About Tiledesk

Revolutionize customer service with our AI-powered chatbot for omni-channel live chat and chatbot. This chatbot provides 24/7 instant replies and can be set up in one minute. Designing first chatbot is as easy as one click and it can be combined with live human agents to provide a more efficient customer service. The chatbot can respond to common customer questions without human involvement, freeing up team to focus on more complex tasks. From lead-gen to post-sales and from WhatsApp to website, AI-powered chatbot will revolutionize the way handle customer service. Live agents can take over when needed to provide personalized service and the chatbot will take care of the rest. With AI-powered chatbot, can provide customers with a better and faster service experience, improving customer satisfaction and loyalty.

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Pricing

Free Trial Not Available
Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%
Reviews

70%
Momentum

61%
Popularity

74%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Tiledesk Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

78%

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Tiledesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Free forever Free

Features

Live Chat
Chatbots
Unified Messaging Interface
Mobile Apps
CRM
Analytics
Canned Responses
Multi-channel
Multi-project
Rasa connector
Dialogflow connector
User Ratings
Knowledge Base
Community Support

Pro Others

5 € per month per seat

Features

Widget Unbranding
Unlimited Departments
Unlimited Groups
Unlimited History
Conversational Ticketing
Smart Assignment/Routing
Operating Hours
Advanced Analytics
Activity Log
Triggers
Data export
Email and Live Chat support

Enterprise Custom

Features

IP filtering
Clustering high-availability
Email templates customisation
SMTP Settings
Dedicated account manager
Onboarding and Training
Software Engineer Support
Support Response Guarantee

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Disclaimer: The pricing details were last updated on 02/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tiledesk Pricing