Home/Call Center Software/Knowlarity
Updated on: November 18, 2019
What is Knowlarity ?
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Knowlarity - Call Center Software : SaaSworthy.com
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Knowlarity

Call center software with cloud telephony solution
(5 Ratings) Write Review

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction.

Knowlarity Features Show All Features

Knowlarity Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number Haryana, India
Deployment SaaS/Web/Cloud Mobile - Android Category Call Center Software

Knowlarity Pricing

Pricing ModelFree Trial , Subscription
How much does Knowlarity cost ?
The pricing for Knowlarity starts at $20.0 per month. Knowlarity has 3 different plans such as - Basic Plan at $20.0 per month, Advanced Plan at $30.0 per month and Premium Plan at $50.0 per month. Knowlarity also offers a custom plan based on the customer's request.
Basic Plan
$20 /Month

Perfect for early stage startups, Home based companies, garage based companies and well get the hint.

Features

  • Product Interface : Web Interface, Mobile App, 128 Bit Security, Unified Management
  • Basic IVR : Blacklisting, Welcome Greeting, Programmable Extension, Dynamic Greetings, Time Based Routing, Click-to-call, Voicemail
  • Advance IVR : Multi-Language Message, Custom On-Hold Music, Multi Agent Free Login
  • Reports and Alerts : Real-Time Analytics, Call Logs, Email Reports, SMS Acknowledgement, SMS Notification, Quick Dial Basic, Call Recording : 1 Month

Add-On

  • QuickDial plus
  • Pick your VIP Number
Advanced Plan
$30 /Month

Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants

Features

  • Includes features of Basic plan, plus
  • Advanced Call Forwarding
  • Custom SMS API
  • Multi Level IVR
  • Post Call Hooks(Hook API)
  • CRM Integration
  • Call Recording - 3 Months

Add-ons

  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
$50 /Month

Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • Call Recording : Unlimited
Enterprise Plan
Custom

Features

  • includes features of Premium Plan, plus
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports

Add-ons

  • Virtual Number pool
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Knowlarity Reviews

OVERALL RATING
3.9
Based on 5 Rating(s)
Rating Distribution
  • 3
  • 1
  • 1
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 14 June 2019)
"Helping in extending business"

What do you like best?

Best for managing business and bringing more business via calling in a interactive AI way

What do you dislike?

Service has down times too, bugs are there

What problems are you solving with the product? What benefits have you realized?

Service is providing me options of support to keep customers happy

...more
Source : g2crowd.com
(Reviewed on 01 April 2019)
"It is a nice experience"

What do you like best?

It has a user friendly UI. It has all the necessary solution that we require for our IVR. It has best ways to track our calls and our customer. It also provides the advantage of using CRM integrations.

What do you dislike?

It does not send any information for low coins to customer and it sometime gets lack and stopped working. sometime we face the issue to data updation.

What business problems are you solving with the product? What benefits have you realized?

It has helped me keeping the track of my leads and the records.

...more
Source : g2crowd.com
(Reviewed on 22 January 2019)
"Hassle Free Setup & Service"

What do you like best?

No setup or set of wires are required for setup of a call centre. Just a solution working over website will solve the problem

What do you dislike?

Sometimes the voice quality over the solution is not up to the mark and voice latency is also observed

Recommendations to others considering the product

They are available in most of the countries around the globe and no local address proof is required when you buy the service of a specific country.

What business problems are you solving with the product? What benefits have you realized?

We are a Dubai based company working in India and with this setup, we do not need a physical setup for our service there.

...more
Source : g2crowd.com
(Reviewed on 27 July 2018)
"Super Receptionist : A life saver"

What do you like best?

1. Cost effective.

2. Only Internet access required to use the solution.

3. No maintenance cost required.

4. Since the solution deployed in Cloud, we can access from anywhere around the world.

What do you dislike?

1. There are some time voice quality issues.

2. Sometimes application will crash also.

Recommendations to others considering the product

They provide number masking which is very useful tool for SME segment out in the market.

What business problems are you solving with the product? What benefits have you realized?

1. Cost saving as we don't need any extra man power for maintaining hardware resources.

...more
Source : g2crowd.com
(Reviewed on 30 July 2017)
"Value for money"

What do you like best?

- The downtime is very very very few.

- Reliable in terms of availability

- Ease of using the panel

What do you dislike?

- Reports are very unorganised

- Pathetic support team

Recommendations to others considering the product

It's quite easy to use product.

What business problems are you solving with the product? What benefits have you realized?

- streamlined the support system with the introduction of Super receptionist. CALL FLOW managed as per the load.

...more

Videos on Knowlarity Youtube Official Channel

Knowlarity Screenshots

SuperReceptionist screenshot: Insights gives SuperReceptionist users the summary of their account
SuperReceptionist screenshot: Users can see how many calls have been received and when with SuperRececptionist
SuperReceptionist screenshot: Filter results based on plans and check up on which agents answered which calls with SuperReceptionist
SuperReceptionist screenshot: View customer cases, names and numbers and check caller history with SuperReceptionist
SuperReceptionist screenshot: Edit customer / caller information with SuperReceptionist
SuperReceptionist screenshot: Users can update their account information and settings with SuperReceptionist
SuperReceptionist screenshot: Insights gives SuperReceptionist users the summary of their account
SuperReceptionist screenshot: Insights gives SuperReceptionist users the summary of their account
SuperReceptionist screenshot: Users can see how many calls have been received and when with SuperRececptionist
SuperReceptionist screenshot: Filter results based on plans and check up on which agents answered which calls with SuperReceptionist
SuperReceptionist screenshot: View customer cases, names and numbers and check caller history with SuperReceptionist
SuperReceptionist screenshot: Edit customer / caller information with SuperReceptionist
SuperReceptionist screenshot: Users can update their account information and settings with SuperReceptionist