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Freshsales

Improve your CRM functions and grow your business

(1,395 Ratings) Write Review

What is Freshsales and how does it work? Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that can help businesses grow their revenue through context-driven sales. This highly-rated CRM can help businesses close deals faster, improve seller effectiveness, reduce IT complexity, streamline the sales process, generate new opportunities, and much more. Some of the top features of Freshsales include sales lead tracking, sales management, event tracking, one-click phone, personalized bulk emails, email prioritization, AI-powered chatbots, customizable web forms, page visit tracking, visitor intent tracking, activity timeline, predictive contact scoring, deal insights, third-party integrations, dynamic forecasting, 360° customer view, automated sales campaigns, etc.

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Freshsales Awards

Freshsales Features Show All Features

CRM Features

Quotes (Proposals)Quotation or a proposal is one which establishes a contractual relationship. A quotation is a supplier`s response to a request by a prospective customer - one legal entity offers a contract to another. The supplier is legally bound to the conditions of his quotation.
List ManagementList management is a series of procedures for gathering information about subscribers, analyzing their activities, ensuring the validity of their email addresses, cleaning an email list of inactive users, and so on. These steps assist companies in maintaining a healthy email list, which is essential for email marketing success.
Customer SupportCustomer support is a service provided to help customers resolve any technical problems that they may have with a product or service.
Marketing AutomationMarketing automation refers to software frameworks and technologies that help marketing departments and companies market more efficiently across multiple channels online while also automating tedious tasks. Marketing automation assists you in identifying potential buyers and automating the process of cultivating those leads to the point that they are ready to be sold to. It automates behaviors that bring customers to the point where they can be approached directly by the sales team with the goal of closing a deal and beginning a long-term partnership, and the data it collects can help you decide which marketing tactics to use.
Referral TrackingReferral tracking means collecting data across the entire referral process; from a customer registering to become a referrer, to them sharing a referral link or code with their friend, to that friend following that link or using that code to become a customer, or taking any other action that has value to you, like downloading an app — and everything in between.
Project ManagementProject management is the use of procedures, strategies, expertise, knowledge, and experience to meet particular project goals within agreed-upon guidelines while adhering to project approval requirements. Final deliverables are limited by a finite timeframe and budget in project management.
Lead ScoringLead scoring is a methodology used by sales and marketing departments to rank leads, or prospective customers by assigning values to them based on their behaviour relating to products or services.
Product CatalogA product catalog is a type of marketing collateral that lists essential product details that help buyers make a purchase decision. These details include product features, descriptions, dimensions, price, weight, availability, color, customer reviews, and more.
Call LoggingCall logging/recording aids in the management and analysis of the sales calls. It may also allow you to make, receive, record, redirect, and assign ownership to calls, as well as serve as a call logger to ensure that missed calls are never forgotten again. Call logging gives you a better understanding of what's going on with your sales calls.
Contact ManagementThe process of storing, organizing, and monitoring information about your clients, prospects, and sales leads is known as contact management. In its most simple form, an address book or an Excel or Google spreadsheet with entries for all of the people with whom you do business can be used to handle your contact details. Many companies, on the other hand, prefer to use advanced contact management software. This is particularly useful if you have a large number of contacts to keep track of or several people who need access to the information.

Freshsales Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Mateo, California / +1 650-513-0514
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.freshworks.com/crm/sales/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	CRM Software

Freshsales Pricing

Pricing ModelFree Trial , Freemium , Subscription

MONTHLY YEARLY

Free

Get sales teams organized and engage leads fast with built-in chat, email, and phone

Features

Contact & Account Management
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
24x5 Support
Mobile App

Growth

$15 /User/Month Billed Yearly

Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling

Features

Includes features of Free plan, plus
Visual Sales Pipeline
AI-powered Predictive Contact Scoring
Sales Sequences
Up to 2,000 Bot Sessions/Month (Freddy)
WhatsApp Business

Add-On :

CPQ (Beta): $19 per user per month
- Create document templates
- Sync invoices with deals
- Track document activity

Pro

$39 /User/Month Billed Yearly

Everything you need to manage multiple sales teams and grow revenue like a pro

Features

Includes features of Growth plan, plus
Multiple Sales Pipelines
Time-based Workflows
AI-powered Deal Insights & Next Best Action
Up to 3,000 Bot Sessions/Month (Freddy)
Sales Teams & Territory Management
Includes features of Add-ons

Enterprise

$69 /User/Month Billed Yearly

CRM your way with advanced customization, governance, and controls

Features

Includes features of Pro plan, plus
Custom Modules
AI-based Forecasting Insights
Audit Logs
Up to 5,000 Bot Sessions/Month (Freddy)
Dedicated Account Manager

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Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshsales pricing.

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Freshsales Reviews

OVERALL RATING 4.6 Based on 1,395 Rating(s)

Rating Distribution

Excellent 85.5 %
Very Good 13.7 %
Average 1.1 %
Poor 0.4 %
Terrible 0.9 %

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Videos on Freshsales

What is Freshsales?

Freshsales Screenshots

Contact Management - Activity screenshot

Email Metrics screenshot

Freshsales FAQs

Q. What is Freshsales used for?

Freshsales is CRM Software. Freshsales offers the following functionalities:

Quotes (Proposals)
List Management
Customer Support
Marketing Automation
Referral Tracking
Project Management
Lead Scoring
Product Catalog
Call Logging
Contact Management

Learn more about Freshsales features.

Q. What are the top alternatives for Freshsales?

Here`s a list of the best alternatives for Freshsales:

Q. Does Freshsales provide API?

Yes, Freshsales provides API.

Articles on Freshsales

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