Home/Video Conferencing Software/Zoom
Updated on: September 16, 2021

What is Zoom ?

Zoom - Video Conferencing Software
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoom

Cloud-based VOIP, video conferencing, collaboration solution
(42,504 Ratings) Write Review

Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video functionality, dual streams for dual screens, the ability to join as a view-only attendee, as well as by Zoom Rooms and telephone dial-in. It also has accessibility features, which allow employees who have disabilities to schedule, attend, and participate in Zoom meetings and webinars. The group collaboration features allow for simultaneous screen sharing, group messaging, whiteboarding, annotation and co-annotation, iOS mirroring on iPhone or iPad, and the ability to share documents, photos, and videos. Zoom includes unlimited VOIP with toll free options in more than 60 countries available. You can also integrate any third-party teleconferencing service. Zoom lets you create a personal meeting ID and URL name to share with participants when you schedule your meetings. The security features enable you to give role-based control and include SSL encryption plus HTTPS access.

Zoom Awards

Zoom Features Show All Features

Zoom Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Jose, California / +1 888-799-9666
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Video Conferencing Software

Zoom Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
Basic (Zoom Meetings)
Free

Features

  • Host up to 100 participants
  • Unlimited group meetings for up to 40 minutes
  • Unlimited one-on-one meetings with no time limit
  • Private & Group Chat
Pro (Zoom Meetings)
$149.90 /Year

Features

  • Includes features of the Basic plan, plus
  • Host up to 100 participants
  • Increase participants up to 1,000 with Large Meetings add-on
  • Group meetings for up to 30 hours
  • Social media streaming
  • 1 GB cloud recording (per license)

Add-ons

  • Audio Conferencing: Starting at $1,200 per year
    • All paid plans come with local toll numbers, but Audio Plan allows you to add Call Out, global Toll-free and local dial-in for premium countries
    • No charge to your participants to call in from any device
    • Easily select one or multiple countries for Toll-free call-in
  • Large Meetings: Starting at $600 per year
    • Increase participants capacity for your meetings plan
    • Include up to 500 or 1,000 interactive participants in a meeting
    • Monthly and annual billing options available
  • Cloud Storage: Starting at $480 per year

    • Store, stream and download your video recordings from the Zoom Cloud
    • MP4 or M4A file formats available
    • Storage options include up to 3TB/month
  • Premier Support

    • Minimize downtime and get support issues resolved quickly with priority response
    • Connect directly with support engineers to diagnose problems via phone, chat, or email
    • With Premier+, a Technical Account Manager can be assigned to ensure issue resolution and automated escalation
  • Premier Developer Support

    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
Business (Zoom Meetings)
$199.90 /Year

Features

  • Includes features of the Pro plan, plus
  • Host up to 300 participants
  • Increase participants up to 1,000 with Large Meetings add-on
  • Single sign-on
  • Recording transcripts
  • Managed domains
  • Company branding
  • Add-Ons
Enterprise (Zoom Meetings)
$240 /Year

Features

  • Includes features of the Business plan, plus
  • Host up to 500 Participants
  • Unlimited cloud storage
  • Recording transcripts
  • Add-Ons
Us & Canada Metered (Zoom Phone)
$120 /User/Year

Features

  • US & Canada Number
  • Domestic SMS & MMS Help Tooltip icon
  • Extension to extension and outbound calling. All outbound minutes will be metered. See metered rates
  • Make & receive calls from multiple devices and/or apps
  • Advanced phone features

Add-Ons

  • Toll-Free numbers: Starting at $120 per year
    • Add Toll-Free numbers to your phone plan to allow others to contact you free-of-charge
    • Use as the designated company number or a personal direct line
  • Additional Phone Numbers: Starting at $120 per year
    • Add additional local, toll-free, or international premium numbers to your plan (support for a local phone number in Hong Kong SAR for an additional cost)
    • Use the additional number as the designated company number or a personal direct line
  • International Calling Add-On: Starting at $120 per year

