Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers online and configurable pre-chat surveys. It integrates with CRM and e-commerce systems.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Vancouver, Canada / +1 877-305-0464 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Comm100 Live Chat is Live Chat Software. Comm100 Live Chat offers the following functionalities:
Learn more about Comm100 Live Chat features.
Yes, Comm100 Live Chat provides API.
What do you like best?
I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University.
What do you dislike?To be honest, we've seen no downsides since implementing the Comm100 live chat service.
What problems are you solving with the product? What benefits have you realized?IT customer service for both staff and students. We've seen an overwhelming positive response from all staff and students who have used the platform. They mention how easy it is to use, and how fast it enables them to get assistance.
What do you like best?
Comm100 has the ability to adapt to a growing company. From experience I can say that as you grow, there are additional beneficial options to help improve the efficiency of your call center and faster customer solutions.
What do you dislike?Not being a technically savvy person myself, it was slightly difficult to navigate some of the backend AI features but Comm100's support team certainly steps up to the plate to help any way they can. THey were easy to talk to and very understanding of our business.
What problems are you solving with the product? What benefits have you realized?We will be able to handle all customer tracking questions, rewards point inquiries, returns, and many other key functions. This is going to heavily benefit our call centers efficiency so we can better focus on sales vs. service.
What do you like best?
I like the ease of installation on our web pages and the ability to have custom buttons.
What do you dislike?I wish they had a way to write a persons name where the IP address shows. It does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to.
Recommendations to others considering the product:I have looked at most others, and this one is clearly the best I could find.
What problems are you solving with the product? What benefits have you realized?I can see everyone that visits and can see people return that have chatted and can watch their moves through our site.
PROS & CONS
What are the best aspects of this product?
Comm100 has countless functionalities to pick from, depending on your chat demands. Besides, they always innovate and develop.
What aspects are problematic or could work better?
I think it's the lack of skip choices and dark skin will certainly boost the interface.
What specific problems in your company were solved by this product?
It enhances customer engagement and encouraging sales.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
I like that it's very simple to set up on our web pages and to have custom keys.
What aspects are problematic or could work better?
I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.
What specific problems in your company were solved by this product?
I can see anyone that's coming to my site and can also see returning people that we have prior customer engagement. I can also view their activities on our site.
Are you a current user of this product?
Yes
What do you like best?
What I like best about Comm100 is the ease of use. The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation.
What do you dislike?I honestly don't have anything to say here. Any issues I have had the Comm100 team has addressed immediately.
Recommendations to others considering the product:If you are looking for a truly solid Live Chat platform look no further.
What problems are you solving with the product? What benefits have you realized?Our job is to prospect students to come to our institution to study. Comm100 gives us the ability to engage with students in real time when they are visiting our website. Whether they have a question or need help finding something on our website we can immediately be of service when their interest in our institution is at its highest! The chatbot feature is also amazing because students can still interact with us, get their questions answered and be directed to important information outside of our operational hours. This means our live chat is available 24/7 even when my team isn't online.
PROS & CONS
What are the best aspects of this product?
I really liked the reporting feature of the app as well as the other features such as chat history, rating and code planning.
What aspects are problematic or could work better?
You can't get the year-round report. You could only have it split by 3 months.
What specific problems in your company were solved by this product?
It solved how we handle our customer care through online support.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
The Comm100 staff is a delight to deal with. They are informed, sensitive, artistic, optimistic and ready to dive into data to put the customer first.
What aspects are problematic or could work better?
It's hard to find something unlikeable with Comm100. The team is simply awesome. Though I'd prefer it if they had a California office.
What specific problems in your company were solved by this product?
Comm100 fully understands agent training and appropriate applications for bots and automation. We are able to assign a trustworthy advisor to our clients.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
We have used this chat tool for strong seven years. One of the strongest, user-friendly tool that has indispensable features that help maximize the customer experience with our business.
What aspects are problematic or could work better?
There's nothing in this platform that I don't like. When you learn the requirements for installation, the operation will be fast and simple.
What specific problems in your company were solved by this product?
Customer's convenient access to connect with our company. For others, the internet may be an intimidating environment but Comm100 brings us much greater credibility that it has ever been by ensuring that there is somebody to talk to in real time.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
Comm100's powerful. It does provide all the features an operator needs to offer excellent customer service.
What aspects are problematic or could work better?
I'd like to be able to do more customization through the agent's perspective.
What specific problems in your company were solved by this product?
Comm100's reports are even more comprehensive than those of any other chat app we've used.
Are you a current user of this product?
No
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