Home/Video Conferencing Software/Zoom
Updated on: June 23, 2021
What is Zoom ?
Zoom - Video Conferencing Software
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoom

Cloud-based VOIP, video conferencing, collaboration solution
(42,504 Ratings) Write Review

Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video functionality, dual streams for dual screens, the ability to join as a view-only attendee, as well as by Zoom Rooms and telephone dial-in. It also has accessibility features, which allow employees who have disabilities to schedule, attend, and participate in Zoom meetings and webinars. The group collaboration features allow for simultaneous screen sharing, group messaging, whiteboarding, annotation and co-annotation, iOS mirroring on iPhone or iPad, and the ability to share documents, photos, and videos. Zoom includes unlimited VOIP with toll free options in more than 60 countries available. You can also integrate any third-party teleconferencing service. Zoom lets you create a personal meeting ID and URL name to share with participants when you schedule your meetings. The security features enable you to give role-based control and include SSL encryption plus HTTPS access.

Zoom Awards

Most Worthy
Highly Rated
Fastest Growing
Most Popular

Zoom Features Show All Features

Zoom Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Jose, California / +1 888-799-9666
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Video Conferencing Software

Zoom Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Basic
Free

Personal Meeting

Features

  • Host up to 100 participants
  • Unlimited 1 to 1 meeting
  • 40 mins limit on group meetings
  • Unlimited number of meetings
  • Ticket support
  • Video Conferencing Features: HD video, HD voice, Active speaker view, Fullscreen and gallery view, Simultaneous Screen Share, Join by telephone call-in, Virtual Background, Waiting Room
  • Web Conferencing Features: Desktop and application sharing, Personal room or meeting ID, Instant or scheduled meetings, Chrome and Outlook plug-ins, Scheduling w/ Chrome Extensions, MP4 or M4A local recording, Private and group chat, Host controls, Raise hand
  • Group Collaboration Features: Breakout Rooms, Mac, Windows, Linux, iOS and Android, Group messaging and presence, Screen share any iPad/iPhone app, Co-annotation on the shared screen, Keyboard/mouse control, Whiteboarding, Multi-share
  • Security: Secure Socket Layer (SSL) encryption, AES 256 bits encryption
Pro
$12.49 /User/Month
Billed Yearly

Features

  • Includes features of the Basic plan, plus
  • Includes 100 participants (more than 100 participants: custom)
  • Meeting duration limit is 24 hrs
  • User management
  • Admin feature controls
  • Reporting
  • Custom Personal Meeting ID
  • Assign scheduler
  • 1GB of MP4 or M4A cloud recording
  • REST API
  • Skype for Business (Lync) interoperability
  • Optional Add-on Plans
    • Extra Cloud Recording Storage (starting at $40/mo)
    • H.323/SIP Room Connector (starting at $49/mo)
    • Join by Zoom Rooms (starting at $49/mo)
    • Join by Toll-free dialing or Call Me (starting at $100/mo)
    • Add Video Webinars (starting at $40/mo)
Business
$166.58 /Month
Billed Yearly

Small and Medium Businesses,

Starting at 10 hosts for $199.9 per month

Features

  • Minimum of 10 hosts
  • Includes 300 participants
  • Dedicated phone support
  • Admin dashboard
  • Vanity URL
  • Option for on-premise deployment
  • Managed domains
  • Single sign-on
  • Company branding
  • Custom emails
  • LTI integration
  • Cloud Recording Transcripts
  • Optional Add-on Plans
    • Join by Toll-free dialing or Call Me (starting at $100/mo)
Enterprise
$19.99 /User/Month

Starting at 100 hosts for $1,999 per month, Large Enterprise-Ready

Features

  • Minimum of 100 hosts
  • Includes features of Business plan, plus
  • Enterprise includes 500 participants
  • Enterprise Plus includes 1,000 participants
  • Unlimited Cloud Storage"
  • Dedicated Customer Success Manager
  • Executive Business Reviews
  • Bundle discounts on Webinars and Zoom Rooms
Education, Telehealth, Developers

1. Zoom for Education: Starting at $1800 billed annually for 20 hosts package

Features

  • HD Video and Audio
  • Security and compliance
  • Session recording and transcription
  • Enhanced collaboration features
  • Integrates seamlessly with LMS
  • Accessibility for all learners

2. Zoom for Telehealth: Custom

Features

  • Includes features of Educational plan, plus
  • Virtual counseling
  • Immediate disaster response

3. Zoom for Developers: Custom

Features

  • Instant meetings
  • User provisioning
  • Flexibility
  • Tablet and mobile access
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 05/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoom pricing.

Zoom FAQs

Zoom is Video Conferencing Software. Zoom offers the following functionalities:

  • Live Chat
  • Polls (Voting)
  • Screen Sharing
  • Remote Control
  • Session Recording
  • File Sharing
  • Annotation and Markup Tools
  • HD Video Streaming
  • Virtual Whiteboard
  • Live Preview
  • Switch Presenter
  • Audio Conferencing
  • Meeting Scheduler
  • Hand Raising
  • Participant Permissions
  • Notification Blocker
  • Guest users
  • Automated Transcripts
  • Auto Framing

Learn more about Zoom features.

No, Zoom does not provide API.

