5 Tips for Live Chat Agent Success

Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t happen without a quality live chat team. This guide is for customer service management directors and supervisors who are looking to learn how to hire the best possible agents for your team.

Security is a top priority online – it is vital that customers feel their information is safe for the internet to flourish as a marketplace and as a place to do business. This white paper analyses the security challenges you face and how they approach security addresses them.

The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of the tips you need to improve performance – whether it’s the performance of your live chat system itself, your agents, or your overall live chat quality, you’ll find lots here to help your business to become even better.

The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions and a human touch that turns passive lookers into valued prospects and customers. This guide is intended to help sales teams of all sizes learn how to harness the power of live chat to drive revenue.

Project management methodologies are like roadmaps, guiding your team from project kickoff to the finish line. But what makes one approach better than another? And with so many options, how do you know which methodology is right for your project? This ebook helps you to learn the fundamentals of popular project management methodologies.

These principles serve as a blueprint for how businesses can develop a culture of excellence. This report examines the state of these principles in business today, how workers feel about them, and the barriers to implement them.

Creative teams are responsible for some of the most iconic and influential images in modern history. They give life to products, elevate brands, and create experiences that make a lasting impact on audiences around the world. This report highlights Wrike's most interesting and unexpected findings across in-house teams, agencies, managers, and individual contributors.

It’s difficult to define what a “good” project manager is these days. Every organization defines the role, and often the title, differently. Project managers are needed in many industries. As a PM, you might work on small or large teams with job duties that range from budget and timeline only to everything you can think of under the operational sun.

Ensure your projects are set up for success with this latest guide, Project Management: Planning Your Web Design Workflow — the first in a series of ebooks dedicated to helping you grow your business and manage projects more efficiently.

This ebook will guide you through all of the Key Performance Indicators (KPIs) available to help you measure the success of your strategy. Though this should give you a clear overview of Instagram analytics and KPIs, not every KPI will be relevant to you – it all depends on your overall mission, or what you want to achieve with your Instagram account.

In this comparison study, undertaken by a Global System Integrator on behalf of a large US multinational, Provar and Selenium are put to the test across many Salesforce test automation activities, including test authoring and debugging, execution, maintenance and integration capabilities, using a set of standard Salesforce test scenarios.

This Whitepaper will help you learn about moving your organization's healthcare applications to the cloud is a major move—and one that requires a lot of trust in the service you choose. When vetting your cloud software vendor or managed service provider for your healthcare or hospital environment, you cannot be too cautious, so it helps to go into your meeting with a thorough list of questions prepared.

Whether you want to enhance collaboration in your organization or document yourself on recent collaboration software trends, the enterprise collaboration space may appear daunting. Today, tens of vendors populate this space, from high-end enterprise platforms to more niche players, from broad solutions to specialized, contextualized collaboration tools.

The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk account owners and administrators, and also agents with access permissions to the administrative features of Zendesk.