Home/Help Desk Software/HappyFox
Updated on: February 28, 2020
What is HappyFox ?
HappyFox - Help Desk Software : SaaSworthy.com
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HappyFox

Best help desk ticketing tool for customer support
(128 Ratings) Write Review

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

HappyFox Awards

Highly Rated
Fastest Growing
Most Popular
Most Searched

HappyFox Features Show All Features

HappyFox Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Irvine, CA / +1 (949) 535-2220
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

HappyFox Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Mighty
$29 /User/Month
Billed Yearly

Features

  • Unlimited Ticket Categories
  • Attachment Store (GB) : 50
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Knowledge Base Notifications
  • Community Forums
  • Multi-branding with Custom Domain : 3 brands
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Scheduled Reports
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Reporting History : Last 1 year
  • Role Based Security
  • SSL Certificate Hosting (Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Migration Assistance, 24 / 7 Email Support
  • Live Chat Support and Phone Support (PST) : 8 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • Third Party Integrations - Facebook Integration : 3 Pages, Twitter Integration : 2 Accounts, Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Fantastic
$49 /User/Month
Billed Yearly

Features

  • Includes features of Mighty
  • Attachment Store (GB) : 200
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Ticket Templates
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Knowledge Base Notifications
  • Community Forums
  • Multi-branding with Custom Domain : 5 brands
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Scheduled Reports
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Reporting History : Last 3 year
  • Role Based Security
  • SSL Certificate Hosting (Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Migration Assistance, 24 / 7 Email Support
  • Live Chat Support and Phone Support (PST) : 5 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • Third Party Integrations : Facebook Integration : 5 Pages, Twitter Integration : 5 Accounts, Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Enterprise
$69 /User/Month
Billed Yearly

Features

  • Includes features of Fantastic plan
  • Attachment Store (GB) : 500
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • Lite Users
  • Sentiment Analysis
  • Multi-branding with Custom Domain : 10 brands
  • Reporting History : Last 5 years
  • Password Policy Management
  • Email Support (PST) : 24 / 7
  • Live Chat Support (PST) : 24 / 7
  • Phone Support (PST) : 5 AM-5 PM (Mon-Fri)
  • Uptime SLA
  • Third Party Integrations : Facebook Integration - 7 Pages,Twitter Integration - 7 Accounts,Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Enterprise Plus
$89 /User/Month
Billed Yearly

Features

  • Includes features of Enterprise
  • Attachment Store (GB) : 1024
  • Multi-branding with Custom Domain : 15 brands
  • Reporting History : All Time
  • Phone Support (PST) : 24 / 7
  • Email Support (PST) : 24 / 7
  • Live Chat Support (PST) : 24 / 7
  • Customer Success Manager
  • Third Party Integrations : Facebook Integration - 10 Pages, Twitter Integration - 10 Accounts,Zoho CRM,Batchbook,Highrise,
    Infusionsoft,Salesforce CRM Integration
    Insightly,SugarCRM Integration
    Pipedrive CRM Integration,HappyFox Chat
    SnapEngage,Olark Live Chat
    P3chat,Twilio Voice,Slack Integration
    JIRA Integration,Magento,Shopify
    BigCommerce,FreshBooks,SurveyMonkey
    Nicereply,Zapier,OneLogin SSO Integration
    Okta,SmartSignin,Azure Active Directory
    Google Apps,Screencast Integration
    HelpStack Mobile SDK,Remote Desktop Integration
    RingCentral Phone Integration
    Microsoft Dynamics CRM (Online and On-Premise)
    Stripe,Send SMS
  • Inbuilt Integrations : REST API, Embeddable Widget, Webhooks Integration
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HappyFox FAQs

HappyFox is Help Desk Software. HappyFox offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about HappyFox features.

The pricing for HappyFox starts at $39.00 per user per month. HappyFox has 4 different plans:

  • Mighty at $39.00 per user per month.
  • Fantastic at $59.00 per user per month.
  • Enterprise at $79.00 per user per month.
  • Enterprise Plus at $99.00 per user per month.

No, HappyFox does not offer a free plan.

Learn more about HappyFox pricing.

Yes, HappyFox provides API.

Ask the Community View Community

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HappyFox Reviews

OVERALL RATING
4.6
Based on 128 Rating(s)
Rating Distribution
  • 115
  • 11
  • 2
  • 0
  • 0
SHARE YOUR EXPERIENCE Write a Review
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UserSource : g2crowd.com
(Reviewed on 07 September 2019)
"Great product"

What do you like best?

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing

What do you dislike?

I'm not a big fan of the application. It's not as customizable as the webpage.

Show More
What problems are you solving with the product? What benefits have you realized?

It has streamlined the process of maintaining our stores.

