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Updated on: August 3, 2021
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Top Live Chat Software

 Live chat has quickly become an important part of customer service. When a customer or website visitor has a question or complaint, they expect to be able to contact your company via live chat. Live chat is also a lot more efficient for your customer service team. Instead of taking only one phone call at a time, customer service representatives can handle many live chat chats at once. Live chat software simplifies the process even further. It allows organizations to easily provide support to their customers. Customer service teams also benefit from other features like reporting and analytics, interactive chat notifications, and conversation archiving.  In case you are looking for live chat software for your business, check out this list of top live chat software. The list also highlights features, reviews, pricing, and alternatives to make the decision easier for you.

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LiveZilla - Top Live Chat Software
84%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveZilla

Support Delivered Live
(461 Ratings)

LiveZilla pricing: Starts at $218.23. Offers Free-forever plan.

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with... read more

Zendesk Chat - Top Live Chat Software

Zendesk Chat

live chat software that improves customer engagement
(2,587 Ratings)

Zendesk Chat pricing: Starts at $14.0. Offers Free-forever plan.

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them... read more

Respond.io - Top Live Chat Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Respond.io

A single business messaging platform for all channels
(2 Ratings)

Respond.io pricing: Starts at $29.0. Offers Free-forever and Custom plan.

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users... read more

Tidio Chat - Top Live Chat Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Tidio Chat

An all-in-one live chat software
(198 Ratings)

Tidio Chat pricing: Starts at $8.33. Offers Free-forever plan.

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your... read more

Intercom - Top Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,285 Ratings)

Intercom pricing: Starts at $79.0. Offers Custom plan.

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be... read more

Bold360 - Top Live Chat Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bold360

Live Chat Engagement and AI Software
(42 Ratings)

Bold360 pricing: Bold360 Offers Custom plan.

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple... read more

LiveChat - Top Live Chat Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveChat

A feature-rich live chat software
(1,944 Ratings)

LiveChat pricing: Starts at $16.0. Offers Custom plan.

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more

LivePerson - Top Live Chat Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LivePerson

Discover and understand what consumers really want
(248 Ratings)

LivePerson pricing: LivePerson Offers Custom plan.

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family.

JivoChat - Top Live Chat Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

JivoChat

Stand out with perfect customer service
(110 Ratings)

JivoChat pricing: Starts at $13.0. Offers Free-forever plan.

JivoChat is an all-in-one business messenger that helps users communicate with customers where they are: on websites, social media, or telephony. JivoChat is committed to developing the best communication solutions for online business owners to increase their sales and customer retention.

Chaport - Top Live Chat Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Chaport

A seamless multi-channel live chat and chatbot software
(48 Ratings)

Chaport pricing: Starts at $15.0. Offers Free-forever and Custom plan.

Chaport is a ‘modern day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user simply has to install a chat button on the website, answer the queries of their customers, and increase the sales. While the tool allows communicating in... read more

List of Top Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
84 4.6
NA 4.3
87 5
92 4.8
97 4.2
87 3.3
98 4.3
88 3.7
96 4.3
87 4.5