Freshchat Pricing: Cost and Pricing plans

Freshchat Pricing

Pricing ModelFree Trial , Freemium , Subscription

MONTHLY YEARLY

Free (Messaging)

Free

Up to 100 agents

For getting started

Features

Chatbots (Freddy)
Chatbot Analytics (Freddy)
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Mobile SDK
WordPress
Freshdesk integration
Shopify
10K MUV/account
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Growth (Messaging)

$15 /User/Month Billed Yearly

For fast growth

Features

Includes features of Free plan, plus
Up to 2000 bot sessions/month (Free)
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline experience
Basic Dashboard
FAQs
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
100K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Pro (Messaging)

$39 /User/Month Billed Yearly

For high performance

Features

Includes features of Growth plan, plus
Up to 3000 bot sessions/month (Free)
WhatsApp Business (Popular)
Apple Messages for Business
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Co-Browsing
Live Translate
Advanced Dashboard
Advanced Automations (Popular)
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs
200K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Enterprise (Messaging)

$69 /User/Month Billed Yearly

For enterprise-grade support

Features

Includes features of Pro plan, plus
Up to 5000 bot sessions/month (Free)
Allowed IPs
Allowed Domains
User Authentication(JWT)
400K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Growth Omnichannel

$29 /User/Month Billed Yearly

For fast growth

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 2000 bot sessions / month (Free) (Freddy)
Up to 2000 incoming minutes/month (Free)
Email, Social, Messaging, Telephony channels
Knowledge Base
Chatbot Builder
Chatbot Analytics
Topics
Contact Management
Custom Inbox Views
SLA and Business Hours
Marketplace Apps
Automations
Data Center Location
Ticket, Conversation, and Call Reports
Basic Omnichannel Dashboard
SMS
Additional bot sessions: $75 for 1000 bot sessions/month

Pro Omnichannel

$59 /User/Month Billed Yearly

For high performance

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 3000 bot sessions/month (Free) (Freddy)
Up to 3000 incoming minutes/month (Free)
Custom SLA and Business Hours
Custom Roles and Permissions
Custom Reporting and Dashboards
WhatsApp Business
Apple Messages for Business
Team Performance Report
Advanced Automations
Multilingual Support
Multi product (up to 5)
Extendable API limits
Collaborators (up to 5000)
Knowledge Base Versioning
Holiday Routing
Agent Availability Report
Advanced Call Management
CSAT Survey & Report
Custom Apps
Additional bot sessions: $75 for 1000 bot sessions/month

Enterprise Omnichannel

$99 /User/Month Billed Yearly

For enterprise-grade support

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 5000 bot sessions/month (Free) (Freddy)
Up to 5000 incoming minutes/month (Free)
IP Range Restriction
Sandbox
Agent Assist Bot (Freddy)
Email Bot (Freddy)
Auto-triage (Freddy)
Canned Responses Suggester (Freddy)
Solutions Suggester (Freddy)
Allowed IPs
Audit Log
KB Approval Workflow
Collaborators (up to 5000)
Agent Shifts
Thank you Detector
Social Signals
User Authentication (JWT)
RPA Connectors
Omnichannel Routing
Voicebot (Beta)
Speech-enabled IVR (Freddy)
Abandoned Call Metrics
Service Level Monitoring
Additional bot sessions: $75 for 1000 bot sessions/month

Screenshot of the Vendor Pricing Page

View Full Screen

Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshchat FAQs

Q. How much does Freshchat cost?

The pricing for Freshchat starts at $15.00 per user per month. Freshchat has 6 different plans:

Growth (Messaging) at $15.00 per user per month.
Growth Omnichannel at $29.00 per user per month.
Pro (Messaging) at $39.00 per user per month.
Pro Omnichannel at $59.00 per user per month.
Enterprise (Messaging) at $69.00 per user per month.
Enterprise Omnichannel at $99.00 per user per month.

Freshchat also offers a Free Plan with limited features.

Learn more about Freshchat pricing.

Q. Does Freshchat offer a free plan?

Yes, Freshchat offers a free plan.

Learn more about Freshchat pricing.

Compare Freshchat Pricing Against Competitors

Product name	Starting price ($)	Billed	Unit	Free trial	Learn more
Freshchat	15	per month	per user	Yes	Freshchat pricing
Freshdesk Contact Center (Formerly Freshcaller)	15	per month	per user	Yes	Freshdesk Contact Center (Formerly Freshcaller) pricing
Intercom	59	per month	-	No	Intercom pricing
Zendesk Talk	9	per month	per user	Yes	Zendesk Talk pricing
Tidio Chat	12.5	per month	-	No	Tidio Chat pricing
tawk.to	-	-	-	No	tawk.to pricing
Crisp	25	per month	per user	Yes	Crisp pricing
JivoChat	13	per month	per user	Yes	JivoChat pricing
Olark	-	-	-	Yes	Olark pricing
Helpshift	-	-	-	No	Helpshift pricing

Product name

Starting price ($)

Billed

Unit

Free trial

Learn more

Freshchat

per month

per user

Yes

Freshchat pricing

Freshdesk Contact Center (Formerly Freshcaller)

per month

per user

Yes

Freshdesk Contact Center (Formerly Freshcaller) pricing

Intercom

per month

Intercom pricing

Zendesk Talk

per month

per user

Yes

Zendesk Talk pricing

Tidio Chat

12.5

per month

Tidio Chat pricing

tawk.to

tawk.to pricing

Crisp

per month

per user

Yes

Crisp pricing

JivoChat

per month

per user

Yes

JivoChat pricing

Olark

Yes

Olark pricing

Helpshift

Helpshift pricing

Free Software Alternatives to Freshchat

(193 RATINGS) tawk.to tawk.to is an intuitive live chat software that helps businesses to connect with their customers... read more Free Plan Details Freshchat vs tawk.to

(77 RATINGS) Crisp A live chat software embedded with tools and features to help you convert your visitors into... read more Free Plan Details Freshchat vs Crisp

(146 RATINGS) JivoChat JivoChat is specifically built for E-commerce companies to serve as an effective business... read more Free Plan Details Freshchat vs JivoChat

(80 RATINGS) Smartsupp Smartsupp offers a number of exciting tools and features that make the job of converting website... read more Free Plan Details Freshchat vs Smartsupp

(85 RATINGS) Provide Support Provide Support allows its users to add live chat on their websites and provide instant support to... read more Free Plan Details Freshchat vs Provide Support

(442 RATINGS) Userlike Userlike is a cloud-based real-time chat software for existing websites that enables real-time... read more Free Plan Details Freshchat vs Userlike

Tidio Chat Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place.... read more Free Plan Details Freshchat vs Tidio Chat

(15 RATINGS) Customerly Customarily is a customer lifecycle software explicitly built to help client-facing businesses to... read more Free Plan Details Freshchat vs Customerly

(71 RATINGS) ClickDesk ClickDesk is both a live chat and help desk software that helps boosting customer support system... read more Free Plan Details Freshchat vs ClickDesk

(49 RATINGS) Chaport Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their... read more Free Plan Details Freshchat vs Chaport

Freshchat Alternatives Freshchat Alternatives

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Freshchat Integration