Home/CRM Software/Microsoft Dynamics 365 for Sales
Updated on: August 4, 2020
What is Microsoft Dynamics 365 for Sales ?
Microsoft Dynamics 365 for Sales - CRM Software : SaaSworthy.com
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Microsoft Dynamics 365 for Sales

Integrates all your CRM function
(581 Ratings) Write Review

Dynamics CRM is a powerful software with a number of tools that help in making the customer-facing functions of business easier. Microsoft Dynamics CRM delivers a wide range of CRM via five individual apps - Customer Service, Sales, Field Service, Marketing, Project Service Automation that work in integration. It aims at centralizing customer informations, automating marketing informations, tracking sales opportunities, analyzing data and enabling a responsive customer service. All of these functions ensure that you are never out on any growth opportunity by maximizing your business relationships.

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Microsoft Dynamics 365 for Sales Features Show All Features

Microsoft Dynamics 365 for Sales Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Redmond, Washington
Deployment SaaS/Web/Cloud Category CRM Software

Microsoft Dynamics 365 for Sales Pricing

Pricing ModelFree Trial , Subscription
Dynamics 365 Sales Professional
$65 /User/Month

Features

  • Unlimited users
  • Lead and opportunity management
  • Marketing lists and quick campaigns
  • Products, price lists, and product bundles
  • Quotes, orders, and invoices
  • CPQ and data enrichment solution discovery
  • Live org charts
  • Business card scanner(Add-on)
  • Product taxonomy, relationships, and hierarchies
  • Cases
  • Microsoft Office 365 integration: (Outlook, Exchange, Excel, Teams, OneDrive / SharePoint, OneNote)
  • Export to Excel, advanced analytics with separate Power BI license
  • Real-time sales reports and dashboards
  • Application customizations: Limited
Dynamics 365 Sales Enterprise
$95 /User/Month

Features

  • Forecasting
  • Sales playbooks
  • Business card scanner
  • Competitors, sales goals, and territory management
  • Partner relationship management
  • Gamification
  • Knowledge management
  • Portals
  • Application customizations
  • Custom applications
  • Workflow automation
  • Assistant (base cards)
  • Assistant (within Dynamics 365 Sales)
  • Email intelligence (email engagement and email capture)
  • Predictive forecasting
  • Pipeline intelligence
  • Predictive scoring
  • Relationship analytics
  • Connection insights (who knows whom and talking points)
  • Notes analysis
  • Assistant (custom cards)
  • Assistant customization
  • Call transcription
  • Keyword, sentiment, and emotion analysis
  • Competitive products and brand analysis
  • Pipeline analysis
  • Seller behavior and top seller analysis
  • Coaching tools
  • Personalized seller dashboards
Microsoft Relationship Sales
$162 /User/Month

Features

  • Requires a 10-seat minimum
  • Embedded Sales Navigator in Dynamics 365 Sales
  • Activity sync from Sales Navigator
  • Accounts, leads, and contacts saved to Sales Navigator
  • PointDrive
Dynamics 365 Sales Insights
$50 /User/Month

Features

  • Includes 3 hours/user/month of conversation intelligence
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Microsoft Dynamics 365 for Sales FAQs

Microsoft Dynamics 365 for Sales is CRM Software. Microsoft Dynamics 365 for Sales offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Microsoft Dynamics 365 for Sales features.

The pricing for Microsoft Dynamics 365 for Sales starts at $50.00 per user per month. Microsoft Dynamics 365 for Sales has 4 different plans:

  • Dynamics 365 Sales Insights at $50.00 per user per month.
  • Dynamics 365 Sales Professional at $65.00 per user per month.
  • Dynamics 365 Sales Enterprise at $95.00 per user per month.
  • Microsoft Relationship Sales at $162.00 per user per month.

No, Microsoft Dynamics 365 for Sales does not offer a free plan.

Learn more about Microsoft Dynamics 365 for Sales pricing.

Yes, Microsoft Dynamics 365 for Sales provides API.

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Microsoft Dynamics 365 for Sales Reviews

OVERALL RATING
3.9
Based on 581 Rating(s)
Rating Distribution
  • 373
  • 134
  • 43
  • 24
  • 7
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Verified UserSource : trustradius.com
(Reviewed on 04 March 2020)
Microsoft Dynamics 365 Review

Use Cases and Deployment Scope

Dynamics 365 is currently used as a company-wide CRM for the management of our sales metrics, customer contact, and database. It is widely used by upper management to track the "health" of their pipelines and sales goals. Lower-level employees use it daily to keep track of customers and data entry. It has been a great tool for running various queries to view performance. Very easy to use.

Pros and Cons

  • Query searches.
  • Great user experience and design.
  • Displaying data in various charts.
Edit
  • Global search function tends to freeze a lot.
  • Linking emails to certain leads/opps could be improved in both Outlook and Dynamics.

Likelihood to Recommend

Well suited for companies with products to sell products instead of services. Well suited for users who are familiar with Excel.

