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Updated on: March 18, 2019

How to Hire Your Live Chat Dream Team

by Livechat100

Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t happen without a quality live chat team. This guide is for customer service management directors and supervisors who are looking to learn how to hire the best possible agents for your team.

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What's Inside

Table of contents

Introduction

What Skills to Look for in a Live Chat Agent

Hard Skills

Soft Skills

Writing the Perfect Job Ad

Resume and Cover Letter

The Interview

Growth Mindset

Questions to Ask to Identify Skillset

Choosing the Right Candidate

Onboarding New Hires

Product Knowledge

Live Chat Best Practices

Policies and Workflow

Ongoing Training

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