Home/Live Chat Software/Comm100 Live Chat
Updated on: May 17, 2022

What is Comm100 Live Chat ?

Official Website
Comm100 Live Chat - Live Chat Software
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Comm100 Live Chat

An ideal customer service software
(143 Ratings) Write Review

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base.

Comm100 Live Chat Awards

Comm100 Live Chat Features Show All Features

Comm100 Live Chat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Vancouver, Canada / +1 877-­305-0464
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Comm100 Live Chat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Team (Live Chat)
$29 /User/Month

Features

  • Unlimited chats
  • Audio & Video chat
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 1-year data storage
  • 24/7 live support
Business (Live Chat)
$49 /User/Month

Features

  • Everything in Team, plus:
  • Multi-language chat and auto-translation
  • Canned messages
  • Routing by department
  • Advanced auto chat invitation
  • Manual chat invitation
  • Custom visitor filter
  • Add internal note
  • IP Restriction
  • Access to pre-built Integrations
  • Advanced UI customizations
  • Extended reporting
  • 2-year data storage
Enterprise (Live Chat)
Custom

Features

  • Everything in Business, plus:
  • Dynamic chat campaigns
  • Advanced routing and allocation rules
  • Visitor segmentation
  • PCI DSS compliance
  • Credit card masking
  • Visitor SSO
  • Agent console extension
  • Shift management
  • Agent SSO
  • Access to Comm100 API
  • Extended analytics
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
  • On-premise deployment (optional)
  • 3-year data storage
Team (Omnichannel)
$59 /User/Month

Features

  • Everything in Live Chat Team, plus:
  • Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
  • Knowledge Base with unlimited articles and images
  • Save visitor as Contact
  • Block unwanted senders
  • 1-year data storage
Business (Omnichannel)
$89 /User/Month

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Enterprise (Omnichannel)
Custom

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Business (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Conversational keyword-powered chatbot
  • Decision-tree task bot
  • Intuitive and code free bot building interface
  • Bot simulator for easy offline testing
  • Pre-built task bot templates
  • Sentiment analysis (Beta)
  • Calendly integration
  • Multiple action types
  • Build your bot's keywords and responses in 32 languages
  • Comprehensive analytics and reporting
  • 10,000 actions per month
  • Collect variable data
Enterprise (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Everything in Business, plus:
  • Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
  • Conditional logic
  • Location based service
  • Webhooks
  • Visitor SSO
  • BYOB (Bring your own bot to Comm100)
Agent Assist
Custom

Add to any Live Chat or Omnichannel Plan.

Features

  • Real-time answer suggestions
  • Retrieve answers from canned messages
  • Retrieve answers from chatbot intents
  • Retrieve answers from knowledge base
  • Trainable to recognize industry-specific terms
  • Machine-learning of agent behavior
  • Control response sensitivity
  • Flag failed questions
  • Optimal performance with human responses
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Disclaimer: The pricing details were last updated on 08/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Comm100 Live Chat pricing.

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Comm100 Live Chat Reviews

OVERALL RATING
4.5
Based on 143 Rating(s)
Rating Distribution
  • 92.1 %
  • 26.3 %
  • 2.6 %
  • 2.6 %
  • 2.6 %
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Videos on Comm100 Live Chat

Introducing Comm100 Live Chat
Introducing Comm100 Live Chat
Comm100 Live Chat Software

Comm100 Live Chat FAQs

Comm100 Live Chat is Live Chat Software. Comm100 Live Chat offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Comm100 Live Chat features.

Yes, Comm100 Live Chat provides API.

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Disclaimer

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