Ask the Community View Community

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Zoom Reviews

OVERALL RATING
4.1
Based on 42,504 Rating(s)
Rating Distribution
  • 70.5 %
  • 23.3 %
  • 3.8 %
  • 0.8 %
  • 1.5 %
SHARE YOUR EXPERIENCE Write a Review
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Hunter MaxwellSource : trustpilot.com
(Reviewed on 29 January 2021)
My Bad, they fixed it tho

I went to upgrade during a meeting to extend my time unfortunately I mistakenly upgraded the account with the wrong email. So I still had to call my colleagues back for a second zoom meeting. However, after my meeting I reached out to chat support Robert handled issue and explained I signed up with the wrong email so my account was not associated. Robert processed my refund with no issue. Once I use zoom more I will be happy to upgrade thank you guys rock!

...more
N.M.Source : trustpilot.com
(Reviewed on 22 January 2021)
Excellent tool

Excellent tool, I use it for individual sessions as well as for courses. Everything works fine.

...more
KirstySource : trustpilot.com
(Reviewed on 19 January 2021)
Really enjoy using Zoom

Really enjoy using Zoom - very easy to use and no other video call tech I have used compares. Love the breakout rooms!

...more
Haolun ZhangSource : trustpilot.com
(Reviewed on 31 December 2020)
This is Great

This is Great! Awesome video and sound. They are also always improving! I love Zoom!

...more
Aubrey PasseySource : trustpilot.com
(Reviewed on 13 December 2020)
Guys zoom isn’t that bad I’m using it…

Guys zoom isn’t that bad I’m using it right now and it’s working just fine the reason why it probably isn’t working for most of you is because EVERYONE IS TRYING TO USE IT

...more
Kate BSource : g2crowd.com
(Reviewed on 26 November 2020)
"Excellent easy to use video conferencing platform"

What do you like best?

It is very well-known - It has become so well-known that telling people what you will be using is a positive fact in itself. Easy UI -The set-up and controls are intuitive and it does what you need without fuss. Great solution!

What do you dislike?

Nothing, it fits my business needs perfectly.

What problems are you solving with the product? What benefits have you realized?

Running online one-to-one and group calls, training sessions and Q&As. The quality of the calls is excellent.

...more
ConsumerSource : trustpilot.com
(Reviewed on 26 November 2020)
You gave us a family Thanksgiving!

Thank you so much for extending the time of a meeting past 40 minutes over Thanksgiving! This allowed our family, in Washington state, Lancaster PA, Media, PA and Pittsburgh PA to Zoom with us in Whiting ME for an hour and one half during Thanksgiving. These have been difficult days and this made it easier. Thanks Zoom. Fred and Kate Zaengle.

...more
Sushant VSource : g2crowd.com
(Reviewed on 25 November 2020)
"Its easy and convenient to connect with zoom."

What do you like best?

1. The ease of connection with meeting Id and password and also the same can be provided as a link which any one can join with a click on mobile or pc.

2. Its zoom virtual background which is a must have feature for all video calling app and I use it all the time.

3. Voice and video clarity which better than MS Teams.

What do you dislike?

There is no option to save recently joined or mark as favourite rooms for quick joining. The recent joined room gets updated frequently and losses the rooms details soon.

Recommendations to others considering the product:

If you need a platform for your team to connect seemlessly in a secured way along with video and screen sharing then zoom is a must have app on mobile or pc.

Use it for Daily standup, video conference, one to one meeting, Virtual Training, Conference call and you won't feel you are working from home.

What problems are you solving with the product? What benefits have you realized?

Team collaboration. Even while WFH all team members are still connected to each other and does not miss any of the project meeting.

Without zoom its difficult to imagine how to connect.

...more
Don SimpsonSource : trustpilot.com
(Reviewed on 24 November 2020)
Zoom Meetings' to fame

Zoom Meetings' to fame are top-notch performance, affordability, and generous free plans. I use it personally to teach online classes for a private academy. But I've also implemented it with other companies to provide training, meetings, and webinars since the Covid-19 emergency began.oom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems.

...more
Nathalie MSource : g2crowd.com
(Reviewed on 24 November 2020)
"Zoom is the new office"

What do you like best?

Zoom has made it possible to work remotely yet still remain connected to clients and colleagues. We are still able to communicate in a pseudo "in person" fashion fairly efficiently. It has enabled my office in particular to resume weekly scheduling and management meetings. It has also allowed me to meet face to face with family as well as conduct more personal conversations with individual office staff. Zoom has definitely made working remotely entirely feasible and has changed the overall future and progress of the professional services industry.

What do you dislike?

The only downside of Zoom is that it is easy to get out of control depending on how many people are on the call. Even though Zoom is a substitute for in-person meetings, it is still not the same as meeting face to face, there is definitely an invisible personal touch specific to normal conversations that gets eliminated. I've also noticed that sometimes the video will freeze or someone else's Zoom video will be shaky. However, I attribute that to connectivity issues.

Recommendations to others considering the product:

Make sure there isn't any background noise in your area and pay attention to the speaker icon, make sure you're not accidentally on mute

What problems are you solving with the product? What benefits have you realized?

Our office is able to maintain and conduct business as usual with Zoom. We have been able to allow everyone to work from home, even move out of state and far non-commutable distances because we realize that we can remain connected. As such, we believe we've reduced the amount of stress often connected with traffic and long commutes as well improved quality of life (for the same reason). We are thinking this might even enable us to attract talent from outside our local area that we might otherwise not have access to.

...more
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