Home/Live Chat Software/Freshchat
Updated on: March 28, 2020
What is Freshchat ?
Freshchat - Live Chat Software : SaaSworthy.com
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshchat

Modern messaging software with live chat facility
(231 Ratings) Write Review

Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically identifying qualifying leads and upload them into the CRM. Social profiles, user data and event timesheet it becomes possible to hold contextual interaction with the targeted customers. Freshchat features topic-based message channels, real-time dashboard, contact list, web messenger, priority inbox, in-app campaigns, bot (AI), desktop notifications and push notifications. You can monitor team member performance and take data-driven decision on their interaction quality. You can create FAQS in over 31 languages.

Freshchat Awards

Highly Rated
Fastest Growing

Freshchat Features Show All Features

Freshchat Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Medium Business Small Business
API Location / Phone Number San Bruno, CA - 94066 / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Freshchat Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

To get you started

Features

  • 10 active team members
  • 10000 Monthly Unique Visitors
  • Unlimited contacts
  • Priority Inbox
  • Message Channels
  • Integrations
  • Mobile App
  • Notifications

All the Plans includes these Features

  • 24 x 7 Email Support
  • 24 x 5 Phone Support
Blossom
$15 /User/Month
Billed Yearly

For all your support needs

Features

  • 200000 Monthly Unique Visitor
  • Includes features of Sprout plan, plus
  • Limited Triggered Messages
  • In-messenger FAQs
  • Smart Plugs
  • Business Hours
  • Limited Dashboard
  • Reports
  • File Attachments and Quick Access
  • Assignment Rules
  • Away Experience
  • Includes features of All Plan
Garden
$24 /User/Month
Billed Yearly

For your support plus sales needs

Features

  • 200000 Monthy Unique Visitor
  • Includes features of Blossom plan, plus
  • Unlimited Triggered Messages
  • Bots
  • In-app Messages
  • Freshsales and Clearbit Integration
  • WhatsApp Integration
  • Email Campaigns
  • Includes features of All Plan
Estate
$39 /User/Month
Billed Yearly

Features

  • 200000 Monthly Unique Visitor
  • Includes features of Garden plan, plus
  • Multiple Business Hours
  • Advanced Dashboard
  • CoBrowsing
  • IntelliAssign
  • Multilingual Support
  • Includes features of All Plan
Forest
$79 /Month
Billed Yearly

Made for enterprises

Features

  • 500000 Monthly Unique Visitors
  • Includes features of Estate plan, plus
  • Roles and Permissions
  • APIs
  • Apple Business Chat Integration
  • IP Whitelisting
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Freshchat Pricing
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Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshchat FAQs

Freshchat is Live Chat Software. Freshchat offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Freshchat features.

The pricing for Freshchat starts at $19.00 per user per month. Freshchat has 4 different plans:

  • Blossom at $19.00 per user per month.
  • Garden at $29.00 per user per month.
  • Estate at $49.00 per user per month.
  • Forest at $99.00 per month.
    • Freshchat also offers a Free Plan with limited features.

      Learn more about Freshchat pricing.

Yes, Freshchat offers a free plan.

Learn more about Freshchat pricing.

Yes, Freshchat provides API.

Ask the Community View Community

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Freshchat Reviews

OVERALL RATING
4
Based on 231 Rating(s)
Rating Distribution
  • 174
  • 17
  • 8
  • 31
  • 1
SHARE YOUR EXPERIENCE Write a Review
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Harshad SatraSource : play.google.com
(Reviewed on 10 March 2020)

One of the most confusing service, with different login for different systems

...more
Anthony NiragireSource : play.google.com
(Reviewed on 09 March 2020)

Please we need an option to see a "user typing" "Message edit incase you make a mistake typing" in mobile app otherwise great work team

...more
Grant GwytherSource : trustpilot.com
(Reviewed on 18 February 2020)
One of the worst CRMs I have ever used

One of the worst CRMs I have ever used. The functionality is great for automating simple workflows and UI is great for handling day to day activities. However I was completely let down by the reporting elements and customer service.Simple examples:-Reporting functionality to report on accounts, weekly, monthly and yearly - was discussed during presales and agreed it was available-After signing a 1 year contract, 4 months later and the reporting functionality (for board reports and monthly pipe activity is still not available)-Upon requesting assistance, the team have repeatedly told me it will be live soon and sent me a ticket for Fresh Support -I cannot log in to see my ticket status and have been in touch with 7 different support team members-Locked into this contract so nothing I can doDO NOT USE FRESHSALES

...more
Nitin SankpalSource : play.google.com
(Reviewed on 17 February 2020)

Notifications do not work well. You need to keep the app open everytime.

