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Zendesk Chat logo
live chat software that improves customer engagement 4.5 Based on 432 Ratings
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What is Zendesk Chat and how does it work?

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.

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Zendesk Chat Pricing

  • Free Trial Not Available
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TheLiveForce logo
Engage, Qualify, Convert: Powering Business with Every Chat and Call. 4.8 Based on 9 Ratings
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What is TheLiveForce and how does it work?

TheLiveForce is a cutting-edge platform designed to capture, qualify, and close more customers, empowering the business to reach new heights. With the real human chat service, one can convert 35% more website traffic into high-value leads by instantly engaging visitors with live chat agents. Seamlessly transfer calls to the right person every time and capture leads via text messages effortlessly. The multilingual team ensures to serve a diverse audience while connecting with customers on various social media platforms. Efficiently qualify leads based on the criteria, and let us manage the calendar by booking appointments that sync seamlessly with the schedule. Stay updated with instant alerts on important calls, access summaries, analytics, and account changes easily, and gain insights into call performance and customer interactions. Pay based on results to maximize the ROI, keeping records of chat conversations for future reference. With round-the-clock answering, will never miss a call, and a customizable chat widget matches branding perfectly. Engage visitors who are about to leave, ensuring no potential lead slips away.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 93%
  • Reviews 66%
  • Momentum 62%
  • Popularity 64%

TheLiveForce Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

tawk.to logo
A free and easy way to communicate with your customers 4.1 Based on 284 Ratings
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What is tawk.to and how does it work?

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 79%
  • Momentum 70%
  • Popularity 93%

tawk.to Pricing

  • Free Trial Not Available
  • Offers Free-forever plan.
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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Foore logo
A Simple Customer Messaging and Engagement Platform Write a Review
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What is Foore and how does it work?

Foore software is a platform used to manage and automate all your conversations with your customers in one place. Engage customers with automating conversations via chatbot. Send SMS sending tool to boost your retention. The advanced backup receptionist feature used to book appointments. Collaborate and measure the performance via Dashboard. It integrates with MailChimp, Zapier, and more. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 60%
  • Reviews 60%
  • Momentum 62%
  • Popularity 72%

Foore Pricing

  • Free Trial Not Available
  • Starts at $8.00. Offers Free-forever plan.
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskMoz logo
A solution for your website 5 Based on 16 Ratings
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What is DeskMoz and how does it work?

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 80%
  • Reviews 72%
  • Momentum 63%
  • Popularity 76%

DeskMoz Pricing

  • Free Trial Available
  • Starts at $199.00.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Chat logo
Connect with customers instantly Write a Review
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What is Salesforce Chat and how does it work?

Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 81%
  • Reviews 60%
  • Momentum 62%
  • Popularity 62%

Salesforce Chat Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatMate logo
Chatbots and Live Chat Agents Services Write a Review
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What is ChatMate and how does it work?

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 93%
  • Reviews 60%
  • Momentum 60%
  • Popularity 65%

ChatMate Pricing

  • Free Trial Available
  • Starts at $179.00. Offers Custom plan.
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IntelliTicks logo
Streamline customers and billing information with the best in field 4.8 Based on 4 Ratings
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What is IntelliTicks and how does it work?

IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 90%
  • Reviews 65%
  • Momentum 65%
  • Popularity 75%

IntelliTicks Pricing

  • Free Trial Not Available
  • Starts at $20.00. Offers Free-forever plan.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshchat logo
Modern messaging software with live chat facility 4.6 Based on 775 Ratings
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What is Freshchat and how does it work?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 96%
  • Reviews 85%
  • Momentum 65%
  • Popularity 84%

Freshchat Pricing

  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpCrunch logo
Intelligent Customer Communication Platform 4.8 Based on 423 Ratings
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What is HelpCrunch and how does it work?

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 85%
  • Momentum 67%
  • Popularity 80%

HelpCrunch Pricing

  • Free Trial Available
  • Starts at $12.00. Offers Custom plan.
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List of Top Live Chat Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
Zendesk Chat Zendesk Chat NA 4.5
TheLiveForce TheLiveForce 83 4.8
tawk.to tawk.to 95 4.1
Foore Foore 70 0
DeskMoz DeskMoz 82 5
Salesforce Chat Salesforce Chat 77 0
ChatMate ChatMate 81 0
IntelliTicks IntelliTicks 84 4.8
Freshchat Freshchat 92 4.6
HelpCrunch HelpCrunch 93 4.8

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