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Knowlarity

Wow your Customers Journey on a Smart Communication Platform

(11 Ratings) Write Review

What is Knowlarity and how does it work? Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience.

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Knowlarity Awards

Knowlarity Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.

Knowlarity Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Haryana, India
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.knowlarity.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Call Center Software

Knowlarity Pricing

Pricing ModelFree Trial , Quotation Based

Knowlarity

Custom

Features

Voice
- Cloud Contact Centre
- Virtual Number
- IVR Solution
- Number Masking
- Lead Management
- Missed Call
- Toll Free Number
- Automated Outbound Calling
- Google Verified Calling
- Click to Call
- Softphone Solution (MPLS)
- Virtual Mobile Number CLI
Messaging
- Promotional SMS
- Transactional SMS
Video Platform
- Track, Record & Manage
- Personalized Room Links
- Do-it-Yourself
AI-enabled platform
- Speech Analytics
- Text to Speech
- ChatBot/VoiceBot

Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Knowlarity pricing.

Knowlarity Alternatives Knowlarity Alternatives

(7 RATINGS) Exotel Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for... read more Visit Website Knowlarity vs Exotel

Ozonetel CloudAgent Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical... read more Visit Website Knowlarity vs Ozonetel CloudAgent

(100 RATINGS) MyOperator MyOperator provides a modern cloud-based call management solution for businesses to handle their... read more Visit Website Knowlarity vs MyOperator

(2778 RATINGS) TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more Visit Website Knowlarity vs TalkDesk

(626 RATINGS) CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more Visit Website Knowlarity vs CloudTalk

(1442 RATINGS) Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more Visit Website Knowlarity vs Nextiva

(164 RATINGS) CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more Visit Website Knowlarity vs CallHippo

(13 RATINGS) Freshdesk Contact Ce... Freshdesk Contact center is a cloud-based call center solution best suitable for customer support... read more Visit Website Knowlarity vs Freshdesk Contact Center (Formerly Freshcaller)

(70 RATINGS) Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more Visit Website Knowlarity vs Bright Pattern

(45 RATINGS) CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more Visit Website Knowlarity vs CallTools

Knowlarity Reviews

OVERALL RATING 4 Based on 11 Rating(s)

Rating Distribution

Excellent 54.5 %
Very Good 27.3 %
Average 18.2 %
Poor 0 %
Terrible 0 %

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Knowlarity FAQs

Q. What is Knowlarity used for?

Knowlarity is Call Center Software. Knowlarity offers the following functionalities:

Outbound Call Center
Inbound Call Center
Progressive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about Knowlarity features.

Q. What are the top alternatives for Knowlarity?

Here`s a list of the best alternatives for Knowlarity:

Q. Does Knowlarity provide API?

Yes, Knowlarity provides API.

Articles on Knowlarity

SaaS Weekly Roundup SaaS weekly roundup #6: Gupshup acquires Knowlarity, Chargebee raises $250million, and more From big acquisitions to bigger funding rounds, the past week was full of action for the SaaS... read more

Customers

Reliance Foundation

Cushman

Fortis

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