Home/Help Desk Software/Sugester
Updated on: September 26, 2021

What is Sugester ?

Sugester - Help Desk Software
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Sugester

Be on the same page with your customer
(3 Ratings) Write Review

Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

Sugester Features Show All Features

Sugester Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Warsaw, Poland / +44 330 822 0399
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category Help Desk Software

Sugester Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free Forever
Free

Features

  • 3 users
  • Send 100 emails per month
Pro
$9 /Month

$9 /agent/month

Features

  • Users : 5
  • Monthly email send limits : 1000 / agent
  • Limit of clients /email lists : 1000
  • Email boxes : 10
  • Unlimited Own SMTP
  • Projects : 30
  • Live chats : 1
  • Live chat conversations limits : 5000
  • Tasks / month : 10000
  • Space (GB) : 5 / agent
Max
$19 /Month

$19 /agent/month

Features

  • Users : Unlimited
  • Monthly email send limits : 5000 / agent
  • Limit of clients /email lists : 20000
  • Email boxes : 30
  • Includes features of Pro plan, plus
  • Unlimited Projects
  • Live chats : 5
  • Live chat conversations limits : 10000
  • Tasks / month : 30000
  • Space (GB) : 10 / agent
  • Macros : 5
  • Unlimited Custom roles configuration
  • Unlimited Documents templates
Enterprise
$39 /Month

$39 /agent/month

Features

  • Includes features of Max plan, plus
  • Monthly email send limits : 10000 /agent
  • Limit of clients /email lists : 100000
  • Unlimited Email boxes
  • Unlimited Live chats
  • Unlimited Live chat conversations limits
  • Unlimited Tasks / month
  • Space (GB) : 30 / agent
  • Customization for customer needs : 1 / agent
  • Macros : 50
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Disclaimer: The pricing details were last updated on 08/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sugester pricing.

Sugester FAQs

Sugester is Help Desk Software. Sugester offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Multi-Channel Communication

Learn more about Sugester features.

Yes, Sugester provides API.

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Sugester Reviews

OVERALL RATING
4
Based on 3 Rating(s)
Rating Distribution
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Source : g2crowd.com
(Reviewed on 20 June 2016) "Good CRM Organization and Tracker Tool"

What do you like best?

I really like how Sugester CRM keeps track of all of my data from all over the place (email, phone call, message... for me. I can keep track of all of my clients (and add their info on the Client tab and from there created needed tasks. I can also see a snapshot of all tasks and their progress so I don't lose anything. Sugester also sends me reminders about tasks. Sugester also helps build profiles around my clients so that I can better serve them and help them out. There is so much more that Sugester does, and my company has only just started using its tools and I can already see how impactful it will be.

What do you dislike?

I have recently started using Sugester CRM, so I don't really have any major dislikes yet.

Recommendations to others considering the product

Test out the free trial first and see which products are needed. The plans can get a bit pricey the more products added. Monthly plan for medium size business is $29+$3 for each additional product used.

What business problems are you solving with the product? What benefits have you realized?

Sugester CRM is being utilized in order to keep track of customers, and be able to start building profiles around them so that we can more efficiently communicate to each individual based on their needs.

...more

Videos on Sugester

How to import a customer database to Sugester
How to import a customer database to Sugester

Sugester Screenshots

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Sugester Slides

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