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Updated on: August 23, 2019
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Zoom

Cloud-based VOIP, video conferencing, collaboration solution
(5,682 Ratings) Write Review

Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video functionality, dual streams for dual screens, the ability to join as a view-only attendee, as well as by Zoom Rooms and telephone dial-in. It also has accessibility features, which allow employees who have disabilities to schedule, attend, and participate in Zoom meetings and webinars. The group collaboration features allow for simultaneous screen sharing, group messaging, whiteboarding, annotation and co-annotation, iOS mirroring on iPhone or iPad, and the ability to share documents, photos, and videos. Zoom includes unlimited VOIP with toll free options in more than 60 countries available. You can also integrate any third-party teleconferencing service. Zoom lets you create a personal meeting ID and URL name to share with participants when you schedule your meetings. The security features enable you to give role-based control and include SSL encryption plus HTTPS access.

Zoom Features Show All Features

Zoom Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Jose, CA - 95113 / +1 (888) 799-9666
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Webinar Software

Zoom Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoom cost ?
The pricing for Zoom starts at $12.49 per month. Zoom has 9 different plans such as - Pro at $12.49 per month, Video Webinar (Add-ons) at $33.33 per month, Additional Cloud Recording Storage (Add-ons) at $40.0 per month, Zoom Rooms (Add-ons) at $41.58 per month and H.323 Room Connector (Add-ons) at $41.58 per month. Large Meeting (Add-ons) at $50.0 per month, Audio Plan (Add-ons) at $100.0 per month, Education, Telehealth, Developers at $150.0 per month and Business at $166.58 per month. Zoom offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Basic
Free

Personal Meeting

Features

  • Host up to 100 participants
  • Unlimited 1 to 1 meetings
  • 40 mins limit on group meetings
  • Unlimited number of meetings
  • Online support
  • Video Conferencing Features : HD video, HD voice, Active speaker view, Full screen and gallery view, Simultaneous Screen Share, Join by telephone call-in, Virtual Background
  • Web Conferencing Features : Desktop and application sharing, Personal room or meeting ID, Instant or scheduled meetings, Chrome and Outlook plug-ins, Scheduling w/ Chrome Extensions, MP4 or M4A local recording, Private and group chat, Host controls, Raise hand
  • Group Collaboration Features : Breakout Rooms, Mac, Windows, Linux, iOS and Android, Group messaging and presence, Screen share any iPad/iPhone app, Co-annotation on shared screen, Keyboard/mouse control, Whiteboarding, Multi-share
  • Security : Secure Socket Layer (SSL) encryption, AES 256 bits encryption
Pro
$12.49 /Month

$12.49 per Month per Host billed Annually

$14.99 per Month per Host billed Monthly

Great for Small Teams

Features

  • Includes features of Basic plan, plus
  • Includes 100 participants
  • Unlimited meeting duration for all meeting sizes
  • User management
  • Admin feature controls
  • Reporting
  • Custom Personal Meeting ID
  • Assign scheduler
  • 1GB of MP4 or M4A cloud recording
  • REST API
  • Skype for Business (Lync) interoperability

Add-ons

  • Extra Cloud Recording Storage (starting at $40 per month)
  • H.323/SIP Room Connector (starting at $49 per month)
  • Join by Zoom Rooms (starting at $49 per month)
  • Join by Toll-free dialing or Call Me (starting at $100 per month)
  • Add Video Webinars (starting at $40 per month)

Note : For more than 100 Participants, Contact the vendor to get the detailed information.

Business
$166.58 /Month

$166.58 per Month per Host billed Annually

$199.90 per Month per Host billed Monthly

Small and Medium Businesses

Features

  • Minimum of 10 hosts
  • Includes features of Pro plan, plus
  • Dedicated phone support
  • Admin dashboard
  • Vanity URL
  • Option for on-premise deployment
  • Managed domains
  • Single sign-on
  • Company branding
  • Custom emails
  • LTI integration
  • Cloud Recording Transcripts

Add-ons

  • Join by Toll-free dialing or Call Me (starting at $5 per User per Month)
Enterprise
Custom

Large Enterprise-Ready

Features

  • Minimum of 100 hosts
  • Includes features of Business plan, plus
  • Includes 200 participants
  • Unlimited Cloud Storage
  • Dedicated Customer Success Manager
  • Executive Business Reviews
  • Bundle discounts on Webinars and Zoom Rooms

Contact the vendor to get the latest pricing detail.

