Tidio

About Tidio

Tidio is a powerful AI-driven customer service platform that seamlessly integrates live chat, chatbots, AI agents, automation workflows, and help desk tools into a single, intuitive interface. Tailored for small to medium-sized businesses, Tidio enables real-time communication across websites, email, and popular messaging apps like WhatsApp, Instagram, and Facebook Messenger. Its robust automation features include visual flow builders (Flows) and conversational AI (Lyro), streamlining customer interactions effortlessly. With multilingual support and integrations with leading CMS and e-commerce platforms, Tidio is built to help businesses connect with a global audience effectively and efficiently.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $24.17. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

74%
Momentum

64%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Tidio Awards

# 2 Fastest Growing Software Live Chat Software
Q3 2021

# 6 Most Popular Software Live Chat Software
Q3 2021

# 10 Fastest Growing Live Chat Software
Q3 2019

Tidio Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Tidio Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

For solo entrepreneurs

Features

50 Billable conversations
10 seats
Live Chat
Help Desk
Email management system
Live video calls
First 50 conversations are free (lifetime). Upgrade the monthly limit to 50 - 300.
Lyro AI Agent tasks
FAQ upload
FAQ scraper
Website scraper
Lyro product recommendation: Available with the purchase of a paid Lyro AI Agent quota (50-300 conversations).
Visitors reached via Flows: First 100 visitors reached via Flows are free. Upgrade your monthly limit to 2k - 100k
Sales Flows templates
FAQ Flows templates
Visual Flows builder
Tidio AI reply assistant
Basic analytics
Integrations
- Messenger integration
- Instagram integration
- WhatsApp integration
- Email integration
- App integrations
Apps: Desktop app, Mobile app
Support over email
Widget customization

Starter $24.17 $29.00 per month

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

Features

Includes features of Free plan, plus:
100 Billable conversations
10 seats
Live visitors list
Operating hours
Chat page

Growth $49.17 $59.00 per month

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

Features

Includes features of Starter plan, plus
250 - 2000 Billable conversations
10 Seats
Advanced analytics
Live typing
Viewed pages history
Visitors info
Visitor notes
Automatic response
Automatic chat assignment
Automated satisfaction survey
Automated conversation solving
Canned responses
Permissions
Native Shopify actions
No Tidio branding: Add-on
- $16.67 per Month billed Yearly
- $20 per Month billed Monthly

Plus $749.00 $749.00 per month

Starts at $749/month

For businesses requiring better limits, additional integrations, advanced features, and premium support.

Features

Includes features of Growth plan, plus
Custom Billable conversations
Custom Seats
Lyro AI Agent conversations: Custom
Lyro Connect
Lyro custom name
Lyro product recommendation
Visitors reached via Flows: Custom
Multisite
Departments
Multilanguage
OpenAPI
Support over live chat
Flows building and strategy assistance
Dedicated Success Manager
Training sessions
Account reviews
No Tidio branding
Custom branding

Premium $2,999.00 $2,999.00 per month

Starts at $2999/month

For more complex businesses

Features

Includes features of Plus plan, plus
Unlimited Billable conversations
Guaranteed 50% Lyro AI resolution rate
Priority Service + Premium Support
Super admin role
Analysis & monitoring
Lyro as a managed service
Up to 10 000 Lyro AI conversations
Custom number of Flows visitors reached

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 30/04/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tidio Pricing