Home/Call Center Software/Five9
Updated on: October 28, 2020
What is Five9 ?
Five9 - Call Center Software : SaaSworthy.com
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Five9

Moving to the Cloud is Moving to the Speed of Business
(958 Ratings) Write Review

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

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Five9 Features Show All Features

Five9 Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Ramon, California / +1-925-201-2000
Deployment SaaS/Web/Cloud Mobile - iOS Category Call Center Software

Five9 Pricing

Pricing ModelQuotation Based
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Five9 FAQs

Five9 is Call Center Software. Five9 offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Five9 features.

Five9 provides a custom pricing for their software.

Learn more about Five9 pricing.

No, Five9 does not offer a free plan.

Learn more about Five9 pricing.

Yes, Five9 provides API.

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Five9 Reviews

OVERALL RATING
4.2
Based on 958 Rating(s)
Rating Distribution
  • 59.7 %
  • 29.4 %
  • 7 %
  • 1.8 %
  • 2.1 %
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Greg DSource : g2crowd.com
(Reviewed on 07 August 2020)
"CAC associates provider since 2014."

What do you like best?

Reliable service with only a rare occasion of minor downtime. Last provider was down frequently. Review collected by and hosted on G2.com.

What do you dislike?

Support can be a bit time consuming for users Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommened Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our ACD provider! Review collected by and hosted on G2.com.

...more
Claudia SSource : g2crowd.com
(Reviewed on 06 August 2020)
"Excellent Team, I am most impressed with the efficient and professional manner which Five 9 respond."

What do you like best?

The efficiency with which your questions or concerns are answered. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. I really recommend this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now I can get any report super fast. Five9 is helping us to save time and money. Review collected by and hosted on G2.com.

...more
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 04 August 2020)
"Five 9 sales incoming calls"

What do you like best?

User friendly easy to use, our company has used it for many years , it's solid Review collected by and hosted on G2.com.

What do you dislike?

Limited options ,needs some updating, other than that we love it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Works solid for a dialer and manages calls completely Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting it to our file maker that tracks our sales is sometimes a problem Review collected by and hosted on G2.com.

...more
Cat SSource : g2crowd.com
(Reviewed on 30 July 2020)
"Five9 is the best!"

What do you like best?

I love how easy it is to pull reports. It makes life so much easier when trying to keep track of my agents. Review collected by and hosted on G2.com.

What do you dislike?

There is really not much I can say I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you like reporting features, Five9 is the way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to see things in real time and adjust the dialer accordingly to be sure to get the most production possible. Review collected by and hosted on G2.com.

...more
Administrator in Medical DevicesSource : g2crowd.com
(Reviewed on 28 July 2020)
"GREAT SERVICE AND GREAT ORGANIZATION"

What do you like best?

VERY HELPFUL SERVICE. PROMPT RESPONSES MOST OF THE TIME. VALUABLE INFORMATION. HELPFUL TUTORIALS Review collected by and hosted on G2.com.

What do you dislike?

SOMETIMES WE HAVE PROBLEMS IDENTIFYING DIALER ISSUES. OFF SHORE REP LANGUAGE BARRIER SOMETIMES. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

AWESOME SERVICE Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DIALER ISSUES. ABANDON RATES. HAVING STAFF AVAILABLE TO ANSWER QUESTIONS/PROBLEM SOLVE. Review collected by and hosted on G2.com.

...more
Consultant in HospitalitySource : g2crowd.com
(Reviewed on 28 July 2020)
"Five9 customer experience journey"

What do you like best?

One of the leading CCaaS service provider, it provides all CX feature under one umbrella including PSTN services. Review collected by and hosted on G2.com.

What do you dislike?

its hard to get Five9 team response when actually need support Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Five9 is one of top customer experience service provider as on today. It has out of the box solution for multichannel requirements of all industries across the globe Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CX requirement for my customers, i have evaluated CX offering from Five9 and found it is most suitable for all customer segment. Review collected by and hosted on G2.com.

...more
Jason ASource : g2crowd.com
(Reviewed on 28 July 2020)
"Very Happy Long Term Customer"

What do you like best?

The accountability provided by reporting. (The Data) Review collected by and hosted on G2.com.

What do you dislike?

Wish it naturally had more web hook triggers. Will be looking into Windu at some point Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

List dialing is more effective and customized call paths Review collected by and hosted on G2.com.

...more
Tom DSource : g2crowd.com
(Reviewed on 27 July 2020)
"Five9 is a Fantastic Contact Center Tool"

What do you like best?

The flexibility of adding/removing users Review collected by and hosted on G2.com.

What do you dislike?

No dislikes here, we are big Five9 fans! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have improved our sales and customer service efforts across the board with timely and effective communication through Five9 Review collected by and hosted on G2.com.

...more
Executive Sponsor in RetailSource : g2crowd.com
(Reviewed on 27 July 2020)
"Full service partner for IVR solutions"

What do you like best?

Seamless integration for the portfolio of products. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to note, the services channels and sales channels are well integrated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you understand the limitations of the 3rd party integrations and accept those risks prior to implementing. This was not a game stopper but I wish I would have known the ServiceNow integration issues first so I could plan around it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My former products were siloed, this synced with ServiceNow providing insights on one platform. Review collected by and hosted on G2.com.

...more
Jacob SSource : g2crowd.com
(Reviewed on 27 July 2020)
"Great Vendor & Awesome Support/Account Management Team!"

What do you like best?

Five9 being cloud hosted, no more worries about on-prem! The application is extremely user friendly and they are constantly innovating! Five9's leadership team has also been very communicative in the event an issue arises or to keep their customers apprised of what the future holds! Five9 has made some great acquisitions that help create a great suite of applications to bundle together. Review collected by and hosted on G2.com.

What do you dislike?

My only biggest complaint is the Java application for the Administrative side. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore their additional software offerings! With the recent acquisitions, the Five9 team has made steps in the right direction to bring everything together for a holistic agent, supervisor and admin experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are helping customers without experiencing downtime. We've been able to monitor our agents real time more effectively and can help keep the team focused on ensuring we're meeting the KPI's that matter and most importantly solving customer questions! Review collected by and hosted on G2.com.

...more
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