Home/Glossary/Popular SaaS Features/Call MonitoringUpdated on: February 27, 2024

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What is Call Monitoring?

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Software with Call Monitoring

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
TalkDesk 98 4.4
SalesHandy 98 3.9
SalesLoft 97 4.6
Apollo.io 97 2.4
Cirrus Insight 96 4.2
Outreach 96 4.3
Groove 96 4.7
CloudTalk 95 4.4
VanillaSoft 94 4.6
Outplay 94 4.8

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