Home/CRM Software/Kustomer
Updated on: May 21, 2022

What is Kustomer ?

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Kustomer - CRM Software
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kustomer

Customer Support That Goes Beyond Ticketing
(379 Ratings) Write Review

Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process.

Kustomer Awards

Kustomer Features Show All Features

Kustomer Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York, New York / +1 212-497-1188
Deployment SaaS/Web/Cloud Category CRM Software Help Desk Software

Kustomer Pricing

Pricing ModelSubscription
Enterprise
$89 /User/Month

Track, prioritize, and engage with customers on every channel.

Features

  • Email, Chat, SMS, Social, WhatsApp, Self-service
  • Voice Provider Integration
  • Proactive Service
  • Actionable Integrations
  • Business Process Automation via our Workflow Engine
  • Standard and Custom Reporting
  • Multilingual Support
  • Satisfaction Measurement and Reporting
  • 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year
  • Language Detection: 5 Languages
  • Sentiment Analysis

Kustomer IQ

1. KIQ for Self-Service : Value-based per fully-automated conversation

Reduce contact rate at scale with intelligent self-service and end-to-end automation.

  • Knowledge Base Deflections Across Chat, Email and Form
  • Chatbots for Web and Mobile Chat, SMS & WhatsApp
  • Chatbots for Facebook Messenger (Coming Soon)

2. KIQ for Agents : $20 per User per Month

Supercharge your support team by eliminating manual triage and automating routine workflows.

  • Conversation Classification : 1 Model
  • Unlimited Agent Suggestions
  • Unlimited Language Detection

Add-Ons

  • Enhanced CRM
  • API Limit Increase : Starting at $25 per month per user
  • SAML Single Sign-On : $10 per month / per user
  • Flexible Seating : Custom
  • Conversation Classification : Each additional model at $10 per month per user
Ultimate
$139 /User/Month

Manage high engagement traffic, collaboration, single sign-on and sandbox access.

Features

  • Includes features of Enterprise plan, plus
  • Enhanced Routing
  • Real-time Dashboards
  • Live Agent Auditing
  • Unlimited Collaboration Users
  • Sandbox Access
  • Extended API Rate Limit
  • SAML Single Sign-On
  • Set Allowed IP Ranges
  • Includes features of Kustomer IQ

Add-Ons

  • Enhanced CRM
  • API Limit Increase : Starting at $25 per month per user
  • Flexible Seating : Custom
  • Dedicated Enterprise Environment : Custom
  • Conversation Classification : Each additional model at $10 per month per user
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Disclaimer: The pricing details were last updated on 06/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kustomer pricing.

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Kustomer Reviews

OVERALL RATING
4.3
Based on 379 Rating(s)
Rating Distribution
  • 70.3 %
  • 21.8 %
  • 5.5 %
  • 1.8 %
  • 0.6 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Kustomer

Kustomer Overview
Kustomer Overview
What is Kustomer?
Kustomer Business Rules

Kustomer Screenshots

Deliverables
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Deliverables
Deliverables
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Kustomer FAQs

Kustomer is CRM Software. Kustomer offers the following functionalities:

  • List Management
  • Customer Support
  • Marketing Automation
  • Project Management
  • Product Catalog
  • Call Logging
  • Contact Management

Learn more about Kustomer features.

Yes, Kustomer provides API.

Customers

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com