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Updated on: September 22, 2020
What is Knowlarity ?
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Knowlarity

Call center software with cloud telephony solution
(11 Ratings) Write Review

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction.

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Knowlarity Features Show All Features

Knowlarity Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Haryana, India
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Knowlarity Pricing

Pricing ModelFree Trial , Quotation Based
Advanced Plan
Custom

Features

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Multi-Language Message
  • Custom On-Hold Music
  • Custom SMS API
  • Multi Agent Free Login
  • Multi Level IVR
  • Incall Transfer
  • Post Call Hooks(Hook API)
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial Basic
  • Call Recording: 3 Mo
  • QuickDial +
  • Pick your VIP Number
  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
Custom

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • CRM Integration
  • Call Recording: Unlimited
Premium Plus Plan
Custom

Features

  • Includes features of Premium Plan, plus
  • Call Recording: Unlimited

Enterprise Plan
Custom

Features

  • Includes features of Premium Plus Plan, plus
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports
  • Virtual Number pool
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Knowlarity FAQs

Knowlarity is Call Center Software. Knowlarity offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Progressive Dialer
  • Inbound Call Center
  • Outbound Call Center

Learn more about Knowlarity features.

Knowlarity provides a custom pricing for their software.

Learn more about Knowlarity pricing.

No, Knowlarity does not offer a free plan.

Learn more about Knowlarity pricing.

Yes, Knowlarity provides API.

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Knowlarity Reviews

OVERALL RATING
3.4
Based on 11 Rating(s)
Rating Distribution
  • 33.3 %
  • 33.3 %
  • 16.7 %
  • 0 %
  • 16.7 %
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Administrator in InsuranceSource : g2crowd.com
(Reviewed on 26 October 2019)
"Cloud Telephony services in india"

What do you like best?

It's one of the leading cloud Telephony service available as of now. It provide a virtual no. through which a call can be diverted accordingly

What do you dislike?

Not as such, because, you wouldn't get any better.

Recommendations to others considering the product:

You may give it a try., Nothing good is available compared to this one.

What problems are you solving with the product? What benefits have you realized?

To ensure that we're not missing out on on customers

...more
Source : g2crowd.com
(Reviewed on 28 July 2018)
"Super Receptionist : A life saver"

What do you like best?

1. Cost effective.

2. Only Internet access required to use the solution.

3. No maintenance cost required.

4. Since the solution deployed in Cloud, we can access from anywhere around the world.

What do you dislike?

1. There are some time voice quality issues.

2. Sometimes application will crash also.

Recommendations to others considering the product

They provide number masking which is very useful tool for SME segment out in the market.

What business problems are you solving with the product? What benefits have you realized?

1. Cost saving as we don't need any extra man power for maintaining hardware resources.

...more
Shivam PSource : g2crowd.com
(Reviewed on 18 June 2020)
"Super Receptionist for managing Inbound/Outbound Calls"

...more
Source : g2crowd.com
(Reviewed on 02 April 2019)
"It is a nice experience"

What do you like best?

It has a user friendly UI. It has all the necessary solution that we require for our IVR. It has best ways to track our calls and our customer. It also provides the advantage of using CRM integrations.

What do you dislike?

It does not send any information for low coins to customer and it sometime gets lack and stopped working. sometime we face the issue to data updation.

What business problems are you solving with the product? What benefits have you realized?

It has helped me keeping the track of my leads and the records.

...more
Source : g2crowd.com
(Reviewed on 23 January 2019)
"Hassle Free Setup & Service"

What do you like best?

No setup or set of wires are required for setup of a call centre. Just a solution working over website will solve the problem

What do you dislike?

Sometimes the voice quality over the solution is not up to the mark and voice latency is also observed

Recommendations to others considering the product

They are available in most of the countries around the globe and no local address proof is required when you buy the service of a specific country.

What business problems are you solving with the product? What benefits have you realized?

We are a Dubai based company working in India and with this setup, we do not need a physical setup for our service there.

...more
Source : g2crowd.com
(Reviewed on 15 June 2019)
"Helping in extending business"

What do you like best?

Best for managing business and bringing more business via calling in a interactive AI way

What do you dislike?

Service has down times too, bugs are there

What problems are you solving with the product? What benefits have you realized?

Service is providing me options of support to keep customers happy

...more
Shubham CSource : g2crowd.com
(Reviewed on 15 June 2019)
"Helping in extending business"

What do you like best?

Best for managing business and bringing more business via calling in a interactive AI way

What do you dislike?

Service has down times too, bugs are there

What problems are you solving with the product? What benefits have you realized?

Service is providing me options of support to keep customers happy

...more
Source : g2crowd.com
(Reviewed on 31 July 2017)
"Value for money"

What do you like best?

- The downtime is very very very few.

- Reliable in terms of availability

- Ease of using the panel

What do you dislike?

- Reports are very unorganised

- Pathetic support team

Recommendations to others considering the product

It's quite easy to use product.

What business problems are you solving with the product? What benefits have you realized?

- streamlined the support system with the introduction of Super receptionist. CALL FLOW managed as per the load.

...more
Hive MsgSource : trustpilot.com
(Reviewed on 19 May 2020)
very bad customer services

very bad customer services

...more

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