Home/CRM Software/Freshsales
Updated on: March 2, 2021
What is Freshsales ?

Freshsales

Improve your CRM functions and grow your business
(1,353 Ratings) Write Review

Freshsales has been rebranded to Freshworks CRM. Check Freshworks CRM

A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc.

Freshsales Awards

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Highly Rated
Fastest Growing
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Freshsales Features Show All Features

Freshsales Technical details

Support 24/7 (Live rep) Business Hours Customer Type Individuals Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, California / +1 650 513 0514
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Freshsales Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Features

  • Contacts
  • Phone & Chat
  • 24x5 support
Growth
$29 /User/Month

$29 per User per Month billed Yearly

Features

  • 1,000 Active Contacts
  • Contact, Account, & Deal management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-in Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring FREDDY
  • 1 Custom Domain
  • Lists and Segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Migration from other CRMs
  • Mobile App
  • Freshdesk Integration
  • Freshworks Marketplace
Pro
$69 /User/Month

$69 per User per Month billed Yearly

Features

  • Everything in Growth, plus
  • 3,000 Active Contacts
  • Lead Gen Bot FREDDY
  • Answer Bot FREDDY
  • WhatsApp & Apple Business Chat
  • Conference Calling
  • Smart Matches FREDDY
  • Offline Events
  • 10 Custom Domains
  • Advanced Custom Fields
  • Behavioral Segmentation
  • 20 Active Marketing Journeys
  • Marketing Reply Tracking
  • 10 Multiple Sales Pipelines
  • Deal Insights FREDDY
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles
  • Territory Management
  • Sales Teams
  • Sales Goals
  • Offline Mode on Mobile App
Enterprise
$125 /User/Month

Features

  • Everything in Pro, plus
  • 5,000 Active Contacts
  • Auto-profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domains
  • Custom Sales Activities
  • 10 Custom Modules
  • Field-level Permissions
  • Deal Teams
  • Audit Logs
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails
  • Sales Forecasting
  • Forecasting Insights FREDDY
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles
  • Advanced Metrics
  • Dedicated Account Manager
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshsales FAQs

Freshsales is CRM Software. Freshsales offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Referral Tracking
  • Marketing Automation
  • Customer Support
  • List Management

Learn more about Freshsales features.

The pricing for Freshsales starts at $29.00 per user per month. Freshsales has 3 different plans:

  • Growth at $29.00 per user per month.
  • Pro at $69.00 per user per month.
  • Enterprise at $125.00 per user per month.
    • Freshsales also offers a Free Plan with limited features.

      Learn more about Freshsales pricing.

Yes, Freshsales offers a free plan.

Learn more about Freshsales pricing.

Yes, Freshsales provides API.

Ask the Community View Community

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Freshsales Reviews

OVERALL RATING
4.6
Based on 1,353 Rating(s)
Rating Distribution
  • 84.4 %
  • 13.4 %
  • 1 %
  • 0.4 %
  • 0.9 %
SHARE YOUR EXPERIENCE Write a Review
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Rick PSource : g2crowd.com
(Reviewed on 11 September 2020)
"Easy to use and affordable CRM"

What do you like best?

The interface is clean, intuitive and easy to use.

What do you dislike?

I haven't found anything that stands out as a negative yet.

What problems are you solving with the product? What benefits have you realized?

I keep my contact and account info up to date. I keep my deals moving forward.

...more
User in Computer SoftwareSource : g2crowd.com
(Reviewed on 31 July 2020)
"Good experience using freshsales, easy to sort my required leads"

What do you like best?

Very User Friendly Interface, finding leads seems very easy, fast UI also, good experience overall

What do you dislike?

I cannot filter my leads based on the followup tasks on a particular day. still this issue not fixed

Recommendations to others considering the product:

Very good CRM

What problems are you solving with the product? What benefits have you realized?

Creating Leads, Followups, Converting the prospects, creating deals, maintaining pipeline

...more
Rene PSource : g2crowd.com
(Reviewed on 10 July 2020)
"Really easy to use"

What do you like best?

