Home/Live Chat Software/Freshdesk Messaging (Formerly Freshchat)
Updated on: September 25, 2021

What is Freshdesk Messaging (Formerly Freshchat) ?

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk Messaging (Formerly Freshchat)

Modern messaging software with live chat facility
(282 Ratings) Write Review

Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.

Freshdesk Messaging (Formerly Freshchat) Awards

Freshdesk Messaging (Formerly Freshchat) Features Show All Features

Freshdesk Messaging (Formerly Freshchat) Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, CA / +1 650 513 0514
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Uup to 100 agents

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • 24 x 5 email support
  • 24 x 5 chat support
Growth
$15 /User/Month
Billed Yearly

Features

  • Up to 2000 bot sessions/month (Free)
  • Includes features of Free plan, plus
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • Additional bot sessions : $75 for 1000
Pro
$39 /User/Month
Billed Yearly

Features

  • Up to 3000 bot sessions/month (Free)
  • Includes features of Growth plan, plus
  • WhatsApp Business
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent
  • Additional bot sessions : $75 for 1000
Enterprise
$69 /User/Month
Billed Yearly

Features

  • Up to 5000 bot sessions/month (Free)
  • Includes features of Pro plan, plus
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • Additional bot sessions : $75 for 1000
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Disclaimer: The pricing details were last updated on 13/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshdesk Messaging (Formerly Freshchat) pricing.

Freshdesk Messaging (Formerly Freshchat) FAQs

Freshdesk Messaging (Formerly Freshchat) is Live Chat Software. Freshdesk Messaging (Formerly Freshchat) offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Freshdesk Messaging (Formerly Freshchat) features.

Yes, Freshdesk Messaging (Formerly Freshchat) provides API.

Ask the Community View Community

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Freshdesk Messaging (Formerly Freshchat) Reviews

OVERALL RATING
4.3
Based on 282 Rating(s)
Rating Distribution
  • 68.9 %
  • 27 %
  • 3.1 %
  • 0 %
  • 1 %
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Lizier J
Lizier JSource : g2crowd.com
(Reviewed on 15 September 2020) "Empower your Live Chat Support"

What do you like best?

What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.

Ease of access, seamless access to important information to provide timely support for customers. Being able to answers incoming chat whether from browser or mobile app.

The Co-Browsing feature which gives you the ability to give customer assistance remotely through their screens.

What do you dislike?

The limited functionality of the Freshchat bot. As of now, its capability is just to ask configured questions.

Only 1 freshdesk account can be integrated to 1 freshchat account directly thus giving you an option to connect several more via web messenger feature which will require you to copy, paste and modify code provided from your Freshchat account.

The limitation of messaging apps integration (Viber,instagram dms) Which will make this live chat app more powerful.

Recommendations to others considering the product:

If you are looking for a chat software to cater or handle your customers that is easy to setup, very flexible paid plans and have an easy to understand UI I would suggest you give this a try. They have a free limited day trial with no other requirements.

What problems are you solving with the product? What benefits have you realized?

Being able to provide a chat widget for the end users that prefer talking to a live agent instead of sending an email/raise a ticket.

Providing a self help to customers by listing FAQs and the accuracy of Answer Bot that eliminates commonly asked questions.

...more
Jessica K
Jessica KSource : g2crowd.com
(Reviewed on 10 September 2020) "Sucessul Tools to get the best expirience in Customer Journey."

What do you like best?

The best is the easy to use and create a flow in our landing pages!

What do you dislike?

I think that need more integration with other plataforms like social media.

Recommendations to others considering the product:

More addons! please!

What problems are you solving with the product? What benefits have you realized?

We resolver to atiende our e-commerce plataform for our customers and the best benefits that we can with this solution is the transparency to used.

...more
Sebastian G
Sebastian GSource : g2crowd.com
(Reviewed on 09 September 2020) "All round chat system"

What do you like best?

I think it’s great that we can bring our own bot and integrates seamlessly with our other fresh works solutions.

What do you dislike?

It’s less flexible compared to some more developer oriented chat systems

What problems are you solving with the product? What benefits have you realized?

Customer interactions - sales and support really benefits from this channel.

...more
Royce R
Royce RSource : g2crowd.com
(Reviewed on 09 September 2020) "Best customer support and sales available out there"

What do you like best?

Whatsapp integration to receive messages and send alerts

What do you dislike?

Nothing yet, I am fully satisfied with what Freshchat offers

What problems are you solving with the product? What benefits have you realized?

Getting back to customer in real time quickly

...more
Colin
ColinSource : financesonline.com
(Reviewed on 11 April 2020) Good software system

PROS & CONS

What are the best aspects of this product?

Its chatbot is very easy to set up and integrate with our sales side which allows us to follow leads. The support team is always ready to help.

What aspects are problematic or could work better?

We wish we can turn on the chatbot when we use the away message function

What specific problems in your company were solved by this product?

