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Knowledge Management Tools for Effective Customer Engagement
Knowmas is a support management tool that aids users to provide optimum support across all support channels in their organization. The digital journey of customers can be supported through quick and consistent support responses whenever they need assistance. Support features include Content creation and Curation, Library Management, Analytics & Personalized Dashboard, API Generation and Front end publishing, and managing users. Users can create flawless customer support workflows with the help of decision trees and step by step guides. Agents and customers are even guided with visual navigation to reach solutions more intuitively. The tool also empowers the bots of users by exposing it to a rich knowledge base. And by imparting real life experiences to customers across multiple touch points, customer experience can be brought to life. Other leading features include Omni-channel support, NLP Ready ecosystem, Predictive search and findability, Integration with third-party systems, and customer behaviour analytics.
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Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Plans
Knowmax Custom
Features
Learn more about Knowmax Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Knowmax Product O...
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Does Knowmax provide API?
No, Knowmax does not provide API.
Vendor Details
Gurgaon, India Founded : 2017Social Media Handles
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