...more
MIRZA MD: MELON KHANSource : play.google.com
(Reviewed on 16 February 2020)

মিজ্জাঃমোঃৱাশেদঃখাঁন

...more
Robins GuptaSource : play.google.com
(Reviewed on 12 February 2020)

I have to re-login into app almost every 2nd day as app gets logout automatically and due to this we loses many customer messages which affects service on our platform. We are planning to switch to any other platform.

...more
Derrick MatthewSource : play.google.com
(Reviewed on 06 February 2020)

Fake Applications

...more
Sheyla GSource : g2crowd.com
(Reviewed on 28 January 2020)
"Great management in the communications system"

What do you like best?

It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with us, creating a perfect link, that saves us workload, we avoid duplicating the work, all messages and uestions are sent directly through a Freshchat chat window, we can also see the user's profile and know all their registration information. Integration is the best thing that can happen to us, the API allows us to perform multiple functions that bring us closer together and allows us to interact more easily with users. On the other hand, the registration of tickets is the best function you can have, in this way it is organized and it is possible to perform a quality support, serving each of the users without leaving anyone out.

What do you dislike?

From the beginning it was difficult to adapt to so many configurations to be sure that the integration between software and so many tools together will work according to my work system, however, customer support helped me in each configuration in which I had some kind of problem, they made the process much easier.

Recommendations to others considering the product:

If you are looking for a platform that can make the perfect link to have effective communication in you office, Freshchat is just what you need. It is a simple platfomr to use, with a system that adapts easily, brings great benefits and allows you to achieve what you have always wanted, achieve professional success with just one key tool.

What problems are you solving with the product? What benefits have you realized?

Without a doubt, using Freshchat in my work system has brought unimaginable benefits. In terms of communication, my entire work team thinks the same as me, we have a better exchange of opinions, agreements, business conversations and progress of tasks and projects. This allows us to remain objective for our project, always looking for excellence. One of the main reasons to use this software is:

- Improve communication between the work team, customers and business partners.

- Satisfy each of our customers, improving the quality of our products, communication so that we can always answer your questions so you are always clear about everything we offer.

With this and more, we are completely satisfied that we do our job and that we are always faithful to provide our customers with a quality product.

...more
Administrator in Financial ServicesSource : g2crowd.com
(Reviewed on 28 January 2020)
"Great UI, great customer support and overall great experience!"

What do you like best?

- The UI is very good!

- Features are in general well thought out and well implemented

- The support team is incredibly fast in responding and overall provide a delightful service

What do you dislike?

- Analytics features could be more developed. It would be useful to be able to develop our own reports.

What problems are you solving with the product? What benefits have you realized?

- Centralize customer communication

- Provide better, faster, more efficient customer communication

...more
Karolina A. OSource : g2crowd.com
(Reviewed on 27 January 2020)
"Friendly chat software"

What do you like best?

It is stable and easy to use chat software that works best as Freshdesk integration. It allows us to keep our support conversational and convenient for our customers without losing the advantages of the ticketing system necessary for SaaS.

What do you dislike?

Connection by API with Freshdesk - I can't assign automatically tickets created via chat to the agent who had the conversation - any automatization will result in assigning chat tickets to the Freshdesk account owner.

Lack of proper, full integration with Hubspot - there is no possibility to send a conversation to Hubspot as well, so my marketing & sales & services team are disconnected from our conversation with customers.

What problems are you solving with the product? What benefits have you realized?

Stability of our support in the opposition to previously used Live chats & Service Hub in Hubspot.

...more
Read All Reviews

Videos on Freshchat

Freshchat - Product Overview
Freshchat - Product Overview
Fresh Chat - Switch to Messenger FAQs
Freshchat - Win more leads

Freshchat Screenshots

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Freshchat Demo - team+widget.jpg
Freshchat Demo - Bots.png
Freshchat Demo - Custom+Views.png
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Freshchat Demo - team+widget.jpg
Freshchat Demo - Bots.png
Freshchat Demo - Custom+Views.png

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