Kustomer Reviews

User Rating

4.4/5 (Based on 885 Ratings)

Rating Distribution

Excellent
54.6%
Very Good
36.6%
Average
7%
Poor
1%
Terrible
0.8%

User Sentiments

User-friendly Interface, Efficient Customer Interaction Tracking, Extensive Integrations, Comprehensive Customer History View

Occasional Software Glitches/Crashes, Limited Mobile Functionality, Complex Workflow Configuration, Inconsistent Search Functionality

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Review Summary

Kustomer garners praise for its user-friendly interface, customizable features, and robust reporting capabilities. Reviewers appreciate the platform's ability to manage customer interactions across multiple channels, such as email, chat, and social media, in a single, unified view. Additionally, Kustomer's automation tools are lauded for streamlining workflows and improving agent productivity. However, some users express concerns regarding occasional technical glitches and the need for improved integration with certain third-party applications. Overall, Kustomer is well-received for its comprehensive customer service features and its ability to enhance customer engagement.

Pros

Enhanced customer service: Kustomer allows businesses to deliver personalized and efficient customer support across multiple channels.
Improved agent productivity: Kustomer's userfriendly interface and automation features help agents handle customer inquiries quickly and effectively, boosting productivity.

Cons

Initial setup and implementation can be timeconsuming: Implementing Kustomer may require significant time and effort, especially for larger organizations with complex customer service needs.
Limited customization options: Kustomer may not offer the level of customization desired by some businesses seeking a highly tailored customer service solution.

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Reviews

Ramadan P

March 6, 2025 Source: G2.com

Best Call center Tool

What do you like best about Kustomer?

Easy to use and edit and modify and all you interaction Chat, call , Emails, SMS, and surveys will be stored in one place, so far it's is the best RTM and call center tool I've used

What do you dislike about Kustomer?

Sometimes it is just slower while the internet is at a manageable speed for call center use, and the coloring with the new update is so bad.

Recommendations to others considering Kustomer?

Only Two themes and not editable is kinda not acceptable for the other qualities Kustomer pro

What problems is Kustomer solving and how is that benefiting you?

The filtering system for managing access is really gotten easier and smoother to use

Paolo S

January 2, 2025 Source: G2.com

Highest level of flexibility for a CRM

What do you like best about Kustomer?

It's possible to personalize everything in an easy way

What do you dislike about Kustomer?

I'd like to optimize also some UI aspects. Moreover I'd like to have more integrations.

What problems is Kustomer solving and how is that benefiting you?

Supporting our users with a platform that we can easily customize

Louie Jay R

December 9, 2024 Source: G2.com

Impressive kustomer

What do you like best about Kustomer?

I am a customer service representative and kustomer really helps me monitor all my task. I love its feature where you can review and edit your notes about the chat/call. It can also easily communicate to your customer by sending them emails and giving them the customer experience that they deserved.

What do you dislike about Kustomer?

I don't see anything that can improve to kustomer. For me as using this platform for almost 1 year, I can say that this is one of the best software.

What problems is Kustomer solving and how is that benefiting you?

From being work less on productivity tto work-integrated learner. Kustomer helps me a lot on how to be more ethical at work.

Erielle B

November 20, 2024 Source: G2.com

Easy to navigate and reliable on storing data.

What do you like best about Kustomer?

The tool was convenient to use and new user friendly.

What do you dislike about Kustomer?

Lately Kustomer getting a system glitch.

What problems is Kustomer solving and how is that benefiting you?

Storing data for our customers transactions

Frank S

October 29, 2024 Source: G2.com

Superb customer relations software with excellent webhook and integration compatibility

What do you like best about Kustomer?

Its ability to organize our customer interactions and guide our initiatives through customized conversation tailoring

What do you dislike about Kustomer?

Occasionally, it is difficult to get information out of Kustomer and into other systems.

What problems is Kustomer solving and how is that benefiting you?

Logging customer interactions and classifying support experiences for later analysis

Verified User in Transportation/Trucking/Railroad

October 26, 2024 Source: G2.com

My Kustomer

What do you like best about Kustomer?

Easy to use, I'm using it in every call, a lot of helpful features for the caller and agents

What do you dislike about Kustomer?

Everything works well, nothing to dislike. It makes my day better!

What problems is Kustomer solving and how is that benefiting you?

It helps me solve issues and conern in documenting and sending communications internally and externally

Verified User in Accounting

September 17, 2024 Source: G2.com

Experience with Kustomer

What do you like best about Kustomer?

How easy to use and find the information quickly.

What do you dislike about Kustomer?

I think everything is really good as it is.

What problems is Kustomer solving and how is that benefiting you?

Never bugged so it was a big change from the last platform we used to have

Chai M

July 31, 2024 Source: G2.com

Kustomer Review

What do you like best about Kustomer?

Very easy to use. Easy to find details about the customer that will be helpful with the call. Easy to contact customer support. Very easy to setup as well. I use it everyday at work.

What do you dislike about Kustomer?

Nothing that I can think about right now.

What problems is Kustomer solving and how is that benefiting you?

Serving as a CRM for the company that I worked for.

John Renan R

May 30, 2024 Source: G2.com

Game Changer

What do you like best about Kustomer?

As a team leader in our organization, Kustomer is very easy to navigate and it's overall functionality is trully amazing. We use it on a daily basis since it's integrated to our other tools.

What do you dislike about Kustomer?

The only thing I can think of would be there is latency issue sometimes perhaps due to high volume of users, but overall its a total game changer tools.

What problems is Kustomer solving and how is that benefiting you?

Kustomer function as our account documentation tool, it's ability to auto populate customer information lessen the time of manually searching for our customer account. On top of that, it has reporting ability that shows customer survey results that help us identify call driver that requires intervention due to low ratings from our customer.

Joanne O

May 28, 2024 Source: G2.com

User friendly and helpful tool

What do you like best about Kustomer?

It is very user-friendly and easy to navigate; you can easily change the status and check how long you have been using it.

What do you dislike about Kustomer?

I hope they can add more features for the satisfaction score on the dashboard page, where we can easily click the recent score and be directed to the guest or host profile who left the survey.

What problems is Kustomer solving and how is that benefiting you?

I can handle my task easily since they have a lot of features on the tab page where we can be directed to our internal tool at work. Also, it is very user-friendly and easy to navigate when I am looking for something since there is a search bar.

Kustomer Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Kustomer?

Review Summary

Pros

Cons

Ramadan P

Paolo S

Louie Jay R

Erielle B

Frank S

Verified User in Transportation/Trucking/Railroad

Verified User in Accounting

Chai M

John Renan R

Joanne O

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