Zoom Rooms (Add-ons)
$41.58 /Month

$41.58 per Month per Room billed Annually

$49 per Month per Room billed Monthly

Features

  • Software-Defined Video Conferencing system for any sized Conference Room
  • High quality video, audio and web conferencing for Mac, PC or Touchscreen
  • Screen sharing with Wi-Fi, Airplay or wired HDMI connection
  • Integrates with Google or Microsoft Exchange calendar
H.323 Room Connector (Add-ons)
$41.58 /Month

$41.58 per Month per Port billed Annually

$49 per Month per Port billed Monthly

Features

  • Connect your H.323/SIP systems with desktop, tablet, mobile devices, Zoom Rooms and other H.323/SIP endpoints
  • Works with many legacy endpoints including Polycom, Cisco, Lifesize and others
  • Cloud-based or on-premise (VM) room connector
Video Webinar (Add-ons)
$33.33 /Month

$33.33 per Month per Host billed Annually

$40 per Month per Host billed Monthly

Features

  • Up to 100 interactive video participants and up to 10000 view-only attendees
  • Host controls such as mute/unmute panelists, recording and more
  • Q/A with live or text answers, polling, registration and reporting
  • Live streaming to unlimited audiences on Facebook Live and YouTube
Audio Plan (Add-ons)
$100 /Month

Features

  • All standard plans come with local toll numbers, but Audio Plan allows you to add Call Out, global Toll-free and local dial-in for premium countries
  • No charge to your participants to call in from any device
  • Easily select one or multiple countries for Toll-free call-in

Based upon the Telephone Coverage and Rates, the pricing plan varies. Contact the vendor to get the latest pricing detail.

Additional Cloud Recording Storage (Add-ons)
$40 /Month
  • $40 per Month : 100 GB included ($0.4 per GB per month), $1.5 per GB for any usage in excess
  • $100 per Month : 500 GB included ($0.2 per GB per month), $0.5 per GB for any usage in excess
  • $500 per Month : 3 TB included ($0.16 per GB per month), $0.1 per GB for any usage in excess

Features

  • Store, stream and download your video recordings from the Zoom Cloud
  • MP4 or M4A file formats available
  • Storage options include up to 3TB per Month
Large Meeting (Add-ons)
$50 /Month

$50 per Month per Host ($600) billed Annually

$50 per Month billed Monthly

Features

  • 500 Participants
  • 1 Host
Education, Telehealth, Developers
$150 /Month

1. Education Plan : Starting at $150 per Month for 20 hosts package

Features

  • Session recording and transcription
  • Integrates seamlessly with LMS
  • Accessibility for all learners
  • HD Video and Audio
  • Security and compliance
  • Enhanced collaboration features

2. Healthcare Plan : Custom

Features

  • Includes features of Educational plan, plus
  • Recorded session review
  • Integrates seamlessly with Epic
  • Medical device integrations

3. Developers : API commitment levels start at $100 per Month and offer per minute rates per attendee.

Features

  • Instant meetings
  • User provisioning
  • Flexibility
  • Tablet and mobile access
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 05/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoom Reviews

OVERALL RATING
4.6
Based on 5,682 Rating(s)
Rating Distribution
  • 5224
  • 367
  • 67
  • 17
  • 7
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
(Reviewed on 02 August 2019)
"Good for quick meetings"

What do you like best?

I love zoom for the quick meeting. By using meeting id anyone can join from anywhere. Zoom is a platform-independent. The good thing about zoom is that you don't require to install or get any software. You can directly join the meeting by the web browser. The zoom meeting can be joined by using the calling numbers. Zoom can be used for screen sharing.

What do you dislike?

To use the zoom, we need to have good internet speed. The meeting can't be joined with slow internet speed. For the new user, it is difficult to figure out how things happen.

What problems are you solving with the product? What benefits have you realized?

For quick and scheduled meeting, it very useful for me. When I need to do meets with the teams, i prefer to use zoom because a large number of persons can join a meeting with a single meeting ID.

