Home/Help Desk Software/Reamaze
Updated on: October 24, 2021

What is Reamaze ?

Reamaze - Help Desk Software
View Gallery
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reamaze

Connect and help your customer in real-time
(188 Ratings) Write Review

Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly.

Reamaze Awards

Reamaze Features Show All Features

Reamaze Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Jose, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software Live Chat Software

Reamaze Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Basic
$29 /User/Month

Features

  • Unlimited Email Inboxes
  • Live Chat
  • Social Media Channels
  • Public/Internal FAQ
  • Workflow Automation (Macros)
  • Response Templates
  • Website Integration
  • Chatbots
  • Cues (Proactive Messages)
  • Basic Reporting
  • Customer Intents
Pro
$49 /User/Month

Features

  • Includes features of Basic plan, plus
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • SMS and Voice Channels
  • Custom Hosted Domain
  • Customizable Email Appearance
  • Status Page
Plus
$69 /User/Month

Features

  • Includes features of Pro plan, plus
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Staff Shifts and Vacation Days
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • Optional Classic Chat Mode
  • SAML/SSO Integration
  • FAQ Article Edit History
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 04/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Reamaze pricing.

Reamaze FAQs

Reamaze is Help Desk Software. Reamaze offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Reamaze features.

Yes, Reamaze provides API.

Ask the Community View Community

Reamaze Alternatives Reamaze Alternatives

Freshservice
(1364 RATINGS)
Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more
Visit Website
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Helpdesk S...
EngageBay Helpdesk S... EngageBay is a smart, affordable, and integrated all-in-one marketing, sales, and service software... read more
Visit Website
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(8368 RATINGS)
monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more
Try for Free
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Gorgias
(81 RATINGS)
Gorgias Gorgias is an efficient customer service management software that is specially designed for online... read more
Visit Website
Reamaze vs Gorgias
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Support
(4860 RATINGS)
Zendesk Support Zendesk Support is a customer support solution that centralizes all customer queries and... read more
Visit Website
Reamaze vs Zendesk Support
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2486 RATINGS)
LiveAgent A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center.... read more
Visit Website
Reamaze vs LiveAgent
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(901 RATINGS)
SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more
Visit Website
Reamaze vs SysAid
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(5038 RATINGS)
Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more
Visit Website
Reamaze vs Freshdesk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(4371 RATINGS)
Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more
Visit Website
Reamaze vs Zoho Desk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(105 RATINGS)
Jitbit Helpdesk Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based... read more
Visit Website
Reamaze vs Jitbit Helpdesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(441 RATINGS)
Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more
Visit Website
Reamaze vs Help Scout
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1539 RATINGS)
TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more
Visit Website
Reamaze vs TeamSupport
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TOPdesk
(352 RATINGS)
TOPdesk TOPdesk is a service management software that helps businesses to easily connect with customers and... read more
Visit Website
Reamaze vs TOPdesk

Reamaze Reviews

OVERALL RATING
4.6
Based on 188 Rating(s)
Rating Distribution
  • 76.8 %
  • 15.2 %
  • 2.9 %
  • 1.4 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Antonio R
Antonio RSource : g2crowd.com
(Reviewed on 07 October 2020) "The most complete tool to manage your support"

What do you like best?

Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers.

What do you dislike?

Integration with whatsapp pending. They have with twilio.

What problems are you solving with the product? What benefits have you realized?

Prior to reamaze we were using multiple tools to manage our customer support. Now we have all in one and we can access from anywhere

...more
Paarth V
Paarth VSource : g2crowd.com
(Reviewed on 07 October 2020) "Best AI chat and Shared Inbox app in the market with simple pricing!!!"

What do you like best?

To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting.

What do you dislike?

I wish I could change theme for admin. But that doesn't affect the way we work.

Recommendations to others considering the product:

Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support while in trial to figure some things and they helped me with lot of help with screenshots and also for me, they went extra mile. Awesome to and you would not regret. I normally don't praise a lot. ;)

What problems are you solving with the product? What benefits have you realized?

We want to decrease number of calls which can easily be answered with AI chat bot or live chat agent.

...more
Madeleine L
Madeleine LSource : g2crowd.com
(Reviewed on 06 October 2020) "Great experience"

What do you like best?

The customer service really sets ReAmaze apart. They are so quick to answer questions and solve problems that I never fret if I need to contact them. Many of the other apps we use fall short in comparison.

What do you dislike?

I wish it had more integrations for phones/text messaging without needing to do custom coding. The integrations with Instagram aren't awesome either, but I hear that this is a common problem due to IG's inflexibility.

What problems are you solving with the product? What benefits have you realized?

I love having all of our customer service emails and correspondence in one place. Emails don't get missed if a customer service rep is out sick or on vacation. Our customers also love being able to contact us quickly via chat. The templates and workflows work really well for us as well.

...more
Chad L
Chad LSource : g2crowd.com
(Reviewed on 06 October 2020) "Re:amaze has helped us connect with and resolve issues for our customers."

What do you like best?

Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce.

What do you dislike?

Nothing, Re:amaze meets and exceeds our business needs.

Recommendations to others considering the product:

Signe up for the trial, be sure to engauge support if you have questions while setting up Re:amaze.

What problems are you solving with the product? What benefits have you realized?

We are able to see repeated issues with tagging which allow us to make business decisions that improve our customer experience.

