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HappyFox

Best help desk ticketing tool for customer support

(133 Ratings) Write Review

What is HappyFox and how does it work? HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

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HappyFox Features Show All Features

Help Desk Features

Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.

HappyFox Technical details

Support	24/7 (Live rep) Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Irvine, California / +1 949-535-2220
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.happyfox.com/
Deployment		Category	Help Desk Software

HappyFox Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Mighty (Agent-Based)

$29 /Month Billed Yearly

For 5 Agents

$29 per Agent per Month billed Yearly ($1740 per Year)
$39 per Agent per Month billed Monthly ($2340 per Year)
$26 per Agent per Month billed 2 Years ($1560 per Year)
$27 per Agent per Month billed 3 Years ($1620 per Year)

Customer Service Sector

Features

Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
SSL Certificate Hosting
Migration Assistance

Based upon the Number of Agents, the pricing plan varies.

Fantastic (Agent-Based)

$49 /Month Billed Yearly

For 5 Agents

$59 per Agent per Month billed Yearly ($3540 per Year)
$49 per Agent per Month billed Monthly ($2940 per Year)
$39 per Agent per Month billed 2 Years ($2340 per Year)
$41 per Agent per Month billed 3 Years ($2460 per Year)

Customer Service Sector

Features

Includes features of Mighty plan, plus
Multi-brand Helpdesk
SLA Breach Notification
Custom Ticket Queues
24/7 Email Support
Optional EU Data Center

Based upon the Number of Agents, the pricing plan varies.

Enterprise (Agent-Based)

$69 /Month Billed Yearly

For 5 Agents

$69 per Agent per Month billed Yearly ($4140 per Year)
$79 per Agent per Month billed Monthly ($4740 per Year)
$52 per Agent per Month billed 2 Years ($3120 per Year)
$55 per Agent per Month billed 3 Years ($3300 per Year)

Customer Service Sector

Features

Includes features of Fantastic plan, plus
Proactive Agent Collision
Task Management
Asset Management
24/7 Email/Chat Support
Uptime SLA

Based upon the Number of Agents, the pricing plan varies.

Enterprise Plus (Agent-Based)

$89 /Month Billed Yearly

For 5 Agents

$89 per Agent per Month billed Yearly ($5340 per Year)
$99 per Agent per Month billed Monthly ($5940 per Year)
$64 per Agent per Month billed 2 Years ($3840 per Year)
$69 per Agent per Month billed 3 Years ($4140 per Year)

Customer Service Sector

Features

Includes features of Enterprise plan, plus
Agent Scripting
2 TB Attachment Store
All-time Reporting History
24/7 Email/Chat/Phone Support
Customer Success Manager

Based upon the Number of Agents, the pricing plan varies.

Starter (Unlimited Agents)

$1,499 /Month

For 5 Agents

$1499 per Month ($17,988 per Year)
$1149 per Month billed 2 Years ($13,752 per Year)
$1299 per Month billed 3 Years ($15,588 per Year)

Customer Service Sector

Features

Unlimited Agents
10,000 Tickets / Year
10 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Growth (Unlimited Agents)

$1,999 /Month

For 5 Agents

$1999 per Month ($23,988 per Year)
$1599 per Month billed 2 Years ($19,188 per Year)
$1729 per Month billed 3 Years ($20,748 per Year)

Customer Service Sector

Features

Unlimited Agents
20,000 Tickets / Year
20 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale (Unlimited Agents)

$2,999 /Month

For 5 Agents

$2999 per Month ($35,988 per Year)
$2399 per Month billed 2 Years ($28,788 per Year)
$2609 per Month billed 3 Years ($31,308 per Year)

Customer Service Sector

Features

Unlimited Agents
100,000 Tickets / Year
100 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale Plus (Unlimited Agents)

$4,999 /Month

For 5 Agents

$4999 per Month ($59,988 per Year)
$3999 per Month billed 2 Years ($47,988 per Year)
$4329 per Month billed 3 Years ($51,948 per Year)

Customer Service Sector

Features

Unlimited Agents
250,000 Tickets / Year
200 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

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Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox pricing.

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HappyFox Reviews

OVERALL RATING 4.2 Based on 133 Rating(s)

Rating Distribution

Excellent 72 %
Very Good 23.2 %
Average 4 %
Poor 0 %
Terrible 0.8 %

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Videos on HappyFox

Meet the New HappyFox Help Desk Software

Shared Inbox for Customer Support | HappyFox Help Desk

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Build a smart customer service culture with HappyFox

HappyFox FAQs

Q. What is HappyFox used for?

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys & Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about HappyFox features.

Q. What are the top alternatives for HappyFox?

Here`s a list of the best alternatives for HappyFox:

Q. Does HappyFox provide API?

Yes, HappyFox provides API.

Articles on HappyFox

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