Home/Survey/ User Feedback Software/Zoho Survey
Updated on: September 16, 2021

What is Zoho Survey ?

Zoho Survey - Survey/ User Feedback Software
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Survey

A simple and robust platform for online surveys
(982 Ratings) Write Review

Zoho Survey is an user-friendly survey software based on cloud, designed for freelancers, small to mid-size businesses, large enterprises, NGOs and more. It is loaded with all the essential features and intuitive tools that help to build surveys, reach to the target audience and gain real-time analytical data, which provide you with valuable insights so that you can take smarter decisions. Zoho Survey can be integrated with Google Docs, Zoho CRM, Campaigns, SalesIQ and MailChimp. It is competitively priced, apart from the free trial version, prices for the Standard, Premium and Enterprise editions are well justified according to the features.

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Zoho Survey Awards

Zoho Survey Features Show All Features

Zoho Survey Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

Zoho Survey Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • Unlimited surveys
  • 10 Questions / Survey
  • 100 Responses / Survey
  • In-mail surveys
  • Over 250 survey templates
  • Embed survey in website
  • Scoring
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited collectors/survey
  • Real-time responses
  • Export as PDF
  • Pop-up surveys
  • Survey builder in 26 languages
Plus
$25 /Month
Billed Yearly

Features

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Over 250 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited response collectors
  • Real-time responses
  • Survey builder in 26 languages
  • Skip, end page, and auto-fill logic
  • Complete survey design customization
  • Add logo
  • Question Randomization
  • Purchase responses
  • Email distribution
  • Offline response collection
  • Spam protection
  • Customizable reports
  • Export reports in XLS, CSV
  • Share everything
  • Zoho Sheet integration
  • Eventbrite integration
  • Slack integration
  • Shopify Integration
  • Zendesk integration
  • Track surveys
  • Sentiment analysis
PRO
$35 /Month
Billed Yearly

Features

  • Includes features of Plus plan, plus
  • Unlimited responses
  • Piping logic
  • Custom variable
  • White label survey
  • Upload favicon
  • Multilingual surveys
  • Multilingual reports
  • Send email notifications
  • URL callback notification (webhook)
  • Export reports in SPSS
  • Zoho CRM integration
  • Trigger function
  • Google Sheets integration
  • Tableau integration
Enterprise
$75 /Month
Billed Yearly

Features

  • Includes features of Pro plan, plus
  • Admin + 2 users
  • 7000 responses/month
  • User management
  • Department creation
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Disclaimer: The pricing details were last updated on 10/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Survey pricing.

Zoho Survey FAQs

Zoho Survey is Survey/ User Feedback Software. Zoho Survey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about Zoho Survey features.

Yes, Zoho Survey provides API.

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Zoho Survey Reviews

OVERALL RATING
4.5
Based on 982 Rating(s)
Rating Distribution
  • 64.4 %
  • 28.7 %
  • 5.4 %
  • 0.6 %
  • 0.8 %
SHARE YOUR EXPERIENCE Write a Review
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robert r
robert rSource : g2crowd.com
(Reviewed on 22 November 2020) "Easy to create high quality surveys using this software and also helps to improve user experience."

What do you like best?

Best thing about this software is it's loading speed. As we all know that website speed is so important for Search engine optimization. It is one of the top ranking factor.

Whenever someone visited my website, surveys created using ZohoSurvey pop ups immediately without affecting my website speed. This helps to improve our user experience as well as SEO rakings of our website.

What do you dislike?

There are no issues at all. they work perfectly just like I wanted it to be. The surveys are easy to manage even with less functions available.

Recommendations to others considering the product:

Initially when you sign up, they offer you 7 days free trial. So, make sure to utilize that period efficiently to understand all the basic and advanced options which are available to create on this software.

One can even use the data collected from the survey to create case studies and post it in your site to create quality content and to generate more revenue.

What problems are you solving with the product? What benefits have you realized?

I'm having trouble to understand my customers views on financial products. ZohoSurvey has helped me to tackle that issue by their survey creator facility.

I have created surveys using this software to understand my customers views on Financial products like Mutual funds, their opinion on economy, etc. This helps me to improve my product and content of my website. The surveys help me to gather relevant data which I can use to create multiple case studies on various topics which comes under my niche.

...more
Francisco G
Francisco GSource : g2crowd.com
(Reviewed on 18 November 2020) "Great choise to research and you can connect with others apps by Zoho"

What do you like best?

The platform it's really friendly, you can do surveys really fast

What do you dislike?

I don't have any problems actually, it´s really usefull

What problems are you solving with the product? What benefits have you realized?

You can get results in real time, it's really useful for urgent research

...more
Kristen Sze
Kristen Sze Source : g2crowd.com
(Reviewed on 15 November 2020) "Amazing Survey Site!"

What do you like best?

Zoho Survey is truly one of a kind. We use it extensively to gather feedback from both customer and internal employees, customizing each survey with the ready and easy to use plug and play tools from the UI.

The choice of templates are truly flexible and very easy to understand, be from the creator's perspective and the survey participant. What we get is a highly responsive survey that would be able to adapt seamlessly to any platform from which opened from.

If anything. i have personally tried various online platforms and Zoho is still one of if not the best out there.

What do you dislike?

The trail period is kinda short. Granted, a subscription would be the end goal but for it to drag out longer and to let new users actually conduct and finish one survey routine would be a great testament for continued usage.

Recommendations to others considering the product:

Try it out at least! you will be astonished to find out how useful and simple their online tool is!

What problems are you solving with the product? What benefits have you realized?

