Dialpad Talk

About Dialpad Talk

Deep Dive with Clara AI

Dialpad Talk is a flexible and scalable business phone system. However, the available features make it go beyond merely a phone system. For clients can use this particular to connect to groups, send multiple messages at once and have seamless video conferences. The platform has been designed in a manner to provide client organisations with the required flexibility for communications, offering a whole range of channels to choose from. Phone number porting is another of the features that make Dialpad Talk a convenient option for most businesses. In-built support allows porting phone numbers with absolute ease and zero hassles. Further, Dialpad Talk gets completely integrated CCaaS support for businesses having their contact centres and support teams. Simply put, it allows contact centres to make and manage calls from the same platform simultaneously while handling customer-centric calls and queries. Forwarding calls to a maximum of five contacts at a time is again a noteworthy feature found within.

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Pricing

Free Trial Available
Starts at $15.0. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

Dialpad Talk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Standard $15.00 $15.00 per user / month

Features

Unlimited calling in the US & CAN
Unlimited SMS & MMS
Call controls (Transfer, Hold, Mute)
Custom Voicemail Greeting
Productivity suite integrations (G Suite & Office 365)

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Pro $25.00 $25.00 per user / month

Features

Includes features of Standard Plan, plus
Local number support in 50+ countries
Salesforce Integration
24/7 Phone Support
Custom Off Hours Routing
Fax (add-on)
Voicemail Transcription

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Enterprise Custom

Features

Includes features of Pro plan, plus
API & Webhooks
Okta Integration
24/7 Phone Support
Service Level Agreements (SLA)

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Disclaimer: The pricing details were last updated on 27/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Dialpad Talk Reviews

User Rating

4.6/5 (Based on 335 Ratings)

Rating Distribution

Excellent
75.2%
Very Good
18.2%
Average
4.2%
Poor
0.6%
Terrible
1.8%

User Sentiments

Reliable Call Quality, Comprehensive Feature Set, Seamless Desktop Experience, Effective Call Recording

Mobile App Instability, Confusing Mobile Interface, Inconsistent Call Connectivity, Limited SMS/Messaging Functionality

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Review Summary

Dialpad Talk users commend its user-friendly interface, ease of use, and smooth integration with other business tools. It streamlines communication, enhances team collaboration, and offers reliable call quality. Additionally, its mobile app is praised for its convenience and functionality, enabling users to stay connected on the go. However, some users have reported occasional technical glitches and suggest improvements in customer support responsiveness. Overall, Dialpad Talk is a highly rated business phone system, receiving an average rating of 4.5 out of 5, and is well-received for its user-centric design, effective features, and seamless integration capabilities.

Pros

Userfriendly interface simplifies communication and collaboration.
Offers a range of features, including call recording, video conferencing, and team messaging.
Reliable service with high uptime and minimal disruptions.
Integrates seamlessly with other business tools, enhancing productivity.

Cons

Some users have reported occasional audio quality issues during calls.
The pricing structure can be complex and may not suit all businesses.
Limited customization options may restrict tailoring the platform to specific needs.
Occasional technical glitches and bugs can disrupt seamless communication.

Dialpad Talk Reviews

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