...more
Source : g2crowd.com
(Reviewed on 02 August 2019)
"usageofZoom"

What do you like best?

in the zoom icons like (mute,share) are very easily we can use and we can operate.

we will provide the zoom link easily we can connect no need to provide the credentials for all the people.

What do you dislike?

1.In the Zoom we will recording the session easily remaining all the people also can see.

2.whenever any people are talking it's showing sound symbol color going up,some times we are not finding all people at a timing talking we are talking that particular person.

Recommendations to others considering the product:

now it's good compare to other meetings software .more people are right now using zoom.

What problems are you solving with the product? What benefits have you realized?

never faced any problems it's looking good ,it's more benefits any clients meeting is there we can use Zoom.

now more trending Zoom Meeting.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"My Go-To Place For Meetings"

What do you like best?

Zoom is free, reliable, and easy to use. It's also become very popular, so when I want to have a virtual meeting, everyone knows what Zoom is and already has the app installed. I love the ability to use video, or turn it off when you don't want to be seen on screen, and the ability to share your screen with the other participants. I also like the way several people can be in a meeting room at one time and can be seen on-screen when they're talking. It makes collaborating on projects online feel like you're working in person.

What do you dislike?

I have heard some people have connection problems, but it's always worked great for me. I do dislike the 40 minute time limit if there are more than three people in the meeting, but I understand they have to have a premium offering to make money and stay in business.

Recommendations to others considering the product:

Try it, you'll be glad you did.

What problems are you solving with the product? What benefits have you realized?

Zoom has made it easy for me to have face-to-face coaching sessions with clients, which is much more effective than over the phone. They also make it simple to record the session and send a copy to the client, who can then review it as much as needed.

Zoom is also a great tool to use for webinars. It's cheaper than many other services, yet still has most of the same features. File sharing is simple. Recording is reliable and good quality.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
" Videoconferences with excellence"

What do you like best?

Esta herramienta que facilita las videoconferencias tiene habilidades y especificaciones que son lo que la hacen increíble y diferente al resto. Comenzando con que su uso es fácil y sencillo, su descarga también lo cual es un plus para ella porque la puedes descargar en cualquier dispositivo electrónico.

Te permite hacer videoconferencia con más de una persona a la vez sin importar donde estén, te permite compartir tu pantalla para que sea más practica la videoconferencia.

Adicional a esto la calidad de video también es muy buena igual que el sonido, se escucha sin problemas ni interrupciones, tiene también la opción del chat por si hay algo que se desea decir por escrito o para enviar enlaces que sean importante para la videoconferencia.

What do you dislike?

Realmente Zoom es una aplicación muy buena, muy práctica y muy fácil de usar, podría mejorar e tiempo es que pueden durar las videoconferencias, de resto a esto es muy buena, la uso en mi trabajo siempre

Recommendations to others considering the product:

Para todos aquellos empresarios que desean mejorar el rendimiento de su equipo de trabajo y estar al día con los objetivos cumplidos les recomiendo usar zoom y así poder hacer videoconferencia este donde este y saber a detalle el avance del trabajo a través de tu pantalla compartida puedes incluso explicar nuevas funciones.

What problems are you solving with the product? What benefits have you realized?

Utilizo Zoom para hacer videoconferencias con mis jefes y compañeros de trabajo cuando se necesita pasar un informe o hacer una explicación de alguna actividad, ya que a veces a mis jefes les toca viajar este es el medio más práctico que usamos para estar siempre al día con las gestiones en la empresa.

Zoom es realmente una gran herramienta.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Communicate with zoom"

What do you like best?

I like zooming because it is a good alternative for communicating, since it allows for video conferencing in the cloud with an HD video, it is created to have a group collaboration, it is safe to use and easy and it makes it simple to have work or social meetings.

What do you dislike?

I have had problems sometimes when connecting, do not leave me. I also do not like the time limit for some meetings, otherwise it is an excellent application that is worth sharing and recommend as it is free, safe and easy to use

Recommendations to others considering the product:

I recommend zoom because it is safe, easy to use. It is one of the best app for video conferences and audio conferences. Five golden stars for Zoom

What problems are you solving with the product? What benefits have you realized?

Zoom has helped me in my work since through this easy-to-use software I can make virtual meetings with my colleagues and bosses and thus transmit information in real time either by video conference or by call, it is a good app

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Great for large group learning and remote meetings"

What do you like best?

