Haptik

About Haptik

Deep Dive with Clara AI

Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

60%
Momentum

65%
Popularity

63%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Online

Haptik Features

Show Feature Explanation

Show Missing Features

Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%

Transfers/Routing

Pre-Configured Bot

Code-free Development

Chatbot

AI/Machine Learning

Natural Language Processing

Generative AI

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Query Suggestions

Language Detection

For Sales/Marketing

Automated Responses

Augmented Analytics

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Haptik Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Haptik Custom

Features

Product Recommendations
User Reviews
Product Q&A
Product Search
Omnichannel (Offline + Online)
Lead Qualification
Product Recommendations
Upsell / Cross-Sell
Interest Calculators
Application Forms
Voice-Enabled
Agent Chat
Enterprise-Grade
CRM Integrations

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Disclaimer: The pricing details were last updated on 13/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Haptik Reviews

User Sentiments

Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration

Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time

Do You Use Haptik?

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Review Summary

Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users.