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Best Service Desk Software At A Glance
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface to provide a more personalized and complete resolution to the issue.
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User Sentiment
San Francisco, California - 94103
Live Since 2007
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Freshservice and how does it work?
Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
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User Sentiment
San Mateo, California
Live Since 2011
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SuperOps RMM and how does it work?
SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM.
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SuperOps RMM Pricing
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SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Jira Service Desk and how does it work?
Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
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User Sentiment
Sydney, Australia
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow IT Service Management and how does it work?
ServiceNow IT Service Management empowers organizations to deliver seamless and resilient IT services while boosting team productivity. Built on the powerful Now Platform, this solution leverages AI and machine learning to automate processes and speed up issue resolution, helping businesses innovate faster. By integrating end-to-end digital workflows, teams can stay connected, eliminate bottlenecks, and enhance operational efficiency. The platform’s user-friendly drag-and-drop interface simplifies complex workflows, allowing enterprises to design and implement smarter solutions effortlessly. With its AI-powered capabilities, ServiceNow provides actionable insights, enabling smarter decision-making and the continuous improvement of business processes. Security is a top priority, and the platform equips organizations with robust tools to strengthen data protection and maintain compliance with regulatory requirements. By reducing manual tasks and enabling informed decisions through powerful automation, ServiceNow transforms the way businesses operate, ensuring agility, efficiency, and enhanced performance across the enterprise.
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ServiceNow IT Service Management Pricing
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HaloITSM and how does it work?
HaloITSM is the ultimate platform designed to streamline your business operations. It simplifies incident management, automates workflows, and ensures you meet SLAs, saving you time and effort. With a fully customizable white-label portal, it seamlessly extends your brand while enabling team collaboration to track, plan, and manage tickets directly from knowledge base articles. Its intuitive dashboard provides clear insights into project performance, keeping your business on track. HaloITSM integrates effortlessly with tools like Office 365, Active Directory, and more, making it an adaptable solution for medium to large companies. Built to grow with your business, HaloITSM is fast, user-friendly, and completely configurable to meet your unique needs. Deliver exceptional service with a platform that takes care of the complex tasks so you can focus on what matters most—engaging and growing your brand.
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Micro Focus Service Manager and how does it work?
Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.
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Micro Focus Service Manager Pricing
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vorex and how does it work?
Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.
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Vorex Pricing
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BMC Helix ITSM and how does it work?
BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iSupport Software and how does it work?
iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.
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iSupport Software Pricing
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vivantio and how does it work?
Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.
Read moreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Track-It and how does it work?
Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.
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User Sentiment
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TeamHeadquarters and how does it work?
TeamHeadquarters is a comprehensive help desk and project management solution for companies to help them with ticketing, file storing, timesheet reporting, scheduling and problem tracking. The software helps the support team with the required benefits of improving customer satisfaction levels in real-time. It also helps the support team with unlimited ticketing, file management, problem management, time tracking and integrated scheduling functionalities. TeamHeadquarters can be leveraged to manage projects of any size. It includes features like Gantt chart, project planning, portfolio reporting, import/export and resource planning for easy project management. The software allows project managers to assign tasks to their employees and get complete visibility of tasks, operational tickets and existing services. Its resource management feature offers clarity into resource load balancing and project task assignments. With an inbuilt My Team feature, users can generate unlimited teams to complete a particular project. They can also modify and view team sheets and schedules, manage ticket load and print timesheet reports.
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TeamHeadquarters Pricing
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ivanti Neurons for ITSM (Ivanti Service Manager) and how does it work?
