Home/Cloud Communication Platforms/MessageBirdUpdated on: September 24, 2023
MessageBird - Cloud Communication Platforms

MessageBird

Communication with customers situated all over the world made easy
(131 Ratings) Write Review

What is MessageBird and how does it work? MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances.

MessageBird Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Amsterdam, The Netherlands
Deployment SaaS/Web/Cloud Official Website https://www.messagebird.com/
Category Cloud Communication Platforms

MessageBird Pricing

Pricing ModelFreemium , Subscription , Quotation Based
General
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free
  • Outbound : $0.006 per message

2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second.

  • Placing a Call : $0.006 per minute
  • Receiving a Call : $0.0033 per minute

3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages.

  • Outbound : $0.005 per message

4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1 per month

6. Short code : Maximal throughput and country compliance via dedicated or shared short codes.

  • Dedicated : $700 per month, with a one time setup fee of $1300

7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
SMS
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free

2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform.

  • Guaranteed Service Level Agreements
  • Dedicated Account Manager
  • Custom routing configuration
  • Bespoke solutions
  • For high volumes (contact the vendor)

3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
Voice
Custom

1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination.

  • To Landline : $0.006 per minute
  • To Mobile : $0.006 per minute

2. Receiving a call : Receive programmable calls on our fault-tolerant platform.

  • Standard : $0.0033 per minute

3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages.

  • Outbound : $0.005 per message

5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls.

  • Recording : Free
  • Recording Storage : Free Stored for 90 days
  • Auto Transcription : $0.0400 per minute

6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message.

  • Recognition : Free

7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
Essentials (WhatsApp)
$50 /Month

billed Yearly

Everything you need to start talking to customers

Features

  • WhatsApp API
  • First 15,000 session messages included : $ 0.02/ session message
  • 1 Active WhatsApp channel
  • 2 Message Templates
  • $ 0.0085/ template message
  • Messaging and ticketing
  • Rich Media Capabilities
  • End-to-end Encryption
  • Standard Customer Support
Pro (WhatsApp)
$150 /Month

billed Yearly

A complete plan for small to medium businesses

Features

  • Includes features of Essentials plan, plus
  • First 50,000 session messages included : $ 0.005/ session message
  • 5 Active WhatsApp channels
  • 20 Message Templates : $ 0.0085/ template message
Enterprise (WhatsApp)
Custom

Communicate with your customers at scale

Features

  • Includes features of Pro plan, plus
  • Custom session messaging rates : Tailored plan for your business
  • Custom channel amount
  • Unlimited Message Templates : Tailored plan for your business

Disclaimer: The pricing details were last updated on 22/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about MessageBird pricing.

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MessageBird Reviews

OVERALL RATING 3 Based on 131 Rating(s)
Rating Distribution
  • 39.7 %
  • 13.7 %
  • 2.3 %
  • 3.1 %
  • 41.2 %
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Videos on MessageBird

MessageBird Programmable Conversations: One API, Omni-channel Access
MessageBird Programmable Conversations: One API, Omni-channel Access

Articles on MessageBird

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Customers

Uber
Uber
facebook
facebook
DrDoctor
DrDoctor
Deliveroo
Deliveroo
WhatsApp
WhatsApp

MessageBird Integration

92%
Zendesk Support
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79%
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Zapier
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com