Home/Live Chat Software/Freshdesk Messaging (Formerly Freshchat)/Freshdesk Messaging (Formerly Freshchat) Pricing
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk Messaging (Formerly Freshchat) Modern messaging software with live chat facility

Freshdesk Messaging (Formerly Freshchat) Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Free
For getting started

Pricing:

  • ₹ 0 up to 100 agents, billed annually
  • ₹0 up to 100 agents, billed monthly

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • WordPress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Growth
$999 /User/Month
Billed Yearly

Growth
For fast growth

PRICING

  • ₹ 999 /agent/month, billed annually
  • ₹1199 /agent/month, billed monthly

Features

Everything in Free and...

  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Pro
$2,799 /User/Month
Billed Yearly

Pro
For high performance

PRICING:

  • ₹ 2799 /agent/month, billed annually
  • ₹3399 /agent/month, billed monthly

Features

Everything in Growth and...

  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business POPULAR
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations POPULAR
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Enterprise
$4,999 /User/Month
Billed Yearly

Enterprise
For enterprise-grade support

PRICING:

  • ₹ 4999 /agent/month, billed annually
  • ₹5999 /agent/month, billed monthly

Features

Everything in Pro and...

  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Growth Omnichannel
$1,999 /User/Month
Billed Yearly

Growth Omnichannel
For fast growth

PRICING:

  • ₹ 1999 /agent/month, billed annually
  • ₹2399 /agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 2000 bot sessions/month FREE FREDDY
  • Up to 2000 incoming minutes/month FREE
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automation
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Pro Omnichannel
$4,299 /Month
Billed Yearly

Pro Omnichannel
For high performance

PRICING:

  • ₹ 4299 /agent/month, billed annually
  • ₹5159 /agent/month, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 3000 bot sessions/month FREE FREDDY
  • Up to 3000 incoming minutes/month FREE
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000)
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel

MANAGE CONVERSATIONS

  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
Enterprise Omnichannel
$7,199 /Month
Billed Yearly

Enterprise Omnichannel
For enterprise-grade support

PRICING:

  • ₹ 7199 /agent/month, billed annually
  • ₹8699 /agent/month, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 5000 bot sessions/month FREE FREDDY
  • Up to 5000 incoming minutes/month FREE
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot FREDDY
  • Email Bot FREDDY
  • Auto-triage FREDDY
  • Canned Responses Suggester FREDDY
  • Solutions Suggester FREDDY
  • Allowed IPs
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors
  • Omnichannel Routing
  • Voicebot BETA
  • Speech-enabled IVR FREDDY
  • Abandoned Call Metrics
  • Service Level Monitoring
  • All prices are exclusive of applicable taxes
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans

MESSAGING

  • Messaging channels
  • Chatbots
  • Web widget
  • Campaigns
  • Multilingual support

AGENT PRODUCTIVITY

  • Integrations
  • Team Inbox
  • Canned Response
  • Live Translate
  • Bulk action
  • Visitor Intel
  • MANAGE CONVERSATIONS
  • Intelli Assign
  • Assignment rules
  • Roles and permission
  • APIs

POWERFUL INSIGHTS

  • Real-time Dashboard
  • Team member report
  • Performance reports
  • Custom Reports
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Disclaimer: The pricing details were last updated on 25/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk Messaging (Formerly Freshchat) FAQs

The pricing for Freshdesk Messaging (Formerly Freshchat) starts at $999.0 per user per month. Freshdesk Messaging (Formerly Freshchat) has 6 different plans:

  • Growth at $999.00 per user per month.
  • Growth Omnichannel at $1999.00 per user per month.
  • Pro at $2799.00 per user per month.
  • Pro Omnichannel at $4299.00 per month.
  • Enterprise at $4999.00 per user per month.
  • Enterprise Omnichannel at $7199.00 per month.

Yes, Freshdesk Messaging (Formerly Freshchat) offers a free plan.

Learn more about Freshdesk Messaging (Formerly Freshchat) pricing.

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