Home/CRM Software/Freshsales
Updated on: May 26, 2020
What is Freshsales ?
Freshsales - CRM Software : SaaSworthy.com
View Gallery
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshsales

Improve your CRM functions and grow your business
(515 Ratings) Write Review

A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc.

Freshsales Awards

Highly Rated
Fastest Growing
Most Popular
Most Searched

Freshsales Features Show All Features

Freshsales Technical details

Support 24/7 (Live rep) Customer Type Individuals Freelancers Medium Business Small Business
API Location / Phone Number San Bruno, California / +1 866-832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Freshsales Pricing

Pricing ModelFree Trial , Freemium , Subscription
Sprout

Try for Free

Features

  • Unlimited Users
  • Unlimited Contacts
  • Unlimited Support
Blossom
$12 /User/Month

Features

  • Lead, Contact , Account, and Deal Management
  • Visual Sales Pipeline
  • 2-way Email Sync
  • Lead Scoring
  • Phone powered by Freshcaller
  • SMS Integration
  • Freshworks Integrations
  • Marketplace Apps
  • API Access
Garden
$25 /User/Month

Features

  • Includes features Blossom plan, plus
  • Multiple Sales Pipelines
  • 250 Bulk Emails/user/day
  • 5 Sales Sequences/user
  • 10 Workflow Automations
  • 10 Teams
  • Territories and Lead Assignment
  • Smart Matches
  • Custom Roles
  • Advanced Reports

Estate
$49 /User/Month

Features

  • Includes features of Garden Plan, plus
  • Advanced Lead Scoring
  • 1000 Bulk Emails/user/day
  • 10 Sales Sequences/user
  • 25 Workflow Automations
  • 25 Teams
  • Advanced CRM Customization
  • Auto Profile Enrichment
  • Reports Dashboard
  • Smartforms and Event Tracking
  • Multi Currency
  • Sales Goals
Forest
$79 /User/Month

Features

  • Includes features of Estate plan, plus
  • 5000 Bulk Emails/user/day
  • 25 Sales Sequences/user
  • 100 Workflow Automations
  • 50 Teams
  • EEA Data Center
  • IP Whitelisting
  • Audit Logs
  • Dedicated Account Manager
Screenshot of the Vendor Pricing Page
Freshsales Pricing
View Full Screen

Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshsales FAQs

Freshsales is CRM Software. Freshsales offers the following functionalities:

  • Contact Management
  • Call Logging
  • Lead Scoring
  • Project Management
  • Referral Tracking
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Freshsales features.

The pricing for Freshsales starts at $12.00 per user per month. Freshsales has 4 different plans:

  • Blossom at $12.00 per user per month.
  • Garden at $25.00 per user per month.
  • Estate at $49.00 per user per month.
  • Forest at $79.00 per user per month.

No, Freshsales does not offer a free plan.

Learn more about Freshsales pricing.

Yes, Freshsales provides API.

Ask the Community View Community

Freshsales Alternatives Freshsales Alternatives

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(2139 RATINGS)
monday.com
Monday.com makes capturing leads and nurturing them an easy process by offering a CRM that takes just minutes to set up. The software also makes it extremely...
Visit Website
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HubSpot CRM
(3784 RATINGS)
HubSpot CRM
A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people...
Visit Website
Freshsales vs HubSpot CRM
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Salesforce
(6138 RATINGS)
Salesforce
An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its...
Visit Website
Freshsales vs Salesforce
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Pipedrive
(3217 RATINGS)
Pipedrive
A CRM software built with intuitive interfaces, clean layouts and a simple user experience to help you manage your customer relations efficiently. An easy to...
Visit Website
Freshsales vs Pipedrive
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho CRM
(3287 RATINGS)
Zoho CRM
Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature...
Visit Website
Freshsales vs Zoho CRM
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Insightly
(862 RATINGS)
Insightly
Insightly is a powerful CRM tool for capturing and managing leads in every aspect of a sales process. Insightly gives you the power of complete contact...
Visit Website
Freshsales vs Insightly
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Copper (ProsperWorks CRM)
(603 RATINGS)
Copper (ProsperWorks CRM)
A productivity tool that comes equipped with several sales features like online CRM, real estate CRM, healthcare CRM, sales forecasting, sales enablement etc....
Visit Website
Freshsales vs Copper (ProsperWorks CRM)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Sell
(841 RATINGS)
Zendesk Sell
Zendesk helps salespeople better serve customers by providing the full context of each account. Sales staff can use Zendesk Sell to get better visibility into...
Visit Website
Freshsales vs Zendesk Sell
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agile CRM
(213 RATINGS)
Agile CRM
Agile CRM is a gamification-driven software that offers excellent customer relationship management functionalities as well. It can provide Marketing, Sales and...
Visit Website
Freshsales vs Agile CRM
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
PipelineDeals
(611 RATINGS)
PipelineDeals
PipelineDeals is a Sales CRM that has contact management feature to increase sales and services for small and midsize businesses. Manage contacts, generate and...
Visit Website
Freshsales vs PipelineDeals
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
bpm’online CRM
(200 RATINGS)
bpm’online CRM
bpm’online CRM is a leading low-code, process automation and CRM company. Today, that company serves thousands of customers worldwide. bpm’online CRM’s...
Visit Website
Freshsales vs bpm’online CRM

