Home/Webinar Software/Zoom
Updated on: April 18, 2019
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Zoom

Cloud-based VOIP, video conferencing, collaboration solution
★★★★★
★★★★★
(3,208 Ratings) Write Review

Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video functionality, dual streams for dual screens, the ability to join as a view-only attendee, as well as by Zoom Rooms and telephone dial-in. It also has accessibility features, which allow employees who have disabilities to schedule, attend, and participate in Zoom meetings and webinars. The group collaboration features allow for simultaneous screen sharing, group messaging, whiteboarding, annotation and co-annotation, iOS mirroring on iPhone or iPad, and the ability to share documents, photos, and videos. Zoom includes unlimited VOIP with toll free options in more than 60 countries available. You can also integrate any third-party teleconferencing service. Zoom lets you create a personal meeting ID and URL name to share with participants when you schedule your meetings. The security features enable you to give role-based control and include SSL encryption plus HTTPS access.

Zoom Features Show All Features

Zoom Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Jose, CA - 95113 / +1 (888) 799-9666
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Webinar Software

Zoom Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoom cost ?
The pricing for Zoom starts at $12.49 per month. Zoom has 9 different plans such as - Pro at $12.49 per month, Video Webinar (Add-ons) at $33.33 per month, Additional Cloud Recording Storage (Add-ons) at $40.0 per month, Zoom Rooms (Add-ons) at $41.58 per month and H.323 Room Connector (Add-ons) at $41.58 per month. Large Meeting (Add-ons) at $50.0 per month, Audio Plan (Add-ons) at $100.0 per month, Education, Telehealth, Developers at $150.0 per month and Business at $166.58 per month. Zoom offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Basic
Free

Personal Meeting

Features

  • Host up to 100 participants
  • Unlimited 1 to 1 meetings
  • 40 mins limit on group meetings
  • Unlimited number of meetings
  • Online support
  • Video Conferencing Features : HD video, HD voice, Active speaker view, Full screen and gallery view, Simultaneous Screen Share, Join by telephone call-in, Virtual Background
  • Web Conferencing Features : Desktop and application sharing, Personal room or meeting ID, Instant or scheduled meetings, Chrome and Outlook plug-ins, Scheduling w/ Chrome Extensions, MP4 or M4A local recording, Private and group chat, Host controls, Raise hand
  • Group Collaboration Features : Breakout Rooms, Mac, Windows, Linux, iOS and Android, Group messaging and presence, Screen share any iPad/iPhone app, Co-annotation on shared screen, Keyboard/mouse control, Whiteboarding, Multi-share
  • Security : Secure Socket Layer (SSL) encryption, AES 256 bits encryption
Pro
$12.49

$12.49 per Month per Host billed Annually

$14.99 per Month per Host billed Monthly

Great for Small Teams

Features

  • Includes features of Basic plan, plus
  • Includes 100 participants
  • Unlimited meeting duration for all meeting sizes
  • User management
  • Admin feature controls
  • Reporting
  • Custom Personal Meeting ID
  • Assign scheduler
  • 1GB of MP4 or M4A cloud recording
  • REST API
  • Skype for Business (Lync) interoperability

Add-ons

  • Extra Cloud Recording Storage (starting at $40 per month)
  • H.323/SIP Room Connector (starting at $49 per month)
  • Join by Zoom Rooms (starting at $49 per month)
  • Join by Toll-free dialing or Call Me (starting at $100 per month)
  • Add Video Webinars (starting at $40 per month)

Note : For more than 100 Participants, Contact the vendor to get the detailed information.

Business
$166.58

$166.58 per Month per Host billed Annually

$199.90 per Month per Host billed Monthly

Small and Medium Businesses

Features

  • Minimum of 10 hosts
  • Includes features of Pro plan, plus
  • Dedicated phone support
  • Admin dashboard
  • Vanity URL
  • Option for on-premise deployment
  • Managed domains
  • Single sign-on
  • Company branding
  • Custom emails
  • LTI integration
  • Cloud Recording Transcripts

Add-ons

  • Join by Toll-free dialing or Call Me (starting at $5 per User per Month)
Enterprise
Custom

Large Enterprise-Ready

Features

  • Minimum of 100 hosts
  • Includes features of Business plan, plus
  • Includes 200 participants
  • Unlimited Cloud Storage
  • Dedicated Customer Success Manager
  • Executive Business Reviews
  • Bundle discounts on Webinars and Zoom Rooms

Contact the vendor to get the latest pricing detail.

