Home/Survey/ User Feedback Software/Zoho Survey
Updated on: January 26, 2020
What is Zoho Survey ?
Zoho Survey - Survey/ User Feedback Software : SaaSworthy.com
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Zoho Survey

A simple and robust platform for online surveys
(488 Ratings) Write Review

Zoho Survey is an user-friendly survey software based on cloud, designed for freelancers, small to mid-size businesses, large enterprises, NGOs and more. It is loaded with all the essential features and intuitive tools that help to build surveys, reach to the target audience and gain real-time analytical data, which provide you with valuable insights so that you can take smarter decisions. Zoho Survey can be integrated with Google Docs, Zoho CRM, Campaigns, SalesIQ and MailChimp. It is competitively priced, apart from the free trial version, prices for the Standard, Premium and Enterprise editions are well justified according to the features.


Zoho Survey Awards

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Zoho Survey Features Show All Features

Zoho Survey Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

Zoho Survey Pricing

Pricing ModelFree Trial , Freemium , Subscription


  • Unlimited surveys
  • 10 Questions / Survey
  • 100 Responses / Survey
  • In-mail surveys
  • Over 200 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • 1 response collector/survey
  • Real-time responses
  • Export as PDF
  • Slack integration
$20 /Month
Billed Yearly


  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Over 200 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited response collectors
  • Real-time responses
  • Skip, end page, and auto-fill logic
  • Complete survey design customization
  • Add logo
  • Purchase responses
  • Email distribution
  • Offline response collection
  • Spam protection
  • Customizable reports
  • Export reports in XLS, CSV
  • Share everything
  • Zoho Sheet integration
  • Eventbrite integration
$25 /Month
Billed Yearly


  • Includes features of Plus plan, plus
  • Piping logic
  • Custom variable
  • White label survey
  • Upload favicon
  • Multilingual surveys
  • Multilingual reports
  • Send email notifications
  • URL callback notification (webhook)
  • Export reports in SPSS
  • Zoho CRM integration
  • Zoho Commerce integration
  • Trigger function
  • Google Sheets integration
  • Tableau integration
  • Shopify integration
  • Zendesk integration
$60 /Month
Billed Yearly


  • Includes features of Pro plan, plus
  • Admin + 2 users
  • User management
  • Department creation
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Survey FAQs

Zoho Survey is Survey/ User Feedback Software. Zoho Survey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about Zoho Survey features.

The pricing for Zoho Survey starts at $29.0 per month. Zoho Survey has 3 different plans:

  • Plus at $29.0 per month.
  • PRO at $39.0 per month.
  • Enterprise at $89.0 per month.
    • Zoho Survey also offers a Free Plan with limited features.

      Learn more about Zoho Survey pricing.

Yes, Zoho Survey offers a free plan.

Learn more about Zoho Survey pricing.

Yes, Zoho Survey provides API.

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Zoho Survey Reviews

Based on 488 Rating(s)
Rating Distribution
  • 318
  • 48
  • 15
  • 104
  • 3
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Kaveh KamoonehSource : trustpilot.com
(Reviewed on 26 November 2019)
Program promises a lot of value but…

Program promises a lot of value but customer Service leaves a lot to be desired. Most tech support people are not very familiar with the product. It's true that Zoho has a lot of different applications and no one can know all of them, but why can't they just ask you which application you need help with and get you to talk to a person with that specialty. On boarding is very frustrating. If you can have the stomach to go through that, then eventually you may reach a place where you realize the promise of Zoho. But good luck getting there.

zoho scamSource : trustpilot.com
(Reviewed on 24 November 2019)

scam, support never responds

E LauraSource : trustpilot.com
(Reviewed on 22 November 2019)
Very very impressed.

We recently bought Zoho CRM for our sales and marketing teams to use and would recommend to anyone. Amazing price, and actually we've found the customer services team to be fantastic. Paddy (a member of their onboarding team has helped us with any issues that arose with set-up (not technical issues, more that we didn't know how to do it with absolute determination and professionalism. I couldn't fault the customer service we've received at all, and the CRM does absolutely everything we want it to.

Kay Altenburger - DeWittSource : trustpilot.com
(Reviewed on 15 November 2019)
Only allowed to receive five emails per…

Only allowed to receive five emails per day [incoming] zero allowed to send.Called the company three times and they said it was because I had two emails that I sent bounce back.WTH. Go figure, did more research on the company and sure enough it is owned by a company in INDIA, the C/S reps could not comprehend my English and asked me several times if I could speak clearer --- who me!!! Not speaking clearly. I am a detail nut! Paid for this service and filing a complaint with my credit card company. Hope to get a full refund. What in the world is their problem................

amy petriSource : trustpilot.com
(Reviewed on 04 November 2019)
This system is archaic and there is…

This system is archaic and there is currently no way to merge expenses or reports. Slow, gets jacked up and just Terrible. Uggggh.

cwSource : trustpilot.com
(Reviewed on 30 October 2019)
Somehow tried to hack my emails.

Somehow tried to hack my emails.

Septre BleuSource : play.google.com
(Reviewed on 25 October 2019)

Well... I can review my surveys.. But cannot make them. Ignore those about white screen. I got no such thing. It worked fine for the most part.

Daniel BurginSource : trustpilot.com
(Reviewed on 24 October 2019)
Been going round and round in circles…

Been going round and round in circles with Zoho support for around a week now. Additional factor authorisation stopped working for me - they successfully sent me instructions on how to reset it.I could then sign in on a new computer after re-linking the authentication, but it wouldn't let me log in on the desktop app anymore. I can, however, access from the browser.I tell support that I've tried re-syncing the authenticator - they send me an e-mail telling me to try re-syncing the authenticator.I remind support I've already tried that - they ask me to clear my cookies. I remind them I'm using the desktop app and no longer have issues with signing in with the browser - they ask me which app I'm talking about and what URL I'm trying to access. It's Zoho's app. Downloaded from Zoho. It doesn't need a url. I'm currently waiting for them to tell me whether or not they realise that they provide this app or not... really disappointing support.

ICFSource : trustpilot.com
(Reviewed on 21 October 2019)
NON existent support on PAID service, don't waste your money - Terrible

We took out a PAID subscription, we thought that the least we would get is some kind of SUPPORT - WRONG, you send messages about BUGS, and problems = NO REPLY. We are now going to have to export everything to another mail system, can't use a business that you pay for and they don't even have the common courtesy to reply.Indian style support = non existentEven if you PAY. Use it for FREE, never pay these guys a dollar.

ChrisSource : trustpilot.com
(Reviewed on 16 October 2019)

Zoho products are full of bugs which makes working with them frustrating and time consuming.

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