Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers online and configurable pre-chat surveys. It integrates with CRM and e-commerce systems.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Contact | Vancouver, Canada - V6B 5A6 / 1-778-785-0464 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: It's really easy to use even if u have never used it before. Easy to go trough, canned messages are pretty useful tool. Would recommend definitely
Cons: nothing on the top of my head actually i liked it immediately
Pros: Great chat software, Comm100 is stable, easy to set up and use. It's regularly maintained and new features are added constantly.
Cons: We've been using it for years and we haven't had any issues with it.
the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first.
It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California.
Thoroughly evaluate the service levels of all chat providers by talking with existing customers. You will find that the Comm100 team provides excellent service.
Comm100 understands agent training as well as the best uses for bots and automation. We benefit by being able to refer a trusted partner to our customers.
Pros: This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!
Cons: Nothing bad to say as chat has been really useful for us!
Overall: Great job to the developers, product runs smoothly
by Comm100 on October 16, 2018
Hi Nevena,
Thanks for the 5 stars! You¿re going to make our developers blush with all these kind words. I¿m also glad to hear that you find our platform to be top notch in terms of reliability. I know you have nothing bad to say but if you think of any capability you would like to see from our product in the future please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks from the Comm100 team!
Pros: I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!
Cons: Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)
Overall: Great experience so far, pleasure to work with and to communicate with the support if needed!
by Comm100 on October 16, 2018
Hey Borislav,
It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!
Pros: With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .
Cons: Would love for more formatting options ,especially the ability to bold text in the conversations themselves.
by Comm100 on October 16, 2018
Hi Georgi,
our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com).
Pros: Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides.
As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing.
Cons: I would like to have options for customisation for the look of the panel from the agent's side.
by Comm100 on October 16, 2018
Hi Allison,
thanks so much for the 5 star review!. Hearing that our customers are getting great value from our product is so important to us. I will be sure to pass on your note that we are best live chat system to our development team as well as your feedback on UI customizability. Please leave any future product ideas on our customer feedback forum (https://comm100.uservoice.com). Thanks again for the review!
Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving .
I dislike the lack of skip options ,a dark skin would definitely improve the platform .
It improves communication with customers ,facilitating sales .
Pros: I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
Cons: After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
by Comm100 on October 16, 2018
Hello Elitsa,
Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
Comm100 is solid. Provides all the functionalities an agent needs to fully provide a great customer support.
I would like to have more personalization options from the agent's side.
Comm100 provides far more detailed reports than any other chat software we have used.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