Zoho templates and various plugins are what sets them apart from others. Our company needed a way to collect survey answers in a way that we could segment them into area and also collate multiple responses within each question.

Zoho went ahead and beyond that, with an awesome collection feature that allows us to see the overall score/ mean and median on our results. This allows easy comparison and a simple but effective overview.

...more
Mark D
Mark DSource : g2crowd.com
(Reviewed on 10 November 2020) "Great way to gather feedback, get reviews on products. Bundle this Zoho One & this tool is perfect!"

What do you like best?

Ability to structure a flow type system to the survey, plus having questions appear and disappear based on users response to previous questions. This can make the survey feel alive.

What do you dislike?

Need prettier templates. Give more templates that look enhanced.

Recommendations to others considering the product:

Make sure you bundle with Zoho One. It makes everything so much simpler and smoother. The hooks and connections between all the Zoho products is a game changer and time saver. You will find yourself amazed at everything you can do. The possibilities are endless.

What problems are you solving with the product? What benefits have you realized?

I need to gather feedback, reviews or even opinions on future topics, this survey tool is awesome! After someone signs up for my real estate service, I use this survey to gather feedback on how to make the onboard process simpler. Also, as they are using the system, I prompt them for improvements, I even leave an open survey for them to send feedback whenever they want. Once a transaction is completed, I use this survey system to gather reviews for my website. Everything is logged and can even be connected to Zoho CRM, attaching it right to your clients record in the CRM.

...more
Juan Manuel L
Juan Manuel LSource : g2crowd.com
(Reviewed on 05 November 2020) "The best supports to create surveys"

What do you like best?

The best thing about this software is that it has an excellent interface, the appearance really catches you, it is extremely clean and aesthetic, which allows you to have an intuitive experience and a very comfortable handling of the page or application.

I like that it has many templates to carry out your surveys, very innovative and easy models to ask your questions.

What do you dislike?

We have not found anything negative, really delighted with this software.

Recommendations to others considering the product:

Absolutely recommended, easy to use and very effective, fully guaranteed.

What problems are you solving with the product? What benefits have you realized?

One of the best things that Zoho has is that you can test the product instantly, you can synchronize it with different social networks.

It has synchronization with google to see the results of the surveys, it is very good to save time and still get a clean and fast job.

...more
Vibhuti P
Vibhuti PSource : g2crowd.com
(Reviewed on 29 October 2020) "Zoho Survey Review"

What do you like best?

I like the most is that in zoho survey we can create survey forms fast as compare to google survey. In zoho survey, we have different types of emojis and pointers to express the ratings and nps scores. Also we can duplicate the forms and edit with new date and hurray your form is ready . Just love its simplicity.

What do you dislike?

Little lagging part rest all things are good.

What problems are you solving with the product? What benefits have you realized?

Earlier i stuck into problem like to create survey forms, to create emailer , to create insights in all different platforms. But i got to know about zoho survey and campaigns. It does all things that i want and solved my problems.

...more
Joseph  D
Joseph DSource : g2crowd.com
(Reviewed on 15 October 2020) "Interviews with clients and staff to evaluate our performance and improve service."

What do you like best?

We implemented Zoho Survey from the need to be able to collect data and information through the creation and sending of surveys, this has been quite favorable, since through these surveys we have been able to make both clients and our human talent we have been able to know how we are doing things and we have been able to find key points to improve the attention and increase our performance in general as a company.

What do you dislike?

I find the price a bit high compared to other survey tools, but it does its job outstandingly.

Recommendations to others considering the product:

Zoho Survey is a tool from which we have taken great advantage by conducting surveys in the most intuitive and comfortable way for both us who create them and the user who answers them. This tool is a perfect support for intelligent decision making.

What problems are you solving with the product? What benefits have you realized?

Zoho Survey has been a tool that through the creation of surveys and study of the results of them, has helped us make decisions to improve as an organization, allowing us to find possible needs of our customers and try to optimize our service and attention to them, also study the improvements we could make in our own space to create a better working environment in each department.

...more
Khurram D
Khurram DSource : g2crowd.com
(Reviewed on 13 October 2020) "Zoho Survey is good software & easy to setup"

What do you like best?

Its very to easy to setup & it fully support Arabic language

What do you dislike?

It still have old front end user interface which need to be change & they must add conversational User Interface which is more like one to one experience for customers

What problems are you solving with the product? What benefits have you realized?

Getting market insights, customer feedback , Employee Evaluation and employee details

...more
Eugen V
Eugen VSource : g2crowd.com
(Reviewed on 09 October 2020) "Good tool if you use premium+ tariff"

What do you like best?

I was looking for the tool that can implement a tandomization of question within pages. Zoho Survey can do this. It is perfect. It is easy to export all the datat to SPSS format.

What do you dislike?

Not really user friendly interface. I spent a lot of time to get used to it. Generally, it is not a big problem. Also, it is difficult to customize embedded reports.

What problems are you solving with the product? What benefits have you realized?

I collected data across student sample with Zoho Survey. I was able to insert questions as tables, range and ranking. It is a great benefit.

Also ,they offer a free membership for students if you have s tudent id. Very agreat approach!

...more
Mahesh K
Mahesh KSource : g2crowd.com
(Reviewed on 05 October 2020) "Most customizable surveys"

What do you like best?

Zoho surveys is easily the most customizable surveys and best in the market.

What do you dislike?

Zoho surveys is the best in surveys category. There is nothing I dislike about it

What problems are you solving with the product? What benefits have you realized?

I have to get my colleagues opinion while making any decisions. Zoho surveys is helping me get their opinions easily.

...more
Read All Reviews

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Zoho Survey Screenshots

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