Home/CRM Software/Freshsales
Updated on: November 13, 2018
Freshsales Overview
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Freshsales
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Freshsales

Improve your CRM functions and grow your business
★★★★★
★★★★★
(290 Ratings) Write Review

A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc.

Freshsales Features

Freshsales Technical details

Support 24/7 (Live rep) Customer Type Individuals Freelancers Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Freshsales Pricing

Pricing ModelFree Trial , Freemium , Subscription
Sprout
Free

Try our FREE FOREVER plan.

  • Leads
  • Contacts
  • Deals
  • Accounts
  • Email
  • Built-in phone
  • Integrations
  • Mobile apps
Blossom
$12 /User/Month

Billed annually, or $19 if billed monthly

Perfect for small teams.

  • Contact management
  • Pipeline management
  • 250 bulk emails/user/day
  • Build-in phone
  • 2 sales campaigns/user
  • Lead scoring
  • 2 intelligent workflows
  • Basic reporting
  • Integrations
  • iPhone and Android apps
Garden
$25 /User/Month

Billed annually, or $35 if billed monthly

Ideal for growing teams.

  • All Blossom Plan features
  • Multiple pipeline management
  • 500 bulk emails/user/day
  • 5 sales campaigns/user
  • 10 intelligent workflows
  • Advanced reporting
  • Territories and lead assignment
  • Advanced CRM customization

Estate
$49 /User/Month

Billed annually, or $65 if billed monthly

Best value for large teams.

  • All Garden Plan features
  • 1000 bulk emails/user/day
  • 10 sales campaigns/user
  • 25 intelligent workflows
  • Advanced lead scoring
  • Auto profile enrichment
  • Reports dashboard
  • Smartforms and event tracking
Forest
$79 /User/Month

Annual commitment only

Made for enterprises

  • All Estate Plan features
  • 2000 bulk emails/user/day
  • 25 sales campaigns/user
  • 50 intelligent workflows
  • EUC data center
  • IP whitelisting
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshsales Reviews

OVERALL RATING
4.7
Based on 290 Rating(s)
Rating Distribution
  • 278
  • 9
  • 1
  • 2
  • 0
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rohit s.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 November 2018)
Freshsales review

Pros: Using freshsales is extremely easy. The UI/UX of this tool is excellent and I understood how to use all features of this tool without any assistance. Using this tool, I can manage all my leads and contacts easily. Moreover, I can arrange all my leads in different stages such as follow up, won and lost. This give me ability to measure the success of my outreach efforts. Moreover, the dashboard of this tool is good

Cons: This software is heavy and sometimes it hangs. Otherswise it is a good platform

Overall: This software help us to keep track of all our leads and their progress. Using this tool has helped us to manage our sales and marketing pipeline

...more
Tzusheng H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 31 October 2018)
FS keeps surprise me by exceed my expectation!

Pros: FS keeps upgrading by expanding their function in order to make work and tracking emails easier, managing customers and not missing the follow ups

Cons: Nothing, I am still loving it and learning it!

Overall: We have thousands of clients and emails sometimes it's not so easy to remember who you need to be in contact, we can now easily add task, deals, even sales campaign to support our sales and makes it a lot easier.

...more
Siddharth R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 October 2018)
Best CRM I have used so far. In my opinion better than HubSpot.

Pros: In CRM call recording. The work flow and ease of use with the lanes UI is great.

Cons: Had bit of issues with adding new users and making payment. But the customer support resolved it as soon as I got them on the phone.

Overall: Its been great

...more
Santiago G.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 October 2018)
Great CRM

Pros: Once you are set up, it is really easy to use and the information is all in one place.

Cons: It is kind of hard to get around at firts. Once I had the demo with Peggy Romero, everything was a lot easier.

Overall: It is an amazing CRM, with a lot of great features, we are convinced we will get great results from it.

...more
Taknauth K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 October 2018)
Freshsales

Pros: Easy to use features. Easily add and remove columns.

Cons: I recently started to use the software and so far it's been all good. I hope there is a way to integrate only selected emails not all or none.

