Home/CRM Software/Freshsales
Updated on: March 18, 2019
What is Freshsales ?
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Freshsales - CRM Software : SaaSworthy.com
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Freshsales

Improve your CRM functions and grow your business
★★★★★
★★★★★
(465 Ratings) Write Review

A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc.

Freshsales Features Show All Features

Freshsales Technical details

Support 24/7 (Live rep) Customer Type Individuals Freelancers Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Freshsales Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshsales cost ?
The pricing for Freshsales starts at $12.0 per user per month. Freshsales has 4 different plans such as - Blossom at $12.0 per user per month, Garden at $25.0 per user per month, Estate at $49.0 per user per month and Forest at $79.0 per user per month. Freshsales also offers a Free Plan with limited features.
Sprout
Free

Try our FREE FOREVER plan.

  • Leads
  • Contacts
  • Deals
  • Accounts
  • Email
  • Built-in phone
  • Integrations
  • Mobile apps
Blossom
$12 /User/Month

Billed annually, or $19 if billed monthly

Perfect for small teams.

  • Contact management
  • Pipeline management
  • 250 bulk emails/user/day
  • Build-in phone
  • 2 sales campaigns/user
  • Lead scoring
  • 2 intelligent workflows
  • Basic reporting
  • Integrations
  • iPhone and Android apps
Garden
$25 /User/Month

Billed annually, or $35 if billed monthly

Ideal for growing teams.

  • All Blossom Plan features
  • Multiple pipeline management
  • 500 bulk emails/user/day
  • 5 sales campaigns/user
  • 10 intelligent workflows
  • Advanced reporting
  • Territories and lead assignment
  • Advanced CRM customization

Estate
$49 /User/Month

Billed annually, or $65 if billed monthly

Best value for large teams.

  • All Garden Plan features
  • 1000 bulk emails/user/day
  • 10 sales campaigns/user
  • 25 intelligent workflows
  • Advanced lead scoring
  • Auto profile enrichment
  • Reports dashboard
  • Smartforms and event tracking
Forest
$79 /User/Month

Annual commitment only

Made for enterprises

  • All Estate Plan features
  • 2000 bulk emails/user/day
  • 25 sales campaigns/user
  • 50 intelligent workflows
  • EUC data center
  • IP whitelisting
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshsales Reviews

OVERALL RATING
4.7
Based on 465 Rating(s)
Rating Distribution
  • 447
  • 13
  • 1
  • 4
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 March 2019)
"Freshsales is an excellent CRM for sales teams"

What do you like best?

We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.

What do you dislike?

Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.

Recommendations to others considering the product

Freshsales will be useful to both small and medium businesses, thanks to its extensive customer management. It is highly recommended to manage leads, and to review your activity on the web. Thanks to Freshsales you will be able to get much more out of the visualization of your business in process. We recommend it.

What business problems are you solving with the product? What benefits have you realized?

Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.

...more
Aksana R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Freshsales review

Pros: easy to use

responsive support

good reports

Cons: I'd like to have more pipelines on lower plans

...more
Richard K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 09 March 2019)
Great CRM

Pros: I like being able to separate leads from hot prospects and sold customers, lots of segmenting and filtering for bulk email etc.

The app is easy to use too and can do almost everything from the app.

Cons: I really with I could click to text from the app and open my email from the app to change the from address.

I also feel kinda ripped on the referral program. I got someone to pay for a year and they only pay me for a month at a time. I was told because they could cancel but the subscription is nonrefundable. Ive reached out a bunch of times more but no reply :(

Overall: Overall very happy. helps keep me organized and from sales opportunities slipping through the crack.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
Lots of issues w/ CRM migration + bugs

Pros: Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Cons: During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.

Overall: Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

...more
Vishal S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
Best Sales CRM Software & App.

Pros: Call log and response management.

Ownership of Accounts, opportunity.

Manager review system for sales team.

Cons: Yet to find any.

Overall: Its helping me to manage my leads and getting updating same at as ease. Managers can take review of all my opportunities and leads very easily. Features n UI are extremely user friendly.

...more
Miguel F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 March 2019)
Perfect For New Realtor

Pros: For a new realtor, FreshSales is very affordable and works great once all set up.

Cons: I was hoping that the call feature from the app would provide me a number to call so that I could use my business number.

Overall: Overall, the software is perfect for a new realtor or real estate investor.

...more
Wayne R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 March 2019)
Easy use

Pros: Its very east to set up. We were able to make the system tailored to a Solar CRM within a day.

Cons: Not really a dislike more of a request, It would be awesome if we can get calls recorded and be able to download to send to our clients.

Overall: The need for a CRM that is cost effective and easier to use then saleforce.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 March 2019)
Best CRM to get started

Pros: The ease of use, excellent customer support for implementation, the scoring system, profile enrichment and overall of the CRM

Cons: The lack of some advanced functions that are available in other CRM's

...more
Bryan L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 March 2019)
Real Estate's Best Kept Secret

Pros: Super easy to use. As a realtor in the business for several years I've tried BoomTown, HubSpot, Follow Up Boss and some others. I stumbled across FreshSales by pure happenstance and fell in love with it. Super intuitive, it integrates to other software easily and the app is flawless. I could go on and on. The pricepoint is also stupid cheap. A customer service rep even reached out to do a personal walkthrough with me.

Cons: What did I like least? The only thing that comes to mind is that I can't go to FreshSales.com to log in, it's a weird URL like FreshSales.io. It's easy enough to bookmark but at first it was kind of annoying.

Overall: See my first comments. I'd recommend this all day

...more
Billy C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 March 2019)
The best of the best

Pros: Very easy to use. Kept track of every stage of the deal. Emails and phone conversations were integrated in the tracking process. Kept track of all contacts associated with the client.

Cons: There was nothing not to like. I found no short-comings what-so-ever.

Overall: I got the feeling that a sales person designed this program for the sales force. I love it. Highy recommend.

...more
Read All Reviews

Videos on Freshsales Youtube Official Channel

Freshsales Screenshots

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Freshsales Demo - Lead Scoring
Freshsales Demo - Activity Scheduling
Freshsales Demo - Analytics & Reporting
Freshsales Demo - Contact Management
Freshsales screenshot: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and more
Freshsales screenshot: Reach out to prospects within seconds by sending personalized bulk emails right from Freshsales
Freshsales screenshot: Prioritize follow-ups by those who are sales-ready and those who require nurturing
Freshsales screenshot: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customers
Freshsales screenshot: 360° customer view, on the go
Freshsales screenshot: Move leads up the sales ladder in a tap
FreshSales.io Screenshots
FreshSales.io Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Freshsales Demo - Lead Scoring
Freshsales Demo - Activity Scheduling
Freshsales Demo - Analytics & Reporting
Freshsales Demo - Contact Management
Freshsales screenshot: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and more
Freshsales screenshot: Reach out to prospects within seconds by sending personalized bulk emails right from Freshsales
Freshsales screenshot: Prioritize follow-ups by those who are sales-ready and those who require nurturing
Freshsales screenshot: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customers
Freshsales screenshot: 360° customer view, on the go
Freshsales screenshot: Move leads up the sales ladder in a tap
FreshSales.io Screenshots
FreshSales.io Screenshots

Freshsales Awards

Questions on Freshsales

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com