Comm100

About Comm100

Deep Dive with Clara AI

"Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency. With configurable workflows, robust integrations, and proactive support services, Comm100 empowers its customers to build stronger relationships, optimize experiences, and drive growth.”

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Pricing

Free Trial Available
Starts at $0.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

95%
Momentum

65%
Popularity

90%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Comm100 Awards

# 2 Highly Rated Live Chat Software
Q3 2021

# 10 Most Popular Software Live Chat Software
Q3 2021

# 8 Most Popular Live Chat Software
Q3 2019

# 8 Most Searched Live Chat Software
Q3 2019

Comm100 Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Comm100 Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Live Chat Startup $31.00 $39.00 per user / month

Full widget customization
Multi-language chat
Canned messages
1 chat campaign
Basic reporting

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Live Chat Plus $55.00 $69.00 per user / month

Everything in Startup, plus:

Chat routing
Audio-video chat
Chat wrap-ups
Unlimited campaigns
Advanced reporting

Start Free Trial

Live Chat Ultra NA

Everything in Plus, plus:

Advanced chat routing
Screen sharing
Agent shift management
Dynamic chat campaigns
Custom reporting

Start Free Trial

AI Agent NA

Supports 12 channels
Context-aware conversations
Guided workflows
Seamless escalation
Learns from unanswered queries

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 06/03/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Comm100 Reviews

User Rating

4.7/5 (Based on 29 Ratings)

Rating Distribution

Excellent
72.4%
Very Good
27.6%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Excellent Customer Support, Comprehensive Reporting, Feature Rich

Limited Customization Options, Mobile App Issues, Occasional Bugs, Limited Weekend Support

Do You Use Comm100?

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Review Summary

Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing.

Pros

Userfriendly interface with easy setup and configuration.
Robust live chat features, including realtime visitor monitoring, proactive chat initiation, and cobrowsing.