...more
Steven B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 29 October 2018)
Great CRM for my small business!

Pros: I like the integration with email, which gives me the ability to track them.

Cons: I just started using it so nothing yet. It is easy to set up.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 October 2018)
Comprehensive and good UI

Pros: Easy to learn, easy to use; Free Plan to begin with, App available

Cons: Basic reporting should be integrated in Free Plan

...more
Jeremy M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 October 2018)
Great Features , Can't Imagine Doing Business Without

Pros: We are a small IT MSP.

The tasks feature is underrated. You can set due dates and associate the tasks with a contact or account (business) or even your own business or department. You can then only list tasks that are due that day. This has single handedly made me more productive when feeling overloaded with things to do that do not have a set appointment.

In general FS is flexible and extremely intuitive, allowing you to find your own best ways to use it.

Amazing at integration with ticketing (Freshdesk), Notes, Tasks, our Network Documentation for a client, previous work done for a clients, everything is one click a way.

Cons: We've seen one bug with time zones and task due dates but in general the company is always perfecting and listening so we are not worried about it.

Overall: It you are a small to mid range MSP I highly recommend using Freshsales in combination with Freshdesk ticketing, Ninja RMM, Cloudberry/AWS backups and Teamviewer.

Freshsales has mastered the intuitive interface, making your life easier and pulling up information instantly. Sales pipeline, Robust tasks, Documentation and notes, Previous work performed, Appointments - including integration with GSuite and Google Calendar, you name it. We love it!

...more
Aditya S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 October 2018)
Freshsales - One of the best CRM products in the market

Pros: I have worked with Salesforce, SugarCRM, Pega etc. I found freshsales UI and flow the most seamless and intuitive

Cons: Nil. Nothing as of now. Hope to see more 3rd party integrations and customizations in the future

Overall: Overall experience was phenomenal. It captures the entire sales flow from capturing leads to nurturing them and closing deals with a seamless easy to understand interface. Keeps various sections of the sales organization in the same page and informed during the entire flow

...more
Konrad T.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 October 2018)
CRM for growing companies

Pros: The system is straightforward to set up and we found the learning curve for new users to be non-existent.

Cons: Scale-ability. For small teams and a growing business FreshSales hits the mark by offering a fully fledged integrated CRM without the costs of set-up and maintenance of an enterprise CRM. However, the long term cost of FreshSales will nee to be reconsidered as staffing levels rise.

Overall: Our sales and customer admin teams started using FreshSales during the trial period and it blended in seamlessly with our processes. Additionally we use FreshDesk to manage our support and other client interactions.

Together these tools are a brilliant integrated system that tracks our client communications from sales lead through the sales pipeline and onto maintaining a post sales relationship.

...more
Read All Reviews

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Videos on Freshsales Youtube Official Channel

Freshsales Screenshots

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screenshots
screenshots
Freshsales Demo - Lead Scoring
Freshsales Demo - Activity Scheduling
Freshsales Demo - Analytics & Reporting
Freshsales Demo - Contact Management
Freshsales screenshot: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and more
Freshsales screenshot: Reach out to prospects within seconds by sending personalized bulk emails right from Freshsales
Freshsales screenshot: Prioritize follow-ups by those who are sales-ready and those who require nurturing
Freshsales screenshot: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customers
Freshsales screenshot: 360° customer view, on the go
Freshsales screenshot: Move leads up the sales ladder in a tap
FreshSales.io Screenshots
FreshSales.io Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Freshsales Demo - Lead Scoring
Freshsales Demo - Activity Scheduling
Freshsales Demo - Analytics & Reporting
Freshsales Demo - Contact Management
Freshsales screenshot: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and more
Freshsales screenshot: Reach out to prospects within seconds by sending personalized bulk emails right from Freshsales
Freshsales screenshot: Prioritize follow-ups by those who are sales-ready and those who require nurturing
Freshsales screenshot: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customers
Freshsales screenshot: 360° customer view, on the go
Freshsales screenshot: Move leads up the sales ladder in a tap
FreshSales.io Screenshots
FreshSales.io Screenshots

Freshsales Awards

Disclaimer

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