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About Haptik

Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers.

Screenshots & Videos

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Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Individuals

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Haptik Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 13/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Haptik Pricing.

Haptik Alternatives

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Haptik Reviews

User Rating

4.6/5 (Based on 137 Ratings)

Ratings Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


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Review Summary

Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users.


  • Easytouse interface and intuitive design.
  • Accurate and reliable AIpowered chatbot responses.
  • Seamless integration with various platforms and applications.
  • Affordable pricing plans for businesses of all sizes.


  • Occasional technical glitches and downtime.
  • Limited customization options for advanced users.
  • Response time can be slow during peak hours.
  • Lacks advanced features like sentiment analysis and predictive analytics.

Haptik User Reviews

AI-Generated from the text of User Reviews

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Haptik FAQs

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Does Haptik provide API?

Yes, Haptik provides API.

Haptik Contact

Vendor Details

New York, New York Founded : 2013

Contact Details

Not available

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Haptik Integrations


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