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  • Features 99%
  • Reviews 84%
  • Momentum 66%
  • Popularity 83%

Jitbit Helpdesk Pricing

  • Free Trial Available
  • Starts at $24.92. Offers Custom plan.

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

osTicket logo
Manage tickets with ease 4.5 Based on 111 Ratings
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What is osTicket and how does it work?

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 83%
  • Momentum 67%
  • Popularity 83%

osTicket Pricing

  • Free Trial Available
  • Starts at $12.0. Offers Free-forever and Custom plan.

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vision Helpdesk logo
Fully-featured multi-channel help desk software 4.7 Based on 213 Ratings