...more
Paul GhironSource : trustpilot.com
(Reviewed on 18 August 2019)
FIXED: Poor Customer Support, Doesn't answer emails or messages

Unfortunately despite our like of the service their Customer Support is not very good. They claim 24/7 customer support but now it is more than 48 hours and have had no response to 4 phone calls where I left messages, and three emails and 2 submitted support tickets.For a company that is in business to help company's provide great customer support they need to take care of their own house.UPDATE: Happyfox certainly went above and beyond after my initial complaint and fixed my problem. I am not sure if they will fix their support on weekends since that was my initial complaint, but they have fixed my issue with Shopify integration and even upgraded their system to get all past order at my request,

...more
Source : g2crowd.com
(Reviewed on 22 April 2019)
"A good program but could be faster and more organizaed"

What do you like best?

It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it.

What do you dislike?

it's very hard to see new e-mails coming in which is important. There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us.

Recommendations to others considering the product:

Look at different softwares first, it's certainly not a bad product but there are other out there.

What problems are you solving with the product? What benefits have you realized?

There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. Benefit is you can send a mass amount of emails out fast!

...more
EmilioSource : financesonline.com
(Reviewed on 15 October 2018)
Top class customer and ticket tracking system

PROS & CONS

What are the best aspects of this product?

We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders.

What aspects are problematic or could work better?

My only gripes are the app is not available in French and we are not able to use whitelisted URL.

What specific problems in your company were solved by this product?

We use HappyFox’s smart rules and knowledge base to redirect our customers to the detailed answers for their queries. This saves us the tedious work of composing replies and creating screen capture repeatedly for common queries.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 04 October 2018)
"Game Changer!"

What do you like best?

As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types.

What do you dislike?

I wish there were more customized options available for customers as there are for registered staff members.

What business problems are you solving with the product? What benefits have you realized?

Our company has a competitive advantage by offering our customers with an on-line portal for self-reporting their service needs and my management staff is no longer in the dark on lingering issues.

...more
HermanSource : financesonline.com
(Reviewed on 30 September 2018)
Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
AngelaSource : financesonline.com
(Reviewed on 31 August 2018)
Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
EmilioSource : financesonline.com
(Reviewed on 06 June 2018)
Top class customer and ticket tracking system

PROS & CONS

What are the best aspects of this product?

We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders.

What aspects are problematic or could work better?

My only gripes are the app is not available in French and we are not able to use whitelisted URL.

What specific problems in your company were solved by this product?

We use HappyFox’s smart rules and knowledge base to redirect our customers to the detailed answers for their queries. This saves us the tedious work of composing replies and creating screen capture repeatedly for common queries.

Are you a current user of this product?

Yes

...more
HermanSource : financesonline.com
(Reviewed on 01 June 2018)
Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

...more
AngelaSource : financesonline.com
(Reviewed on 26 May 2018)
Amazing customer support

PROS & CONS

What are the best aspects of this product?

HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

What aspects are problematic or could work better?

The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What specific problems in your company were solved by this product?

We use HappyFox’s online ticketing system to support our global staff efficiently and quickly. Our employees use the knowledge base to access articles that have answers to customer problems and issues.

Are you a current user of this product?

Yes

...more
Read All Reviews

Videos on HappyFox

HappyFox Screenshots

HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - Quick ticket preview
HappyFox Demo - HappyFox Smart Rules
HappyFox Demo - HappyFox Help Desk Reporting
HappyFox Demo - HappyFox Ticket List
HappyFox screenshot: Happyfox support tickets View
HappyFox screenshot: Help Desk Reports
HappyFox screenshot: Automate with smart-rules
HappyFox screenshot: Multilingual Help Desk Software
HappyFox screenshot: Ticket auto-assignment
HappyFox screenshot: Tickets Mass Action
HappyFox screenshot: Community Forum Software
HappyFox screenshot: Mobile Knowledge Base
HappyFox screenshot: Android Ticket Update
HappyFox screenshot: Android Pending tickets
HappyFox screenshot: iPad Ticket Menu
HappyFox screenshot: iPad Ticket Message
HappyFox screenshot: iOS Open Ticket
HappyFox screenshot: iOS Mobile Help Desk
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - HappyFox Help Desk Ticket Features
HappyFox Demo - Quick ticket preview
HappyFox Demo - HappyFox Smart Rules
HappyFox Demo - HappyFox Help Desk Reporting
HappyFox Demo - HappyFox Ticket List
HappyFox screenshot: Happyfox support tickets View
HappyFox screenshot: Help Desk Reports
HappyFox screenshot: Automate with smart-rules
HappyFox screenshot: Multilingual Help Desk Software
HappyFox screenshot: Ticket auto-assignment
HappyFox screenshot: Tickets Mass Action
HappyFox screenshot: Community Forum Software
HappyFox screenshot: Mobile Knowledge Base
HappyFox screenshot: Android Ticket Update
HappyFox screenshot: Android Pending tickets
HappyFox screenshot: iPad Ticket Menu
HappyFox screenshot: iPad Ticket Message
HappyFox screenshot: iOS Open Ticket
HappyFox screenshot: iOS Mobile Help Desk
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots
HappyFox Screenshots

HappyFox Slides

Build a smart customer service culture with HappyFox
Build a smart customer service culture with HappyFox

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