Home/Help Desk Software/SugesterUpdated on: June 1, 2023
Sugester - Help Desk Software
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sugester

Be on the same page with your customer
(7 Ratings) Write Review

What is Sugester and how does it work? Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

Sugester Awards

Sugester Features Show All Features

Sugester Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Warsaw, Poland / +44 330 822 0399
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Official Website https://sugester.com/
Category Help Desk Software

Sugester Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free Forever
Free

Features

  • 3 users
  • Send 100 emails per month
Pro
$9 /User/Month

Features

  • Users : 5
  • Monthly email send limits : 1000 / agent
  • Limit of clients /email lists : 1000
  • Email boxes : 10
  • Unlimited Own SMTP
  • Projects : 30
  • Live chats : 1
  • Live chat conversations limits : 5000
  • Tasks / month : 10000
  • Space (GB) : 5 / agent
Max
$19 /User/Month

eatures

  • Users : Unlimited
  • Monthly email send limits : 5000 / agent
  • Limit of clients /email lists : 20000
  • Email boxes : 30
  • Includes features of Pro plan, plus
  • Unlimited Projects
  • Live chats : 5
  • Live chat conversations limits : 10000
  • Tasks / month : 30000
  • Space (GB) : 10 / agent
  • Macros : 5
  • Unlimited Custom roles configuration
  • Unlimited Documents templates
Enterprise
$39 /User/Month

Features

  • Includes features of Max plan, plus
  • Monthly email send limits : 10000 /agent
  • Limit of clients /email lists : 100000
  • Unlimited Email boxes
  • Unlimited Own SMTP
  • Unlimited Projects
  • Unlimited Live chats
  • Unlimited Live chat conversations limits
  • Unlimited Tasks / month
  • Space (GB) : 30 / agent
  • Customization for customer needs : 1 / agent
  • Macros : 50
  • Unlimited Custom roles configuration
  • Unlimited Documents templates
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Disclaimer: The pricing details were last updated on 24/03/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sugester pricing.

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Sugester Reviews

OVERALL RATING 3.8 Based on 7 Rating(s)
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Videos on Sugester

How to import a customer database to Sugester
How to import a customer database to Sugester

Sugester Slides

Sugester
Sugester

Sugester FAQs

Sugester is Help Desk Software. Sugester offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Sugester features.

Yes, Sugester provides API.


Disclaimer

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