UJET

About UJET

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

NA

Modes of Support

Online

UJET Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

UJET Custom

Features

Multiple Languages and Locale Support
Cloud-native, Secure Platform
Advanced Call Management
CRM and WFM/QM Integrations
Custom Queue Conﬁguration
Intelligent Call Routing

Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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UJET Reviews

User Rating

4.8/5 (Based on 1,016 Ratings)

Rating Distribution

Excellent
83.1%
Very Good
14.6%
Average
1.6%
Poor
0.6%
Terrible
0.2%

User Sentiments

User-Friendly Interface, Extensive Integrations, Reliable Call Quality, Efficient Call Management

Occasional System Freezes, Limited Customization Options, Inconsistent Call Notifications, Occasional Call Drops

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Review Summary

UJ users praise its ability to streamline customer support processes and consolidate multiple channels into a single platform, enabling efficient management of customer interactions. They appreciate the intuitive interface, ease of use, and robust reporting capabilities. However, some users report occasional technical glitches and limited customization options, suggesting room for improvement in stability and flexibility. Overall, UJ receives positive feedback for its user-friendly design, comprehensive features, and effectiveness in enhancing customer support operations.

Pros

Customizable AIpowered chatbot for personalized customer interactions.
Easy integration with popular CRM and helpdesk systems for seamless data flow.
Advanced analytics and reporting capabilities for datadriven decisionmaking.

Cons

May require additional training for agents to leverage the AI effectively.
Limited customization options for the chatbot interface.
Steep learning curve for users new to AIpowered customer service solutions.

UJET Reviews

AI-Generated from the text of User Reviews

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UJET FAQs

What are the top alternatives for UJET?

Here`s a list of the best alternatives for UJET:

Does UJET provide API?

No, UJET does not provide API.

UJET Contact

Vendor Details

Not available

Contact Details

Not available

https://ujet.co/voice/

Social Media Handles

Twitter 740

Facebook 43

Youtube 14

Articles on UJET

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

About UJET

Screenshots & Videos

UJET Alternatives

UJET Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use UJET?

Review Summary

Pros

Cons

Videos on UJET

UJET FAQs

UJET Contact

Articles on UJET

Disclaimer

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