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About Jira Service Desk

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

Screenshots & Videos

Jira Service Desk screenshot
Jira Service Desk screenshot
Jira Service Desk screenshot
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Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

Jira Service Desk Pricing

Free Trial


Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license / Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Jira Service Desk Pricing.

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Jira Service Desk Reviews

User Rating

4.1/5 (Based on 1,068 Ratings)

Ratings Distribution

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Does Jira Service Desk provide API?

Yes, Jira Service Desk provides API.

Jira Service Desk Contact

Vendor Details

Sydney, Australia

Contact Details

+61 2 9262 1443

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