Comm100 Live Chat Pricing, Reviews and Features (April 2024)

About Comm100 Live Chat

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $29.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

95%
Reviews

87%
Momentum

60%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Comm100 Live Chat Awards

# 2 Highly Rated Live Chat Software
Q3 2021

# 10 Most Popular Software Live Chat Software
Q3 2021

# 8 Most Popular Live Chat Software
Q3 2019

# 8 Most Searched Live Chat Software
Q3 2019

Comm100 Live Chat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Comm100 Live Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Team (Live Chat) $29.00 $29.00 per user / month

Features

Unlimited chats
Audio & Video chat
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Upload files and screenshots
Basic reporting
MaximumOn™ (cloud only)
1-year data storage
24/7 live support

Business (Live Chat) $49.00 $49.00 per user / month

Features

Everything in Team, plus:
Multi-language chat and auto-translation
Canned messages
Routing by department
Advanced auto chat invitation
Manual chat invitation
Custom visitor filter
Add internal note
IP Restriction
Access to pre-built Integrations
Advanced UI customizations
Extended reporting
2-year data storage

Enterprise (Live Chat) Custom

Features

Everything in Business, plus:
Dynamic chat campaigns
Advanced routing and allocation rules
Visitor segmentation
PCI DSS compliance
Credit card masking
Visitor SSO
Agent console extension
Shift management
Agent SSO
Access to Comm100 API
Extended analytics
Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
On-premise deployment (optional)
3-year data storage

Team (Omnichannel) $59.00 $59.00 per user / month

Features

Everything in Live Chat Team, plus:
Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
Knowledge Base with unlimited articles and images
Save visitor as Contact
Block unwanted senders
1-year data storage

Business (Omnichannel) $89.00 $89.00 per user / month

Features

Everything in Omnichannel Team, plus:
Live Chat Business
Custom tags
Batch ticket editing
Internal notes
Automation triggers
Custom fields
Basic routing
IP restriction
Advanced password policies
Extended reporting
2-year data storage

Enterprise (Omnichannel) Custom

Features

Everything in Omnichannel Team, plus:
Live Chat Business
Custom tags
Batch ticket editing
Internal notes
Automation triggers
Custom fields
Basic routing
IP restriction
Advanced password policies
Extended reporting
2-year data storage

Business (Bot) Custom

Add to any Live Chat or Omnichannel Plan

Features

Conversational keyword-powered chatbot
Decision-tree task bot
Intuitive and code free bot building interface
Bot simulator for easy offline testing
Pre-built task bot templates
Sentiment analysis (Beta)
Calendly integration
Multiple action types
Build your bot's keywords and responses in 32 languages
Comprehensive analytics and reporting
10,000 actions per month
Collect variable data

Enterprise (Bot) Custom

Add to any Live Chat or Omnichannel Plan

Features

Everything in Business, plus:
Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
Conditional logic
Location based service
Webhooks
Visitor SSO
BYOB (Bring your own bot to Comm100)

Agent Assist Custom

Add to any Live Chat or Omnichannel Plan.

Features

Real-time answer suggestions
Retrieve answers from canned messages
Retrieve answers from chatbot intents
Retrieve answers from knowledge base
Trainable to recognize industry-specific terms
Machine-learning of agent behavior
Control response sensitivity
Flag failed questions
Optimal performance with human responses

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Comm100 Live Chat Pricing.

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Comm100 Live Chat Reviews

User Rating

4.7/5 (Based on 245 Ratings)

Ratings Distribution

Excellent
73.5%
Very Good
24.5%
Average
0.4%
Poor
0.4%
Terrible
1.2%

Do You Use Comm100 Live Chat?

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Review Summary

Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing.