AskNicely

About AskNicely

Deep Dive with Clara AI

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. It creates a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS). Empower every team member with the feedback they need to make every experience great. Automate customer reviews, referrals, and retention. Use workflows to automate acts of advocacy like online reviews and case studies. Boost retention by automating follow up with at-risk accounts.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

76%
Momentum

70%
Popularity

80%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

AskNicely Features

Show Feature Explanation

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Multi-language Support

Available in multiple languages to support global customers

Third-party Integration

Offers synchronization with third-party applications

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Feedback Collection

Helps in collecting feedback from users to assess the support

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

AskNicely Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Customer Feedback Custom

Features

Email, website, and SMS surveys
Track NPS, CSAT, CES
Respond at scale with automated workflows
Mobile app and TV dashboards
Integrations with 40+ platforms

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Performance & Recognition Custom

Features

Includes everything in customer feedback and Mobile app, plus
Personalized employee scorecard
Staff recognition and shoutouts
Front-line employee suggestions
Executive performance dashboards

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Custom Solutions Custom

Features

Premium integrations with Salesforce, Dynamics, Marketing Cloud
Enhanced security
Single sign-on
Custom development
Support for multiple locations/brands
Datacenter USA, Australia, Germany, UK

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Disclaimer: The pricing details were last updated on 04/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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AskNicely Reviews

User Rating

4.8/5 (Based on 1,516 Ratings)

Rating Distribution

Excellent
83.9%
Very Good
14.7%
Average
1%
Poor
0.1%
Terrible
0.3%

User Sentiments

Ease of Use, Extensive Integrations, High Response Rate, Actionable Insights

Limited Reporting Functionality , Mobile App Functionality, Email Customizations, Dashboard UI

Do You Use AskNicely?

Write a Review

Review Summary

Users praise AskNicely's ease of use, customizable surveys, and ability to collect valuable customer feedback. They appreciate the detailed analytics and reporting features that provide actionable insights, helping businesses improve customer satisfaction and retention. Some users found the initial setup process to be complex, and a few experienced occasional technical glitches. Overall, AskNicely is highly regarded for its user-friendly interface, robust features, and positive impact on customer relationships.