Home/Service Desk Software/Jira Service Desk
Updated on: September 29, 2022

Jira Service Desk

Provide excellent service experiences to valuable clients for long term retention
(1,181 Ratings) Write Review

What is Jira Service Desk and how does it work?

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

FOLLOWERS
12

Jira Service Desk Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Sydney, Australia / +61 2 9262 1443
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Official Website https://www.atlassian.com/software/jira/service-desk
Category Service Desk Software

Jira Service Desk Pricing

Pricing ModelFree Trial , Freemium , One-time license , Subscription
Free
Free

Features

  • User limits : Up to 3 agents
  • Customer limit : Unlimited
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledge base
  • Queues
  • Email and embeddable widget support
  • SLA management
  • Reporting & analytics
  • Automation
  • Global and multi-project automation
  • 100 executions per month
  • Multi-language support
  • Apps and integrations
  • Storage : 2 GB file storage
  • Support : Community Support
Standard
$20 /User/Month

Features

  • User limits : Up to 5,000 agents
  • Includes features of Free plan, plus
  • Global and multi-project automation : 500 executions per month
  • Audit logs
  • Storage : 250 GB file storage
  • Support : Local Business Hours
Premium
$40 /User/Month

Features

  • Includes features of Standard plan, plus
  • Global and multi-project automation : 1,000 executions per user per month (combined)
  • Admin insights
  • IP allowlisting (Beta)
  • Sandbox (coming soon)
  • 99.9% uptime SLA
  • Storage : Unlimited Storage
  • Support : 24/7 Premium Support
Server (Self-managed)
$10 One-Time Payment

For 3 Agents

Features

  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Based upon the Number of Agents, the pricing plan varies.

Data Center (Self-managed)
$13,200 /Year

For 50 Agents

Features

  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Atlassian-supported disaster recovery

Based upon the Number of Agents, the pricing plan varies.

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Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Jira Service Desk pricing.

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Jira Service Desk Reviews

OVERALL RATING
4.3
Based on 1,181 Rating(s)
Rating Distribution
  • 52.2 %
  • 37.4 %
  • 6.9 %
  • 1.6 %
  • 0.7 %
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Videos on Jira Service Desk

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Jira Service Desk Screenshots

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Jira Service Desk FAQs

Yes, Jira Service Desk provides API.

Customers

Square
Square
Sotheby's
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Domino's
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Puppet
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Airbnb
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The Telegraph
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com