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About Five9

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

Screenshots & Videos

CRM salesforce
Gamification
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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Five9 Awards

Five9 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Five9 Pricing.

Five9 Alternatives

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Five9 Reviews

User Rating

4.2/5 (Based on 397 Ratings)

Ratings Distribution

  • Excellent

    50.1%
  • Very Good

    31.5%
  • Average

    9.6%
  • Poor

    2.8%
  • Terrible

    6%

Do You Use Five9?

Write a Review

Review Summary

Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.

Pros

  • Advanced call routing and IVR systems for efficient call management.
  • Robust analytics and reporting for datadriven decisionmaking.
  • Scalable and flexible platform to accommodate growing business needs.
  • Userfriendly interface and intuitive design for seamless adoption.

Cons

  • Higher pricing compared to some competitors, requiring careful budget allocation.
  • Occasional reports of technical glitches and system downtime, impacting user experience.
  • Limited integration options with certain thirdparty applications, affecting seamless data sharing.
  • Steep learning curve for some users, requiring dedicated training and support.

Five9 User Reviews

AI-Generated from the text of User Reviews

Videos on Five9

Five9 Screenshots

Five9 FAQs

Does Five9 provide API?

Yes, Five9 provides API.

Five9 Contact

Vendor Details

San Ramon, California

Contact Details

+1-925-201-2000

https://www.five9.com/

Social Media Handles

Customers

Bsi financial services
Englishtown
Invenio Solutions
KAR Global

Five9 Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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