Knowlarity

About Knowlarity

Deep Dive with Clara AI

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

74%
Momentum

66%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Knowlarity Awards

# 6 Fastest Growing Call Center Software
Q1 2020

# 5 Most Popular Call Center Software
Q1 2020

# 5 Most Searched Call Center Software
Q1 2020

Knowlarity Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Knowlarity Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Knowlarity Custom

Features

Voice
- Cloud Contact Centre
- Virtual Number
- IVR Solution
- Number Masking
- Lead Management
- Missed Call
- Toll Free Number
- Automated Outbound Calling
- Google Verified Calling
- Click to Call
- Softphone Solution (MPLS)
- Virtual Mobile Number CLI
Messaging
- Promotional SMS
- Transactional SMS
Video Platform
- Track, Record & Manage
- Personalized Room Links
- Do-it-Yourself
AI-enabled platform
- Speech Analytics
- Text to Speech
- ChatBot/VoiceBot

Start Free Trial

Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Knowlarity Pricing

Knowlarity Alternatives

View All Knowlarity Alternatives

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Exotel Have reliable voice and SMS communications with customers read more

4.4 132 user ratings

View Details Knowlarity Vs Exotel

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Call Center Studio Enhance your customer satisfaction with Call Center Studio read more

4.8 130 user ratings

View Details Knowlarity Vs Call Center Studio

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Ozonetel CloudAgent Manage high call volumes and exclusive call centre challenges seaml... read more

4.5 27 user ratings

View Details Knowlarity Vs Ozonetel CloudAgent

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teloz Streamline Communications, Enhance Productivity, Improve Customer E... read more

View Details

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoom Contact Center Elevate Customer Engagement with Seamless, Intelligent Interactions read more

View Details

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

XCALLY Best omnichannel contact center application. read more

4.9 86 user ratings

View Details

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vonage Contact Center A Contact Center Software for Business read more

4.3 131 user ratings

View Details

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ULTATEL Improve Customers Journey Using Cloud Contact Center read more

View Details Knowlarity Vs ULTATEL

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ZIWO Interact with your clients in a seamlessly read more

4.7 63 user ratings

View Details Knowlarity Vs ZIWO

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HoduCC Comprehensive and consolidated contact center software read more

4.8 20 user ratings

View Details Knowlarity Vs HoduCC

Knowlarity Reviews

User Rating

4.3/5 (Based on 24 Ratings)

Rating Distribution

Excellent
58.3%
Very Good
25%
Average
8.3%
Poor
4.2%
Terrible
4.2%

Do You Use Knowlarity?

Write a Review

Knowlarity Reviews

Videos on Knowlarity

Click to call

Knowlarity Toll F...

Explore our Devel...

Knowlarity Screenshots

Charts

Knowlarity FAQs

What is Knowlarity used for?

Knowlarity is Call Center Software. Knowlarity offers the following functionalities:

Outbound Call Center
Inbound Call Center
Progressive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about Knowlarity features.

What are the top alternatives for Knowlarity?

Here`s a list of the best alternatives for Knowlarity:

Does Knowlarity provide API?

Yes, Knowlarity provides API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.