Comm100 Live Chat

Pros: The design is intuitive and the program helps you gather all the info you might need to further a conversation with a customer .

Cons: We were promised darker themes a while ago . This hasn't been delivered yet .

Pros: Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.

Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.

Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.

Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Cons: We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Overall: We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

What do you like best?

What do you dislike?

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

Pros: Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. It has multiple options for tracking and managing prior chats and data, a lot of settings for access for each profile created.

Cons: So far we have had no issues with the system.

Pros: It's really easy to use even if u have never used it before. Easy to go trough, canned messages are pretty useful tool. Would recommend definitely

Cons: nothing on the top of my head actually i liked it immediately

Pros: Great chat software, Comm100 is stable, easy to set up and use. It's regularly maintained and new features are added constantly.

Cons: We've been using it for years and we haven't had any issues with it.

What do you like best?

What do you dislike?

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

Pros: This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Cons: Nothing bad to say as chat has been really useful for us!

Overall: Great job to the developers, product runs smoothly

Pros: I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Cons: Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Overall: Great experience so far, pleasure to work with and to communicate with the support if needed!

Pros: With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .

Cons: Would love for more formatting options ,especially the ability to bold text in the conversations themselves.