Microsoft Dynamics 365 for Sales Pricing, Reviews and Features (May 2020)

Q. What is Microsoft Dynamics 365 for Sales used for?

Microsoft Dynamics 365 for Sales is CRM Software. Microsoft Dynamics 365 for Sales offers the following functionalities:

Contact Management
Call Logging
Product Catalog
Lead Scoring
Project Management
Marketing Automation
Customer Support
List Management
Quotes (Proposals)

Learn more about Microsoft Dynamics 365 for Sales features.

Q. How much does Microsoft Dynamics 365 for Sales cost?

The pricing for Microsoft Dynamics 365 for Sales starts at $115.00 per user per month. Microsoft Dynamics 365 for Sales has 3 different plans:

Customer Engagement Plan at $115.00 per user per month.
Unified Operations Plan at $190.00 per user per month.
Dynamics 365 Plan at $210.00 per user per month.

Microsoft Dynamics 365 for Sales also offers a custom plan based on the customer's request.

Learn more about Microsoft Dynamics 365 for Sales pricing.

Q. Does Microsoft Dynamics 365 for Sales offer a free plan?

No, Microsoft Dynamics 365 for Sales does not offer a free plan.

Learn more about Microsoft Dynamics 365 for Sales pricing.

Q. What are the top alternatives for Microsoft Dynamics 365 for Sales?

Here`s a list of the best alternatives for Microsoft Dynamics 365 for Sales:

Q. Does Microsoft Dynamics 365 for Sales provide API?

Yes, Microsoft Dynamics 365 for Sales provides API.

Microsoft Dynamics 365 for Sales Reviews

OVERALL RATING

3.9

Based on 581 Rating(s)

Rating Distribution

Excellent
373
Very Good
134
Average
43
Poor
24
Terrible
7

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Verified UserSource : trustradius.com

(Reviewed on 04 March 2020)

Microsoft Dynamics 365 Review

Use Cases and Deployment Scope

Dynamics 365 is currently used as a company-wide CRM for the management of our sales metrics, customer contact, and database. It is widely used by upper management to track the "health" of their pipelines and sales goals. Lower-level employees use it daily to keep track of customers and data entry. It has been a great tool for running various queries to view performance. Very easy to use.

Pros and Cons

Query searches.
Great user experience and design.
Displaying data in various charts.

Edit

Global search function tends to freeze a lot.
Linking emails to certain leads/opps could be improved in both Outlook and Dynamics.

Likelihood to Recommend

Well suited for companies with products to sell products instead of services. Well suited for users who are familiar with Excel.

Not well suited for companies who need high levels of customization to their CRM and data.

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Kenyata GarnerSource : trustradius.com

(Reviewed on 25 February 2020)

Whether start up, small or well established....Microsoft has the software you need to expand, enhance, and take your business to the next level.

We started off using Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) as both my business partner and I have used numerous Microsoft products in various positions and companies we worked for. When we decided to start our own business, which is still in the startup stages, we all agreed that Microsoft Dynamics 365 would be the best choice and provide us with the best tools we needed for data, our business insight. UPDATE*********We are still using this software and have found it to be very useful in and for our business matters and needs. We are now a little more seasoned if you will and find it to be a vital necessity for our company.

We haven't jumped into the marketing as much as we would like but what we have seen and anticipate it will work great.
The sales module works great.

The layout can be a little better as far as navigation.
Pricing

I think that whether you are a start-up, small business, or large business, this software will work for you if you customize it to your specific needs. It is easy to use, and training is a breeze. Onboarding, even for us still in the starting stages, has been smooth, and we anticipate immense growth in the coming years, so that is important to us.

Read Kenyata Garner's full review

(Reviewed on 20 February 2020)

Dynamic reporting and customer service

Microsoft Dynamics 365 is being used across our organization from development to project management. When our school has large projects, we like them to go through the pipeline process. It helps track project tickets for our facilities and IT departments, as well as helping us keep track of donor leads and alumni.

Large user group network with great customer service support!
Reporting

Sometimes the processing and saving seems to be slow.
Email - several technical issues

Microsoft Dynamics 365 is well suited If you want to use something with great Outlook integration. Our facilities department can schedule projects and program meetings to make sure that our school projects stay on the desired timeline. And we can keep track of the project with programmed emails and internal communication notes using this.

Patrick StephensSource : trustradius.com

(Reviewed on 18 February 2020)

Dynamics - Perfect for a Seasoned Team with Low Turnover

I was asked to address the growing separation of marketing and sales at a local school (so, in this sense, sales will be considered Admissions). I needed to do several things 1) turn focus towards the completion of the job (leaving the small, menial tasks to the machine), 2) coordinate a way for both marketing and admissions to work together, knowing how well the other department is doing without interference, and 3) ensure quality standards were met when employee retention was a major issue. Microsoft Dynamics was used briefly through a sister account to observe how new employees would take to it, as well as see how currently long-time employees would take to it (reverting to old ways or moving towards the product).