Freshsales Reviews

OVERALL RATING
4.3
Based on 515 Rating(s)
Rating Distribution
  • 429
  • 38
  • 17
  • 26
  • 5
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Prashant ChoudharySource : trustradius.com
(Reviewed on 01 May 2020)
The best free CRM solution out there for all the startups out there!!

Use Cases and Deployment Scope

This is the simplest CRM out there and the only one that offers a free plan, so for small and medium businesses it is somewhat of a boon wherein you can actually help with increasing your sales and marketing productivity for low costs or even for free. This software is easy to learn and doesn't offer many complexities but then again it falls short as compared to several high prices CRMs, i.e. you get what you pay for.

Pros and Cons

  • Great entry point for starting small and medium businesses.
  • Easy to use UI.
  • Free plan availability is the biggest pro.
  • Excellent pricing across paid models ranging from $12 to $80 and services provided therein suffice all the requirements.
Edit
  • Data analysis for large datasets is a bit tedious.
  • Checking spelling in mails is a little flawed.
  • Does not offer as many 3rd party integrations as its competitors.

Likelihood to Recommend

This is suitable for small and medium enterprises looking for cost-friendly solutions for a CRM suite, it solves most of the problems in that scenario, i.e. it increases sales productivity and is easy to learn, which reduces in turn the training time and costs for a firm. It falls short on certain scenarios for large companies due to its shortcomings like tedious data analysis of large datasets or fast moving volume sales, integration with Facebook or Instagram leads, etc.
Read Prashant Choudhary's full review

...more
Verified UserSource : trustradius.com
(Reviewed on 30 April 2020)
Definitely the freshest approach to sales and customer relationship management

Use Cases and Deployment Scope

I used Freshsales to track our new business and set up workflows based on specific points of the deal. I also used it to store customized client data, as well as to connect our G Suite email account up with the CRM so that we could obtain an overview of communication on the clients' respective CRM pages.

Pros and Cons

  • Quick transitions between modules
  • Seamless data entry
  • Overall "fresh" experience
  • High level of customization
Edit
  • Creation of a client portal
  • Online document storage
  • Online document signing

Likelihood to Recommend

Our company had tried many, many different types of CRM systems and Freshsales was the best. We moved because we ended up requiring a different type of solution. But Freshsales was fantastic. If you require online document storing and signing, you will need to look elsewhere, but not many CRMs provide that, and the ones that do, are not as good at being a CRM as Freshsales is. This is an honest take on the matter. There are some solutions that do really well, but significantly exceed the Freshsales pricing.
Read this authenticated review

...more
Jose Adan OrtizSource : trustradius.com
(Reviewed on 16 April 2020)
Freshsales Review

Use Cases and Deployment Scope

For the past 3 years, Freshsales has changed the way we monitor sales, opportunities, and even projects.
We use Freshsales across the whole organization to keep everyone updated about project status and to document assets, from a proposal from an Account Manager, to notes, call registry, and project scope for the Professional Services team. We had problems registering new opportunities in an easy way and controlling the sales pipeline, with Freshsales we now have an instant view of business status even from Freshsales Mobile App.

Pros and Cons

  • The way you can easily build and modify a filter for a business view.
  • Visual representation of sales pipeline.
  • Integration with other Freshworks tools.
Edit
  • More flexible reports.
  • User profile segmentation and permissions.
  • Easy reports directly from a sales pipeline inside a view/filter.

