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About PagerDuty

PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.

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Screenshots & Videos

Cut down on noise
Manage customer communication
Select Event Rules
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%
  • Reviews
    100%
  • Momentum
    75%
  • Popularity
    99%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

PagerDuty Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    86%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
PagerDuty Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

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Pricing screenshot

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PagerDuty Pricing.

PagerDuty Alternatives

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PagerDuty Reviews

User Rating

4.5/5 (Based on 2,075 Ratings)

Rating Distribution

  • Excellent

    56.7%
  • Very Good

    38.8%
  • Average

    4.2%
  • Poor

    0.1%
  • Terrible

    0.1%

User Sentiments

Reliable Alerting System, Extensive Integrations, Ease of Use, Effective Incident Management

High Pricing, Confusing User Interface, Limited Customization, Mobile App Issues

Do You Use PagerDuty?

Write a Review

Review Summary

PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

Pros

  • Robust incident response platform with realtime alerting, escalation policies, and incident tracking.
  • Easy integration with a wide range of tools and services, including monitoring and ticketing systems.

Cons

  • Steep learning curve for new users due to the complexity of the platform.
  • Limited customization options for some features.

PagerDuty Reviews

AI-Generated from the text of User Reviews

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PagerDuty FAQs

What is PagerDuty used for?

PagerDuty is Incident Management Software. PagerDuty offers the following functionalities:

  • Auto-Assign (Incidents)
  • Real-time Dashboard
  • Incident Prioritization
  • Enriched Notifications
  • Incident Reporting
  • Ticket Management

Learn more about PagerDuty features.

What are the top alternatives for PagerDuty?

Does PagerDuty provide API?

Yes, PagerDuty provides API.

PagerDuty Contact

Vendor Details

San Francisco, California

Contact Details

1-650-989-2965

https://www.pagerduty.com/

Social Media Handles

Grid Report for PagerDuty

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Customers

Global Staffing Company
OVO Energy Powers Digital Transformation
Vodafone
PagerDuty

PagerDuty Integrations

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