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About Provide Support

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface.

Screenshots & Videos

Boost Sales and Website Credibility screenshot
Chat Window Localization screenshot
Customizable Chat Window screenshot
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    95%
  • Reviews
    82%
  • Momentum
    74%
  • Popularity
    88%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

Provide Support Awards

Provide Support Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Provide Support Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Provide Support Pricing.

Provide Support Alternatives

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Provide Support Reviews

User Rating

4.6/5 (Based on 85 Ratings)

Ratings Distribution

  • Excellent

    65.9%
  • Very Good

    30.6%
  • Average

    2.4%
  • Poor

    0%
  • Terrible

    1.2%

Do You Use Provide Support?

Write a Review

Provide Support User Reviews

Videos on Provide Support

Provide Support Screenshots

Provide Support FAQs

What is Provide Support used for?

Provide Support is Live Chat Software. Provide Support offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Provide Support features.

What are the top alternatives for Provide Support?

Does Provide Support provide API?

No, Provide Support does not provide API.

Provide Support Contact

Vendor Details

New York, New York Founded : 2003

Contact Details

+1 888-777-9930

https://www.providesupport.com/

Social Media Handles

Grid Report for Provide Support

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Customers

Quality Logo
Articulate
Massachusetts 4 Sale By Owner
Merchant-Accounts.ca
Trainer1
Physician’s Plan Weight Loss and Wellness
Tisch Scientificf
Holiday Isle Properties, Inc.
Autecno
DLL Informática Ltda.
Eakes Office Solutions
CCCS of Buffalo
NIIT
The Accel Group
Modern Office Furniture
PlanHub
GROM Audio
Resellers Panel
Perfect Shutters, Inc.
The CHI Company

Provide Support Integrations

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