Likelihood to Recommend

Freshsales is good for businesses with fewer than 100 employees (users). We are a Technology Consultant Partner, and we work with a lot of products and services and Freshsales helped us organize all kinds of sales and opportunities.
Read Jose Adan Ortiz's full review

...more
JB-M5Source : apps.apple.com
(Reviewed on 08 April 2020)
It’s improving

I find this app to be handy for referencing data while on appointments and also entering some data immediately after appointments. @FreshWorks - PLEASE allow me to change the alert tone on my iPhone rather than using the default iPhone alert tone. Or, add a number of alert tone options in your app and let us pick from that. Thanks!

...more
revieweratomikSource : apps.apple.com
(Reviewed on 29 March 2020)
Can’t even log in

The keyboard doesn’t even let you switch to portrait mode. Can’t access 75% of the keyboard. Trying to click on to use Google account, and the button doesn’t even work. Mobile app is useless.

...more
Grant GwytherSource : trustpilot.com
(Reviewed on 18 February 2020)
One of the worst CRMs I have ever used

One of the worst CRMs I have ever used. The functionality is great for automating simple workflows and UI is great for handling day to day activities. However I was completely let down by the reporting elements and customer service.Simple examples:-Reporting functionality to report on accounts, weekly, monthly and yearly - was discussed during presales and agreed it was available-After signing a 1 year contract, 4 months later and the reporting functionality (for board reports and monthly pipe activity is still not available)-Upon requesting assistance, the team have repeatedly told me it will be live soon and sent me a ticket for Fresh Support -I cannot log in to see my ticket status and have been in touch with 7 different support team members-Locked into this contract so nothing I can doDO NOT USE FRESHSALES

...more
Hamza ISource : g2crowd.com
(Reviewed on 12 February 2020)
"All in once Package"

What do you like best?

Reports feature is the best, it helps me to track the trending of my leads and deals and how my people are working, it helps me to also identify the productivity of my employee through hourly splitting tracking.

What do you dislike?

i dislike that it doesn't provide enough action to the admin accounts. i can not change the passwords of users, i can change their names and information which i think should be provided to admin.

Recommendations to others considering the product:

its a very mature site, which provides you all most everything that helps you in tracking your actions and events easily. you can add custom stages, and can add users with different level.

What problems are you solving with the product? What benefits have you realized?

Operational and technical problems of my product, it helps me to track each steps we made and how we handled them.

...more
Shikhar BSource : g2crowd.com
(Reviewed on 11 February 2020)
"Streamlined sales journeys"

What do you like best?

The webhooks integrations, and freshchat

What do you dislike?

loading time on clicking pages (pagination)

What problems are you solving with the product? What benefits have you realized?

Earlier we did not have any clue about the customers, from where they are coming, at what level is their engagement with our product. Freshsales helps in integration all of that by including source of leads, the engagement level of leads and plethora of other information that can be easily updated via our backend depending on the user interactions.

...more
Ravikant TSource : g2crowd.com
(Reviewed on 10 February 2020)
"Fantastic CRM tool and easy to use"

What do you like best?

This product is very easy to use and its intuitive feature and ready to support guys are very much helpful for you to setup your sales process using this tool.

What do you dislike?

syncing issues with Google - sometimes this creates an issue.

What problems are you solving with the product? What benefits have you realized?

Pipeline management / deals & reminders with tasks

...more
Sikha MSource : g2crowd.com
(Reviewed on 05 February 2020)
"Happy user"

What do you like best?

A good CRM to kick start your sales and marketing. Helps to coordinate the team

What do you dislike?

So far I haven't found any issues in this.

Recommendations to others considering the product:

Easy to manage the sales and marketing team

What problems are you solving with the product? What benefits have you realized?

Can organize the mails and follow up can be taken easily

...more
Read All Reviews

Videos on Freshsales

Freshsales Overview
Freshsales Overview
Freshsales Explained in Under 7 Minutes

Freshsales Screenshots

Event tracking
Homepage
Deals Pipeline
Admin settings
Event tracking
Event tracking
Homepage
Deals Pipeline
Admin settings

Freshsales Integration

92%
(231 RATINGS)
Live Chat Software
98%
(827 RATINGS)
Help Desk Software
(976 RATINGS)
SMS Marketing Software
90%
(69 RATINGS)
Call Center Software
77%
(52 RATINGS)
Call Center Software
78%
(11 RATINGS)
Collaboration Software