Home/Contact Center Operations Software/Five9
Updated on: September 30, 2022

Five9

Cloud contacting made easier for you
(1,416 Ratings) Write Review

What is Five9 and how does it work?

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

Five9 Awards

Five9 Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Ramon, California / +1-925-201-2000
Deployment SaaS/Web/Cloud Mobile - iOS Official Website https://www.five9.com/
Category Contact Center Operations Software

Five9 Pricing

Pricing ModelQuotation Based
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Five9 pricing.

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Five9 Reviews

OVERALL RATING
4.1
Based on 1,416 Rating(s)
Rating Distribution
  • 59.7 %
  • 30.7 %
  • 7.1 %
  • 1.7 %
  • 2.6 %
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Videos on Five9

Five9 Genius
Five9 Genius
Performance Dashboard

Five9 Screenshots

CRM salesforce
Gamification
CRM salesforce
CRM salesforce
Gamification

Five9 FAQs

Yes, Five9 provides API.

Articles on Five9

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SaaS Weekly Roundup SaaS weekly roundup #40: Amplitude goes public with $5billion market cap, Zoom-Five9 acquisition called off, and more The SaaS ecosystem continues to be abuzz with acquisitions, significant funding announcements, and... read more

Customers

Bsi financial services
Bsi financial services
Englishtown
Englishtown
Invenio Solutions
Invenio Solutions
KAR Global
KAR Global

Five9 Integration

98%
Salesforce
(31400 RATINGS) CRM Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com