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About Tiledesk

Revolutionize customer service with our AI-powered chatbot for omni-channel live chat and chatbot. This chatbot provides 24/7 instant replies and can be set up in one minute. Designing first chatbot is as easy as one click and it can be combined with live human agents to provide a more efficient customer service. The chatbot can respond to common customer questions without human involvement, freeing up team to focus on more complex tasks. From lead-gen to post-sales and from WhatsApp to website, AI-powered chatbot will revolutionize the way handle customer service. Live agents can take over when needed to provide personalized service and the chatbot will take care of the rest. With AI-powered chatbot, can provide customers with a better and faster service experience, improving customer satisfaction and loyalty.

Screenshots & Videos

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Video Thumbnail


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Tiledesk Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors


Transfer of calls from one operator to another with just one click

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online


Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Tiledesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 02/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tiledesk Pricing.

Tiledesk Alternatives

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Tiledesk Reviews

User Rating

4.8/5 (Based on 13 Ratings)

Ratings Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


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Tiledesk User Reviews

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Tiledesk Contact

Vendor Details

Lecce, Italy

Contact Details

Not available

Social Media Handles

Grid Report for Tiledesk



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