Tidio Chat Pricing, Reviews and Features (June 2023)

Tidio Chat Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Tidio Chat Technical details

Support

24/7 (Live rep) Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

London, United Kingdom

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Official Website

https://www.tidio.com/

Category

Live Chat Software

Tidio Chat Pricing

Pricing ModelFreemium , Subscription

MONTHLY YEARLY

Free

Free

Yearly - 0USD/yr.
Monthly - 0USD/mo.
3 operators available
(No credit card required)

Included:

Send up to
500 emails monthly
100 unique
reachable visitors
Unlimited chats
Desktop & mobile apps
Visitors Info
3rd party
apps integration
JavaScript API

Communicator

$12.50 /Month Billed Yearly

Communicator:

Yearly - 12.5 USD/yr.
Monthly - 15 USD/mo.
Billed per operator
(No credit card required)

Included:
All the Free Features

Live Typing
Viewed Pages
Live Visitors List
Permissions
Notes
1-40 operator
seats available

Mailing

$20.83 /Month Billed Yearly

Mailing

Yearly - 20.83 USD/yr.
Monthly - 25USD/mo.
3 operators available
(No credit card required)

Included:
All the Free Features

Send up to 40k
emails monthly
Unlimited contacts
No daily sending limits
Email templates
Email address validation
CAN-SPAM and
GDPR compliance
Contact segmentation
Automated campaigns
Visual email editor

Chatbots

$32.50 /Month Billed Yearly

Chatbots:

Yearly - 32.5USD/yr.
Monthly - 39USD/mo.
3 operators available
(No credit card required)

Included:
All the Free Features

Unlimited unique
reachable visitors/mo
Unlimited
active chatbots
Chatbot templates
Visual chatbot editor
Zapier integration

Screenshot of the Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 18/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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