An amazing UX and UI, really easy interface and navigation. Also the clear pricing service, other CRM are complex and expensive when you want to achieve more things.

What do you dislike?

suite integration is not as easy as it seems. But maybe is also that i am new at Freshworks.

What problems are you solving with the product? What benefits have you realized?

We have a lot of databases from different sources of potential customers, we integrate all of them and collect new data directly into freshsales, really easy and seamless.

...more
Maria PSource : g2crowd.com
(Reviewed on 15 June 2020)
"Freshsales is an instrument every sales team ought to have"

What do you like best?

Freshsales CRM is indeed a very stable and skilled technology, as a retailer it is very helpful to be have a CRM solution which makes my lives better the with customers; it organizes the all details of the customers in "Excel" documents in a correct manner. It also has a spotless and very intuitive user interface, which is very healthy for individuals unaware of this type of application. Freshsales also has great support team; any issue that arises for me would be attempting to fix it in order to boost the customer experience as easily as possible.

What do you dislike?

I can't say definitely negative things about Freshsales CRM to this day, I have had many fantastic experiences, in either support or even with the channel as a whole, it works really well. It's clear that at present, this isn't really a industry revolutionizing platform; it has little innovative to bring. The only thing I don't like too far is its elegance, I've tried other related applications and they're offering more things, so if you're searching for a career, that's the best choice, easy, straightforward and clean.

What problems are you solving with the product? What benefits have you realized?

Quite much in our business we use this method to analyze data on our consumers and assess the success of each program introduced, through this method we are already able to modify the service we provide to any of their consumers in a very creative way , helping us to achieve the required outcomes.

...more
Themba DSource : g2crowd.com
(Reviewed on 14 May 2020)
"Ammazzzzing Software "

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 11 May 2020)
"It manages, positions, produces, controls and achieves the best sales rates with Freshsales."

What do you like best?

With much property I can highlight the most pleasant of freshsales, which is within the numerous tools of computer management that contains its programming, such as sales management, email marketing, sales forecasting, progress monitoring, team management, content management, distribution of tasks, evaluation of potential customers, monitoring of interactions, marketing in social networks, attracting potential customers and structuring action plans against possible operational failures, being this material of great support to achieve the desired results.

What do you dislike?

If of the negative aspects of freshales we speak, it is possible to be mentioned that its programming contains a remarkable failure as far as its system of implementation of operating plans, that they look for to track, to identify, to stop and to eliminate all the problems that are contained within a computer science structure, costing their reputation and credibility to him, when not being able to always fulfill this great task to guarantee the obtaining of the best results within the programmatic part of a company, without being able to offer the pleasing experience that normally offers this particular program, reason why this failure must be counteracted and eliminated completely so that it does not continue causing damages in programming.

Recommendations to others considering the product:

For me it is a duty, to highlight and talk as best as possible of a system such as freshsales, as this way other users can get the most significant advance for your company from the hand of the programming of this software, which provides a clear and solid contribution to achieve all the goals set in a particular pattern of time, which with another system could not be achieved. Task that this management platform can easily perform, achieving to enhance your development at a business level, becoming a big one in the industry, having the most complete program in the business world, in charge of managing and taking you always to the best.

What problems are you solving with the product? What benefits have you realized?

Above all, I want to mention that the use of the freshsales service, for me represents the evolution of management systems, which enhance, manage and achieve the best results in terms of financial and advertising part of a company, offering the greatest tools for improving digital computer systems responsible for positioning brands and services and increase their business operations, hand in hand with the skills of its employees and the large number of tools that a system of this type can provide to carry out all tasks that can be of great help to the organization.

...more
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 30 April 2020)
"Freshsales is a tool every sales team should have."

What do you like best?

Freshsales is a sales automation tool that is quite powerful to work in any organization, people who work with this system get a wonderful experience because of how powerful and functional it is to address business needs, through this service is very easy to interact with customers in a personalized way and with excellent professionalism, the software has a large number of users that due to its operation has acquired an excellent reputation that provides great confidence to people who want to purchase the service. The service has an excellent data collection system that allows us to have a better vision about each client, sending campaigns through emails is something extremely simple and has a huge capacity to send to large numbers of people, the service is very good to help improve sales of an organization.

