How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t happen without a quality live chat team. This guide is for customer service management directors and supervisors who are looking to learn how to hire the best possible agents for your team.
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Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to flourish as a marketplace and as a place to do business. This white paper analyses the security challenges you face and how they approach security addresses them.
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5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and actionable tips, these best practices will help businesses take chat to the next level.
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Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of the tips you need to improve performance – whether it’s the performance of your live chat system itself, your agents, or your overall live chat quality, you’ll find lots here to help your business to become even better.
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How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions and a human touch that turns passive lookers into valued prospects and customers. This guide is intended to help sales teams of all sizes learn how to harness the power of live chat to drive revenue.
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