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Freshchat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshchat Modern messaging software with live chat facility

Freshchat Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free (Messaging)
Free

Up to 100 agents

For getting started

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • WordPress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth (Messaging)
$15 /User/Month
Billed Yearly

For fast growth

Features

  • Includes features of Free plan, plus
  • Up to 2000 bot sessions/month (Free)
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro (Messaging)
$39 /User/Month
Billed Yearly

For high performance

Features

  • Includes features of Growth plan, plus
  • Up to 3000 bot sessions/month (Free)
  • WhatsApp Business (Popular)
  • Apple Messages for Business
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations (Popular)
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 200K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise (Messaging)
$69 /User/Month
Billed Yearly

For enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Up to 5000 bot sessions/month (Free)
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth Omnichannel
$29 /User/Month
Billed Yearly

For fast growth

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 2000 bot sessions / month (Free) (Freddy)
  • Up to 2000 incoming minutes/month (Free)
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard
  • SMS
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro Omnichannel
$59 /User/Month
Billed Yearly

For high performance

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 3000 bot sessions/month (Free) (Freddy)
  • Up to 3000 incoming minutes/month (Free)
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Messages for Business
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000)
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise Omnichannel
$99 /User/Month
Billed Yearly

For enterprise-grade support

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 5000 bot sessions/month (Free) (Freddy)
  • Up to 5000 incoming minutes/month (Free)
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Canned Responses Suggester (Freddy)
  • Solutions Suggester (Freddy)
  • Allowed IPs
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors
  • Omnichannel Routing
  • Voicebot (Beta)
  • Speech-enabled IVR (Freddy)
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Additional bot sessions: $75 for 1000 bot sessions/month
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Freshchat Pricing
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Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

Freshchat FAQs

The pricing for Freshchat starts at $15.00 per user per month. Freshchat has 6 different plans:

  • Growth (Messaging) at $15.00 per user per month.
  • Growth Omnichannel at $29.00 per user per month.
  • Pro (Messaging) at $39.00 per user per month.
  • Pro Omnichannel at $59.00 per user per month.
  • Enterprise (Messaging) at $69.00 per user per month.
  • Enterprise Omnichannel at $99.00 per user per month.
    • Freshchat also offers a Free Plan with limited features.

      Learn more about Freshchat pricing.

Yes, Freshchat offers a free plan.

Learn more about Freshchat pricing.

Compare Freshchat Pricing Against Competitors

Product name Starting price ($) Billed Unit Free trial Learn more
Freshchat 15 per month per user Yes Freshchat pricing
Freshdesk Contact Center (Formerly Freshcaller) 15 per month per user Yes Freshdesk Contact Center (Formerly Freshcaller) pricing
Intercom 59 per month - No Intercom pricing
Zendesk Talk 9 per month per user Yes Zendesk Talk pricing
Tidio Chat 12.5 per month - No Tidio Chat pricing
tawk.to - - - No tawk.to pricing
Crisp 25 per month per user Yes Crisp pricing
JivoChat 13 per month per user Yes JivoChat pricing
Olark - - - Yes Olark pricing
Helpshift - - - No Helpshift pricing

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