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About Comm100 Live Chat

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    82%
  • Momentum
    63%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Comm100 Live Chat Awards

Comm100 Live Chat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone
Comm100 Live Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 08/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Comm100 Live Chat Pricing.

Comm100 Live Chat Alternatives

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Comm100 Live Chat Reviews

User Rating

4.7/5 (Based on 151 Ratings)

Rating Distribution

  • Excellent

    72.8%
  • Very Good

    24.5%
  • Average

    0.7%
  • Poor

    0.7%
  • Terrible

    1.3%

User Sentiments

Ease of Use, Excellent Customer Support, Comprehensive Reporting, Feature Rich

Limited Customization Options, Mobile App Issues, Occasional Bugs, Limited Weekend Support

Do You Use Comm100 Live Chat?

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Review Summary

Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing.

Pros

  • Userfriendly interface with easy setup and configuration.
  • Robust live chat features, including realtime visitor monitoring, proactive chat initiation, and cobrowsing.

Cons

  • Limited reporting and analytics capabilities.
  • Lack of integration with popular CRM and help desk systems.

Comm100 Live Chat Reviews

AI-Generated from the text of User Reviews

Videos on Comm100 Live Chat

Comm100 Live Chat FAQs

What is Comm100 Live Chat used for?

Comm100 Live Chat is Live Chat Software. Comm100 Live Chat offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Comm100 Live Chat features.

What are the top alternatives for Comm100 Live Chat?

Does Comm100 Live Chat provide API?

Yes, Comm100 Live Chat provides API.

Comm100 Live Chat Contact

Vendor Details

Vancouver, Canada

Contact Details

+1 877-­305-0464

https://www.comm100.com/

Social Media Handles

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Comm100 Live Chat Integrations

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