Five9

About Five9

Deep Dive with Clara AI

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

72%
Momentum

62%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Five9 Awards

# 2 Most Worthy Contact Center Operations Software
Q1 2020

# 5 Fastest Growing Contact Center Operations Software
Q1 2020

# 3 Most Popular Contact Center Operations Software
Q1 2020

# 6 Most Searched Contact Center Operations Software
Q1 2020

Five9 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Outbound Custom

Features

Quality Monitoring
CTI
ACD
Dialers
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support

Start Free Trial

Inbound Custom

Features

Quality Monitoring
CTI
ACD
IVR
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Start Free Trial

Blended Custom

Features

Quality Monitoring
CTI
ACD
Dialers
IVR
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Five9 Pricing

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Five9 Reviews

User Rating

3.3/5 (Based on 106 Ratings)

Rating Distribution

Excellent
44.3%
Very Good
14.2%
Average
4.7%
Poor
0.9%
Terrible
35.8%

User Sentiments

Reliable Service, Extensive Integrations, User-Friendly Interface, Robust Reporting

Technical Issues, Poor Customer Support, Outdated User Interface, Limited Call Routing Features

Do You Use Five9?

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Review Summary

Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.

Pros

Advanced call routing and IVR systems for efficient call management.
Robust analytics and reporting for datadriven decisionmaking.
Scalable and flexible platform to accommodate growing business needs.
Userfriendly interface and intuitive design for seamless adoption.

Cons

Higher pricing compared to some competitors, requiring careful budget allocation.
Occasional reports of technical glitches and system downtime, impacting user experience.
Limited integration options with certain thirdparty applications, affecting seamless data sharing.
Steep learning curve for some users, requiring dedicated training and support.

Five9 Reviews

AI-Generated from the text of User Reviews

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