Home/Cloud Communication Platforms/MessageBird
Updated on: October 24, 2021

What is MessageBird ?

MessageBird - Cloud Communication Platforms

MessageBird

Communication with customers situated all over the world made easy
(244 Ratings) Write Review

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances.

MessageBird Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Amsterdam, The Netherlands
Deployment SaaS/Web/Cloud Category Cloud Communication Platforms

MessageBird Pricing

Pricing ModelFreemium , Subscription , Quotation Based
General
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free
  • Outbound : $0.006 per message

2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second.

  • Placing a Call : $0.006 per minute
  • Receiving a Call : $0.0033 per minute

3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages.

  • Outbound : $0.005 per message

4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1 per month

6. Short code : Maximal throughput and country compliance via dedicated or shared short codes.

  • Dedicated : $700 per month, with a one time setup fee of $1300

7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
SMS
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free

2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform.

  • Guaranteed Service Level Agreements
  • Dedicated Account Manager
  • Custom routing configuration
  • Bespoke solutions
  • For high volumes (contact the vendor)

3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
Voice
Custom

1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination.

  • To Landline : $0.006 per minute
  • To Mobile : $0.006 per minute

2. Receiving a call : Receive programmable calls on our fault-tolerant platform.

  • Standard : $0.0033 per minute

3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages.

  • Outbound : $0.005 per message

5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls.

  • Recording : Free
  • Recording Storage : Free Stored for 90 days
  • Auto Transcription : $0.0400 per minute

6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message.

  • Recognition : Free

7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
Essentials (WhatsApp)
$50 /Month

billed Yearly

Everything you need to start talking to customers

Features

  • WhatsApp API
  • First 15,000 session messages included : $ 0.02/ session message
  • 1 Active WhatsApp channel
  • 2 Message Templates
  • $ 0.0085/ template message
  • Messaging and ticketing
  • Rich Media Capabilities
  • End-to-end Encryption
  • Standard Customer Support
Pro (WhatsApp)
$150 /Month

billed Yearly

A complete plan for small to medium businesses

Features

  • Includes features of Essentials plan, plus
  • First 50,000 session messages included : $ 0.005/ session message
  • 5 Active WhatsApp channels
  • 20 Message Templates : $ 0.0085/ template message
Enterprise (WhatsApp)
Custom

Communicate with your customers at scale

Features

  • Includes features of Pro plan, plus
  • Custom session messaging rates : Tailored plan for your business
  • Custom channel amount
  • Unlimited Message Templates : Tailored plan for your business

Disclaimer: The pricing details were last updated on 22/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about MessageBird pricing.

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MessageBird Reviews

OVERALL RATING
3.4
Based on 244 Rating(s)
Rating Distribution
  • 43.2 %
  • 15.3 %
  • 1.7 %
  • 3.4 %
  • 36.4 %
SHARE YOUR EXPERIENCE Write a Review
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Dave M
Dave MSource : trustpilot.com
(Reviewed on 29 May 2019) Really great experience so far!!

Really great experience so far, they've helped get our company WhatsApp business API approval so we can utilise this in production. Support wise, fantastic and prompt all round.

...more
Sandy Walther
Sandy WaltherSource : trustpilot.com
(Reviewed on 09 April 2019) Our experience is still pretty limited

Our experience is still pretty limited, but up until now the support from the messagebird team has been excellent. Thank you.

...more
Lionet Chen
Lionet ChenSource : trustpilot.com
(Reviewed on 01 April 2019) Great price in Australia Good customer service.

Great price in Australia. Good customer service.

...more
dahman66
dahman66Source : trustpilot.com
(Reviewed on 12 February 2019) Good next step thinking clear and…

Good next step thinking clear and intelligent

...more
Vince Ochieng
Vince OchiengSource : trustpilot.com
(Reviewed on 24 January 2019) I've never regretted using Message bird.

I've never regretted using Message bird.Simple and elegant.Gets the job done

...more
User in Facilities Services
User in Facilities ServicesSource : g2crowd.com
(Reviewed on 26 November 2018) "Fantastic support! Great service! Low cost"

What do you like best?

We have been using MessageBird for 6 months and love the service. The support team is very responsive and always have an answer for us. Also, the prices are very reasonable.

What do you dislike?

Nothing - MessageBird does exactly what we need it to do and we cannot fault the service

What problems are you solving with the product? What benefits have you realized?

We use MessageBird for SMS marketing campaigns to our subscribers

...more
Camiel P
Camiel PSource : g2crowd.com
(Reviewed on 16 November 2018) "This is what you need as a consumer or business!"

What do you like best?

The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner.

What do you dislike?

I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service.

Recommendations to others considering the product:

Just try the service! The best way for us to get involved with MessageBird was the free trial option. Since I could try out the look and feel of a message and the way the system works, was the best way to get familiar with the tools and made me sign up with a good en trustworthy feeling. After the first payment, I could send messages right away to all of my customers or realtions with no delay.

What problems are you solving with the product? What benefits have you realized?

True MessageBird I can reach out to customers In a more personal way. The way e-mail won't be read and calls can be forgotten, a text message is a solution for businesses to interact with customers on a direct level that suits the customer. We use MessageBird for invoice reminders, product activations and many more.

...more
Carlos T
Carlos TSource : g2crowd.com
(Reviewed on 02 May 2018) "Great service for SMS integrations!"

What do you like best?

MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications.

What do you dislike?

Actually it is difficult to point out any problem or issue with the service... All good so far!

What problems are you solving with the product? What benefits have you realized?

We are able to send alerts to our users from our web application.

...more
Industry Analyst / Tech Writer in Financial Services
Industry Analyst / Tech Writer in Financial ServicesSource : g2crowd.com
(Reviewed on 02 May 2018) "Best way to send authentication codes"

What do you like best?

We were looking for a partner to send our registration confirmation sms, but the sending had to be instantaneous, many vendors had failed to do so, but MessageBird totally fulfilled our need.

The integration with the APIs is very simple, this made our process much easier.

The statistics are complete assisting us during the decision making.

What do you dislike?

I believe the only downside would be the rather high cost close to other competitors, but the quality is velsibly higher.

Recommendations to others considering the product:

best service, strongly recommend to those who need sms on a large scale, and do not want to suffer with failures in deliveries

What problems are you solving with the product? What benefits have you realized?

as I said in the positives, we needed a partner to send authentication codes.

...more
Laura M
Laura MSource : g2crowd.com
(Reviewed on 01 May 2018) "time saver "

What do you like best?

love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything.

What do you dislike?

dont dislike anything about this product very easy to use

Recommendations to others considering the product:

easy to use and very handy to be able to send multiple messages at once

What problems are you solving with the product? What benefits have you realized?

updating several customers at once, saving time on admin as able to just use a template message and can send out to several numbers at once. one of the easiest sites i have ever used no training needed very self explanatory. .

...more
Read All Reviews

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com