A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc.
|Support||24/7 (Live rep)||Customer Type||Individuals Freelancers Medium Business Small Business|
|API||Contact||San Bruno, CA / +1 (866) 832-3090|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||CRM Software|
Try our FREE FOREVER plan.
Billed annually, or $19 if billed monthly
Perfect for small teams.
Billed annually, or $35 if billed monthly
Ideal for growing teams.
Billed annually, or $65 if billed monthly
Best value for large teams.
Annual commitment only
Made for enterprises
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: It is very intuitive and easy to use. I have found that even when I open a new function that I have not used before, that within a very short time I can figure it out.
Cons: I don't think there is really anything that is wrong. I have not explored some of the reporting features as much I could.
Overall: To me it is a great task master when setting tasks and reminding me of them as well as the sync with outlook.
Pros: What attracted our business to Freshsales was the ease of use. With no training or instruction, we could use the CRM as if we had used it our whole careers. The software is intuitive, and not cumbersome like so many other CRM's.
Cons: We have yet to find anything we don't like.
Overall: Freshsales gave us an avenue to help segment our customer list, in a way that broke them down by money spent, that was super helpful to our sales team.
Pros: Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization
The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app.
Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink.
Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal.
Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers.
Cons: A limitation observed is that the software takes longer time to load in case of heavily loaded database.
Overall: FreshSales has helped me in -
1. Delegating tasks to the team
2. Tracking of team activity / performance
3. Increase accuracy of sales forecast
4. Identifying neglected contacts in the database
Pros: The software is quite easy to configure the customizations
Cons: The amount of the monthly fee is above some competitors and for Brazil, due to exchange rate matters it is quite high
Overall: We control with ease and clarity the development of new business
Pros: Freshsales has a lot of capabilities for an affordable Cloud-based CRM. In particular, I really appreciate all the email features around scheduling, tracking and templating emails.
Cons: It's a little tricky to figure out how to add custom fields and filter lists by those fields.
Overall: We used to use a competitor and their prices went up way too high for a small business like ours. We really appreciate all the features in Freshsales for the price and the very responsive support behind it.
Pros: As a commercial real estate professional I tried several different CRM/pipeline management software programs, like Apto and others, which are specific to commercial real estate and Freshsales is customizable enough to work great for my purposes.
Cons: There are a lot of limits to how many automations you can setup and the pipeline manager isn't always intuitative.
Overall: Great program. I did the 30-day free trial and will move forward with a pay version.
Pros: Very flexible and versatile. It was customized to fit our needs.
Cons: Many features that it will seem overwhelming to first time users.
Pros: There are number of pros but I will highlight couple of them.
1) Even the free version of the CRM is quite impressive and fully packaged to handle an organization's CRM requirement.
2) The team pushes the update on regular basis and the updates are quite thoughtful
3) Email configuration
4) Custom url for your organization
5) Unlimited agents even in the free version
6) Tasks & Appointments is what I like the most
Cons: Proposal/Quotation and Invoicing is not there currently. but, I am sure the team will have it in their bucket list.
Overall: We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals.
Pros: I like the software because of UI and the way it gets integrated with other products.
Cons: Nothing that I could think of. Because as of now it seems to be the best CRM that I've used.
Overall: Overall experience not only with the freshsales but freshworks was excellent.
Pros: I really like the deal function! It means I can track how much money I am making
Cons: The ability to put Tasks in order of date in an account
Overall: Great! A few formatting changes I personally would prefer but I like it!
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