Haptik

About Haptik

Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Online

Haptik Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Haptik Custom

Features

Product Recommendations
User Reviews
Product Q&A
Product Search
Omnichannel (Offline + Online)
Lead Qualification
Product Recommendations
Upsell / Cross-Sell
Interest Calculators
Application Forms
Voice-Enabled
Agent Chat
Enterprise-Grade
CRM Integrations

Disclaimer: The pricing details were last updated on 13/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Haptik Pricing

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Haptik Reviews

User Rating

4.6/5 (Based on 155 Ratings)

Rating Distribution

Excellent
66.5%
Very Good
29%
Average
3.2%
Poor
0.6%
Terrible
0.6%

User Sentiments

Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration

Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time

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Review Summary

Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users.