Interactive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
TalkDesk
|
98 | 4.5 |
CloudTalk
|
95 | 4.5 |
Nextiva
|
94 | 4.6 |
CallHippo
|
92 | 4.3 |
Bright Pattern
|
92 | 4.7 |
CallTools
|
91 | 4.9 |
Freshdesk Contact Center (Formerly Freshcaller)
|
91 | 4.2 |
CircleLoop
|
90 | 4.4 |
Call Center Studio
|
90 | 4.7 |
Zendesk Talk
|
90 | 4.3 |
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