Home/Video Conferencing Software/ZoomUpdated on: January 29, 2023
Zoom - Video Conferencing Software
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoom

Cloud-based VOIP, video conferencing, collaboration solution
(56,363 Ratings) Write Review

What is Zoom and how does it work? Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video functionality, dual streams for dual screens, the ability to join as a view-only attendee, as well as by Zoom Rooms and telephone dial-in. It also has accessibility features, which allow employees who have disabilities to schedule, attend, and participate in Zoom meetings and webinars. The group collaboration features allow for simultaneous screen sharing, group messaging, whiteboarding, annotation and co-annotation, iOS mirroring on iPhone or iPad, and the ability to share documents, photos, and videos. Zoom includes unlimited VOIP with toll free options in more than 60 countries available. You can also integrate any third-party teleconferencing service. Zoom lets you create a personal meeting ID and URL name to share with participants when you schedule your meetings. The security features enable you to give role-based control and include SSL encryption plus HTTPS access.

Zoom Awards

Zoom Features Show All Features

Zoom Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Jose, California / +1 888-799-9666
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Official Website https://zoom.us/
Category Video Conferencing Software

Zoom Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Basic (Zoom Meetings)
Free

Personal meetings

Features

  • Host up to 100 participants
  • Unlimited group meetings for up to 40 minutes
  • Unlimited one-to-one meetings with a 30 hour time limit per meeting.
  • Private & Group Chat
Pro (Zoom Meetings)
$12.49 /Month
Billed Yearly

$149.90 per Year per License

Great for small teams

Features

  • Includes features of the Basic plan, plus
  • Host up to 100 participants
  • Increase participants up to 1,000 with Large Meetings add-on
  • Group meetings for up to 30 hours
  • Social media streaming
  • 1 GB cloud recording (per license)

*Purchase up to 9 licenses per account

Add-ons

  • Audio Conferencing: Starting at $1,200 per year
    • All paid plans come with local toll numbers, but Audio Plan allows you to add Call Out, global Toll-free and local dial-in for premium countries
    • No charge to your participants to call in from any device
    • Easily select one or multiple countries for Toll-free call-in
  • Large Meetings: Starting at $600 per year
    • Increase participants capacity for your meetings plan
    • Include up to 500 or 1,000 interactive participants in a meeting
    • Monthly and annual billing options available
  • Cloud Storage: Starting at $480 per year

    • Store, stream and download your video recordings from the Zoom Cloud
    • MP4 or M4A file formats available
    • Storage options include up to 3TB/month
  • Premier Support

    • Minimize downtime and get support issues resolved quickly with priority response
    • Connect directly with support engineers to diagnose problems via phone, chat, or email
    • With Premier+, a Technical Account Manager can be assigned to ensure issue resolution and automated escalation
  • Premier Developer Support

    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
Business (Zoom Meetings)
$16.65 /Month
Billed Yearly

$199.90 per Year per License

Small businesses

Features

  • Includes features of the Pro plan, plus
  • Host up to 300 participants
  • Increase participants up to 1,000 with Large Meetings add-on
  • Single sign-on
  • Recording transcripts
  • Managed domains
  • Company branding
  • Up to 99 licenses
  • Includes features of Add-Ons

*Starting at 10 licenses for $1,999 per Year

Enterprise (Zoom Meetings)
$19.99 /Month

$240 per Year per License

Large Enterprise-Ready

Features

  • Includes features of the Business plan, plus
  • Host up to 500 Participants
  • Unlimited cloud storage
  • Recording transcripts
  • Includes features of Add-Ons

*Starting at 50 licenses for $12,000 per Year

US & Canada Metered (Zoom Phone)
$10 /User/Month

$120 per User per Year

Features

  • US & Canada Number
  • Domestic SMS & MMS Help Tooltip icon
  • Extension to extension and outbound calling. All outbound minutes will be metered.
  • Make & receive calls from multiple devices and/or apps
  • Advanced phone features

Add-Ons

  • Toll-Free numbers: Starting at $120 per year
    • Add Toll-Free numbers to your phone plan to allow others to contact you free-of-charge
    • Use as the designated company number or a personal direct line
  • Additional Phone Numbers: Starting at $120 per year
    • Add additional local, toll-free, or international premium numbers to your plan (support for a local phone number in Hong Kong SAR for an additional cost)
    • Use the additional number as the designated company number or a personal direct line
  • International Calling Add-On: Starting at $120 per year

    • Add-on plan that can be purchased with any of the unlimited calling plans
    • It provides unlimited international calling to the following countries / territory: US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland & Puerto Rico
  • Premier Developer Support
    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
  • Zoom Phone Power Pack: $300 per User per Year
    • Call Queue Real-time Analytics and Historical Reports
    • Desktop Power User Experience
US & Canada Unlimited (Zoom Phone)
$15 /User/Year

