What do you like best?
It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with us, creating a perfect link, that saves us workload, we avoid duplicating the work, all messages and uestions are sent directly through a Freshchat chat window, we can also see the user's profile and know all their registration information. Integration is the best thing that can happen to us, the API allows us to perform multiple functions that bring us closer together and allows us to interact more easily with users. On the other hand, the registration of tickets is the best function you can have, in this way it is organized and it is possible to perform a quality support, serving each of the users without leaving anyone out.
What do you dislike?
From the beginning it was difficult to adapt to so many configurations to be sure that the integration between software and so many tools together will work according to my work system, however, customer support helped me in each configuration in which I had some kind of problem, they made the process much easier.
Recommendations to others considering the product:
If you are looking for a platform that can make the perfect link to have effective communication in you office, Freshchat is just what you need. It is a simple platfomr to use, with a system that adapts easily, brings great benefits and allows you to achieve what you have always wanted, achieve professional success with just one key tool.
What problems are you solving with the product? What benefits have you realized?
Without a doubt, using Freshchat in my work system has brought unimaginable benefits. In terms of communication, my entire work team thinks the same as me, we have a better exchange of opinions, agreements, business conversations and progress of tasks and projects. This allows us to remain objective for our project, always looking for excellence. One of the main reasons to use this software is:
- Improve communication between the work team, customers and business partners.
- Satisfy each of our customers, improving the quality of our products, communication so that we can always answer your questions so you are always clear about everything we offer.
With this and more, we are completely satisfied that we do our job and that we are always faithful to provide our customers with a quality product.