Home/Help Desk Software/HappyFox
Updated on: January 23, 2021
What is HappyFox ?
HappyFox - Help Desk Software : SaaSworthy.com
View Gallery
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HappyFox

Best help desk ticketing tool for customer support
(218 Ratings) Write Review

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

HappyFox Awards

Highly Rated
Fastest Growing
Most Popular
Most Searched

HappyFox Features Show All Features

HappyFox Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Irvine, CA / +1 (949) 535-2220
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

HappyFox Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Mighty
$29 /User/Month
Billed Yearly

Features

  • Unlimited Ticket Categories
  • Attachment Store (GB) : 50
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Knowledge Base Notifications
  • Community Forums
  • Multi-branding with Custom Domain : 3 brands
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Scheduled Reports
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Reporting History : Last 1 year
  • Role Based Security
  • SSL Certificate Hosting (Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Migration Assistance, 24 / 7 Email Support
  • Live Chat Support and Phone Support (PST) : 8 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • Third Party Integrations - Facebook Integration : 3 Pages, Twitter Integration : 2 Accounts, Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Fantastic
$49 /User/Month
Billed Yearly

Features

  • Includes features of Mighty
  • Attachment Store (GB) : 200
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Ticket Templates
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Knowledge Base Notifications
  • Community Forums
  • Multi-branding with Custom Domain : 5 brands
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Scheduled Reports
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Reporting History : Last 3 year
  • Role Based Security
  • SSL Certificate Hosting (Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Migration Assistance, 24 / 7 Email Support
  • Live Chat Support and Phone Support (PST) : 5 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • Third Party Integrations : Facebook Integration : 5 Pages, Twitter Integration : 5 Accounts, Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Enterprise
$69 /User/Month
Billed Yearly

Features

  • Includes features of Fantastic plan
  • Attachment Store (GB) : 500
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • Lite Users
  • Sentiment Analysis
  • Multi-branding with Custom Domain : 10 brands
  • Reporting History : Last 5 years
  • Password Policy Management
  • Email Support (PST) : 24 / 7
  • Live Chat Support (PST) : 24 / 7
  • Phone Support (PST) : 5 AM-5 PM (Mon-Fri)
  • Uptime SLA
  • Third Party Integrations : Facebook Integration - 7 Pages,Twitter Integration - 7 Accounts,Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Enterprise Plus
$89 /User/Month
Billed Yearly

Features

  • Includes features of Enterprise
  • Attachment Store (GB) : 1024
  • Multi-branding with Custom Domain : 15 brands
  • Reporting History : All Time
  • Phone Support (PST) : 24 / 7
  • Email Support (PST) : 24 / 7
  • Live Chat Support (PST) : 24 / 7
  • Customer Success Manager
  • Third Party Integrations : Facebook Integration - 10 Pages, Twitter Integration - 10 Accounts,Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HappyFox FAQs

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about HappyFox features.

The pricing for HappyFox starts at $39.00 per user per month. HappyFox has 4 different plans:

  • Mighty at $39.00 per user per month.
  • Fantastic at $59.00 per user per month.
  • Enterprise at $79.00 per user per month.
  • Enterprise Plus at $99.00 per user per month.

No, HappyFox does not offer a free plan.

Learn more about HappyFox pricing.

Yes, HappyFox provides API.

Ask the Community View Community

HappyFox Alternatives HappyFox Alternatives

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(6615 RATINGS)
monday.com
Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing...
Try for Free
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Support
(4704 RATINGS)
Zendesk Support
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...
Visit Website
HappyFox vs Zendesk Support
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(4899 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
HappyFox vs Freshdesk
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2453 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
HappyFox vs LiveAgent
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(4340 RATINGS)
Zoho Desk
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call...
Visit Website
HappyFox vs Zoho Desk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Front
(825 RATINGS)
Front
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms...
Visit Website
HappyFox vs Front
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(843 RATINGS)
SysAid
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features...
Visit Website
HappyFox vs SysAid
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1526 RATINGS)
TeamSupport
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket...
Visit Website
HappyFox vs TeamSupport
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(103 RATINGS)
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support...
Visit Website
HappyFox vs Jitbit Helpdesk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(408 RATINGS)
Help Scout
Help Scout is customer service and help desk software for companies of all sizes. Keep your customers in the flow by embedding help articles right on your...
Visit Website
HappyFox vs Help Scout
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(84 RATINGS)
Agiloft
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire...
Visit Website
HappyFox vs Agiloft

HappyFox Reviews

OVERALL RATING
4.1
Based on 218 Rating(s)
Rating Distribution
  • 74 %
  • 21.4 %
  • 3.8 %
  • 0.8 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
AbeSource : financesonline.com
(Reviewed on 23 September 2019)
Good ticketing app for small businesses

PROS & CONS

What are the best aspects of this product?

HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use.

What aspects are problematic or could work better?

Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is a relief. Another issue is the mobile apps need to be improved to enable our agents to reply to tickets on the go.

