Zendesk Chat Pricing: Cost and Pricing plans

Zendesk Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Sell Team $19.00 $25.00 per user / month

Annual Subscription Term (per user per month) - $19

Monthly Subscription Term (per user per month) - $25

Features:

Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT

ACCOUNT MANAGEMENT

User limits - Up to 3 paid users
Document storage - 2GB/user
Data Imports
Duplicate Detection

SALES TRACKING

Number of sales pipelines - 1
Customizable sales pipeline
Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

Calendar integration
Task and appointment setting

COLLABORATION

Assign Collaborators
@Mentions
Team document repository
EMAIL
Email integration with tracking (clicks & opens)

VOICE AND TEXT

Text messaging (SMS)
Call tracking and recording
Click to dial (additional rates apply)

MOBILE

Offline Mobile Access
Geolocation
Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

Smart Lists
Smart List Templates
Required Fields
Editable by Admin Only' Data Fields
Single Sign-On (SSO)

API AND INTEGRATIONS

Connect to zendesk support
Public apps and integrations

REPORTING

Customizable sales dashboards

Sell professional $49.00 $59.00 per user / month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sales goals & forecasting
Unlimited custom fields
Advanced call analytics

ACCOUNT MANAGEMENT

User limits - Unlimited paid users
Document storage - 5GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)

SALES TRACKING

Number of sales pipelines - 1
Customizable sales pipeline
Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

Calendar integration
Task and appointment setting

COLLABORATION

Assign Collaborators
@Mentions
Team document repository

EMAIL

Email integration with tracking (clicks & opens)
Bulk emailing
Unlimited email templates
Email personalization tages

VOICE AND TEXT

Text messaging (SMS)
Call tracking and recording
Click to dial (additional rates apply)

MOBILE

Offline Mobile Access
Geolocation
Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

Smart Lists
Smart List Templates
Required Fields
Editable by Admin Only' Data Fields
Single Sign-On (SSO)
Lead capture form
Data exports

API AND INTEGRATIONS

Connect to zendesk support
Mailchimp integration
Core API
Pre-built code libraries
Public apps and integrations
Private apps

REPORTING

Customizable sales dashboards
Sales forecasting
Goals tracking
Advanced call analytics

Sell Enterprise $99.00 $125.00 per user / month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial, call recording, & power dialer
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sales goals & forecasting
Unlimited custom fields
Advanced call analytics
Activity reports
Advanced permissions
Product catalog
Lead and deal scoring
Task automation
Customized notifications

ACCOUNT MANAGEMENT

User limits - Unlimited paid users
Document storage - 10GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)

SALES TRACKING

Number of sales pipelines - 2
Customizable sales pipeline
Custom Data Fields, Filters, and Tags
Lead and deal scoring
Historical sales exports
Companies hierarchy
Product and price book

TASKS AND ACTIVITY TRACKING

Calendar integration
Task and appointment setting
Task automation
Customized notifications

COLLABORATION

Assign Collaborators
@Mentions
Team document repository

EMAIL

Email integration with tracking (clicks & opens)
Bulk emailing
Unlimited email templates
Email personalization tages

VOICE AND TEXT

Text messaging (SMS)
Call tracking and recording
Click to dial (additional rates apply)
Call scripts
Automated power dialer

MOBILE

Offline Mobile Access
Geolocation
Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

Smart Lists
Smart List Templates
Required Fields
Editable by Admin Only' Data Fields
Single Sign-On (SSO)
Lead capture form
Data exports
Role-based permissions

API AND INTEGRATIONS

Connect to zendesk support
Mailchimp integration
Zapier integration
Core API
Pre-built code libraries
Hubspot integration
Public apps and integrations
Private apps

REPORTING

Customizable sales dashboards
Sales forecasting
Goals tracking
Advanced call analytics
Activity reports

Sell Elite $199.00 $249.00 per user / month

Annual Subscription Term (per user per month) - $199

Monthly Subscription Term (per user per month) - $249

ACCOUNT MANAGEMENT:

User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)

SALES TRACKING

Number of sales pipelines - Unlimited
Customizable sales pipeline
Custom Data Fields, Filters, and Tags
Lead and deal scoring
Historical sales exports
Companies hierarchy
Product and price book

TASKS AND ACTIVITY TRACKING

Calendar integration
Task and appointment setting
Task automation
Customized notifications

COLLABORATION

Assign Collaborators
@Mentions
Team document repository

EMAIL

Email integration with tracking (clicks & opens)
Bulk emailing
Unlimited email templates
Email personalization tages

VOICE AND TEXT

Text messaging (SMS)
Call tracking and recording
Click to dial (additional rates apply)
Call scripts
Automated power dialer

MOBILE

Offline Mobile Access
Geolocation
Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

Smart Lists
Smart List Templates
Required Fields
Editable by Admin Only' Data Fields
Single Sign-On (SSO)
Lead capture form
Data exports
Role-based permissions

API AND INTEGRATIONS

Connect to zendesk support
Mailchimp integration
Zapier integration
Core API
Pre-built code libraries
Hubspot integration
Firehose API
Sync API
Search API
Public apps and integrations
Private apps

REPORTING

Customizable sales dashboards
Sales forecasting
Goals tracking
Advanced call analytics
Activity reports
Rep performance dashboard
Advanced sales insight reports
Success insight reports

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 06/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

The Average Cost of a basic Live Chat Software plan is $19 per month.
62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 43% offer a Freemium Model Allows users to access basic features at no cost..

Zendesk Chat FAQs

How much does Zendesk Chat cost?

The pricing for Zendesk Chat starts at $19.00 per user per month. Zendesk Chat has 4 different plans:

Sell Team at $19.00 per user per month.
Sell professional at $49.00 per user per month.
Sell Enterprise at $99.00 per user per month.
Sell Elite at $199.00 per user per month.

Learn more about Zendesk Chat pricing.

Does Zendesk Chat offer a free plan?

No, Zendesk Chat does not offer a free plan.

Learn more about Zendesk Chat pricing.

Compare Zendesk Chat Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Zendesk Chat	19	per month	per user		Zendesk Chat Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
LiveEngage	-	-	-	+	LiveEngage Pricing
Smartchat	49	per month	-	+	Smartchat Pricing
Intercom	59	per month	-	-	Intercom Pricing
Let's Connect	275	per month	-	+	Let's Connect Pricing
RingCentral Engage Digital	-	-	-	-	RingCentral Engage Digital Pricing
Comm100 Live Chat	29	per month	per user	+	Comm100 Live Chat Pricing
Freshchat	15	per month	per user	+	Freshchat Pricing
LiveAgent	9	per month	per user	+	LiveAgent Pricing

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Zendesk Chat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Zendesk Chat

Zendesk Chat Pricing

Pricing Insights for Live Chat Software

Zendesk Chat FAQs

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Zendesk Chat Features

Live Chat Features

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