    • Add-on plan that can be purchased with any of the unlimited calling plans
    • It provides unlimited international calling to the following countries / territory: US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland & Puerto Rico
  • Premier Developer Support
    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
  • Zoom Phone Power Pack: $300 /year/user
    • Call Queue Real-time Analytics and Historical Reports
    • Desktop Power User Experience
Us & Canada Unlimited (Zoom Phone)
$180 /User/Year

Features

  • US & Canada Number
  • Domestic SMS & MMS Help Tooltip icon
  • Unlimited calling within US and Canada
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
  • Add-ons
Pro Global Select (Zoom Phone)
$240 /User/Year

Features

  • Direct dial number
  • Unlimited domestic calling in 40+ countries and territory Help Tooltip icon
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
  • Add-ons
Video Webinar (Zoom Webinar)
$690 /Year

Features

  • Up to 10,000 Attendees
  • No time limit per session
  • Unlimited webinar sessions
  • Exportable registrant and attendee lists
  • CRM and marketing automation integrations
  • Monetization through paid registration
  • Live streaming
  • Cloud recordings
  • Detailed audience engagement reports
  • Add-Ons
Large-scale Video Events (Zoom Webinar)
Custom

Features

  • Includes features of webinar plan, plus
  • No time limit per session
  • Unlimited webinar sessions
  • Professional services available
Free (Zoom Rooms)
Free

Features

  • One tap to join meeting rooms
  • One click wireless proximity share Help Tooltip icon
  • Wireless multishare Help Tooltip icon
  • 1080p HD video & audio
  • Supports up to 1,000 video participants, or 10,000 webinar viewers Help Tooltip icon
  • Unlimited Digital Signage in and out of rooms Help Tooltip icon
  • Unlimited Scheduling Displays Help Tooltip icon
  • Room management Help Tooltip icon
  • Touch interactive whiteboarding and co-annotation Help Tooltip icon
  • Lighting and environmental room controls Help Tooltip icon
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room Help Tooltip icon
  • One-click to join third party meetings Help Tooltip icon
  • Works with Appliance hardware and an open hardware ecosystem Help Tooltip icon
  • Calendar integrations with Office 365, Google, and Exchange
  • User-friendly control interface
  • Cloud meeting recording and transcription Help Tooltip icon
Zoom Rooms Licenses (Zoom Rooms)
$499 /Year

$499 per room per year

Features

  • Purchase up to 49 Zoom Rooms licenses online
  • One tap to join meeting rooms
  • One click wireless proximity share Help Tooltip icon
  • Wireless multishare Help Tooltip icon
  • 1080p HD video & audio
  • Supports up to 1,000 video participants, or 10,000 webinar viewers Help Tooltip icon
  • Unlimited Digital Signage in and out of rooms Help Tooltip icon
  • Unlimited Scheduling Displays Help Tooltip icon
  • Room management Help Tooltip icon
  • Touch interactive whiteboarding and co-annotation Help Tooltip icon
  • Lighting and environmental room controls Help Tooltip icon
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room Help Tooltip icon
  • One-click to join third party meetings Help Tooltip icon
  • Works with Appliance hardware and an open hardware ecosystem Help Tooltip icon
  • Calendar integrations with Office 365, Google, and Exchange
  • User-friendly control interface
  • Cloud meeting recording and transcription
  • Add-ons
Zoom Rooms Enterprise (Zoom Rooms)
$499 /Year

