Home/VoIP Providers/Dialpad Talk
Updated on: October 24, 2021

What is Dialpad Talk ?

Dialpad Talk

A business phone system that works the way it should
(627 Ratings) Write Review

Dialpad Talk is a business phone system that provides unmatched mobility, flexibility, and security to more of the world’s most innovative businesses. Dialpad Talk includes native Voice Intelligence features like real-time transcription and post-call summaries with highlighted action items. Dialpad directly integrates with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.

FOLLOWERS

Dialpad Talk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category VoIP Providers

Dialpad Talk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Standard
$15 /User/Month

Features

  • Unlimited calling in the US & CAN
  • Unlimited SMS & MMS
  • Call controls (Transfer, Hold, Mute)
  • Custom Voicemail Greeting
  • Productivity suite integrations (G Suite & Office 365)
Pro
$25 /User/Month

Features

  • Includes features of Standard Plan, plus
  • Local number support in 50+ countries
  • Salesforce Integration
  • 24/7 Phone Support
  • Custom Off Hours Routing
  • Fax (add-on)
  • Voicemail Transcription
Enterprise
Custom

Features

  • Includes features of Pro plan, plus
  • API & Webhooks
  • Okta Integration
  • 24/7 Phone Support
  • Service Level Agreements (SLA)
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Disclaimer: The pricing details were last updated on 27/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Dialpad Talk pricing.

Dialpad Talk FAQs

No, Dialpad Talk does not provide API.

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Dialpad Talk Reviews

OVERALL RATING
4.4
Based on 627 Rating(s)
Rating Distribution
  • 65.7 %
  • 24.2 %
  • 5.4 %
  • 1.6 %
  • 3 %
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Industry Analyst / Tech Writer in Consumer Services
Industry Analyst / Tech Writer in Consumer ServicesSource : g2crowd.com
(Reviewed on 15 September 2020) "After all, just try and stick with dialpad"

What do you like best?

So I work with a Car shipping company and Dialpad is the software out of the many that we use , "why" you ask

So let me tell you:

1. It is very easy to use( user friendly )

2. Its very flexible ( it acts as a cell phone, you can text back fo those who like that method )

3. its also very team oriented( I can see my team members activities( whether they are on a call or not before transfering calls)

4. It on the 3 major platforms : Windows , Android and Apple ) .......no one is left out

5. The quality is unseemingly perfect, you never have a thought of calls quality because it's clear always

What do you dislike?

Nothing yet and I am still looking for faults, this has been one of the best platform to.work with.both professional and personal

1 It wasn't out years ago

Recommendations to others considering the product:

1. It is very easy to use( user friendly )

2. Its very flexible ( it acts as a cell phone, you can text back fo those who like that method )

3. its also very team oriented( I can see my team members activities( whether they are on a call or not before transfering calls)

4. It on the 3 major platforms : Windows , Android and Apple ) .......no one is left out

5. The quality is unseemingly perfect, you never have a thought of calls quality because it's clear always

What problems are you solving with the product? What benefits have you realized?

1.reaching everyone

2.texting others

3.taking my work every where

4.Having my own line

5.and it is affordable

6.Very easy to use

...more
Administrator in Hospitality
Administrator in HospitalitySource : g2crowd.com
(Reviewed on 09 September 2020) "Super Easy to Use!"

What do you like best?

Ability to make/receive calls. Great for BYOD users and ability to recognize business calls.

What do you dislike?

Customer Support sometimes requires to follow back up when there has been no update.

What problems are you solving with the product? What benefits have you realized?

none

...more
User in Non-Profit Organization Management
User in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 03 September 2020) "PC connected phone functionality at it's finest!"

What do you like best?

There are a few things that I really like about Dialpad. Salesforce integration & dedicated phone number are great! The best thing about the dedicated phone # is being able to send and receive text messages. It's really a game-changer for recruiting potential candidates for our program. Being able to shoot a quick message like "Are you available to chat right now?" or "I just sent the information over." allows for me to send quick follow up without having to create an email that might get lost in someone's inbox.

What do you dislike?