We get to utilize a chatbot for both New and returning customers are easily able to reach us through our app, thanks to the chatbot.

Are you a current user of this product?

Yes

...more
Darrel
DarrelSource : financesonline.com
(Reviewed on 07 April 2020) Great communications system

PROS & CONS

What are the best aspects of this product?

Freshchat is a powerful program that provides various integrated functions, from multimedia chatting to answering basic Q&A on our website. It adapts to my team's work system and enables them to interact with each other and our clients while avoiding duplicate work, because of its organized ticket registration system.

What aspects are problematic or could work better?

It was tricky at first to adapt to Freshchat's functions, but customer support helped me through each issue.

What specific problems in your company were solved by this product?

We are very happy with Freshchat, which has vastly improved the quality of our products and services. Detailed improvements:
- internal communication and project tracking within the team
- external communication between the team and our partners and clients
- more satisfied customers through real-time Q&A

Are you a current user of this product?

Yes

...more
Angeline
AngelineSource : financesonline.com
(Reviewed on 31 March 2020) Resolved customer service wishlist

PROS & CONS

What are the best aspects of this product?

It's very user-friendly, with sophisticated UI and appealing design. The chatbot works well with customers' basic questions and instantly refers them to our agents with an integrated report and ticketing system. Freshchat was also able to effectively improve our customer experience through the image-, URL- and video-sharing function.

What aspects are problematic or could work better?

Not a huge issue, just that there were times the customer support was not able to respond in real-time.

What specific problems in your company were solved by this product?

A chatbot that replies and provides basic FAQ in realtime is a big cost- and time-saver for us. It's easy to set up and track reports that helps us resolve issues more efficiently.

Are you a current user of this product?

Yes

...more
Benedict
BenedictSource : financesonline.com
(Reviewed on 24 March 2020) Strong chat platform, friendly support team

PROS & CONS

What are the best aspects of this product?

It was very easy to set up on our website and has been a crucial tool that allows us to assist our customers in real-time.

What aspects are problematic or could work better?

None so far.

What specific problems in your company were solved by this product?

Client response is now highly improved and done in real-time

Are you a current user of this product?

Yes

...more
Nicklaus
NicklausSource : financesonline.com
(Reviewed on 08 February 2020) Most useful among the free options

PROS & CONS

What are the best aspects of this product?

Freshchat is able to efficiently provide support for our users.

What aspects are problematic or could work better?

The free version is the most useful among other options. I look forward to using the pro version when I earn more.

What specific problems in your company were solved by this product?

I love being able to use a free tool that offers instant and direct support to my clients.

Are you a current user of this product?

No

...more
Sheyla G
Sheyla GSource : g2crowd.com
(Reviewed on 28 January 2020) "Great management in the communications system"

What do you like best?

It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with us, creating a perfect link, that saves us workload, we avoid duplicating the work, all messages and uestions are sent directly through a Freshchat chat window, we can also see the user's profile and know all their registration information. Integration is the best thing that can happen to us, the API allows us to perform multiple functions that bring us closer together and allows us to interact more easily with users. On the other hand, the registration of tickets is the best function you can have, in this way it is organized and it is possible to perform a quality support, serving each of the users without leaving anyone out.

What do you dislike?

From the beginning it was difficult to adapt to so many configurations to be sure that the integration between software and so many tools together will work according to my work system, however, customer support helped me in each configuration in which I had some kind of problem, they made the process much easier.

Recommendations to others considering the product:

If you are looking for a platform that can make the perfect link to have effective communication in you office, Freshchat is just what you need. It is a simple platfomr to use, with a system that adapts easily, brings great benefits and allows you to achieve what you have always wanted, achieve professional success with just one key tool.

What problems are you solving with the product? What benefits have you realized?

Without a doubt, using Freshchat in my work system has brought unimaginable benefits. In terms of communication, my entire work team thinks the same as me, we have a better exchange of opinions, agreements, business conversations and progress of tasks and projects. This allows us to remain objective for our project, always looking for excellence. One of the main reasons to use this software is:

- Improve communication between the work team, customers and business partners.

- Satisfy each of our customers, improving the quality of our products, communication so that we can always answer your questions so you are always clear about everything we offer.

With this and more, we are completely satisfied that we do our job and that we are always faithful to provide our customers with a quality product.

...more
Read All Reviews

Videos on Freshdesk Messaging (Formerly Freshchat)

Freddy Custom Bots - How it works
Freddy Custom Bots - How it works
Freshchat Freshdesk Integration

Freshdesk Messaging (Formerly Freshchat) Screenshots

Bot Builder screenshot
Campaign screenshot
Inbox screenshot
Integrations screenshot
Reports screenshot
Bot Builder screenshot
Bot Builder screenshot
Campaign screenshot
Inbox screenshot
Integrations screenshot
Reports screenshot

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