Zoom Rooms (Add-ons)
$41.58

$41.58 per Month per Room billed Annually

$49 per Month per Room billed Monthly

Features

  • Software-Defined Video Conferencing system for any sized Conference Room
  • High quality video, audio and web conferencing for Mac, PC or Touchscreen
  • Screen sharing with Wi-Fi, Airplay or wired HDMI connection
  • Integrates with Google or Microsoft Exchange calendar
H.323 Room Connector (Add-ons)
$41.58

$41.58 per Month per Port billed Annually

$49 per Month per Port billed Monthly

Features

  • Connect your H.323/SIP systems with desktop, tablet, mobile devices, Zoom Rooms and other H.323/SIP endpoints
  • Works with many legacy endpoints including Polycom, Cisco, Lifesize and others
  • Cloud-based or on-premise (VM) room connector
Video Webinar (Add-ons)
$33.33

$33.33 per Month per Host billed Annually

$40 per Month per Host billed Monthly

Features

  • Up to 100 interactive video participants and up to 10000 view-only attendees
  • Host controls such as mute/unmute panelists, recording and more
  • Q/A with live or text answers, polling, registration and reporting
  • Live streaming to unlimited audiences on Facebook Live and YouTube
Audio Plan (Add-ons)
$100

Features

  • All standard plans come with local toll numbers, but Audio Plan allows you to add Call Out, global Toll-free and local dial-in for premium countries
  • No charge to your participants to call in from any device
  • Easily select one or multiple countries for Toll-free call-in

Based upon the Telephone Coverage and Rates, the pricing plan varies. Contact the vendor to get the latest pricing detail.

Additional Cloud Recording Storage (Add-ons)
$40
  • $40 per Month : 100 GB included ($0.4 per GB per month), $1.5 per GB for any usage in excess
  • $100 per Month : 500 GB included ($0.2 per GB per month), $0.5 per GB for any usage in excess
  • $500 per Month : 3 TB included ($0.16 per GB per month), $0.1 per GB for any usage in excess

Features

  • Store, stream and download your video recordings from the Zoom Cloud
  • MP4 or M4A file formats available
  • Storage options include up to 3TB per Month
Large Meeting (Add-ons)
$50

$50 per Month per Host ($600) billed Annually

$50 per Month billed Monthly

Features

  • 500 Participants
  • 1 Host
Education, Telehealth, Developers
$150

1. Education Plan : Starting at $150 per Month for 20 hosts package

Features

  • Session recording and transcription
  • Integrates seamlessly with LMS
  • Accessibility for all learners
  • HD Video and Audio
  • Security and compliance
  • Enhanced collaboration features

2. Healthcare Plan : Custom

Features

  • Includes features of Educational plan, plus
  • Recorded session review
  • Integrates seamlessly with Epic
  • Medical device integrations

3. Developers : API commitment levels start at $100 per Month and offer per minute rates per attendee.

Features

  • Instant meetings
  • User provisioning
  • Flexibility
  • Tablet and mobile access
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 05/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoom Reviews

OVERALL RATING
4.6
Based on 3,208 Rating(s)
Rating Distribution
  • 2940
  • 208
  • 45
  • 12
  • 3
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Quality Master

Pros: Zoom allows me to communicate with my team mates easily, annotate over their screen,screen sharing and voice quality are excellent, recording sessions, overall zoom delivers an excellent experience for people who works remotely, works for mobile too and that feature is awesome to call and communicate from anywhere or any device

Cons: Chat mechanism is not quite good (poor UI), on Linux zoom sometimes lower its volume channel automatically randomly tried that on Ubuntu and Arch Linux, i think that happens on Linux only

Overall: Zoom helped me to work remotely without facing any problems regarding to share screen or voice chat (that i faced when i used to use Hangouts, Skype), all the team can regroup together and talk like if we were in a real conference room.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
perfect video

Pros: The video is very clear and sharing with others is very easy. I especially love sharing the screen with others.

Cons: It would be easier if there was a direct link to share with the participants instead of a meeting link

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Zoom - Everything you need in a Video Conferencing Tool & More"

What do you like best?

