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Comm100 Live Chat

An ideal customer service software

(26 Ratings) Write Review

What is Comm100 Live Chat and how does it work? Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base.

FOLLOWERS 12,498 5,051 11,000 223 194

Comm100 Live Chat Awards

Comm100 Live Chat Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Comm100 Live Chat Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Vancouver, Canada / +1 877-305-0464
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.comm100.com/
Deployment		Category	Live Chat Software

Comm100 Live Chat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

Team (Live Chat)

$29 /User/Month

Features

Unlimited chats
Audio & Video chat
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Upload files and screenshots
Basic reporting
MaximumOn™ (cloud only)
1-year data storage
24/7 live support

Business (Live Chat)

$49 /User/Month

Features

Everything in Team, plus:
Multi-language chat and auto-translation
Canned messages
Routing by department
Advanced auto chat invitation
Manual chat invitation
Custom visitor filter
Add internal note
IP Restriction
Access to pre-built Integrations
Advanced UI customizations
Extended reporting
2-year data storage

Enterprise (Live Chat)

Custom

Features

Everything in Business, plus:
Dynamic chat campaigns
Advanced routing and allocation rules
Visitor segmentation
PCI DSS compliance
Credit card masking
Visitor SSO
Agent console extension
Shift management
Agent SSO
Access to Comm100 API
Extended analytics
Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
On-premise deployment (optional)
3-year data storage

Team (Omnichannel)

$59 /User/Month

Features

Everything in Live Chat Team, plus:
Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
Knowledge Base with unlimited articles and images
Save visitor as Contact
Block unwanted senders
1-year data storage

Business (Omnichannel)

$89 /User/Month

Features

Everything in Omnichannel Team, plus:
Live Chat Business
Custom tags
Batch ticket editing
Internal notes
Automation triggers
Custom fields
Basic routing
IP restriction
Advanced password policies
Extended reporting
2-year data storage

Enterprise (Omnichannel)

Custom

Features

Everything in Omnichannel Team, plus:
Live Chat Business
Custom tags
Batch ticket editing
Internal notes
Automation triggers
Custom fields
Basic routing
IP restriction
Advanced password policies
Extended reporting
2-year data storage

Business (Bot)

Custom

Add to any Live Chat or Omnichannel Plan

Features

Conversational keyword-powered chatbot
Decision-tree task bot
Intuitive and code free bot building interface
Bot simulator for easy offline testing
Pre-built task bot templates
Sentiment analysis (Beta)
Calendly integration
Multiple action types
Build your bot's keywords and responses in 32 languages
Comprehensive analytics and reporting
10,000 actions per month
Collect variable data

Enterprise (Bot)

Custom

Add to any Live Chat or Omnichannel Plan

Features

Everything in Business, plus:
Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
Conditional logic
Location based service
Webhooks
Visitor SSO
BYOB (Bring your own bot to Comm100)

Agent Assist

Custom

Add to any Live Chat or Omnichannel Plan.

Features

Real-time answer suggestions
Retrieve answers from canned messages
Retrieve answers from chatbot intents
Retrieve answers from knowledge base
Trainable to recognize industry-specific terms
Machine-learning of agent behavior
Control response sensitivity
Flag failed questions
Optimal performance with human responses

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Disclaimer: The pricing details were last updated on 08/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Comm100 Live Chat pricing.

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Comm100 Live Chat Reviews

OVERALL RATING 4.4 Based on 26 Rating(s)

Rating Distribution

Excellent 70.8 %
Very Good 16.7 %
Average 4.2 %
Poor 4.2 %
Terrible 4.2 %

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Videos on Comm100 Live Chat

Introducing Comm100 Live Chat

Comm100 Live Chat Software

Comm100 Live Chat FAQs

Q. What is Comm100 Live Chat used for?

Comm100 Live Chat is Live Chat Software. Comm100 Live Chat offers the following functionalities:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Agent Scheduling

Learn more about Comm100 Live Chat features.

Q. What are the top alternatives for Comm100 Live Chat?

Here`s a list of the best alternatives for Comm100 Live Chat:

Q. Does Comm100 Live Chat provide API?

Yes, Comm100 Live Chat provides API.

Articles on Comm100 Live Chat

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