Five9 Pricing, Reviews and Features (April 2024)

About Five9

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

Screenshots & Videos

Pricing

Free Trial Not Available
Five9 Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Five9 Awards

# 2 Most Worthy Contact Center Operations Software
Q1 2020

# 5 Fastest Growing Contact Center Operations Software
Q1 2020

# 3 Most Popular Contact Center Operations Software
Q1 2020

# 6 Most Searched Contact Center Operations Software
Q1 2020

Five9 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Outbound Custom

Features

Quality Monitoring
CTI
ACD
Dialers
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support

Inbound Custom

Features

Quality Monitoring
CTI
ACD
IVR
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Blended Custom

Features

Quality Monitoring
CTI
ACD
Dialers
IVR
Historical & Standard Reporting
Agent, Supervisor, & Administrator Licenses
Telecom Usage
Multichannel
Social
Chat
Email
Mobile Care
CRM Integrations
Call Recording
Screen Recording
Quality Management
Workforce Management
Professional Services
Premium Support
Speech Recognition IVR

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Five9 Pricing.

Five9 Alternatives

View All Five9 Alternatives

Dialpad Contact Center The smart AI-powered call center read more

4.7 50 user ratings

Start Free Trial Five9 Vs Dialpad Contact Center

RingCentral Contact... Deliver seamless customer service experience with a sophisticated c... read more

4 159 user ratings

Start Free Trial

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Call Center Studio Enhance your customer satisfaction with Call Center Studio read more

4.7 63 user ratings

Start Free Trial

VCC Live Use one cloud call center software to engage with all the customers read more

4.8 143 user ratings

Start Free Trial

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Novanet Cloud Conta... An ideal software for call centers worldwide read more

Start Free Trial Five9 Vs Novanet Cloud Contact Center

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Salesforce Service ... Making customer experience smoother read more

4.3 1,565 user ratings

Start Free Trial

CloudContactAI Text Messaging for Businesses read more

4.9 10 user ratings

Start Free Trial

ice Contact Center Contact Center for Teams read more

3.9 10 user ratings

Start Free Trial

CloudCall Use conversations to grow your business read more

3.8 46 user ratings

Start Free Trial

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk Contact C... An effective call center application for startups. read more

4.2 196 user ratings

Start Free Trial Five9 Vs Freshdesk Contact Center (Formerly Freshcaller)

Five9 Reviews

User Rating

4.1/5 (Based on 1,305 Ratings)

Ratings Distribution

Excellent
41.6%
Very Good
37.2%
Average
14.2%
Poor
3.1%
Terrible
3.9%

Do You Use Five9?

Write a Review

Review Summary

Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.

Pros

Advanced call routing and IVR systems for efficient call management.
Robust analytics and reporting for datadriven decisionmaking.
Scalable and flexible platform to accommodate growing business needs.
Userfriendly interface and intuitive design for seamless adoption.

Cons

Higher pricing compared to some competitors, requiring careful budget allocation.
Occasional reports of technical glitches and system downtime, impacting user experience.
Limited integration options with certain thirdparty applications, affecting seamless data sharing.
Steep learning curve for some users, requiring dedicated training and support.