Home/Contact Center Operations Software/Five9
Updated on: September 24, 2021

What is Five9 ?

Five9

Cloud contacting made easier for you
(1,367 Ratings) Write Review

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

Five9 Awards

Five9 Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Ramon, California / +1-925-201-2000
Deployment SaaS/Web/Cloud Mobile - iOS Category Contact Center Operations Software

Five9 Pricing

Pricing ModelQuotation Based
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Five9 pricing.

Five9 FAQs

Yes, Five9 provides API.

Ask the Community View Community

Five9 Alternatives Five9 Alternatives

Genesys PureEngage
(689 RATINGS)
Genesys PureEngage Genesys PureEngage is a customer experience management software that offers help to its users with... read more
Visit Website
Twilio Flex
(358 RATINGS)
Twilio Flex Twilio Flex is a programable communication platform designed for effective businesses, helping... read more
Visit Website
Genesys PureConnect
Genesys PureConnect The Genesys PureConnect is a Customer Experience Application. Genesys PureConnect solution provides... read more
Visit Website
CxEngage
CxEngage CxEngage software is a Call center software used to optimize customer support, and streamline your... read more
Visit Website
DCDial
(11 RATINGS)
DCDial DCDial software is a cloud-based solution to build business with customers. Make Calls with CRM... read more
Visit Website
Ring.io
Ring.io Ring.io helps sales and customer support teams boost productivity and get deep insights into their... read more
Visit Website
Ozonetel CloudAgent
(27 RATINGS)
Ozonetel CloudAgent Ozonetel CloudAgent is a leading Cloud Telephony solution provider. They enable businesses to... read more
Visit Website
Voximplant Kit
(1 RATINGS)
Voximplant Kit Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer... read more
Visit Website

Five9 Reviews

OVERALL RATING
4.2
Based on 1,367 Rating(s)
Rating Distribution
  • 59.1 %
  • 29.8 %
  • 7.1 %
  • 1.7 %
  • 2.4 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Greg D
Greg DSource : g2crowd.com
(Reviewed on 07 August 2020) "CAC associates provider since 2014."

What do you like best?

Reliable service with only a rare occasion of minor downtime. Last provider was down frequently.

What do you dislike?

Support can be a bit time consuming for users

Recommendations to others considering the product:

Recommened

What problems are you solving with the product? What benefits have you realized?

Our ACD provider!

...more
Claudia S
Claudia SSource : g2crowd.com
(Reviewed on 06 August 2020) "Excellent Team, I am most impressed with the efficient and professional manner which Five 9 respond."

What do you like best?

The efficiency with which your questions or concerns are answered.

What do you dislike?

Nothing. I really recommend this software.

What problems are you solving with the product? What benefits have you realized?

Now I can get any report super fast. Five9 is helping us to save time and money.

...more
User in Marketing and Advertising
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 04 August 2020) "Five 9 sales incoming calls"

What do you like best?

User friendly easy to use, our company has used it for many years , it's solid

What do you dislike?

Limited options ,needs some updating, other than that we love it

Recommendations to others considering the product:

Works solid for a dialer and manages calls completely

What problems are you solving with the product? What benefits have you realized?

Connecting it to our file maker that tracks our sales is sometimes a problem

...more
Cat S
Cat SSource : g2crowd.com
(Reviewed on 30 July 2020) "Five9 is the best!"

What do you like best?

I love how easy it is to pull reports. It makes life so much easier when trying to keep track of my agents.

What do you dislike?

There is really not much I can say I dislike.

Recommendations to others considering the product:

If you like reporting features, Five9 is the way to go.

What problems are you solving with the product? What benefits have you realized?

I am able to see things in real time and adjust the dialer accordingly to be sure to get the most production possible.

...more
Administrator in Medical Devices
Administrator in Medical DevicesSource : g2crowd.com
(Reviewed on 28 July 2020) "GREAT SERVICE AND GREAT ORGANIZATION"

What do you like best?

