Home/Live Chat Software/Zoho SalesIQ
Updated on: July 6, 2020
What is Zoho SalesIQ ?
Zoho SalesIQ - Live Chat Software : SaaSworthy.com
View Gallery
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho SalesIQ

Live Chat for Customer Support and Business Growth
(542 Ratings) Write Review

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.

FOLLOWERS
679

Zoho SalesIQ Features Show All Features

Zoho SalesIQ Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Zoho SalesIQ Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Close deals faster for free

Features

  • 2 operators included
  • GDPR configurations
  • Number of visitor tracked per month : 5000
  • Number of Websites : 1
  • Chat Volume per Month : 100 Chat Conversations
  • Department : 1
  • Different Roles and Permissions
  • Chat history : 30 days
  • Set concurrent Chat Limit
  • Website Visitor History
  • Attach Lead scores to your website visitors
  • Tabbed organization - handle multiple chats
  • Advanced visitor information : Basic
  • In chat file sharing
  • Future View
  • Canned Messages for quick strikes
  • Transfer chats to other operators
  • End your session smartly
  • Add and view notes to a chat
  • Signature Live Chat /Live Chat for Emails
  • Easy to connect
  • Chat without leaving their current window
  • Offline Messaging
  • Conversation view for past chats
  • Easy upload files to opeartors
  • Voice their feedback
  • Ability to rate their operator
  • E-mail themselves a transcript
  • Email Genie
  • Chat with customers from mobile devices
  • Recieve desktop notifications
  • Zoho CRM and Desk Integration
  • Zoho Campaign
  • Inter-operator Chat
  • Portal Wide Message board
  • Notification Center
  • Easy access to integrated search
  • Update your status
  • Daily Report
  • Desktop Apps
  • Mobile SDK
Basic
$17 /Month
Billed Yearly

Features

  • Included Operators : 3
  • Includes features of Free plan, plus
  • Custom Chatbots : 1
  • Number of Visitors Tracked per Month : 50000
  • Number of Websites : 3
  • Chat Volume per Month : 1000 chat conversations
  • Department : 3
  • Intelligent Trigger : 3
  • Visitor Routing : 3
  • Chat History : Unlimited
  • Anonymous Website Visitor identification
  • Export Website visitor List
  • Advanced Visitor Information : Advanced
  • Multiple Embed Options
  • Customize your embed's apperance
  • Customize the look and feel of your chat window
  • Advanced customization - chat window with CSS
  • Brand your Zoho SalesIQ
  • Add your operators' photo for a personal touch
  • Multiple Brands, web domains, products
  • Route chat to specific operators or departments
  • Business Hours
  • Audio Call
  • Analytics Integration
  • Zoho Assist integration
  • Salesforce CRM integration
  • Zoho Campaign
  • Zendesk Integration
  • MailChimp Integration
  • Clearbit Enrichment
  • Clearbit Reveal
  • Schedule your reports
  • Number of reports that can be scheduled : 3

Add-ons

  • 100000 Units per Month : $100
  • 200000 Units per Month : $200
  • 500000 Units per Month : $350
  • 1 Million Units per Month : $500
  • 2 Million Units per Month : $700
  • 5 Million Units per Month : $1000
Professional
$53 /Month
Billed Yearly

Features

  • Included Operators : 5
  • Cost per additional operators per month : $10
  • Includes features of Basic plan, plus
  • Custom Chatbots : 3
  • Number of visitors tracked per Month : 100000
  • Number of Websites ( Custom embeds) : 5
  • Chat Volume per month : Unlimited
  • Department : 5
  • Intelligent Trigger : 10
  • Visitor Routing : 10
  • Department based Email Configuration
  • Monitor Live Chat
  • Powerful pre-built reports and dashboards
  • Operator Performance Reports
  • Tracking dashboard
  • Number of reports that can be scheduled : 5
  • Includes features of Add-ons
Enterprise
$116 /Month
Billed Yearly

Features

  • Included operators 10
  • Includes features of Professional plan, plus
  • Cost per additional operators per month : $10
  • Custom Chatbots : 10
  • Number of Visitors tracked per Month : 200000
  • Number of Websites : 25
  • Department : 25
  • Intelligent Trigger : 25
  • Visitor Routing : 25
  • Number of reports that can be scheduled : 10
  • Includes features of Add-ons
Screenshot of the Vendor Pricing Page
Zoho SalesIQ Pricing
View Full Screen

Disclaimer: The pricing details were last updated on 25/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho SalesIQ FAQs

Zoho SalesIQ is Live Chat Software. Zoho SalesIQ offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Zoho SalesIQ features.

The pricing for Zoho SalesIQ starts at $19.00 per month. Zoho SalesIQ has 3 different plans:

  • Basic at $19.00 per month.
  • Professional at $59.00 per month.
  • Enterprise at $129.00 per month.

Yes, Zoho SalesIQ offers a free plan.

Learn more about Zoho SalesIQ pricing.

Yes, Zoho SalesIQ provides API.