...more
Mike R
Mike RSource : g2crowd.com
(Reviewed on 06 October 2020) "Great service with great support!"

What do you like best?

Ease of use for new and experienced users

What do you dislike?

Options can be scattered across sections

Recommendations to others considering the product:

Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support.

Useful for experienced and new users alike, with Support always ready to assist with any questions you have regarding issues with connections or services, "how to" questions about modifying or creating new connections and support pages. The customization allowed grealty improves the user and management experience, allowing administrators to set the exact feel and tone of the service being presented to customers on the front end.

Their Frequently Asked Questions pages cover many useful features that allow you to take great advantage of the service and push your presentation even to the next level, including features that were not immediately obvious when beginning to use the service.

The integrations with shops, websites and other services is also great. While some do have an additional fee, they're well worth the cost to allow your customers a much improved experience, and your customer care team to answer all questions within one area.

What problems are you solving with the product? What benefits have you realized?

Re:Amaze features lots of integrations which allow us to manage Social Media and Chat in a single spot. Some of these connections will "break" with changes to social platforms, but Re:Amaze Support has been great to fix them quickly!

...more
Mark R
Mark RSource : g2crowd.com
(Reviewed on 06 October 2020) "Excellent CX platform with an awesome support team!"

What do you like best?

The platform is very easy to use. Navigating through the modules and conversations is a breeze. In the event you don't find your what you're looking for, the Re:Amaze team is highly responsive and will be there to assist at a moment's notice.

What do you dislike?

The only aspect that requires a little more work are the intents from the AI-based tools. Every now and then the intent doesn't quite match up but a few tweaks and it's all set.

What problems are you solving with the product? What benefits have you realized?

Highly engaging and transparent customer support with powerful analytics across the board. Our customers and team love using the platform and have been extremely efficient. Onboarding new members of our CX team has been effortless.

...more
Kimmy F
Kimmy FSource : g2crowd.com
(Reviewed on 06 October 2020) "Great App for our business!"

What do you like best?

Keep us organized, and we can see how many messages or comments we have to tackle for that day.

What do you dislike?

Not much, we like it all and want to get more of our employees on board using it.

What problems are you solving with the product? What benefits have you realized?

Losing or missing messages, or being able to follow up with a customer was an issue, but now it is very organized.

...more
Wade K
Wade KSource : g2crowd.com
(Reviewed on 06 October 2020) "Great option for chat, ticket, and knowledgebase"

What do you like best?

Support rocks, easily customizable for SSO, many available integrations, multi-brand features

What do you dislike?

It'd be hard to find something worth mentioning here, really don't have any issues for my use cases.

Recommendations to others considering the product:

Don't hesitate to contact support, their responses have been very helpful.

What problems are you solving with the product? What benefits have you realized?

Supporting multiple brands, logging clients in automatically with WordPress SSO, streamlining my help desk operations

...more
A. M
A. MSource : g2crowd.com
(Reviewed on 18 September 2020) "A company that deserves its name -- Reamaze amazes time & time again!"

What do you like best?

We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into account, but going out of their way in enhancing the functionalities of Reamaze to enable our use-cases.

What do you dislike?

We would love to have a direct integration for our telephone provider similar to the ones that already exist. But given all the positives about Reamaze, that's a small price to pay.

Recommendations to others considering the product:

If you are looking for a well-executed customer service solution run by a fantastic team -- Reamaze is the perfect choice!

What problems are you solving with the product? What benefits have you realized?

All our service activities (chat, email, FB, Twitter) is managed via Reamaze. It's easy to keep an overview and work productively across those channels.

...more
Enrique L
Enrique LSource : g2crowd.com
(Reviewed on 06 September 2020) "I love Reamaze ! The best customer service platform for an ecommerce"

What do you like best?

Best platform for customer service of an ecommerce.

Very good support and resolution !

Integrations with comments from facebook, instagram, messenger, email, etc.

Multiple stores in one account !!

What do you dislike?

Nothing.

Tip: a spanish version and support would increase your market

Recommendations to others considering the product:

Most appropriate platform for support in ecommerce

If you need multiple stores in one account, it is the best and cheapest option

What problems are you solving with the product? What benefits have you realized?

Unify all channels of communication with customers.

Workflows for automatic actions

...more
Read All Reviews

Videos on Reamaze

Reamaze Full Intro
Reamaze Full Intro
Reamaze Helpdesk for Sites and Apps.

Reamaze Screenshots

Contact Management
Edit order note
Inbox
Contact Management
Contact Management
Edit order note
Inbox

Reamaze Integration

95%
WordPress
(23698 RATINGS) Website Builder Software
ClickSend
(1983 RATINGS) SMS Marketing Software
Slack
(50599 RATINGS) Business Instant Messaging Software
95%
BigCommerce
(1419 RATINGS) Ecommerce Software
96%
MailChimp
(27427 RATINGS) Email Marketing Software
98%
GitHub
(5506 RATINGS) Application Development Software
98%
WooCommerce
(1141 RATINGS) Ecommerce Software
98%
Google Analytics
(7955 RATINGS) Web Analytics Software
97%
Shopify
(7540 RATINGS) Ecommerce Software
Zapier
(2825 RATINGS) iPaaS Software
97%
Pipedrive
(4875 RATINGS) CRM Software
98%
Jira
(15946 RATINGS) Product Management Software
PieSync
(566 RATINGS) iPaaS Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com