Home/Help Desk Software/HappyFox
Updated on: September 30, 2022
HappyFox - Help Desk Software
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HappyFox

Best help desk ticketing tool for customer support
(233 Ratings) Write Review

What is HappyFox and how does it work?

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

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HappyFox Features Show All Features

HappyFox Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Irvine, California / +1 949-535-2220
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Official Website https://www.happyfox.com/
Category Help Desk Software

HappyFox Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Mighty (Agent-Based)
$29 /Month
Billed Yearly

For 5 Agents

  • $29 per Agent per Month billed Yearly ($1740 per Year)
  • $39 per Agent per Month billed Monthly ($2340 per Year)
  • $26 per Agent per Month billed 2 Years ($1560 per Year)
  • $27 per Agent per Month billed 3 Years ($1620 per Year)

Customer Service Sector

Features

  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • Smart Rule Automation
  • Custom Domain Mapping
  • Basic Reporting

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Fantastic (Agent-Based)
Custom

For 5 Agents

  • $59 per Agent per Month billed Yearly ($3540 per Year)
  • $49 per Agent per Month billed Monthly ($2940 per Year)
  • $39 per Agent per Month billed 2 Years ($2340 per Year)
  • $41 per Agent per Month billed 3 Years ($2460 per Year)

Customer Service Sector

Features

  • Includes features of Mighty plan, plus
  • Satisfaction Surveys
  • Custom Ticket Queues
  • Salesforce & Microsoft Dynamics Integrations
  • Multi-brand Support Center
  • Multi-Lingual Knowledge Base
  • Round Robin Ticket Assignment

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Enterprise (Agent-Based)
$69 /Month
Billed Yearly

For 5 Agents

  • $69 per Agent per Month billed Yearly ($4140 per Year)
  • $79 per Agent per Month billed Monthly ($4740 per Year)
  • $52 per Agent per Month billed 2 Years ($3120 per Year)
  • $55 per Agent per Month billed 3 Years ($3300 per Year)

Customer Service Sector

Features

  • Includes features of Fantastic plan, plus
  • Task Management
  • Uptime SLA
  • Proactive Agent Collision
  • Contact Group Specific Knowledge Base
  • Contact Group Custom Fields
  • Advanced Reporting

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Enterprise Plus (Agent-Based)
$89 /Month
Billed Yearly

For 5 Agents

  • $89 per Agent per Month billed Yearly ($5340 per Year)
  • $99 per Agent per Month billed Monthly ($5940 per Year)
  • $64 per Agent per Month billed 2 Years ($3840 per Year)
  • $69 per Agent per Month billed 3 Years ($4140 per Year)

Customer Service Sector

Features

  • Includes features of Enterprise plan, plus
  • Agent Scripting
  • 2 TB Attachment Store
  • Advanced Audit Logs
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Starter (Unlimited Agents)
$1,499 /Month

For 5 Agents

  • $1499 per Month ($17,988 per Year)
  • $1149 per Month billed 2 Years ($13,752 per Year)
  • $1299 per Month billed 3 Years ($15,588 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 10,000 Tickets / Year
  • 10 Custom Fields
  • Basic Audit Logs

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Growth (Unlimited Agents)
Custom

For 5 Agents

  • $1999 per Month ($23,988 per Year)
  • $1599 per Month billed 2 Years ($19,188 per Year)
  • $1729 per Month billed 3 Years ($20,748 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 20,000 Tickets / Year
  • 20 Custom Fields
  • Basic Audit Logs

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Scale (Unlimited Agents)
Custom

For 5 Agents

  • $2999 per Month ($35,988 per Year)
  • $2399 per Month billed 2 Years ($28,788 per Year)
  • $2609 per Month billed 3 Years ($31,308 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 100,000 Tickets / Year
  • 100 Custom Fields
  • Advanced Audit Logs

Based upon the Number of Agents, and Sectors, the pricing plan varies.

Scale Plus (Unlimited Agents)
$4,999 /Month

For 5 Agents

  • $4999 per Month ($59,988 per Year)
  • $3999 per Month billed 2 Years ($47,988 per Year)
  • $4329 per Month billed 3 Years ($51,948 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 250,000 Tickets / Year
  • 200 Custom Fields
  • Advanced Audit Logs
  • Agent Scripting

Based upon the Number of Agents, and Sectors, the pricing plan varies.

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Disclaimer: The pricing details were last updated on 10/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox pricing.

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HappyFox Reviews

OVERALL RATING
4.4
Based on 233 Rating(s)
Rating Distribution
  • 75.2 %
  • 25.5 %
  • 3.6 %
  • 0.7 %
  • 0.7 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on HappyFox

Meet the New HappyFox Help Desk Software
Meet the New HappyFox Help Desk Software
Shared Inbox for Customer Support | HappyFox Help Desk

HappyFox Screenshots

Reports
Reports
Reports

HappyFox Slides

Build a smart customer service culture with HappyFox
Build a smart customer service culture with HappyFox

HappyFox FAQs

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about HappyFox features.

Yes, HappyFox provides API.

Articles on HappyFox

10 Top Help Desk Software to Provide Better Customer Experience in 2021
Top Software 10 Top Help Desk Software to Provide Better Customer Experience in 2021 Customers and employees are the heart and soul of every business and keeping them happy is one of... read more

Customers

Accelerate Education
Accelerate Education
cbazaar
cbazaar
Sennheiser
Sennheiser
Lowes
Lowes
Metroland Media
Metroland Media
New Classrooms
New Classrooms
Seeking Alpha
Seeking Alpha
M4 Research
M4 Research
Leap Frog
Leap Frog
nationalgrid
nationalgrid
UNEP WCMC
UNEP WCMC
ZipQuote
ZipQuote
Owler
Owler
Harbour Air Seaplanes
Harbour Air Seaplanes
Jabra
Jabra
Whirlpool
Whirlpool

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com