Zendesk Sell

About Zendesk Sell

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations.

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Pricing

Free Trial Available
Starts at $19.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

91%
Momentum

70%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Zendesk Sell Awards

# 10 Highly Rated Software CRM Software
Q1 2024

# 20 Most Popular Software CRM Software
Q1 2024

# 10 Highly Rated Software CRM Software
Q1 2023

# 17 Most Popular Software CRM Software
Q1 2023

# 20 Highly Rated CRM Software
Q1 2022

# 8 Most Popular CRM Software
Q1 2022

# 20 Fastest Growing CRM Software
Q4 2020

# 7 Most Popular CRM Software
Q4 2020

# 10 Highly Rated CRM Software
Q3 2019

# 17 Fastest Growing CRM Software
Q3 2019

# 13 Most Popular CRM Software
Q3 2019

# 15 Most Searched CRM Software
Q3 2019

Zendesk Sell Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Zendesk Sell Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Sell Team $19.00 $25.00 per user / month

For Number of Agents 5

Features

Customizable sales pipeline; up to 2
Email and calendar integrations
Task and appointment setting
Call tracking and recording, and text messages
Pre-built sales dashboards
Robust APIs—core

Note:

Depends upon the Agents Pricing Various

Sell Growth $55.00 $69.00 per user / month

Per Agent Per Month

For Number of Agents 5

Features

Customizable sales pipeline; up to 10
Email and calendar integrations
Task and appointment setting
Call tracking and recording, and text messages
Pre-built sales dashboards
Robust APIs—core + premium
Product and price book
Advanced and custom sales reports
Sales forecasting and goals tracking
Prospecting and enrichment credits

Note:

Depends upon Number of Agents Pricing Various

Sell Professional $115.00 $149.00 per user / month

For Number of Agents 5

Features

Customizable sales pipeline; up to 20
Email and calendar integrations
Task and appointment setting
Call tracking and recording, and text messages
Pre-built sales dashboards
Robust APIs—core + premium
Product and price book
Advanced and custom sales reports
Sales forecasting and goals tracking
Prospecting and enrichment credits
Lead and deal scoring
Task automation
Advanced roles and permissions
Company hierarchy

Sell Enterprise $169.00 $219.00 per user / month

Features

Unlimited paid users
Single sign-on (SSO)
Advanced roles and permissions
Number of sales pipelines - Unlimited
Customizable deal pipeline
Custom data fields, filters, and tags
Subscriptions
Product & price book
Lead and deal scoring
Company hierarchy
Task & appointment setting
Sales triggers
Round robin (automated distribution)
Sequence - Unlimited
Task automation
Customized notifications
Enrichment credits per user per month - 10000
Prospecting credits per user per month - 300
Company phone number
Direct dial phone number
Company technology stack
Calendar integration
Email tracking
Bulk emailing
Unlimited email templates
Email personalization tags
Text messaging
Click to dial (additional rates apply)
Inbound and outbound minutes
Call tracking and recording
Computer Telephony Integration (CTI)
Automated power dialer
Call scripts
Offline mobile access
Geolocation
Visit tracking and GeoVerification
Assign collaborators
@Mentions
Team document repository
Client libraries
Core API access
Public apps and integrations
Premium API access (Sync, Search, Firehose) - Rate limit
Private custom applications
Pre-built sales dashboards
Custom sales reports and dashboards
Sales forecasting
Advanced activity reports
Goals tracking
Sequence reporting
Link sharing
Refresh rate - 1hour
Scheduled report delivery - Zendesk users and end users
Dashboard sharing - Zendesk users and end users
Document storage - 25GB-User
Custom objects - Up to 25M records
Duplicate detection
Smart lists
Smart list templates
Required fields
Editable by 'Admin Only' data fields
Data imports
Data exports
Support multiple languages
Digital support
Access to Zendesk help center and community
Onboarding and adoption resources
Getting started on-demand training
Guided learning paths

Add Ons:

Premier plans
Technical account manager
Professional Services

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 29/01/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Sell Pricing.

Zendesk Sell Alternatives

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Sell Reviews

User Rating

4.2/5 (Based on 557 Ratings)

Ratings Distribution

Excellent
51.2%
Very Good
32.1%
Average
10.8%
Poor
1.6%
Terrible
4.3%

Do You Use Zendesk Sell?

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Review Summary

Users praise the product's ease of use, customizable features, and helpful customer support. They find it user-friendly, even for non-technical users, and appreciate the ability to tailor it to their specific needs. The product's support team is also lauded for their responsiveness and willingness to go the extra mile. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, a few users express concerns about data security and integration with other software. Overall, the product is well-received, with many users highlighting its user-friendliness, customizability, and supportive customer service.

Pros

Easy to use and implement, with intuitive interface and simple setup process.
Powerful customization options, allowing users to tailor the platform to their specific needs.
Comprehensive feature set, covering a broad range of sales activities, including lead management, opportunity tracking, and forecasting.

Cons

May lack some advanced features and integrations found in other CRM platforms, which might not meet the needs of larger businesses.
Limited reporting capabilities, making it challenging to extract indepth insights and analytics.
Occasional performance issues and glitches, which can disrupt workflow and productivity.

Zendesk Sell User Reviews

AI-Generated from the text of User Reviews