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About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.

Screenshots & Videos

Freshchat Analytics screenshot
Freshchat Bot Builder screenshot
Freshchat Campaigns screenshot
Video Thumbnail
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%
  • Reviews
    86%
  • Momentum
    61%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Freshchat Awards

Freshchat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Freshchat Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshchat Pricing.

Freshchat Alternatives

View All Freshchat Alternatives

Freshchat Reviews

User Rating

4.4/5 (Based on 442 Ratings)

Ratings Distribution

  • Excellent

    63.3%
  • Very Good

    29.4%
  • Average

    4.5%
  • Poor

    1.1%
  • Terrible

    1.6%

Do You Use Freshchat?

Write a Review

Freshchat User Reviews

Videos on Freshchat

Freshchat Screenshots

Freshchat FAQs

What is Freshchat used for?

Freshchat is Live Chat Software. Freshchat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Freshchat features.

What are the top alternatives for Freshchat?

Does Freshchat provide API?

Yes, Freshchat provides API.

Freshchat Contact

Vendor Details

San Mateo, CA

Contact Details

+1 650 513 0514

https://www.freshworks.com/live-chat-software/

Social Media Handles

Grid Report for Freshchat

Customers

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Freshchat Integrations

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