VERY HELPFUL SERVICE. PROMPT RESPONSES MOST OF THE TIME. VALUABLE INFORMATION. HELPFUL TUTORIALS

What do you dislike?

SOMETIMES WE HAVE PROBLEMS IDENTIFYING DIALER ISSUES. OFF SHORE REP LANGUAGE BARRIER SOMETIMES.

Recommendations to others considering the product:

AWESOME SERVICE

What problems are you solving with the product? What benefits have you realized?

DIALER ISSUES. ABANDON RATES. HAVING STAFF AVAILABLE TO ANSWER QUESTIONS/PROBLEM SOLVE.

...more
Consultant in Hospitality
Consultant in HospitalitySource : g2crowd.com
(Reviewed on 28 July 2020) "Five9 customer experience journey"

What do you like best?

One of the leading CCaaS service provider, it provides all CX feature under one umbrella including PSTN services.

What do you dislike?

its hard to get Five9 team response when actually need support

Recommendations to others considering the product:

Five9 is one of top customer experience service provider as on today. It has out of the box solution for multichannel requirements of all industries across the globe

What problems are you solving with the product? What benefits have you realized?

CX requirement for my customers, i have evaluated CX offering from Five9 and found it is most suitable for all customer segment.

...more
Jason A
Jason ASource : g2crowd.com
(Reviewed on 28 July 2020) "Very Happy Long Term Customer"

What do you like best?

The accountability provided by reporting. (The Data)

What do you dislike?

Wish it naturally had more web hook triggers. Will be looking into Windu at some point

What problems are you solving with the product? What benefits have you realized?

List dialing is more effective and customized call paths

...more
Tom D
Tom DSource : g2crowd.com
(Reviewed on 27 July 2020) "Five9 is a Fantastic Contact Center Tool"

What do you like best?

The flexibility of adding/removing users

What do you dislike?

No dislikes here, we are big Five9 fans!

What problems are you solving with the product? What benefits have you realized?

We have improved our sales and customer service efforts across the board with timely and effective communication through Five9

...more
Executive Sponsor in Retail
Executive Sponsor in RetailSource : g2crowd.com
(Reviewed on 27 July 2020) "Full service partner for IVR solutions"

What do you like best?

Seamless integration for the portfolio of products.

What do you dislike?

Nothing to note, the services channels and sales channels are well integrated.

Recommendations to others considering the product:

Make sure you understand the limitations of the 3rd party integrations and accept those risks prior to implementing. This was not a game stopper but I wish I would have known the ServiceNow integration issues first so I could plan around it.

What problems are you solving with the product? What benefits have you realized?

My former products were siloed, this synced with ServiceNow providing insights on one platform.

...more
Jacob S
Jacob SSource : g2crowd.com
(Reviewed on 27 July 2020) "Great Vendor & Awesome Support/Account Management Team!"

What do you like best?

Five9 being cloud hosted, no more worries about on-prem! The application is extremely user friendly and they are constantly innovating! Five9's leadership team has also been very communicative in the event an issue arises or to keep their customers apprised of what the future holds! Five9 has made some great acquisitions that help create a great suite of applications to bundle together.

What do you dislike?

My only biggest complaint is the Java application for the Administrative side.

Recommendations to others considering the product:

Explore their additional software offerings! With the recent acquisitions, the Five9 team has made steps in the right direction to bring everything together for a holistic agent, supervisor and admin experience.

What problems are you solving with the product? What benefits have you realized?

We are helping customers without experiencing downtime. We've been able to monitor our agents real time more effectively and can help keep the team focused on ensuring we're meeting the KPI's that matter and most importantly solving customer questions!

...more
Read All Reviews

Videos on Five9

Five9 Genius
Five9 Genius
Performance Dashboard

Five9 Screenshots

CRM salesforce
Gamification
CRM salesforce
CRM salesforce
Gamification

Customers

Bsi financial services
Bsi financial services
Englishtown
Englishtown
Invenio Solutions
Invenio Solutions
KAR Global
KAR Global

Five9 Integration

98%
Salesforce
(23690 RATINGS) CRM Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com