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Updated on: April 15, 2021
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Service Desk Software

Service Desk Software delivers omnichannel support to employees within an organization using IT equipment. This software helps to manage internal IT service requirements for both hardware and software. Employees can report incidents, submit their requests using this software, and the IT department can quickly resolve any incidents and remain organized.

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Freshservice

Freshdesk is an cloud-based service desk and IT service management (ITSM) solution helping 40000 businesses worldwide
(1,325 Ratings)

Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management read more

Jira Service Desk

Provide excellent service experiences to valuable clients for long term retention
(1,272 Ratings)

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use... read more

Back

Managing Internal Operations Made Simple
(3 Ratings)

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with... read more

EV Service Manager

Enterprise Service Management
(94 Ratings)

EasyVista Service Manager Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust... read more

Ivanti Service Manager

Improve your IT service delivery
(200 Ratings)

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can... read more

Mint Service Desk

A Simple Service Desk for Business
(17 Ratings)

Mint Service Desk software is a platform used to manage incidents with tickets for response and resolution. Monitor and link assets to automate workflows by sharing knowledge with other agents. The software offers tools like Ticket labels used to split your tickets between service requests and... read more

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(319 Ratings)

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

atSpoke

A Service Desk for Business
(113 Ratings)

atSpoke software is a platform used to increase team's productivity in Slack with AI tool. Manage your tickets with search (filter) and triage requests quickly with custom lists, status and tags. Collaborate with your team with access control on tickets with private notes. Measure the performance... read more

SolarWinds Service Desk

An IT service management (ITSM) solution
(1,293 Ratings)

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing... read more

Hipporello

Service Desk Tool For Trello

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s... read more

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List of Service Desk Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
4.3
4.7
3.7
4
4.9
4.3
4.5
4.4
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