I wanted to love it.
Pros: The single login with the ZOHO suite was a nice feature. I tried ZOHO primarily because I wanted one suite for the majority of my business app needs.
Cons: My major complaint falls into two categories:
1. Integrations between ZOHO's own products are not as good as could be. And I have seen better integration with other PM software and third-party apps.
2. ZOHO suite, in general, does a lot of things, but most things not well.
I signed up for ZOHO Projects primarily because I wanted to integrate it with other apps in the ZOHO suite. However, I found these integrations were not seamless and nowhere near as functional as they could be. For example; I use both Projects and Invoices for clients, can send them invites from both applications for a client portal. However, both portals require a seperate login for the client. This frustrates clients, as they know both apps are ZOHO, yet they need separate credentials.
On my end, all of ZOHO's billing was not integrated. Which means there was a separate invoice and viewing page for billing for each ZOHO APP. I would expect billing to function more like G Suite, with all ZOHO apps billed together.
As a stand-alone PM APP I found it not to be user friendly. You can't choose which fields or features you want. We tend to use more of a Kanban methodology and would prefer if task start and end dates were not mandatory. While I like the idea of the Sprint version of this APP, I wanted some of the client management features of full Projects.
Overall: I wanted to love ZOHO Projects and all of ZOHO suits. And I still believe the concept is a fantastic one. Most of the major apps any small business will need one place. But it felt like ZOHO haphazardly patched together apps from several different creators.
I will be happy to try ZOHO again, once integration becomes more seamless. I look forward to newer versions!