Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction.
|Support||Business Hours Online||Customer Type||Medium Business Small Business|
|API||Location / Phone Number||Haryana, India|
|Deployment||SaaS/Web/Cloud Mobile - Android||Category||Call Center Software|
Perfect for early stage startups, Home based companies, garage based companies and well get the hint.
Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants
Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.
Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Best for managing business and bringing more business via calling in a interactive AI way
Service has down times too, bugs are there
Service is providing me options of support to keep customers happy
It has a user friendly UI. It has all the necessary solution that we require for our IVR. It has best ways to track our calls and our customer. It also provides the advantage of using CRM integrations.
It does not send any information for low coins to customer and it sometime gets lack and stopped working. sometime we face the issue to data updation.
It has helped me keeping the track of my leads and the records.
No setup or set of wires are required for setup of a call centre. Just a solution working over website will solve the problem
Sometimes the voice quality over the solution is not up to the mark and voice latency is also observed
They are available in most of the countries around the globe and no local address proof is required when you buy the service of a specific country.
We are a Dubai based company working in India and with this setup, we do not need a physical setup for our service there.
1. Cost effective.
2. Only Internet access required to use the solution.
3. No maintenance cost required.
4. Since the solution deployed in Cloud, we can access from anywhere around the world.
1. There are some time voice quality issues.
2. Sometimes application will crash also.
They provide number masking which is very useful tool for SME segment out in the market.
1. Cost saving as we don't need any extra man power for maintaining hardware resources.
- The downtime is very very very few.
- Reliable in terms of availability
- Ease of using the panel
- Reports are very unorganised
- Pathetic support team
It's quite easy to use product.
- streamlined the support system with the introduction of Super receptionist. CALL FLOW managed as per the load.