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About HappyFox

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

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Screenshots & Videos

Reports
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    89%
  • Momentum
    63%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

HappyFox Awards

HappyFox Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.
HappyFox Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Pricing screenshot
Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox Pricing.

HappyFox Alternatives

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HappyFox Reviews

User Rating

4.6/5 (Based on 254 Ratings)

Rating Distribution

  • Excellent

    67.7%
  • Very Good

    27.2%
  • Average

    2.8%
  • Poor

    2%
  • Terrible

    0.4%

User Sentiments

Easy to use interface, Excellent customer support, Highly customizable, Extensive integrations

Mobile app limitations, Occasional slow performance, Limited reporting features, Lack of advanced automation

Do You Use HappyFox?

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Review Summary

Overall, users praise HappyFox's user-friendly interface, ease of use, and comprehensive features. Its ticketing system, knowledge base, and reporting capabilities are highly regarded. Additionally, many users appreciate its mobile app and integrations with other applications. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing. Overall, HappyFox is a popular choice among small businesses and startups due to its affordability and ease of use.

Pros

  • Userfriendly interface makes it easy for teams to collaborate and track customer interactions.
  • Customizable automation features help streamline workflows and improve efficiency.
  • Robust reporting and analytics provide insights into customer satisfaction and agent performance.
  • Seamless integration with popular business tools and platforms enhances productivity and streamlines operations.

Cons

  • Occasional performance issues and glitches may hinder user experience.
  • Limited customization options for certain features may restrict the ability to fully tailor the platform to specific needs.
  • Some users have reported challenges with data migration and integration, requiring additional effort during implementation.

HappyFox Reviews

AI-Generated from the text of User Reviews

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What is HappyFox used for?

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

  • AI Assistant
  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Multi-language Support
  • Live Chat

Learn more about HappyFox features.

What are the top alternatives for HappyFox?

Does HappyFox provide API?

Yes, HappyFox provides API.

HappyFox Contact

Vendor Details

Irvine, California Founded : 2011

Contact Details

+1 949-535-2220

https://www.happyfox.com/

Social Media Handles

Customers

Accelerate Education
cbazaar
Sennheiser
Lowes
Metroland Media
New Classrooms
Seeking Alpha
M4 Research
Leap Frog
nationalgrid
UNEP WCMC
ZipQuote
Owler
Harbour Air Seaplanes
Jabra
Whirlpool

HappyFox Integrations

Disclaimer

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