Home/Live Chat Software/Comm100 Live Chat
Updated on: April 18, 2019
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Comm100 Live Chat

All-in-one Communication Platform
★★★★★
★★★★★
(87 Ratings) Write Review

Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers online and configurable pre-chat surveys. It integrates with CRM and e-commerce systems.

Comm100 Live Chat Features Show All Features

Comm100 Live Chat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Vancouver, Canada - V6B 5A6 / 1-778-­785-0464
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Comm100 Live Chat Pricing

Pricing ModelFree Trial , Subscription
How much does Comm100 Live Chat cost ?
The pricing for Comm100 Live Chat starts at $29.0 per month. Comm100 Live Chat has 3 different plans such as - Team (Live Chat) at $29.0 per month, Business (Live Chat) at $49.0 per month and Multi-Channel Business at $89.0 per month. Comm100 Live Chat also offers a custom plan based on the customer's request.
Team (Live Chat)
$29

$29 per Agent per Month

Features

  • Unlimited chats
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Basic auto chat invitation
  • Basic chat routing
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn (cloud only)
  • 24/7 live support
Business (Live Chat)
$49

$49 per Agent per Month

Features

  • Multi-language chat and auto-translation
  • Audio-video chat
  • Routing by department
  • Advanced auto chat invitation
  • IP Restriction
  • Access to pre-built Integrations and webhooks
  • Post-chat survey and rating
  • Custom variables
  • Advanced UI customizations
  • Extended reporting
  • Flexible deployment options (cloud, private, on-premise)
Enterprise (Live Chat)
Custom

Features

  • Dynamic chat campaigns
  • Advanced routing
  • Visitor segmentation
  • PCI compliant form
  • Credit card masking
  • Visitor SSO
  • Access to Comm100 API
  • Extended analytics
  • Personalized onboarding and training

Contact the vendor to get the latest pricing detail.

Multi-Channel Business
$89

$89 per Agent per Month

Features

  • Live Chat Business
  • Twitter, Facebook, and WeChat integration
  • Ticketing
  • Knowledge Base

Contact the vendor to get the detailed pricing information.

Multi-Channel Enterprise
Custom

Features

  • Includes features of Multi-Channel Business plan

Contact the vendor to get the detailed pricing information.

AI-powered Chat
Custom

Comm100 AI is an extention of Live Chat Enterprise or Multi-Channel Enterprise.

Features

  • NLP (Natural Language Processing)
  • Personal responses for the same question
  • Dynamic form fields based on collected visitor information
  • Bot sensitivity
  • Collect information via prompts
  • Collect information via forms
  • Rich responses with text/button/image/video/webhooks/quick replies
  • Customize greeting messages for different channels
  • Machine learning from visitor questions
  • Perform actions – bookings, transactions and more
  • Built-in small talk
  • Bulk Q&A import
  • Test simulator
  • Connect to visitor accounts through SSO or custom variables
  • Multi-language bots
  • Import/export of bots
  • Customizable chat experience
  • Smart triggers
  • Transfer chats to agents/departments
  • Automated chat distribution between bot and agent
  • Customize routing proportion between agent and bot
  • Set agent permissions
  • Supervision and quality control
  • Exportable reporting data
  • Bot performance reports

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Comm100 Live Chat Reviews

OVERALL RATING
4.6
Based on 87 Rating(s)
Rating Distribution
  • 83
  • 1
  • 2
  • 0
  • 1
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Polikseniya Y.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
A really good chat platform

Pros: The design is intuitive and the program helps you gather all the info you might need to further a conversation with a customer .

Cons: We were promised darker themes a while ago . This hasn't been delivered yet .

...more
Coreyna B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 March 2019)
The only chat / omnichannel customer support platform you'll ever need

Pros: Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.

Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.

Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.

Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Cons: We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Overall: We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 March 2019)
"Better than the big guns"

What do you like best?

* Feature Rich

* Modern UI

* Under continual development

* Helpful, responsive support team

* Very easy to use

What do you dislike?

There's not really anything in particular that we dislike. A couple of years ago we had wanted a more modern UI but the new version of Comm100 totally rocked our socks off on that front!

Recommendations to others considering the product

Definitely give them a go, we were glad we did!

What business problems are you solving with the product? What benefits have you realized?

We use it for nearly all of our customer support and have done so for several years. We have achieved fantastic trustpilot reviews helped by comm100's canned messages, customized automatic invites, analytics/reports, and inbuilt features for customers.

...more
Terry M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 January 2019)
Great Livechat software

Pros: Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. It has multiple options for tracking and managing prior chats and data, a lot of settings for access for each profile created.

Cons: So far we have had no issues with the system.

...more
Liliya P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 29 November 2018)
as an online chat agent..

Pros: It's really easy to use even if u have never used it before. Easy to go trough, canned messages are pretty useful tool. Would recommend definitely

Cons: nothing on the top of my head actually i liked it immediately

...more
Anna Y.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 28 November 2018)
Great tool

Pros: Great chat software, Comm100 is stable, easy to set up and use. It's regularly maintained and new features are added constantly.

Cons: We've been using it for years and we haven't had any issues with it.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 29 October 2018)
"Great partner, people & product"

What do you like best?

the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first.

What do you dislike?

It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California.

Recommendations to others considering the product

Thoroughly evaluate the service levels of all chat providers by talking with existing customers. You will find that the Comm100 team provides excellent service.

What business problems are you solving with the product? What benefits have you realized?

Comm100 understands agent training as well as the best uses for bots and automation. We benefit by being able to refer a trusted partner to our customers.

...more
Nevena D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 October 2018)
Comm100 Live Help(chat)

Pros: This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Cons: Nothing bad to say as chat has been really useful for us!

Overall: Great job to the developers, product runs smoothly

Vendor Response

by Comm100 on October 16, 2018

Hi Nevena,

Thanks for the 5 stars! You¿re going to make our developers blush with all these kind words. I¿m also glad to hear that you find our platform to be top notch in terms of reliability. I know you have nothing bad to say but if you think of any capability you would like to see from our product in the future please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks from the Comm100 team!

...more
Borislav B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 October 2018)
Comm100

Pros: I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Cons: Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Overall: Great experience so far, pleasure to work with and to communicate with the support if needed!

Vendor Response

by Comm100 on October 16, 2018

Hey Borislav,

It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!

...more
Georgi Z.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 October 2018)
Customer communication made easy .

Pros: With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .

Cons: Would love for more formatting options ,especially the ability to bold text in the conversations themselves.

Vendor Response

by Comm100 on October 16, 2018

Hi Georgi,

our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com).

...more
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Videos on Comm100 Live Chat Youtube Official Channel

Introducing Comm100 Live Chat
Introducing Comm100 Live Chat
Comm100 Live Chat Software

Comm100 Live Chat Screenshots

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Comm100 Live Chat Demo - Operator Chat Window
Comm100 Live Chat Demo - Reporting
Comm100 Live Chat Demo - On-site Visitors
Comm100 Live Chat Screenshots
Comm100 Live Chat Screenshots
Comm100 Live Chat Screenshots
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Comm100 Live Chat Demo - Operator Chat Window
Comm100 Live Chat Demo - Reporting
Comm100 Live Chat Demo - On-site Visitors
Comm100 Live Chat Screenshots
Comm100 Live Chat Screenshots
Comm100 Live Chat Screenshots

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com