$180 per User per Year

Unlimited Regional Calling

Features

  • US & Canada Number
  • Domestic SMS & MMS
  • Unlimited calling within US and Canada
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
  • Includes features of Add-ons
Pro Global Select (Zoom Phone)
$20 /User/Month

$240 per User per Year

Choose from 40+ Countries and Territory

Features

  • Direct dial number
  • Unlimited domestic calling in your one of the 40+ countries and territory supported Help Tooltip icon
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
  • Includes features of Add-ons
Zoom Webinar
$57.50 /Month
Billed Yearly

$690 per License per Year

Up to 500 Attendees

Features

  • Unlimited webinar sessions for up to 30 hours each
  • Ability to export registrant and attendee lists
  • Integrate with CRM and marketing automation tools
  • Monetize your webinar through paid registration
  • Ability to live stream your webinar to third-party platforms
  • Record your webinar to the cloud
  • Access to post-session reporting

Add-Ons

  • Audio Conferencing: Starting at $1,200 per year
    • All paid plans come with local toll numbers, but Audio Plan allows you to add Call Out, global Toll-free and local dial-in for premium countries
    • No charge to your participants to call in from any device
    • Easily select one or multiple countries for Toll-free call-in
  • Cloud Storage: Starting at $480 per year

    • Store, stream and download your video recordings from the Zoom Cloud
    • MP4 or M4A file formats available
    • Storage options include up to 3TB/month
  • Zoom Event Services: Starting at $600 per event

    • Work with Zoom Event experts to maximize your event
    • Available services include consulting, live in-event support and white-glove event management
    • Support available for Zoom Meetings, Zoom Webinar and Zoom Events
  • Premier Developer Support:

    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance

Based upon the Number of Attendees, the pricing plan varies.

Zoom Events
$74.16 /Month
Billed Yearly

$890 per License per Year

Up to 500 Attendees

Features

  • Includes features of Zoom Webinar plan, plus
  • An all-in-one event management solution
  • Event hubs for organizing and showcasing your events and hosts
  • Host multi-session, multi-track and multi-day events where you can use either Zoom Webinar or Zoom Meetings (or both!)
  • Customizable registration and ticketing options
  • Attendee networking through a chat-enabled event lobby
  • Live stream session content to event lobby and third-party platforms
  • Post session recordings to Event Lobby and allow attendees to view after the event is completed
  • Event analytics, including registration, attendance, event engagement and ticket sales
  • With your purchase of Zoom Events, you will be able to schedule webinars in the webinar portal with all of the benefits of that come with a Zoom Webinar license.
  • Includes features of Add-ons

Based upon the Number of Attendees, the pricing plan varies.

Zoom Rooms Licenses (Zoom Rooms)
$41.50 /Month
Billed Yearly

$499 per room per year

Features

  • One tap to join meeting rooms
  • One click wireless proximity share Help Tooltip icon
  • Wireless multishare Help Tooltip icon
  • 720p HD video & audio Help Tooltip icon
  • Supports up to 1,000 video participants, or 10,000 webinar viewers Help Tooltip icon
  • Unlimited Digital Signage in and out of rooms Help Tooltip icon
  • Unlimited Scheduling Displays Help Tooltip icon
  • Room management Help Tooltip icon
  • Touch interactive whiteboarding and co-annotation Help Tooltip icon
  • Lighting and environmental room controls Help Tooltip icon
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room Help Tooltip icon
  • One-click to join third party meetings Help Tooltip icon
  • Works with Appliance hardware and an open hardware ecosystem Help Tooltip icon
  • Calendar integrations with Office 365, Google, and Exchange
  • User-friendly control interface
  • Cloud meeting recording and transcription

Add-ons

  • Conference Room Connector: Starting at $49 per month
    • Connect your H.323/SIP systems with desktop, tablet, mobile devices, Zoom Rooms and other H.323/SIP endpoints
    • Works with many legacy endpoints including Polycom, Cisco, Lifesize and others
    • Cloud-based or on-premise (VM) room connector
  • Hardware as a Service: Starting as low as $25 per Month per Device

    • Lease hardware monthly for low upfront costs and predictable budgets
    • Easy upgrades to ensure your hardware is current
    • Easily scale up (or down) your hardware as your organization grows
    • Add Managed Services to install and monitor your hardware
  • Professional Services:

    • Professional Services will assess your needs and design the optimal configuration for your meeting spaces
    • A project manager will be your single point of contact to remotely manage the implementation
    • Zoom certified experts can complete the installation either on-site or remote
  • Premier Developer Support:

    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
Zoom Rooms Enterprise (Zoom Rooms)
$41.50 /Month
Billed Yearly

