MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatzyo and how does it work?
Chatzyo is a browser-based platform for free random video chat, text chat and voice chat. Users can instantly connect with new people without creating an account or downloading an app. The platform offers language-based chat rooms, private conversations, real-time messaging, and moderation tools to help create a safer chat experience. Chatzyo works on desktop and mobile browsers, making it easy to start chatting from anywhere.
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What is Zendesk Chat and how does it work?
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.
Read more78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatango and how does it work?
Chatango offers a comprehensive solution for online conversations, enabling professionals to communicate in real time. With its reliable performance and its highly customizable features, Chatango is quickly becoming a go-to platform for professional conversations. For businesses looking to manage discussions with customers or within their own team, Chatango’s different form factors provide an ideal fit. Box format enables content to be advantageously placed on websites, while Tab or Ticker formats give a sleek presence wherever conversation needs to take place. The options are available also mean restricted administrative control can easily be implemented - allowing organizations to keep large groups readable via user rate limit messages. What makes Chatango a great tool is that it is always secure and reliable – perfect for handling any spike in traffic that may come from breaking news events. Because of its ease of use and flexibility, Chatango presents users with an efficient solution regardless of the project at hand. The impressive performance offered by this communication platform makes Chatango the ideal choice for professionals wishing for a fast and effective way to engage in real-time conversations across all devices and platforms. With unbeatable performance, complete customizability, built-in security features, and available in multiple format types Chatango provides the perfect solution for online dialogue.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveChat and how does it work?
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iFlyChat and how does it work?
iFlyChat is a product company which aims to develop products/software, helping businesses to reach potential customers and giving them Wings to Fly. These products will be aimed at increasing interactions between users of the website, thereby enhancing user experience. This interaction could occur among different users of a website or between potential customers visiting a website and the website support team.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is FocalScope and how does it work?
FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NinChat and how does it work?
NinChat is a secure platform for a live chat with customer for your business. The software offers multichannel customer service to solve customer problems. Ninchat is easy to customize and localized according to your needs. You can also embed the chat into your website, mobile site, apps, and Facebook page to improve the performance of your website. The software can be integrated into contact centers and CRM / ERP systems. Create group discussions for teams and topics, as well as advanced statistics with comments and feedback from your customers. It's cost-effective software to build brand loyalty and satisfy customers to maximize sales. Ninchat focuses more on secure communications, custom features, multi-device usage, and high compatibility, etc. Ninchat uses the most robust encryption options available to back up stored data and communication. No installation required. All browsers are supported: Microsft Edge, Internet Explorer 10+, Mozilla Firefox and Google Chrome, Opera and Safari.
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ClickDesk and how does it work?
ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpCrunch and how does it work?
HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is MyLiveChat and how does it work?
My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need.
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| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Chatzyo
|
70 | 0 |
Zendesk Chat
|
NA | 3 |
Chatango
|
78 | 4.7 |
LiveChat
|
91 | 2.4 |
iFlyChat
|
78 | 5 |
FocalScope
|
92 | 0 |
NinChat
|
88 | 0 |
ClickDesk
|
89 | 4.1 |
HelpCrunch
|
91 | 4.8 |
MyLiveChat
|
87 | 3.5 |
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