Jira Service Desk Pricing, Reviews and Features (April 2024)

About Jira Service Desk

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $10.00. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Jira Service Desk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license / Subscription )

Pricing Plans

Free Free

Features

User limits : Up to 3 agents
Customer limit : Unlimited
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledge base
Queues
Email and embeddable widget support
SLA management
Reporting & analytics
Automation
Global and multi-project automation
100 executions per month
Multi-language support
Apps and integrations
Storage : 2 GB file storage
Support : Community Support

Standard $20.00 $20.00 per user / month

Features

User limits : Up to 5,000 agents
Includes features of Free plan, plus
Global and multi-project automation : 500 executions per month
Audit logs
Storage : 250 GB file storage
Support : Local Business Hours

Premium $40.00 $40.00 per user / month

Features

Includes features of Standard plan, plus
Global and multi-project automation : 1,000 executions per user per month (combined)
Admin insights
IP allowlisting (Beta)
Sandbox (coming soon)
99.9% uptime SLA
Storage : Unlimited Storage
Support : 24/7 Premium Support

Server (Self-managed) $10.00 $10.00 One-Time Payment

For 3 Agents

Features

Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance

Based upon the Number of Agents, the pricing plan varies.

Data Center (Self-managed) $13,200.00 $13,200.00 per year

For 50 Agents

Features

Complete control of your environment
Active-active clustering for high availability
Annual term license + maintenance
Atlassian-supported disaster recovery

Based upon the Number of Agents, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Jira Service Desk Pricing.

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Jira Service Desk Reviews

User Rating

4.2/5 (Based on 1,397 Ratings)

Ratings Distribution

Excellent
34.5%
Very Good
48%
Average
16.8%
Poor
0.7%
Terrible
0.1%

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Review Summary

Jira Service Desk garners praise for its user-friendly interface, customizable features, and seamless integration with other Atlassian products. Users appreciate its robust automation capabilities, extensive reporting options, and the ability to create flexible workflows. Many reviewers highlight the platform's ease of use, even for non-technical users, and its ability to streamline IT service management processes. However, some users mention occasional performance issues and limited customization options for certain features. Overall, Jira Service Desk is a popular choice for businesses seeking a comprehensive and scalable ITSM solution.

Pros

Excellent for tracking and managing service requests and support tickets.
Streamlined customer support processes and improved efficiency.

Cons

Limited customization options, making it difficult to adapt to specific business needs.
The user interface can be complex and overwhelming for some users.

Jira Service Desk User Reviews

AI-Generated from the text of User Reviews