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About Zoho SalesIQ

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.

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Screenshots & Videos

Call track
Pop-up notification
Video Thumbnail
Video Thumbnail


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Zoho SalesIQ Awards

Zoho SalesIQ Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message


Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents


Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone
Zoho SalesIQ Pricing

Free Trial


Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans


Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho SalesIQ Pricing.

Zoho SalesIQ Alternatives

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Zoho SalesIQ Reviews

User Rating

4.5/5 (Based on 406 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing

Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options

Do You Use Zoho SalesIQ?

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Review Summary

Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement.


  • Userfriendly interface and easy to set up.
  • Realtime visitor tracking and engagement monitoring.
  • Detailed analytics and reporting for datadriven insights.
  • Customisable chatbots and knowledge base for efficient customer support.


  • Limited native integrations and addons compared to some competitors.
  • Occasional reports of slow response times or technical glitches.
  • Basic plan lacks some advanced features found in highertier plans.
  • Limited integration with thirdparty CRMs and marketing automation tools.

Zoho SalesIQ Reviews

AI-Generated from the text of User Reviews

Videos on Zoho SalesIQ

Zoho SalesIQ Screenshots

Zoho SalesIQ FAQs

What is Zoho SalesIQ used for?

Zoho SalesIQ is Live Chat Software. Zoho SalesIQ offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Zoho SalesIQ features.

What are the top alternatives for Zoho SalesIQ?

Does Zoho SalesIQ provide API?

Yes, Zoho SalesIQ provides API.

Zoho SalesIQ Contact

Vendor Details

Pleasanton, California

Contact Details

+1 877-834-4428

Social Media Handles

Zoho SalesIQ Integrations


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