$499 per Room per Year

Features

  • One tap to join meeting rooms
  • One click wireless proximity share Help Tooltip icon
  • Wireless multishare Help Tooltip icon
  • 720p HD video & audio Help Tooltip icon
  • Supports up to 1,000 video participants, or 10,000 webinar viewers Help Tooltip icon
  • Unlimited Digital Signage in and out of rooms Help Tooltip icon
  • Unlimited Scheduling Displays Help Tooltip icon
  • Room management Help Tooltip icon
  • Touch interactive whiteboarding and co-annotation Help Tooltip icon
  • Lighting and environmental room controls Help Tooltip icon
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room Help Tooltip icon
  • One-click to join third party meetings Help Tooltip icon
  • Works with Appliance hardware and an open hardware ecosystem Help Tooltip icon
  • Calendar integrations with Office 365, Google, and Exchange
  • User-friendly control interface
  • Cloud meeting recording and transcription
  • Includes features of Add-ons
Pro (Zoom United)
$25 /User/Month
Billed Yearly

$300 per User per Year

*Purchase up to 9 licenses per account

Features

  • Phone
    • Unlimited calling within Global Select
    • Global Select phone number for every user
    • Dial by name directory
    • Automatic call distribution
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 100 participants
    • 1 GB cloud storage recording (per license)
    • Social media streaming

Add-ons

  • Toll-Free numbers: Starting at $10 per month
    • Add Toll-Free numbers to your phone plan to allow others to contact you free-of-charge
    • Use as the designated company number or a personal direct line.
  • Additional Phone Numbers: Starting at $10 per month

    • Add additional local, toll-free, or international premium numbers to your plan (support for a local phone number in Hong Kong SAR for an additional cost)
    • Use the additional number as the designated company number or a personal direct line.
  • International Calling Add-On: Starting at $10 per month

    • Add-on plan that can be purchased with any of the unlimited calling plans
    • It provides unlimited international calling to the following countries / territory: US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland & Puerto Rico.
  • Premier Developer Support:

    • Prioritized technical resources & committed developer work hours available through tiered plans
    • Quickly troubleshoot and resolve development issues within guaranteed target response times
    • Directly communicate and easily manage open support cases via Zoom’s secure Developer Support Portal
    • Get expert assistance with your developer administration needs including support for App Marketplace submissions, releases, and maintenance
  • Zoom Phone Power Pack: $25 per User per Month

    • Call Queue Real-time Analytics and Historical Reports
    • Desktop Power User Experience
Business (Zoom United)
$29.16 /User/Month
Billed Yearly

$350 per User per Year

*Starting at 10 licenses for $3,500/year

Features

  • Phone
    • Includes all the phone features of Zoom United Pro
    • Unlimited calling within Global Select
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 300 participants
    • Single sign-on
    • Recording transcripts
    • Managed domains
    • Company branding
  • Includes features of Add-ons
Enterprise (Zoom United)
$35 /User/Month

$420 per User per Year

*Starting at 100 licenses for $42,000/year

Features

  • Phone
    • Includes all the phone features of Zoom United Business
    • Unlimited calling within Global Select
    • Optional add-on: unlimited calling in up to 18 other countries
  • Meetings
    • Host meetings up to 500 participants
    • Single sign-on
    • Recording transcripts
    • Managed domains
    • Company branding
  • Includes features of Add-ons
Zoom Contact Center
Custom

Features

  • Webchat, SMS, voice & video channels
  • Video waiting rooms
  • Routing profiles
  • All outbound minutes will be metered
  • Native supervisor and agent experience
  • Agent profile management
  • Built-in analytics to measure productivity
  • Per-agent licensing

Add-on

  • Zoom US & Canada Virtual Service Phone Numbers: Starting at $60 per year
    • Add virtual service numbers to your Contact Center plan to allow customers to contact your organization
    • Available in US & Canada. Low incoming call rates. Limited outbound capabilities
  • Zoom US/Canada Toll-Free Phone Number: Starting at $60 per year
    • Add Toll-Free phone numbers to your Contact Center plan to allow customers to contact your organization free of charge
    • Available in US & Canada. Attractive incoming call rates
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Disclaimer: The pricing details were last updated on 03/03/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoom pricing.

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Zoom Reviews

OVERALL RATING 4.1 Based on 56,363 Rating(s)
Rating Distribution
  • 71.6 %
  • 22.7 %
  • 3.5 %
  • 0.8 %
  • 1.4 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Zoom

Zoom: More than Meetings
Zoom: More than Meetings
Zoom Meetings
Zoom Rooms
Zoom Video Webinars
Zoom Video Conferencing
Introducing Zoom Contact Center

Zoom FAQs

Zoom is Video Conferencing Software. Zoom offers the following functionalities:

  • Auto Framing
  • Automated Transcripts
  • Guest users
  • Notification Blocker
  • Participant Permissions
  • Hand Raising
  • Meeting Scheduler
  • Audio Conferencing
  • Switch Presenter
  • Live Preview
  • Virtual Whiteboard
  • HD Video Streaming
  • Annotation and Markup Tools
  • File Sharing
  • Session Recording
  • Remote Control
  • Screen Sharing
  • Polls (Voting)
  • Live Chat

Learn more about Zoom features.

Yes, Zoom provides API.

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com