Home/Help Desk Software/HappyFox
Updated on: September 25, 2021

What is HappyFox ?

HappyFox - Help Desk Software
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HappyFox

Best help desk ticketing tool for customer support
(222 Ratings) Write Review

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

HappyFox Awards

HappyFox Features Show All Features

HappyFox Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Irvine, California / +1 949-535-2220
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

HappyFox Pricing

Pricing ModelQuotation Based
Mighty (agent-based)
Custom

Features

  • Canned Actions
  • SLA Management
  • Knowledge base
  • SSO (Google Apps/SAML)
  • SSL Certificate Hosting
  • Migration Assistance
Fantastic (agent-based)
Custom

Features

  • Includes features of Mighty (agent-based) plan, plus
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Enterprise (agent-based)
Custom

Features

  • Includes features of Fantastic (agent-based) plan
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA
Enterprise Plus (agent-based)
Custom

Features

  • Includes features of Enterprise (agent-based) plan, plus
  • Agent Scripting
  • 2 TB Attachment Store
  • All Time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager
Starter (unlimited agents)
Custom

Features

  • Unlimited Agents
  • 10,000 Tickets / Year
  • 10 Custom Fields
Growth (unlimited agents)
Custom

Features

  • Unlimited Agents
  • 20,000 Tickets / Year
  • 20 Custom Fields
Scale (unlimited agents)
Custom

Features

  • Unlimited Agents
  • 100,000 Tickets / Year
  • 100 Custom Fields
Scale Plus (unlimited agents)
Custom

Features

  • Unlimited Agents
  • 250,000 Tickets / Year
  • 200 Custom Fields
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox pricing.

HappyFox FAQs

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about HappyFox features.

Yes, HappyFox provides API.

Ask the Community View Community

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HappyFox Reviews

OVERALL RATING
4.4
Based on 222 Rating(s)
Rating Distribution
  • 74 %
  • 21.4 %
  • 3.8 %
  • 0.8 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Abe
AbeSource : financesonline.com
(Reviewed on 23 September 2019) Good ticketing app for small businesses

PROS & CONS

What are the best aspects of this product?

HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use.

What aspects are problematic or could work better?

Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is a relief. Another issue is the mobile apps need to be improved to enable our agents to reply to tickets on the go.

What specific problems in your company were solved by this product?

HappyFox provides us a system that can easily manage client issues including deadlines and dependencies.

Are you a current user of this product?

Yes

...more
Martha
MarthaSource : financesonline.com
(Reviewed on 16 September 2019) Excellent help desk app for our company

PROS & CONS

What are the best aspects of this product?

I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers.

What aspects are problematic or could work better?

I have no specific complaints. I request the vendor to keep adding more out of the box reporting as well as useful features.

What specific problems in your company were solved by this product?

We use HappyFox for SLA automation, team management, volume ticketing, and customer service.

Are you a current user of this product?

Yes

...more
User
UserSource : g2crowd.com
(Reviewed on 07 September 2019) "Great product"

What do you like best?

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing

What do you dislike?

I'm not a big fan of the application. It's not as customizable as the webpage.

Show More What problems are you solving with the product? What benefits have you realized?

It has streamlined the process of maintaining our stores.

...more
User in Retail
User in RetailSource : g2crowd.com
(Reviewed on 07 September 2019) "Great product"

What do you like best?

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing

What do you dislike?

I'm not a big fan of the application. It's not as customizable as the webpage.

What problems are you solving with the product? What benefits have you realized?

It has streamlined the process of maintaining our stores.

...more
Paul Ghiron
Paul GhironSource : trustpilot.com
(Reviewed on 18 August 2019) FIXED: Poor Customer Support, Doesn't answer emails or messages

Unfortunately despite our like of the service their Customer Support is not very good. They claim 24/7 customer support but now it is more than 48 hours and have had no response to 4 phone calls where I left messages, and three emails and 2 submitted support tickets.For a company that is in business to help company's provide great customer support they need to take care of their own house.UPDATE: Happyfox certainly went above and beyond after my initial complaint and fixed my problem. I am not sure if they will fix their support on weekends since that was my initial complaint, but they have fixed my issue with Shopify integration and even upgraded their system to get all past order at my request,

...more
Source : g2crowd.com
(Reviewed on 04 October 2018) "Game Changer!"

What do you like best?

As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types.

What do you dislike?

I wish there were more customized options available for customers as there are for registered staff members.

What business problems are you solving with the product? What benefits have you realized?

Our company has a competitive advantage by offering our customers with an on-line portal for self-reporting their service needs and my management staff is no longer in the dark on lingering issues.

...more
Herman
HermanSource : financesonline.com
(Reviewed on 30 September 2018) Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
Angela
AngelaSource : financesonline.com
(Reviewed on 31 August 2018) Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
Herman
HermanSource : financesonline.com
(Reviewed on 01 June 2018) Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
Angela
AngelaSource : financesonline.com
(Reviewed on 26 May 2018) Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
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