What do you dislike?

Software with a fairly broad interface can be confusing to use if you don't have the right knowledge, so you need good training to avoid having problems or bad experiences. In terms of operation this service is very good and exceeds the expectations of its users because of how accurate it is.

Recommendations to others considering the product:

For people who are looking for a CRM service that is efficient to improve the attention of their customers and increase their sales I recommend Freshsales, as it is a quite innovative platform with an impressive performance, personally I have had an excellent experience with this service and I have been able to witness how good it is to help increase the sales of an organization, the tool adapts perfectly to the needs of its users and offers an excellent experience to work with high comfort.

What problems are you solving with the product? What benefits have you realized?

Freshsales is a tool that we acquired for our sales team to improve both its system and strategies to implement, since in previous years we were having serious deficiencies that prevented us from having the desired results, but since this platform came to our organization all change at all as we could understand more efficiently the needs of our customers and make improvements that have been very good for the progressive increase of our income.

...more
User in Online MediaSource : g2crowd.com
(Reviewed on 26 March 2020)
"amazing CRM features!"

What do you like best?

super easy to use. everyone on the team was able to pick it up very easily as it is pretty intuitive for a CRM. others, like salesforce or zoho can be very confusing but this seemed to ve easy for everyone. it has email and phone capability within the software so you can do everything from one screen.

What do you dislike?

does not have 3rd party integrations so the CRM does not have every feature that others do

Recommendations to others considering the product:

great CRM if you are looking for one this is a great option

What problems are you solving with the product? What benefits have you realized?

being able to use a CRM for outbound sales, partner relationship management, etc.

...more
Antal USource : g2crowd.com
(Reviewed on 27 February 2020)
"The best CRM we came accross that suits our small business operation."

What do you like best?

Freshsales was really effortless to set up, very easy to understand the layout of the interface and it was a breeze to integrate and migrate data from other software solutions. It was a great plus that the Freshsales mobile app has so much functionality incorporated from the desktop version as well. The support and knowledge base of this CRM is very professional and concise. You rarely ever have to reach out to their support.

What do you dislike?

Spell-check doesn't seem to work when composing emails. But the Freshsales support team was very helpful in explaining their technical challenges and promised me to resolve the issue in a timely manner.

What problems are you solving with the product? What benefits have you realized?

Freshsales CRM makes tracking of all sales processes feel like a walk in the park. In particular their automated and highly configurable workflows. I feel our company highly benefits from the ability to automate and to streamline sales with the help of Freshsales CRM. We particularly like the numerous mobile app functionalities that make our admin work so much easier when out of office.

...more
Roberto GSource : g2crowd.com
(Reviewed on 21 February 2020)
"Freshsales Rocks!"

What do you like best?

The simplicity of it and how we get alerted every time someone sees one of our emails.

What do you dislike?

That there are so many different subscription levels and we have to pay more to unlock more features.

Recommendations to others considering the product:

I recommend them to first think all the things they need to do inside of their business, then read all of the fresh sales subscriptions and see which one fits them best to their needs. From there, they can call fresh sales at any time or email they have a great customer support available almost immediately. I recommend them to set up their deals pipeline and all of the lead fields the way they want or fits them most. From there I would say they can look at all the integrations freshsales offers, there are so many which is great. Connecting your email is a must and using the task or events management Is also very beneficial. There are no other CRMs like freshsales and they are quiet affordable for start ups and small businesses. I have gotten emails from their support willing to help me even when I do not request help. This is a very plus of freshsales going above and beyond for their clients.

What problems are you solving with the product? What benefits have you realized?

Keeping track of all of our Clients data.

...more
Read All Reviews

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Freshsales Screenshots

Lead Profile
Settings
Channels
Edit Field
Admin settings
Deals Pipeline
Homepage
Lead Profile
Lead Profile
Settings
Channels
Edit Field
Admin settings
Deals Pipeline
Homepage

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