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PagerDuty

Real-Time Operations To Ensure More Productivity

(785 Ratings) Write Review

What is PagerDuty and how does it work? PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.

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PagerDuty Features Show All Features

Incident Management Features

Auto-Assign (Incidents)Escalates the incidents to relevant teams based on past events or response time
Real-time DashboardProvides easy visualization of the latest data
Incident PrioritizationSets priority levels by considering the severity and impact of incidents
Enriched NotificationsStakeholders receive rich and relevant notifications gathered from multiple channels.
Incident ReportingAn incident report is used for recording and documenting incidents, such as: hacking, accidents, injuries of any kind or any other unforeseen event.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Safety ManagementPrecautionary measure to ensure the risks are estimated and mitigated
Root-cause DiagnosisConducts a Root-cause analysis to counter the gaps
Disaster RecoveryHelps to resume the IT infrastructure quickly after a disruption
CAPACorrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
Audit TrailAn audit trail is defined as a step-by-step sequential record which provides evidence of the documented history of financial transactions to its source. An auditor can trace the financial data of a particular transaction right from the general ledger to its source document with the help of the audit trail.
Task ManagementTask management is the method of tracking the progress of your project's activities from start to finish. This entails constantly making choices for your tasks in order to accommodate adjustments that might arise in real-time, with the end goal of completing your tasks successfully.

PagerDuty Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, California / 1-650-989-2965
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.pagerduty.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Incident Management Software

PagerDuty Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

MONTHLY YEARLY

Starter

$10 /User/Month

$10 per user per month up to 6 users

$15 per user per month after that

Features

Unlimited domestic phone / SMS notifications
Unlimited API calls
No maintenance windows ever

Team

$29 /User/Month Billed Yearly

Features

Includes Starter Plan features, plus
Unlimited global phone / SMS notifications
350+ out of the box integrations
Response orchestration
Status dashboard

Business

$39 /User/Month Billed Yearly

Features

Includes Team Plan features, plus
SSO and advanced permissions
Advanced ITSM Integrations
Unlimited data access
Telephone support

Digital Operations

Custom

Features

Includes Business Plan features, plus
Suite of add-on products
Fully automated technical and business incident response
Machine learning-based event management
Advanced analytics with recommendations
Visibility console

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Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PagerDuty pricing.

PagerDuty Alternatives PagerDuty Alternatives

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(360 RATINGS) xMatters xMatters is a service reliability platform that enables DevOps, SREs and operations teams to... read more Visit Website PagerDuty vs xMatters

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(85 RATINGS) VictorOps VictorOps is an incident management solution that is designed and built purposely for DevOps teams,... read more Visit Website PagerDuty vs VictorOps

(100 RATINGS) Squadcast Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts,... read more Visit Website PagerDuty vs Squadcast

(93 RATINGS) AlertOps AlertOps is a real-time, smart, automated incident management solution that integrates everything... read more Visit Website PagerDuty vs AlertOps

(138 RATINGS) OnPage OnPage is a secure smartphone app for incident alert management that allows response teams to... read more Visit Website PagerDuty vs OnPage

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(45 RATINGS) Moogsoft Moogsoft is an AIOps and observability platform for ITOps and DevOps, providing intelligent... read more Visit Website PagerDuty vs Moogsoft

PagerDuty Reviews

OVERALL RATING 4.5 Based on 785 Rating(s)

Rating Distribution

Excellent 70.3 %
Very Good 26.4 %
Average 3 %
Poor 0.3 %
Terrible 0.2 %

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PagerDuty FAQs

Q. What is PagerDuty used for?

PagerDuty is Incident Management Software. PagerDuty offers the following functionalities:

Auto-Assign (Incidents)
Real-time Dashboard
Incident Prioritization
Enriched Notifications
Incident Reporting
Ticket Management

Learn more about PagerDuty features.

Q. What are the top alternatives for PagerDuty?

Here`s a list of the best alternatives for PagerDuty:

Q. Does PagerDuty provide API?

Yes, PagerDuty provides API.

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