Five9 provides a custom pricing for their software.
Learn more about Five9 pricing.
Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||San Ramon, California / +1-925-201-2000|
|Deployment||SaaS/Web/Cloud Mobile - iOS||Category||Contact Center Operations Software|
Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Reliable service with only a rare occasion of minor downtime. Last provider was down frequently.
Support can be a bit time consuming for users
Our ACD provider!
The efficiency with which your questions or concerns are answered.
Nothing. I really recommend this software.
Now I can get any report super fast. Five9 is helping us to save time and money.
User friendly easy to use, our company has used it for many years , it's solid
Limited options ,needs some updating, other than that we love it
Works solid for a dialer and manages calls completely
Connecting it to our file maker that tracks our sales is sometimes a problem
I love how easy it is to pull reports. It makes life so much easier when trying to keep track of my agents.
There is really not much I can say I dislike.
If you like reporting features, Five9 is the way to go.
I am able to see things in real time and adjust the dialer accordingly to be sure to get the most production possible.
VERY HELPFUL SERVICE. PROMPT RESPONSES MOST OF THE TIME. VALUABLE INFORMATION. HELPFUL TUTORIALS
SOMETIMES WE HAVE PROBLEMS IDENTIFYING DIALER ISSUES. OFF SHORE REP LANGUAGE BARRIER SOMETIMES.
DIALER ISSUES. ABANDON RATES. HAVING STAFF AVAILABLE TO ANSWER QUESTIONS/PROBLEM SOLVE.
One of the leading CCaaS service provider, it provides all CX feature under one umbrella including PSTN services.
its hard to get Five9 team response when actually need support
Five9 is one of top customer experience service provider as on today. It has out of the box solution for multichannel requirements of all industries across the globe
CX requirement for my customers, i have evaluated CX offering from Five9 and found it is most suitable for all customer segment.
The accountability provided by reporting. (The Data)
Wish it naturally had more web hook triggers. Will be looking into Windu at some point
List dialing is more effective and customized call paths
The flexibility of adding/removing users
No dislikes here, we are big Five9 fans!
We have improved our sales and customer service efforts across the board with timely and effective communication through Five9
Seamless integration for the portfolio of products.
Nothing to note, the services channels and sales channels are well integrated.
Make sure you understand the limitations of the 3rd party integrations and accept those risks prior to implementing. This was not a game stopper but I wish I would have known the ServiceNow integration issues first so I could plan around it.
My former products were siloed, this synced with ServiceNow providing insights on one platform.
Five9 being cloud hosted, no more worries about on-prem! The application is extremely user friendly and they are constantly innovating! Five9's leadership team has also been very communicative in the event an issue arises or to keep their customers apprised of what the future holds! Five9 has made some great acquisitions that help create a great suite of applications to bundle together.
My only biggest complaint is the Java application for the Administrative side.
Explore their additional software offerings! With the recent acquisitions, the Five9 team has made steps in the right direction to bring everything together for a holistic agent, supervisor and admin experience.
We are helping customers without experiencing downtime. We've been able to monitor our agents real time more effectively and can help keep the team focused on ensuring we're meeting the KPI's that matter and most importantly solving customer questions!