Zoom does it all. Allows me to meet with clients virtually. We can talk face to face, screen-share, and I can even offer remote assistance if they allow me access to their screen. Zoom can be used on all operating systems (Mac & Windows), different devices (computers, tablets, smart phones, and even landlines). And it doesn't matter what browser you use... Chrome, Firefox, or Safari. Best of all, you can record your video conferences. What a time saver.

What do you dislike?

Sometimes first-time users get a little nervous about the initial download and one-time install. So it would be more helpful if my meeting attendees could just access straight from their browser.

Recommendations to others considering the product

Take advantage of Zoom's free trial.

What business problems are you solving with the product? What benefits have you realized?

Allows me to meet with my work team on a daily basis. Can meet with clients from all over the world.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"A great experience with this easy to use Conference Tool"

What do you like best?

Easy to install, easy to use and very easy to share with others. The free version is almost all we need at the daily job conference activities. Both versions desktop or web have good quality of video and sound e great options to manage the conferece.

What do you dislike?

I had some webcam hardware incompatibility issues, i really do not know yet if it was a driver issue but i had faced the same problem at two differents machines. But it was already solved.

Recommendations to others considering the product

Business Conference with Zoom is considering increase your team's productivity.

What business problems are you solving with the product? What benefits have you realized?

we use for business and for making brainstorm with teams of different locations.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"outstanding - conference quality (Audio-Video)"

What do you like best?

It was easy to access and the voice was clear never got hanged any single time.

What do you dislike?

Nothing to mentioned really, maybe if they increase more features as enhancements by so far nothing i don't like

Recommendations to others considering the product

Give it a try why not

What business problems are you solving with the product? What benefits have you realized?

Conference calls, meetings, webinars, presentations, etc.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Works well for meetings"

What do you like best?

It works well for meetings, no issue with multiple people video-conferencing in from around the world to be on the same page at the same time

What do you dislike?

Sometimes the screen-sharing can be affected by one party talking, which swtiches the screen to that user. this can be tricky, especially when the person that the screen switches to is only making a noise and isn't speaking

What business problems are you solving with the product? What benefits have you realized?

we use it for multiple types of meetings, both between small groups and company-wide. it works well for all parties

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Zoom for meetings "

What do you like best?

It allowed us to have large meetings across many platforms and allows video conferencing

What do you dislike?

It was a bit limiting to use and a little old looking the log in process can take awhile.

Recommendations to others considering the product

Update user login

What business problems are you solving with the product? What benefits have you realized?

Cross company communication and outside web conferences with large user groups

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"When in doubt--ZOOM"

What do you like best?

The newest iteration of Zoom has improved in both features and ease of use. At times, I prefer to use Zoom to calling for both internal and external situations.

What do you dislike?

Not so much a dislike as a "gee, if only...". Would like to have some sort of Zoom-based camera controls. I work virtually, Zoom is set for a more uniform office lighting situation

Recommendations to others considering the product

Of course, do whatever due diligence is your protocol. Then, and this is important...find live users of your competing products...not from the vendor lists, from Linkedin or other network contacts. Unbiased folks who are real-life users who work with the systems day-in, day-out. Those are the really important data points.

What business problems are you solving with the product? What benefits have you realized?

One issue that has recently occurred is how a candidate for a certain job family presents in a teleconference environment. Have started using Zoom for phone screens

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
" Smart solution to make a conference from the cloud."

What do you like best?

As a coach my day to day conferences are what allows you to connect with people, having this service has allowed me to effectively organize them remotely with image and sound quality.

What do you dislike?

The number of participants is quite limited per meeting in its free version, however it is worth investing in this service mainly for its quality.

Recommendations to others considering the product

Although it is not as popular as others in your competition, it is a guarantee that you can continue to use this platform.

What business problems are you solving with the product? What benefits have you realized?

Connect with clients and collaborators from anywhere in the world. The function to synchronize meetings with my Google calendar is great

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Great product that brings collaboration to the forefront."

What do you like best?

We switched from GoToMeeting a year ago and couldn't be happier. Honestly, it is a great product that seems to be less fluky than others we have used. The video conferencing is really solid and stable, with minimal lag.

What do you dislike?

There isn't much to dislike. We have been very happy with it overall. The admin console is a little confusing, butnot crazy.

Recommendations to others considering the product

Go for it - we don't use their webinar functionality but definitely like it for remote meetings.

What business problems are you solving with the product? What benefits have you realized?

We use it for client demos but we also use it to bring in our remote employees for company meetings.

...more
Read All Reviews

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