Ivanti Neurons for ITSM offers flexible, proactive service management tailored to your business needs. Automate workflows to eliminate manual processes, enhance efficiency, ensure compliance, and improve security. Whether you need an IT helpdesk solution or advanced service management capabilities, Ivanti Neurons scales effortlessly to meet your requirements. Transform the employee experience with modern service delivery, reducing escalations and accelerating resolutions. With no-code drag-and-drop design, teams can easily configure workflows and interfaces, cutting costs while increasing time to value. AI-powered chatbots and service portals enhance user interactions, while automation empowers service owners to design and control workflows without coding, ensuring consistent and high-quality service. Gain complete visibility of hardware and software assets to maximize performance and value while reducing total cost of ownership. Role-based dashboards allow for effective monitoring of service delivery and commitments. With flexible deployment options—cloud, on-premises, or hybrid—and mobile connectivity, Ivanti Neurons ensures seamless service management wherever you are.
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SW Score Breakdown
User Sentiment
South Jordan, UT
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ManageEngine ServiceDesk Plus and how does it work?
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.
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SW Score Breakdown
User Sentiment
Pleasanton, CA
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SunView ChangeGear and how does it work?
SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is GLPI and how does it work?
GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.
SW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TechExcel ServiceWise and how does it work?
TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations.
SW Score Breakdown
TechExcel ServiceWise Pricing
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CoSupport.ai and how does it work?
CoSupport AI is a cutting-edge, AI-powered customer service platform that streamlines support operations through automation and optimization at scale. Designed for ease of use, businesses can set up the platform in under 10 minutes, allowing for the configuration, testing, and deployment of customized AI models tailored to specific operational needs. It facilitates the definition of use cases, tone of voice, and conversation logic while integrating seamlessly with various data sources, including knowledge bases, CRMs, and helpdesks. With a focus on precision, CoSupport AI provides accurate training for consistent real-time responses and allows for simulations to fine-tune models prior to deployment across diverse channels such as chat, email, and social media. The platform boasts integration with leading systems like Zendesk, Salesforce, and Slack, with options for custom API integrations. With impressive performance metrics, including up to 90% autonomous issue resolution and 99% response accuracy, CoSupport AI enables support teams to concentrate on more strategic tasks. Furthermore, its enterprise-grade security, including ISO certification and compliance with GDPR/CCPA, coupled with a 99.9% uptime guarantee, positions CoSupport AI as a leader in redefining customer service standards for modern enterprises.
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CoSupport.ai Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TOPdesk and how does it work?
TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.
Read moreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is spekco and how does it work?
Most repair shops stitch together a ticketing tool, a separate POS, a shopping cart, and an email service — then spend their afternoon reconciling them. Spekco replaces all of it. Intake tickets, run a full register (cash + card), sell parts online, send branded invoices, and give customers a self-service portal to track their repair — all from one login, all on your own branded subdomain. Built for phone, computer, bike, and general repair shops from one bench to many locations.
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is IBM Control Desk and how does it work?
IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.
Read moreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Nexoid ITSM and how does it work?
Nexoid ITSM transforms the way IT professionals manage their ERP and ITSM systems, eliminating frustrations and making optimization effortless. Designed for ease of use, it empowers users to track, monitor, and enhance performance, giving them full control over their applications. With advanced features and actionable insights, Nexoid ITSM ensures systems run at peak efficiency so teams can focus on what truly matters. Say goodbye to inefficiencies—this platform streamlines processes, saves time, and boosts productivity. Whether it’s managing workflows or improving system performance, Nexoid ITSM acts as a reliable partner, simplifying complex tasks so users can stay focused on growth and innovation. Take control of your IT infrastructure with Nexoid ITSM and experience seamless operations with ease.
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Nexoid ITSM Pricing
The Average Cost of a basic Service Desk Software plan is $26 per month.
52% of Service Desk Software offer a Free Trial , while 10% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Jira Service Desk
|
95 | 4.3 |
ServiceNow IT Service Management
|
90 | 4.6 |
HaloITSM
|
95 | 4.8 |
Micro Focus Service Manager
|
72 | 0 |
Vorex
|
75 | 0 |
BMC Helix ITSM
|
92 | 3.9 |
iSupport Software
|
75 | 4.4 |
Vivantio
|
75 | 0 |
Track-It
|
73 | 3.9 |
TeamHeadquarters
|
70 | 0 |
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