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About CustomerGauge

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the B2B customer experience. With best-in-breed Monetized Net Promoter® technology and a powerful reporting suite, you can automate survey delivery, route powerful insights, prioritize follow-up, and monetize your account base. Stakeholder sentiment can make or break a relationship. Understand your brand perception at every level of a client’s organization with the Organizational Chart view.

Screenshots & Videos

App
Root Cause Dash Mock
Single Sign On
Video Thumbnail
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

CustomerGauge Features

Dashboard

A digital insight of reports and other workings on a single screen

Customer Engagement

Enables the brand to maintain contact with their potential customers

Account Management

Helps to manage user accounts within organisations

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Survey Management

Helps in gathering information from the customers to know about their needs

Analytics

Allows integration with other analytical tools or has it inbuilt

Churn Management

Identifies valuable customers and helps in retaining them proactively

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Sentiment Analysis

Identifies and categorize audience opinions as positive and negative

Feedback Collection

Helps in collecting feedback from users to assess the support

Revenue Management

Professional management of your revenue to ensure growth of your business

CustomerGauge Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 08/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CustomerGauge Pricing.

CustomerGauge Alternatives

View All CustomerGauge Alternatives

CustomerGauge Reviews

User Rating

4.7/5 (Based on 95 Ratings)

Ratings Distribution

  • Excellent

    91.6%
  • Very Good

    6.3%
  • Average

    2.1%
  • Poor

    0%
  • Terrible

    0%

Do You Use CustomerGauge?

Write a Review

Review Summary

CustomerGauge excels in customer experience (CX) and customer satisfaction (CSAT) measurement and analysis. Its strengths lie in its ease of use, customization options for surveys, and actionable insights derived from comprehensive analytics. It enables businesses to gather customer feedback through multiple channels, track customer sentiment over time, and identify areas for improvement. While some users find the reporting features to be somewhat basic and the pricing to be on the higher side, the majority of reviewers agree that CustomerGauge is a valuable tool for boosting customer loyalty and driving business growth.

Pros

  • Intuitive interface and userfriendly dashboard for easy navigation and data analysis.
  • Realtime customer feedback collection and monitoring of customer sentiment to make informed business decisions.
  • Advanced analytics and reporting capabilities to gain actionable insights into customer satisfaction and experience.

Cons

  • The data visualization and reporting capabilities could be improved for more comprehensive and customizable reporting options.
  • Some users may find the pricing structure to be somewhat higher compared to other similar solutions in the market.

CustomerGauge User Reviews

AI-Generated from the text of User Reviews

Videos on CustomerGauge

CustomerGauge Screenshots

CustomerGauge FAQs

What is CustomerGauge used for?

CustomerGauge offers the following functionalities:

  • Dashboard
  • Customer Engagement
  • Account Management
  • 360 Degree Feedback
  • Survey Management
  • Analytics
  • Churn Management
  • Feedback Management
  • Sentiment Analysis
  • Feedback Collection
  • Revenue Management

Learn more about CustomerGauge features.

Does CustomerGauge provide API?

No, CustomerGauge does not provide API.

CustomerGauge Contact

Vendor Details

Burlington, Massachusetts

Contact Details

1-844-211-3932

https://customergauge.com/

Social Media Handles

Customers

H R Block
SingleHop
Eventbrite
Verafin
AB InBev

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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