Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||California, United States / +1-925-201-2000|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Very dependable service, great customer support. Issues always resolved in a timely manner. Customization for features to meet all business needs.
Having to log in to run reports if I am idle too long
Custom dispositions have allowed me to make changes to better serve my clients
I really like that it is a soft phone program that goes directly through my computer.
It crashes more than I'd like and it'll hang up on customers on occasion.
It is really convenient and easy to transfer customers if need be. I like how the program is set up as a whole.
Five9 has every feature a call center could look for. Predictive dialer was a game changer in our company, along with the dashboard and metrics. It is great!
The looks aren't flashy, which isn't important, but maybe a fresh coat of paint would be nice. This day & age some people care a lot about that. With that being my biggest issue, I think that speaks for itself.
If you have a call center, it is the perfect VoIP system. Very small companies may not be able to benefit from all of it's power.
Communication between departments about customer information. With the dialer, we can reach a larger base of customers, without spending extra time on it. That was our goal and big solution with Five9
Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.
Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.
Needed a good outbound solution with good reporting for our Sales department
Robust features. There is a lot you can accomplish but it would require a lot of time and effort to achieve small results such as creating call trees, settings etc...
Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.
Learn the admin panel as best you can if you are going to continue using the product.
Outbound dialing is key to our revenue growth. It gives us that ability but we can get this elsewhere for 1/3 of the cost.
It pulls up accounts when customers call in
i Don’t have no dislike on the program it is so easy to use
It’s such a easy system
I like five9 because it pops up customers accounts without having to look them up.
I dislike when you doing auto outbound and it doesnt ring
It impacted work because it helps better with accounts
That I could call people. I integrates with salesforce and, when it worked, was helpful int hat regard.
It was constantly uploading a page and waiting for it to upload. When it did work, it was slow and constantly interrupting work flow.
Get Truly if you work with Salesforce.
Benefits of integrating with salesforce and ability to leave notes.
Answering calls is easy and also setting up reminders to call a customer back is fast and easy. Also I like how I can save any voice mails when customers leave important ones.
I like everything about it, it’s easy to use and i never have any problems
Everything will came to you fast
Better way to find my customers and save their url on the contact screen when they call before hanging up
I like the most how it disengages from the entanglement of having a business line. There are exceptional consider focus telephones with setups and projects that make accepting calls troublesome. Five9, in any case, is straightforward. We utilize a couple of earphones and the product and you're set to take calls whenever! The nature of the telephone correspondence is incredible and we've had a steady, dependable light emission administration since we began utilizing Five9 about 1.5 years prior. The product itself is inconceivably basic and simple to learn just as being quick and proficient. It's the seemingly insignificant details, such as having the option to run week after week gives an account of calls, and checking whether someone else is holding up in line to converse with you, that issue.
There are two things I like the least: client administration and not having the option to square approaching call numbers effectively. All things considered, I need to call Five9 Customer Service once every 2-3 months about an inquiry. The client bolster worker on the opposite stopping point puts forth a valiant effort, yet for the most part they are not useful about the particular issue. They have helped me with a 5 star-rating in certain issues, yet now and again it's a 2-star cooperation when they don't have a clue what to do. It's sort of a "turn it off and walk out on once more" approach. I've had a couple of times where they just don't have the foggiest idea how to determine the issue. They continue inquiring on you, calling and sending messages a few times after the issue. This is a decent supposition, yet frequently results in disturbance when the issue has been settled or somebody discovered something all alone. The other thing I like the least and the reason I gave it 4 stars for highlights and usefulness is that there is just a single method to square approaching numbers. Numerous obscure numbers consider our office consistently and hang up right away. We think this is a mechanized administration or deals call which has glitched and called us. To obstruct a number, you need to go into the chief's gateway and reroute the calls. It's a confounded procedure.
We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.
The advantages I got from this product is an extraordinary quality inbound call administration community for a sensible expense. It is fantastically simple to learn and utilize consistently. Additionally, utilizing the report highlights it gives the client, we can discover information on every one of our calls. We even offer rewards to the individuals who reliably report high numbers in new patient calls, based off what information the report gives us. It's fantastically useful knowledge to help control us along on whether we ought to patch up the manner in which we answer calls or significantly consider two workers on the move on the double to accept calls.