A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
SalesHandy
|
98 | 4.7 |
TalkDesk
|
98 | 4.5 |
SalesLoft
|
98 | 4.4 |
Reply
|
98 | 4.7 |
Apollo.io
|
97 | 4.5 |
Cirrus Insight
|
96 | 4.2 |
Outreach
|
96 | 4.3 |
Groove
|
95 | 4.5 |
CloudTalk
|
95 | 4.5 |
VanillaSoft
|
94 | 4.6 |
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