Unlike some competitors, Zoom is easy to use with large numbers of people and has an extremely intuitive screen sharing system. This is the new standard for remote meetings!

What do you dislike?

Zoom is a little new on the market and so convincing the entire team that this was the new platform we were going to be using and that they would need to have it on their phones if they were not accessing it from the computer was a little difficult. But getting any team on board with a new platform always takes some convincing.

Recommendations to others considering the product:

There are short and easy training videos on Youtube- but for the most part, zoom is pretty intuitive and support is relatively quick to respond. like with all conferencing apps, you should set up the conference well in advance to allow for troubleshooting and working through the kinks in the beginning. If zoom had a more prominent call in option, that would be great. Hopefully this is something that they implement soon. Their phone app is clean and easy to use though so it partially makes up for that.

What problems are you solving with the product? What benefits have you realized?

We are able to host all of our members at once rather than having to split up into small meetings.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Higher quality experience, with easy recording"

What do you like best?

The word around town is that Zoom has higher quality video than other options. I've also heard it's more secure, as well. I love how easy it is to record a session and share the link, whether on free or paid service.

What do you dislike?

I think it's mostly human error, but sometimes we can't get on at the start of a meeting (old link sent out, for instance), or the meeting fails parts way through. Again, I don't know whether this has been entirely human or technological failures, or if any of it has been Zoom. Clearly, having meetings proceed unimpeded is important!

What problems are you solving with the product? What benefits have you realized?

* Developing more robust restorative justice practices

* Session swapping for my Emotional Freedom Technique accreditation to bring better emotional health to my community

* Partnering with Indigenous neighbours on implementing the TRC (Truth and Reconciliation Commission) Calls to Action

* Many webinars for the above areas and more: Zoom is the platform of choice

* Using Zoom while working on these community issues has allowed us to reduce greenhouse gases by driving less, save time, and still work together effectively. With many partners across the globe, Zoom allows an effective, low-cost, face-to-face connection which would not be possible otherwise.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Quick And Clear Connection"

What do you like best?

You are able to see and hear meetings. The application allows you to decide what to say when you want to say it or if you don’t want to be seen you can still be involved.

What do you dislike?

Zoom often has it difficult to connect to internet, but it often does many things with ease.

Recommendations to others considering the product:

Use it, also if you don’t want to be seen you can easily turn off your camera and mute yourself so you can be there without being forced to participate

What problems are you solving with the product? What benefits have you realized?

Communication problems, we use Zoom for the video calling features to help us connect even though we may not be in the same location, it has helped to ease communication.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Zoom info is fast and easy to use!"

What do you like best?

Zoom allows me to connects with colleagues internally and externally. I like that it is reliable and doesn't have any connectivity issues. UX is also very easy.

What do you dislike?

Don't really dislike anything. Overall very happy with the product.

Recommendations to others considering the product:

Make sure to be comfortable with the user experience. It is easy to use once you learn it, but can take a bit of figuring out at first.

What problems are you solving with the product? What benefits have you realized?

Conference calls with potential customers and connecting with colleagues internally.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Easy to use with a great free version option for those on a budget"

What do you like best?

I think the conference call feature is perfect. I used this feature to bring in multiple team members from all over the country for a conference call. Video and sound quality were perfect and even while using the free version which allows 40 minutes of video chat with up to 100 people. I love the screen share feature so my teammates can view my progress and see what I am seeing in real time. As long as you have less than 3 total members in a meeting you have unlimited meeting time which is nice.

What do you dislike?

I do wish they would just round it up to an hour of video chat for free video but the 40 minutes gets it done.

Recommendations to others considering the product:

The free version allows for many features to be used but I would suggest considering the Pro plan if you need more than 3 people in a meeting call for more than 40 minutes time. If one person in your team initiates the call with others using pro the rest of you can still attend the meeting for more than 40 minutes using their invitation to the meeting. Costs for the Pro plan can be shared among your team members if you wish you set it up that way.

What problems are you solving with the product? What benefits have you realized?

Not being able to have face to face meetings with my team members. By using Zoom meeting we can all see each other and discuss important goals and screen share presentations with one another which is key and eliminates the need for in person meetings.

...more
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