Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
Read morePricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Standard Features
Walk-up Experience
Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.Request Management
Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.Problem Management
Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.Prioritization
Arrange the list of activities, incidents, and tasks based on their relative importanceChange Management
Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.Multi-language Support
Available in multiple languages to support global customersCMDB
Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.Remote Access
Permits users to access applications and files, whether traveling or working remotely away from the office or home network.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.IT Asset Management
Helps to automate the full IT lifecycle of software and hardware assets on a single platformMulti-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresFree Trial
Available
Pricing Plans
Free Free
Free Forever for 3 Agents
Features
Standard $19.44 $23.80 per month
For Team Size: 1 Agent
$23.80 Per Agent Per Month Billed Monthly
$19.44 Per Agent Per Month Billed Annually
$700 Per Year (Agent Tier: 1 - 3)
$18,750 Per Year (Agent Tier: 51 - 100)
Based Upon the Number of Agents, the Pricing Plan Varies
Features
Premium $44.44 $53.30 per month
For Team Size: 1 Agent
$53.30 Per Agent Per Month Billed Monthly
$44.44 Per Agent Per Month Billed Annually
$1,600 Per Year (Agent Tier: 1 - 3)
$47,500 Per Year (Agent Tier: 51 - 100)
Based Upon the Number of Agents, the Pricing Plan Varies
Features
Enterprise Custom
Enterprise Plan Pricing is Available when Enter 201 or More Agents Above
Features
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Learn more about Jira Service Desk Pricing
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Jira Service Desk
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What is Jira Service Desk used for?
Jira Service Desk is Service Desk Software. Jira Service Desk offers the following functionalities:
Learn more about Jira Service Desk features.
What are the top alternatives for Jira Service Desk?
Does Jira Service Desk provide API?
Yes, Jira Service Desk provides API.
Vendor Details
Sydney, AustraliaSocial Media Handles
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