I wouldn't say "dislike", but I am still trying to figure out the auto-dial feature for when I am really hammering out phonecalls. Also, sometimes it seems a bit clunky when trying to add a contact from salesforce to Dialpad. However, I think this really falls into the category of me needing to carve out some time to really understand the platform better. Again, Dialpad has been a lifesaver for me!

Recommendations to others considering the product:

If you need to connect w/ contacts but don't want them calling your personal cell, or if you are looking to a great phone software that integrates to salesforce w/ ease, Dialpad is where it's at.

What problems are you solving with the product? What benefits have you realized?

Not having to receive work phone calls & texts to my personal number, w/o getting another service-connected device and the integration into salesforce. As long as I have contact matched and synced when creating a new contact and reaching out, it's smooth sailing. Also, being able to match profiles on LinkedIn and adding them as leads to follow up w/ in LinkedIn Sales Navigator is a baller feature.

...more
Joseph R
Joseph RSource : g2crowd.com
(Reviewed on 02 September 2020) "User Friendly, Intuitive, Responsive; Affordable"

What do you like best?

I like the call recording feature with transcripts for when you need to replay a conversation and reference with ease.

What do you dislike?

Some bugs could be fixed when ending a call but other than that everything else works good.

Recommendations to others considering the product:

Make sure it services your needs before signing up. There are many different products and platforms to use, and if you just want a user friendly and ready-to-go form of CRM, Dialpad is the way to go.

What problems are you solving with the product? What benefits have you realized?

No need to use multiple applications to contact clients. It’s all done on one platform.

...more
Wasseem E
Wasseem ESource : g2crowd.com
(Reviewed on 01 September 2020) "The best phone app in the market"

What do you like best?

Connectivity is great no matter where you are.

What do you dislike?

It's a well-rounded platform it suits my company's needs.

What problems are you solving with the product? What benefits have you realized?

Helps me easily keep track and connect with my clients

...more
User in Financial Services
User in Financial ServicesSource : g2crowd.com
(Reviewed on 31 August 2020) "A+ All In One Phone App"

What do you like best?

Ease of use. easy to navigate easy to store contacts, phone app works great too.

What do you dislike?

Sometimes it malfunctions and does not ring but gives you a missed call message.

Recommendations to others considering the product:

Great platform for a quick and easy to use wifi-based platform. couldn't be easier to use. a+

What problems are you solving with the product? What benefits have you realized?

communication. flexibility.

...more
Renee S
Renee SSource : g2crowd.com
(Reviewed on 31 August 2020) "I enjoy using Dialpad"

What do you like best?

I really like the fact that I can click on a phone nuber anywhere and it goes directly into making the call

What do you dislike?

at times I have wifi interferrence so it makes the call a bit noisy

What problems are you solving with the product? What benefits have you realized?

Iwhen I get additioanl noise I simply hang up and try the call again

...more
Stan I
Stan ISource : g2crowd.com
(Reviewed on 31 August 2020) "Easy to use across all platforms"

What do you like best?

Dialpad is great for texting on the desktop.

What do you dislike?

Sometimes the numbers that call the main number don't show up and it is difficult to find a callback..

Recommendations to others considering the product:

Makes it easier

What problems are you solving with the product? What benefits have you realized?

Separating business from personnel contacts

...more
Administrator in Entertainment
Administrator in EntertainmentSource : g2crowd.com
(Reviewed on 31 August 2020) "Easy to use, ton of useful features, fair price"

What do you like best?

That you can use it anywhere seamlessly: desk phone, app, web. And that it integrates with other services like our CRM system.

What do you dislike?

Takes a little bit of work to set up, nut you only have to do that once and support was very responsive.

What problems are you solving with the product? What benefits have you realized?

Some of our team is remote, and it finds everyone where they are seamlessly.

...more
Sara B
Sara BSource : g2crowd.com
(Reviewed on 31 August 2020) "works really well and I like how it transcribes the calls in real time - its like CC for your calls!"

What do you like best?

Dialbad is so easy to use and records all the data I need via transcription, time last called, texting, etc

What do you dislike?

Sometimes the calls can get choppy, and its hard to figure out how to set a voicemail up

What problems are you solving with the product? What benefits have you realized?

Sometimes the connection isnt too great, but It benefits me becuase I can still read what the person on the other end is saying while they are speaking.

...more
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com