use
Some users report occasional translation errors, requiring manual review and correction
Limited customization options for translation style and tone

Unbabel Reviews

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