Freshchat is Live Chat Software. Freshchat offers the following functionalities:
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
Learn more about Freshchat features.
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically identifying qualifying leads and upload them into the CRM. Social profiles, user data and event timesheet it becomes possible to hold contextual interaction with the targeted customers. Freshchat features topic-based message channels, real-time dashboard, contact list, web messenger, priority inbox, in-app campaigns, bot (AI), desktop notifications and push notifications. You can monitor team member performance and take data-driven decision on their interaction quality. You can create FAQS in over 31 languages.
|Support||24/7 (Live rep) Online||Customer Type||Freelancers Medium Business Small Business|
|API||Location / Phone Number||San Bruno, CA - 94066 / +1 (866) 832-3090|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software|
To get you started
All the Plans includes these Features
For all your support needs
For your support plus sales needs
Made for enterprises
Disclaimer: The pricing details were last updated on 24/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The pricing for Freshchat starts at $19.00 per user per month. Freshchat has 4 different plans:
Freshchat also offers a Free Plan with limited features.
Learn more about Freshchat pricing.
Yes, Freshchat provides API.
One of the most confusing service, with different login for different systems
Please we need an option to see a "user typing" "Message edit incase you make a mistake typing" in mobile app otherwise great work team
One of the worst CRMs I have ever used. The functionality is great for automating simple workflows and UI is great for handling day to day activities. However I was completely let down by the reporting elements and customer service.Simple examples:-Reporting functionality to report on accounts, weekly, monthly and yearly - was discussed during presales and agreed it was available-After signing a 1 year contract, 4 months later and the reporting functionality (for board reports and monthly pipe activity is still not available)-Upon requesting assistance, the team have repeatedly told me it will be live soon and sent me a ticket for Fresh Support -I cannot log in to see my ticket status and have been in touch with 7 different support team members-Locked into this contract so nothing I can doDO NOT USE FRESHSALES
Notifications do not work well. You need to keep the app open everytime.
I have to re-login into app almost every 2nd day as app gets logout automatically and due to this we loses many customer messages which affects service on our platform. We are planning to switch to any other platform.
It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with us, creating a perfect link, that saves us workload, we avoid duplicating the work, all messages and uestions are sent directly through a Freshchat chat window, we can also see the user's profile and know all their registration information. Integration is the best thing that can happen to us, the API allows us to perform multiple functions that bring us closer together and allows us to interact more easily with users. On the other hand, the registration of tickets is the best function you can have, in this way it is organized and it is possible to perform a quality support, serving each of the users without leaving anyone out.
From the beginning it was difficult to adapt to so many configurations to be sure that the integration between software and so many tools together will work according to my work system, however, customer support helped me in each configuration in which I had some kind of problem, they made the process much easier.
If you are looking for a platform that can make the perfect link to have effective communication in you office, Freshchat is just what you need. It is a simple platfomr to use, with a system that adapts easily, brings great benefits and allows you to achieve what you have always wanted, achieve professional success with just one key tool.
Without a doubt, using Freshchat in my work system has brought unimaginable benefits. In terms of communication, my entire work team thinks the same as me, we have a better exchange of opinions, agreements, business conversations and progress of tasks and projects. This allows us to remain objective for our project, always looking for excellence. One of the main reasons to use this software is:
- Improve communication between the work team, customers and business partners.
- Satisfy each of our customers, improving the quality of our products, communication so that we can always answer your questions so you are always clear about everything we offer.
With this and more, we are completely satisfied that we do our job and that we are always faithful to provide our customers with a quality product.
- The UI is very good!
- Features are in general well thought out and well implemented
- The support team is incredibly fast in responding and overall provide a delightful service
- Analytics features could be more developed. It would be useful to be able to develop our own reports.
- Centralize customer communication
- Provide better, faster, more efficient customer communication
It is stable and easy to use chat software that works best as Freshdesk integration. It allows us to keep our support conversational and convenient for our customers without losing the advantages of the ticketing system necessary for SaaS.
Connection by API with Freshdesk - I can't assign automatically tickets created via chat to the agent who had the conversation - any automatization will result in assigning chat tickets to the Freshdesk account owner.
Lack of proper, full integration with Hubspot - there is no possibility to send a conversation to Hubspot as well, so my marketing & sales & services team are disconnected from our conversation with customers.
Stability of our support in the opposition to previously used Live chats & Service Hub in Hubspot.