Yotpo

About Yotpo

Yotpo is a comprehensive review and rating platform for businesses to get on-time feedback from their customers. The solution uses data-driven tools, enabling businesses to generate customers feedback and gain detailed insights into their shopping experiences. Yotpo turns customers’ content into sales by collecting reviews, ratings and Q&A with its AI-powered tools. It offers customisable displays which makes it easy for brands to personalise the platform as per their own choice. The software even allows businesses to moderate, measure and optimise their content in one place. It provides a completely integrated experience by offering ultimate control over how businesses collect, display and market with user-generated content (UGC). It also measures how UGC impacts business performance with an easy to use analytics dashboard. Yotpo’s scalable infrastructure facilitates businesses of every size and design to collect reviews and grow. To keep companies’ data secure, it is in compliance with GDPR and is approved by SOC2 and Privacy Shield.

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Pricing

Free Trial Not Available
Yotpo Offers Free-forever and Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

85%
Momentum

65%
Popularity

90%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Yotpo Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Yotpo Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Features

Includes 50 Monthly Orders
Review Request Emails
On-Site Widgets
Basic Customization
Content Management & Moderation

Premium Custom

Flexible plans for small to enterprise businesses. Talk to us and choose the best solution for you.

Features

Custom Monthly Orders
Multi-Channel Content Generation
On-Site Widgets & Galleries
Google & Facebook Integration
Advanced Content Management
Widgets & Emails Customization
Multiple Domains Support
Dedicated Success Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Yotpo Pricing.

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Yotpo Reviews

User Rating

4.2/5 (Based on 691 Ratings)

Ratings Distribution

Excellent
55.9%
Very Good
24.9%
Average
9.7%
Poor
2.6%
Terrible
6.9%

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Review Summary

Yotpo is generally well-received by users, with an average rating of 4.3 out of 5 across various review platforms. Reviewers highlight its detailed customer profiles, which include their entire customer journey data, as a major strength. The platform's user-friendly interface and ease of use are also frequently praised. However, there have been some complaints regarding its pricing and the complexity of setting up certain features. Additionally, a few users have experienced occasional technical issues and slow loading times.

Pros

Intuitive user interface and ease of setup, making it accessible to businesses of all sizes.
Robust features including review collection, moderation, and analysis, enabling businesses to gather and manage customer feedback effectively.

Cons

Limited customization options for review forms and widgets, restricting the ability to tailor them to specific business needs.
Occasional technical glitches and bugs reported by users, potentially affecting the reliability and efficiency of the platform.

Yotpo User Reviews

AI-Generated from the text of User Reviews