$499 per room per year

Features

  • More than 49 rooms licenses
  • One tap to join meeting rooms
  • One click wireless proximity share Help Tooltip icon
  • Wireless multishare Help Tooltip icon
  • 1080p HD video & audio
  • Supports up to 1,000 video participants, or 10,000 webinar viewers Help Tooltip icon
  • Unlimited Digital Signage in and out of rooms Help Tooltip icon
  • Unlimited Scheduling Displays Help Tooltip icon
  • Room management Help Tooltip icon
  • Touch interactive whiteboarding and co-annotation Help Tooltip icon
  • Lighting and environmental room controls Help Tooltip icon
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room Help Tooltip icon
  • One-click to join third party meetings Help Tooltip icon
  • Works with Appliance hardware and an open hardware ecosystem Help Tooltip icon
  • Calendar integrations with Office 365, Google, and Exchange
  • User-friendly control interface
  • Cloud meeting recording and transcription
  • Add-ons
Pro (Zoom United)
$300 /User/Year

$300 per room per year

Features

  • Phone
    • Unlimited calling within Global Select
    • Global Select phone number for every user
    • Dial by name directory
    • Automatic call distribution
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 100 participants
    • 1 GB cloud storage recording (per license)
    • Social media streaming
Business (Zoom United)
$350 /User/Year

$350 per room per year

Starting at 10 licenses for $3,500/year

Features

  • Phone
    • Includes all the phone features of Zoom United Pro
    • Unlimited calling within Global Select
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 300 participants
    • Single sign-on
    • Recording transcripts
    • Managed domains
    • Company branding
Enterprise (Zoom United)
$420 /User/Year

$420 per room per year

Starting at 100 licenses for $42,000/year

Features

  • Phone
    • Includes all the phone features of Zoom United Business
    • Unlimited calling within Global Select
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 500 participants
    • Single sign-on
    • Recording transcripts
    • Managed domains
    • Company branding
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Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoom pricing.

Zoom FAQs

Zoom is Video Conferencing Software. Zoom offers the following functionalities:

    Learn more about Zoom features.

    No, Zoom does not provide API.

    Ask the Community View Community

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    Zoom Reviews

    OVERALL RATING
    4.1
    Based on 42,504 Rating(s)
    Rating Distribution
    • 70.5 %
    • 23.3 %
    • 3.8 %
    • 0.8 %
    • 1.5 %
    SHARE YOUR EXPERIENCE Write a Review
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    Hunter Maxwell
    Hunter MaxwellSource : trustpilot.com
    (Reviewed on 29 January 2021) My Bad, they fixed it tho

    I went to upgrade during a meeting to extend my time unfortunately I mistakenly upgraded the account with the wrong email. So I still had to call my colleagues back for a second zoom meeting. However, after my meeting I reached out to chat support Robert handled issue and explained I signed up with the wrong email so my account was not associated. Robert processed my refund with no issue. Once I use zoom more I will be happy to upgrade thank you guys rock!

    ...more
    N.M.
    N.M.Source : trustpilot.com
    (Reviewed on 22 January 2021) Excellent tool

    Excellent tool, I use it for individual sessions as well as for courses. Everything works fine.

    ...more
    Kirsty
    KirstySource : trustpilot.com
    (Reviewed on 19 January 2021) Really enjoy using Zoom

    Really enjoy using Zoom - very easy to use and no other video call tech I have used compares. Love the breakout rooms!

    ...more
    Haolun Zhang
    Haolun ZhangSource : trustpilot.com
    (Reviewed on 31 December 2020) This is Great

    This is Great! Awesome video and sound. They are also always improving! I love Zoom!

    ...more
    Aubrey Passey
    Aubrey PasseySource : trustpilot.com
    (Reviewed on 13 December 2020) Guys zoom isn’t that bad I’m using it…

    Guys zoom isn’t that bad I’m using it right now and it’s working just fine the reason why it probably isn’t working for most of you is because EVERYONE IS TRYING TO USE IT

    ...more
    Kate B
    Kate BSource : g2crowd.com
    (Reviewed on 26 November 2020) "Excellent easy to use video conferencing platform"

    What do you like best?

    It is very well-known - It has become so well-known that telling people what you will be using is a positive fact in itself. Easy UI -The set-up and controls are intuitive and it does what you need without fuss. Great solution!