Not well suited for companies who need high levels of customization to their CRM and data.
Read this authenticated review

...more
Administrator in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 11 December 2019)
"Microsoft Products are the Best! I have been using various of there software Office365,Skype,ect..."

What do you like best?

Dynamics 365 for Sales has a built-in digital intelligence and automated business processes to increase revenue while controlling acquisition costs. It allows you to win new and repeat business using a personalized sales process, allowing your sales team to quickly and easily use it day in and day out. By measuring the past and identifying leading indicators for future sales, it helps in maximizing your sales team’s performance by reducing distractions and helping them focus on the priorities.

What do you dislike?

Setting it up: To integrate with Dynamics 365 Sales, you must set up a connection between Business Central and Dynamics 365 Sales.

What problems are you solving with the product? What benefits have you realized?

Any business application and its platform decision is often based on benefits, return on investment, and the commitment of product principal with an assured road map. We would like to share the top three among several benefits of leveraging Dynamics 365 as your business solution platform:

Productivity like never before with purpose-built applications

A powerful and highly adaptable platform to enable business transformation effectively

Integrated applications to eliminate data silos

Insightful intelligence to drive informed decision making

...more
Jose CSource : g2crowd.com
(Reviewed on 09 December 2019)
"Great Products"

What do you like best?

Its the best way to create word documents

What do you dislike?

Its becomes easier to intergrate other programs once you know it.

What problems are you solving with the product? What benefits have you realized?

I have been able to design and create flyers and informational designs.

...more
Nicolas ASource : g2crowd.com
(Reviewed on 30 November 2019)
"Microsoft Best Software"

What do you like best?

an excellent tool since it is within microsoft products I can manage licenses from the same vendor, operating system, office automation and sales software

What do you dislike?

The cost of the tool is high for use in SMEs, but not for the execution in corporate environments of more than 100 employees

What problems are you solving with the product? What benefits have you realized?

organize the sales workflow

...more
User in Medical DevicesSource : g2crowd.com
(Reviewed on 15 November 2019)
"Easy to use"

What do you like best?

Best in the world. Every product are connected within one platform.

What do you dislike?

Nothing to dislike. Everything is good..

Recommendations to others considering the product:

Should use everyone

What problems are you solving with the product? What benefits have you realized?

No problem in business.

...more
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 15 November 2019)
"It has been a very pleasant experience working with Microsoft dynamics 365 for sales"

What do you like best?

I live how simple and easy it is to use. It has a lot features that has helped set the goal for pipelines

What do you dislike?

There is not much I dislike about this product , it had worked great

What problems are you solving with the product? What benefits have you realized?

We are using it as a business management tools where we are using it as a CRM system.

...more
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 13 November 2019)
"Straightforward and user friendly!"

What do you like best?

As a user, what I like the best about MS CRM is how straightforward it is. Even if you are a non-technical person, you can easily understand and navigate the system.

What do you dislike?

What I dislike about it is there are instances that I can't log in to my account when I am using google chrome as my browser, but it is working fine when you access through internet explorer.

Recommendations to others considering the product:

Cheap compared to other CRM, will save you from training because the system is very straightforward, customizable.

What problems are you solving with the product? What benefits have you realized?

It makes my life easier, info are easy to find and no need for intensive training because the platform is very straightforward.

...more
User in Computer SoftwareSource : g2crowd.com
(Reviewed on 12 November 2019)
"Easy to use"

What do you like best?

I like using the advanced find feature to create any kind of reports to set up either at the individual or organization levels.

What do you dislike?

The built in report charts are very limited.

Recommendations to others considering the product:

It’s a great tool. I rarely experienced downtime due to maintenance or anything else

What problems are you solving with the product? What benefits have you realized?

In terms of tracking account history, lead qualifying and opportunities generated are all there to track and report on.

...more
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 10 November 2019)
"Really powerful tools for large businesses"

What do you like best?

It's a powerful tools for large businesses, specially for the organization who want to implement their own processes and change the pre defined process for sales, marketing, services , etc. For this purpose Microsoft provides powerful customization tool for Dynamics CRM that can handles this type of customization.

What do you dislike?

Microsoft CRM is less known and also it's only good for larger company and maybe it's expensive for small and medium size company.

What problems are you solving with the product? What benefits have you realized?

Slaes and marketing, also we implement after sales service with customization tools in this software.

...more
Mahmoud RSource : g2crowd.com
(Reviewed on 09 November 2019)
"Amazing app for connecting "

What do you like best?

What I really like about this app is it’s fast and efficient and connects all my company’s departments all together to see and get work done easily and with the mobile app too is the best to use for fast way to get work done

What do you dislike?

What I don’t like about this app is ummm there’s much really it depends on how the developer team designed it specially for the company but mine is good, it’s just slow and takes a lot from my data lol

Recommendations to others considering the product:

If you want the work to get done much more faster and save some time then use this app and buy it really worth it

What problems are you solving with the product? What benefits have you realized?

It saved me a lot of time as just updating my feedback and other departments see that, I get orders easily now and faster that before

...more
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