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About UJET

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • NA

Modes of Support

  • Online

UJET Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UJET Pricing.

UJET Alternatives

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UJET Reviews

User Rating

4.7/5 (Based on 1,197 Ratings)

Ratings Distribution

  • Excellent

    84.3%
  • Very Good

    13.7%
  • Average

    1.3%
  • Poor

    0.5%
  • Terrible

    0.2%

Do You Use UJET?

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Review Summary

UJ users praise its ability to streamline customer support processes and consolidate multiple channels into a single platform, enabling efficient management of customer interactions. They appreciate the intuitive interface, ease of use, and robust reporting capabilities. However, some users report occasional technical glitches and limited customization options, suggesting room for improvement in stability and flexibility. Overall, UJ receives positive feedback for its user-friendly design, comprehensive features, and effectiveness in enhancing customer support operations.

Pros

  • Customizable AIpowered chatbot for personalized customer interactions.
  • Easy integration with popular CRM and helpdesk systems for seamless data flow.
  • Advanced analytics and reporting capabilities for datadriven decisionmaking.

Cons

  • May require additional training for agents to leverage the AI effectively.
  • Limited customization options for the chatbot interface.
  • Steep learning curve for users new to AIpowered customer service solutions.

UJET User Reviews

AI-Generated from the text of User Reviews

Videos on UJET

UJET FAQs

Does UJET provide API?

No, UJET does not provide API.

UJET Contact

Vendor Details

Not available

Contact Details

Not available

https://ujet.co/voice/

Social Media Handles

Disclaimer

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