    What do you dislike?

    Nothing, it fits my business needs perfectly.

    What problems are you solving with the product? What benefits have you realized?

    Running online one-to-one and group calls, training sessions and Q&As. The quality of the calls is excellent.

    ...more
    Consumer
    ConsumerSource : trustpilot.com
    (Reviewed on 26 November 2020) You gave us a family Thanksgiving!

    Thank you so much for extending the time of a meeting past 40 minutes over Thanksgiving! This allowed our family, in Washington state, Lancaster PA, Media, PA and Pittsburgh PA to Zoom with us in Whiting ME for an hour and one half during Thanksgiving. These have been difficult days and this made it easier. Thanks Zoom. Fred and Kate Zaengle.

    ...more
    Sushant V
    Sushant VSource : g2crowd.com
    (Reviewed on 25 November 2020) "Its easy and convenient to connect with zoom."

    What do you like best?

    1. The ease of connection with meeting Id and password and also the same can be provided as a link which any one can join with a click on mobile or pc.

    2. Its zoom virtual background which is a must have feature for all video calling app and I use it all the time.

    3. Voice and video clarity which better than MS Teams.

    What do you dislike?

    There is no option to save recently joined or mark as favourite rooms for quick joining. The recent joined room gets updated frequently and losses the rooms details soon.

    Recommendations to others considering the product:

    If you need a platform for your team to connect seemlessly in a secured way along with video and screen sharing then zoom is a must have app on mobile or pc.

    Use it for Daily standup, video conference, one to one meeting, Virtual Training, Conference call and you won't feel you are working from home.

    What problems are you solving with the product? What benefits have you realized?

    Team collaboration. Even while WFH all team members are still connected to each other and does not miss any of the project meeting.

    Without zoom its difficult to imagine how to connect.

    ...more
    Don Simpson
    Don SimpsonSource : trustpilot.com
    (Reviewed on 24 November 2020) Zoom Meetings' to fame

    Zoom Meetings' to fame are top-notch performance, affordability, and generous free plans. I use it personally to teach online classes for a private academy. But I've also implemented it with other companies to provide training, meetings, and webinars since the Covid-19 emergency began.oom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems.

    ...more
    Nathalie M
    Nathalie MSource : g2crowd.com
    (Reviewed on 24 November 2020) "Zoom is the new office"

    What do you like best?

    Zoom has made it possible to work remotely yet still remain connected to clients and colleagues. We are still able to communicate in a pseudo "in person" fashion fairly efficiently. It has enabled my office in particular to resume weekly scheduling and management meetings. It has also allowed me to meet face to face with family as well as conduct more personal conversations with individual office staff. Zoom has definitely made working remotely entirely feasible and has changed the overall future and progress of the professional services industry.

    What do you dislike?

    The only downside of Zoom is that it is easy to get out of control depending on how many people are on the call. Even though Zoom is a substitute for in-person meetings, it is still not the same as meeting face to face, there is definitely an invisible personal touch specific to normal conversations that gets eliminated. I've also noticed that sometimes the video will freeze or someone else's Zoom video will be shaky. However, I attribute that to connectivity issues.

    Recommendations to others considering the product:

    Make sure there isn't any background noise in your area and pay attention to the speaker icon, make sure you're not accidentally on mute

    What problems are you solving with the product? What benefits have you realized?

    Our office is able to maintain and conduct business as usual with Zoom. We have been able to allow everyone to work from home, even move out of state and far non-commutable distances because we realize that we can remain connected. As such, we believe we've reduced the amount of stress often connected with traffic and long commutes as well improved quality of life (for the same reason). We are thinking this might even enable us to attract talent from outside our local area that we might otherwise not have access to.

    ...more
    Read All Reviews

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    Zoom Video Conferencing

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    [Update: March 28th] Zoom has removed the Facebook SDK and stated that it was unaware that the... read more

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    Disclaimer

    The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com