Home/Glossary/Progressive DialerUpdated on: February 27, 2024

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What is Progressive Dialer?

Progressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.

Software with Progressive Dialer

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
TalkDesk 98 4.4
CloudTalk 95 4.4
Bright Pattern 92 4.5
CallTools 91 4.9
CircleLoop 90 4.3
Call Center Studio 89 4.6
Zendesk Talk 89 4.1
TeleCRM 88 NA
Exotel 88 4.6
ZIWO 88 4.7

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