Enjo

About Enjo

Deep Dive with Clara AI

Enjo is an AI Support Agent for employee and customer support. It resolves requests end to end: it answers from your knowledge with a citation and takes authorized action in the systems where the work happens, such as unlocking an Okta account or creating a Jira work item. When it can't resolve a request, your team gets the full conversation, account context and suggested next steps. Enjo works in Slack, Microsoft Teams, website chat, the Help Center portal and Slack Connect shared channels. Bulk Testing validates answers before launch, Guardrails govern inputs and outputs, and every action is recorded in the audit log. The Free plan is permanent: 200 AI replies a month, Inbox, Help Center and unlimited human agent seats, with no credit card.

Screenshots & Videos

Enjo Inbox: escalations with the full conversation attached

Enjo Help Center: self-serve portal with AI search

Agent Assist: reply suggestions for human agents

Pricing

Free Trial Not Available
Starts at $95.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises

API Support

Available

Modes of Support

Online

Enjo Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Chatbots Features

Transfers/Routing

Code-free Development

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Query Suggestions

Pre-Configured Bot

Language Detection

For Sales/Marketing

Augmented Analytics

Lead Capture

Provides webhooks and integrations to capture lead information

Live Chat Features

Knowledge Database

Lets you have an access to all your past chat history and documents

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Service Desk Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the assets and equipment

Customer Self-Service Features

AI Chatbots & Virtual Assistants

Knowledge Base & FAQs

Reporting & Analytics

Integration with CRM/Helpdesk Systems

Multi-Channel Support

Search & Content Discovery

Ticket Submission & Tracking

Self-Service Portal

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Enjo Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Free Free

$0. 200 AI replies per month. Unlimited AI agents, agent seats and channels. Shared Inbox, Help Center and Insights. No credit card required.

Start Free Trial

Standard $295.00 $295.00 per month

$295 per month. 3,000 AI replies per month. Unlimited agent seats. Everything in Starter, plus natural language workflows, advanced Guardrails, AI testing and training workflows, enhanced analytics, custom role-based access, audit trail and QA review flows.

Start Free Trial

Starter $95.00 $95.00 per month

$95 per month. 1,000 AI replies per month. Unlimited agent seats. Everything in Free, plus AI Actions, core Guardrails, and Slack/Teams Insights. Cancel anytime.

Start Free Trial

Learn more about Enjo Pricing

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Enjo Reviews

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Enjo FAQs

What is Enjo?

Enjo is an AI Support Agent for employee and customer support. It resolves requests end to end in Slack, Microsoft Teams, website chat and your Help Center. When it can't resolve a request, it escalates to your team with the full conversation, account context and suggested next steps.

Is there a free plan?

Yes. The Free plan is permanent, not a trial: 200 AI replies a month, Shared Inbox, Help Center and Insights, with unlimited human agent seats and no credit card.

How is Enjo priced?

Pricing scales with AI usage, not headcount. Starter is $95 a month for 1,000 AI replies and Standard is $295 a month for 3,000. Every published plan includes unlimited agent seats. Enterprise is custom, with yearly billing.

Which tools does Enjo integrate with?

Slack, Microsoft Teams, Jira and Jira Service Management, ServiceNow, Zendesk, Salesforce Service Cloud, Freshservice, Confluence, Google Drive, SharePoint, Notion, Okta and Azure AD, plus custom API and webhook actions.

Can we keep our current helpdesk?

Yes. Enjo for your helpdesk deploys the same agent into Salesforce, Zendesk, Jira and ServiceNow, and escalates into the system your team already runs.

How does Enjo keep answers accurate and safe?

Every answer is grounded in your knowledge with a citation. Bulk Testing checks answers before launch, Guardrails govern inputs and outputs, and the audit log records every action. Enjo is SOC 2 Type II, ISO 27001 and GDPR compliant.

What is Enjo used for?

Enjo is Help Desk Software. Enjo offers the following functionalities:

Multi-brand Help desk
AI Assistant
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding
Ticket Management
Surveys and Feedback
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Enjo features.

What are the top alternatives for Enjo?

Here`s a list of the best alternatives for Enjo:

Does Enjo provide API?

Yes, Enjo provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.