Ask the Community View Community

Zoho SalesIQ Alternatives Zoho SalesIQ Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveChat
(1412 RATINGS)
LiveChat
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools...
Visit Website
Zoho SalesIQ vs LiveChat
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Intercom
(535 RATINGS)
Intercom
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire,...
Visit Website
Zoho SalesIQ vs Intercom
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Crisp
(298 RATINGS)
Crisp
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while...
Visit Website
Zoho SalesIQ vs Crisp
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Drift
(655 RATINGS)
Drift
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with...
Visit Website
Zoho SalesIQ vs Drift
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Tidio Chat
(131 RATINGS)
Tidio Chat
Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to...
Visit Website
Zoho SalesIQ vs Tidio Chat
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshchat
(249 RATINGS)
Freshchat
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically...
Visit Website
Zoho SalesIQ vs Freshchat
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Olark
(99 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
Zoho SalesIQ vs Olark
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HelpCrunch
(212 RATINGS)
HelpCrunch
HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate...
Visit Website
Zoho SalesIQ vs HelpCrunch
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Chat
(802 RATINGS)
Zendesk Chat
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues,...
Visit Website
Zoho SalesIQ vs Zendesk Chat
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Userlike
(68 RATINGS)
Userlike
Userlike is a Live chat for website and messenger support. Be there when your customers need you the most. Userlike unlocks the channels to your customers'​...
Visit Website
Zoho SalesIQ vs Userlike

Zoho SalesIQ Reviews

OVERALL RATING
4
Based on 542 Rating(s)
Rating Distribution
  • 414
  • 43
  • 17
  • 66
  • 2
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Colton OliverSource : trustpilot.com
(Reviewed on 19 June 2020)
I don’t understand how there can be…

I don’t understand how there can be this many bad reviews. A couple years ago I was on the hunt to find the right CRM for me and my business and I’ve tried several of them. Zoho was the first and only one that checked all the boxes for us and it has delivered. Customer service is phenomenal (I don’t know why there are so many complaints about it here) and it is by far the most customizable CRM I’ve seen. It takes a lot of time to customize your specifications to get things functioning the way you want to, but it really is the perfect CRM for me. 2 years in and I’m still fine-tuning things and learning new ways to improve automation and efficiency.

...more
Dening WeiSource : trustpilot.com
(Reviewed on 13 June 2020)
Their account systems are compromised

Their account systems are compromised, as soon as I signed up for an account my username and password were used to log into other services I used the same account name and password with to commit credit card fraud with stolen cards. STAY AWAY

...more
Rajendra MandawarSource : play.google.com
(Reviewed on 10 June 2020)

Very convenient to attend customer on mobile

...more
Jagan JoelSource : play.google.com
(Reviewed on 04 June 2020)

What was this update about, I am unable to reply through mob, only through PC n laptop I can reply, from mob even I reply it doesn't reflect the other side. A big platform like Zoho having this bad communicating app is very disappointing, this only brings our credentials down to our organization as we are unable to reply to our customers well.

...more
RichSource : trustpilot.com
(Reviewed on 03 June 2020)
Customer Support is lacking they forget…

Customer Support is lacking they forget to connect you back to fix things

...more
doreen rietentietSource : trustpilot.com
(Reviewed on 03 June 2020)
Cannot recommend Zoho

Cannot recommend Zoho. We have been using it for 2 years and for past 3 months, mails are not delivered to our customers. its damaging our business.

...more
JamesSource : trustpilot.com
(Reviewed on 28 May 2020)
Great support

Great support

...more
MarcSource : trustpilot.com
(Reviewed on 28 May 2020)
So far found Zoho One very disjointed

So far found Zoho One very disjointed, many of the applications seem good enough alone but they don't connect effectively without you having to manipulate how you manage your business.

...more
Rajib Kumar DeySource : trustpilot.com
(Reviewed on 26 May 2020)
Excellent ZOHO mail service for start up

I am using ZOHO mail service as starting business, It's working perfectly fine. Thanks to zoho provide free mail server for small entities, while others busy to take money from starting.

...more
stuart griffithsSource : trustpilot.com
(Reviewed on 15 May 2020)
Terrible company

Terrible company. Lie from the outset and miss sell with false promises. Disgraceful business, dont touch with a barge pole.

...more
Read All Reviews

Videos on Zoho SalesIQ

Zoho SalesIQ - Live Chat Window

Zoho SalesIQ Screenshots

Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
ZohoSalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
Zoho SalesIQ screenshot
ZohoSalesIQ screenshot

Zoho SalesIQ Integration

88%
(5 RATINGS)
Shopping Cart Software
92%
(860 RATINGS)
Ecommerce Software
89%
(416 RATINGS)
Drop Shipping Software
89%
(342 RATINGS)
Email Marketing Software
89%
(72 RATINGS)
Web Analytics Software
98%
(464 RATINGS)
Website Builder Software
89%
(118 RATINGS)
Email Marketing Software
92%
(833 RATINGS)
Website Builder Software
88%
(10 RATINGS)
Ecommerce Software
95%
(8654 RATINGS)
Website Builder Software
98%
(354 RATINGS)
Content Management Software
96%
(1843 RATINGS)
Website Builder Software
95%
(349 RATINGS)
Content Management Software
98%
(819 RATINGS)
Marketing Automation Software
92%
(487 RATINGS)
Content Management Software
90%
(585 RATINGS)
Email Marketing Software
98%
(7755 RATINGS)
Email Marketing Software
96%
(291 RATINGS)
Landing Page Software
91%
(684 RATINGS)
Email Marketing Software
92%
(103 RATINGS)
Shopping Cart Software
94%
(182 RATINGS)
Shopping Cart Software
93%
(262 RATINGS)
Website Builder Software
93%
(1206 RATINGS)
Email Marketing Software
94%
(274 RATINGS)
Help Desk Software
98%
(43 RATINGS)
Shopping Cart Software
98%
(3327 RATINGS)
CRM Software
92%
(204 RATINGS)
Ecommerce Software
96%
(3838 RATINGS)
CRM Software
98%
(3356 RATINGS)
Web Analytics Software
97%
(6306 RATINGS)
CRM Software
98%
(265 RATINGS)
AB Testing Software
98%
(4188 RATINGS)
Ecommerce Software
83%
(56 RATINGS)
Email Marketing Software
89%
(79 RATINGS)
Ecommerce Software