What specific problems in your company were solved by this product?

HappyFox provides us a system that can easily manage client issues including deadlines and dependencies.

Are you a current user of this product?

Yes

...more
MarthaSource : financesonline.com
(Reviewed on 16 September 2019)
Excellent help desk app for our company

PROS & CONS

What are the best aspects of this product?

I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers.

What aspects are problematic or could work better?

I have no specific complaints. I request the vendor to keep adding more out of the box reporting as well as useful features.

What specific problems in your company were solved by this product?

We use HappyFox for SLA automation, team management, volume ticketing, and customer service.

Are you a current user of this product?

Yes

...more
UserSource : g2crowd.com
(Reviewed on 07 September 2019)
"Great product"

What do you like best?

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing

What do you dislike?

I'm not a big fan of the application. It's not as customizable as the webpage.

Show More
What problems are you solving with the product? What benefits have you realized?

It has streamlined the process of maintaining our stores.

...more
User in RetailSource : g2crowd.com
(Reviewed on 07 September 2019)
"Great product"

What do you like best?

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing

What do you dislike?

I'm not a big fan of the application. It's not as customizable as the webpage.

What problems are you solving with the product? What benefits have you realized?

It has streamlined the process of maintaining our stores.

...more
Paul GhironSource : trustpilot.com
(Reviewed on 18 August 2019)
FIXED: Poor Customer Support, Doesn't answer emails or messages

Unfortunately despite our like of the service their Customer Support is not very good. They claim 24/7 customer support but now it is more than 48 hours and have had no response to 4 phone calls where I left messages, and three emails and 2 submitted support tickets.For a company that is in business to help company's provide great customer support they need to take care of their own house.UPDATE: Happyfox certainly went above and beyond after my initial complaint and fixed my problem. I am not sure if they will fix their support on weekends since that was my initial complaint, but they have fixed my issue with Shopify integration and even upgraded their system to get all past order at my request,

...more
Source : g2crowd.com
(Reviewed on 04 October 2018)
"Game Changer!"

What do you like best?

As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types.

What do you dislike?

I wish there were more customized options available for customers as there are for registered staff members.

What business problems are you solving with the product? What benefits have you realized?

Our company has a competitive advantage by offering our customers with an on-line portal for self-reporting their service needs and my management staff is no longer in the dark on lingering issues.

...more
HermanSource : financesonline.com
(Reviewed on 30 September 2018)
Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
AngelaSource : financesonline.com
(Reviewed on 31 August 2018)
Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
HermanSource : financesonline.com
(Reviewed on 01 June 2018)
Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
AngelaSource : financesonline.com
(Reviewed on 26 May 2018)
Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
Read All Reviews

Videos on HappyFox

HappyFox Screenshots

HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - Quick ticket preview
HappyFox Demo - HappyFox Smart Rules
HappyFox Demo - HappyFox Help Desk Reporting
HappyFox Demo - HappyFox Ticket List
HappyFox screenshot: Happyfox support tickets View
HappyFox screenshot: Help Desk Reports
HappyFox screenshot: Automate with smart-rules
HappyFox screenshot: Multilingual Help Desk Software
HappyFox screenshot: Ticket auto-assignment
HappyFox screenshot: Tickets Mass Action
HappyFox screenshot: Community Forum Software
HappyFox screenshot: Mobile Knowledge Base
HappyFox screenshot: Android Ticket Update
HappyFox screenshot: Android Pending tickets
HappyFox screenshot: iPad Ticket Menu
HappyFox screenshot: iPad Ticket Message
HappyFox screenshot: iOS Open Ticket
HappyFox screenshot: iOS Mobile Help Desk
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - Quick ticket preview
HappyFox Demo - HappyFox Smart Rules
HappyFox Demo - HappyFox Help Desk Reporting
HappyFox Demo - HappyFox Ticket List
HappyFox screenshot: Happyfox support tickets View
HappyFox screenshot: Help Desk Reports
HappyFox screenshot: Automate with smart-rules
HappyFox screenshot: Multilingual Help Desk Software
HappyFox screenshot: Ticket auto-assignment
HappyFox screenshot: Tickets Mass Action
HappyFox screenshot: Community Forum Software
HappyFox screenshot: Mobile Knowledge Base
HappyFox screenshot: Android Ticket Update
HappyFox screenshot: Android Pending tickets
HappyFox screenshot: iPad Ticket Menu
HappyFox screenshot: iPad Ticket Message
HappyFox screenshot: iOS Open Ticket
HappyFox screenshot: iOS Mobile Help Desk
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots

HappyFox Slides

Build a smart customer service culture with HappyFox
Build a smart customer service culture with HappyFox

Customers

HappyFox Integration

98%
(6832 RATINGS)
CRM Software
98%
(28874 RATINGS)
CRM Software
98%
(25497 RATINGS)
Survey/ User Feedback Software