Data unification - "one stop shop"
Adaptable pay structure, with customization options

Not new user friendly, nearly impossible to train someone new in it without them losing interest

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term.

Read Patrick Stephens's full review

easy to train and create custom documentation

This was part of a custom CRM application for a vanity cosmetic surgical organization. We were brought in to work with on site developers to create custom training and deploy the product nationally. We fielded questions from users, worked with developers to tweak the system, and promote the benefits to the population to garner buy in for the process change. This was an extreme overhaul of process.

Easily customizable
Scalable

Not a complete con - but it did have a different look than what they used before

It works well when you have a development team on site or dedicated to the project. There are necessary updates/features that you don't anticipate in planning. Having trained developers ready to make changes is key.

(Reviewed on 27 January 2020)

Microsoft is hard to beat

It is being used across our whole organization, and it helps to bridge some communication problems and usually works pretty adequately. It definitely helps us to track leads, but sometimes we have issues with the cloud updating that may not be related to the program and just might be our system.

Great for tracking metrics.
Helps people stay organized.

The interface isn't as friendly when accessed on a Mac, but not bad.
It has a lot of functionality and sometimes it is difficult to find the exact one you are looking for.

It has great integration with our software, but do your research on how it integrates with your specific software. Microsoft Dynamics is constantly being updated and the customer service is excellent. It is a nice comprehensive CRM solution all-in-all. It is very efficient compared to other systems I have evaluated, and is what I recommend to customers.

(Reviewed on 20 January 2020)

The fast and easy way to set up your customer analytics and loyalty management

Microsoft Dynamics is mainly used by the Marketing Department of our organization. Its main purpose is to provide the back end for our mobile app and to manage loyalty programs. Also it provides reports and dashboards based on customer transactions. It helped set up our customer relations base and reach our guests.

It has a solid structure to set up customer and loyalty analytics.
It provides a good amount of reports that could be customized and extended easily.

Export of some large reports can be problematic and you may have to divide reports into smaller chunks.
Navigation in the report pages can be difficult.

Microsoft Dynamics CRM is well suited to establish a basic standard customer relations and analytics structure. Many of the basic concepts are ready and could be customized with less effort to start analyzing your customer behaviors and prepare your strategy to keep existing base as well as extend your customer access. It has good integration especially with Excel where you can analyze live data from CRM.

Jarrod MobleySource : trustradius.com

Dynamic is Dynamite!!

Microsoft dynamics is being used by our company by sales, operations, and admin support employees. Dynamics helps sales track new prospects and house historically relevant data to reengage old prospects and new. Sales process is tracked from start to completion of sale and handed off to operations for implementation. Operations can then see all bites attached to assist in converting over to client status.

Customizable
Fast

Entering data can be tedious. Mass information entering isn’t very easy.
With customization can also come with more steps to enter some data.

Compared to Salesforce, I love the ability for sales reps to edit and delete information. Salesforce did not have that flexibility for me in past roles. I also think that the reporting options are fantastic. I can easily create custom views so the I can find relevant and usable data.

Read Jarrod Mobley's full review

Sara RogersSource : trustradius.com

(Reviewed on 17 January 2020)

Dynamics CRM for the win

Microsoft Dynamics CRM is the software we use to manage our clients and prospect data and where sales keeps track of opportunities and tracks pipeline, etc. It's also now where our support team tracks support tickets. We have found that the CRM has helped us build stronger relationships, improve productivity and performance and give our staff a single view into the complete activity for any given account or contact. We integrate it with our campaign management platform (Marketo) as well as our sales enablement platform (Seismic) so our entire sales organization (account execs, demo, implementation) can easily see how marketing is also interacting or influencing the buyer journey.

Integrations
Customer engagement

Not particularly strong in completeness of vision
Higher priced than competition

The system does everything we need it to. We (as marketers) use it to find out about clients and prospects given it's tracking engagement and opportunities for all of our product lines across the organization. It's also tracking (in some cases) which campaigns or trade shows a specific client or prospect has attended that we have also exhibited at. Further cementing that our audiences attend xyz events and showing we need to continue to engage in these events to engage and influence like minded individuals with the same pain points.

Read Sara Rogers's full review

We started off using Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) as both my business partner and I have used numerous Microsoft products in various positions and companies we worked for. When we decided to start our own business, which is still in the startup stages, we all agreed that Microsoft Dynamics 365 would be the best choice and provide us with the best tools we needed for data, our business insight, and needs. We use this tool for marketing, our customer service, and sales, to name a few.

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Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Redmond, WA / +1 (877) 276-2464
Deployment	SaaS/Web/Cloud	Category	CRM Software

Microsoft Dynamics 365 for Sales

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