Browse Software
+ List Your Product
Loading...
Refine Results Clear All
Artificial Intelligence
  • (13)
Starting Price
  • (3)
  • (4)
  • (1)
  • (8)
Deployment
  • (9)
  • (7)
  • (48)
  • (14)
  • (11)
Customer Types
  • (1)
  • (1)
  • (48)
  • (48)
  • (48)
Pricing Model
  • (27)
  • (7)
  • (2)
  • (2)
  • (19)
  • (33)
Integrated With
  • (11)
  • (10)
  • (8)
  • (5)
  • (5)
  • (4)
  • (4)
  • (3)
  • (3)
  • (3)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (2)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
Showing 1 - 20 of 47 Products
TechExcel ServiceWise logo
Service Desk Ticketing System Write a Review
Visit Website + Add to Compare

What is TechExcel ServiceWise and how does it work?

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations.

Read More

TechExcel ServiceWise Pricing

  • Free Trial Available
  • TechExcel ServiceWise Offers Custom plan.
TOPdesk logo
A must-have software to make your customers happy 2.6 Based on 357 Ratings
Visit Website + Add to Compare

What is TOPdesk and how does it work?

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

Read More

TOPdesk Pricing

  • Free Trial Available
  • TOPdesk Offers Custom plan.
Micro Focus Service Manager logo
Service desk solution powered with machine learning and analytics Write a Review
Visit Website + Add to Compare

What is Micro Focus Service Manager and how does it work?

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.

Read More

Micro Focus Service Manager Pricing

  • Free Trial Available
  • Micro Focus Service Manager Offers Custom plan.
Vorex logo
Your one place to manage IT services tickets and requests 3.8 Based on 31 Ratings
Visit Website + Add to Compare

What is Vorex and how does it work?

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.

Read More

Vorex Pricing

  • Free Trial Not Available
  • Vorex Offers Custom plan.
Jira Service Desk logo
Provide excellent service experiences to valuable clients for long term retention 4.1 Based on 1068 Ratings
Visit Website + Add to Compare

What is Jira Service Desk and how does it work?

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

Read More

Jira Service Desk Pricing

  • Free Trial Available
  • Starts at $10.00. Offers Free-forever plan.
EV Service Manager logo
An intuitive IT service management portal for your everchanging business needs 3.7 Based on 95 Ratings
Visit Website + Add to Compare

What is EV Service Manager and how does it work?

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.

Read More

EV Service Manager Pricing

  • Free Trial Not Available
  • EV Service Manager Offers Custom plan.
Serviceaide ChangeGear logo
Award Winning IT Service Management Software Write a Review
Visit Website + Add to Compare

What is Serviceaide ChangeGear and how does it work?

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

Read More

Serviceaide ChangeGear Pricing

  • Free Trial Not Available
  • Serviceaide ChangeGear Offers Custom plan.
Back logo
Managing Internal Operations Made Simple 4.7 Based on 3 Ratings
Visit Website + Add to Compare

What is Back and how does it work?

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with trends. Small, Medium companies make use of the software.

Read More

Back Pricing

  • Free Trial Available
  • Back Offers Custom plan.
Vivantio logo
A compact software to deliver the best IT support 4.2 Based on 108 Ratings
Visit Website + Add to Compare

What is Vivantio and how does it work?

Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.

Read More

Vivantio Pricing

  • Free Trial Available
  • Starts at $42.00.
Track-It logo
More than just help desk software 4.4 Based on 162 Ratings
Visit Website + Add to Compare

What is Track-It and how does it work?

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

Read More

Track-It Pricing

  • Free Trial Not Available
  • Track-It Offers Custom plan.
iSupport Software logo
IT help desk and customer service solutions Write a Review
Visit Website + Add to Compare

What is iSupport Software and how does it work?

iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.

Read More

iSupport Software Pricing

  • Free Trial Not Available
  • iSupport Software Offers Custom plan.
BackHQ logo
One Stop Shop for Employee Needs 5 Based on 1 Ratings
Visit Website + Add to Compare

What is BackHQ and how does it work?

Organize and automate all of your employee requests on one intuitive platform. It Manage the conversations at scale, Help employees to help themselves, and Automate the employee journeys. It provides seamless integrations with popular tools like BambooHR, Confluence, Google Chat, Jira and much more.

Read More

BackHQ Pricing

  • Free Trial Not Available
  • BackHQ Offers Custom plan.
IBM Control Desk logo
Manage your business with the best service desk features 4.3 Based on 3 Ratings
Visit Website + Add to Compare

What is IBM Control Desk and how does it work?

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.

Read More

IBM Control Desk Pricing

  • Free Trial Available
  • IBM Control Desk Offers Custom plan.
C2 ATOM logo
A compact service desk software to perform flexible operations 4.5 Based on 34 Ratings
Visit Website + Add to Compare

What is C2 ATOM and how does it work?

C2 ATOM is an accurate service desk software that provides companies with functionalities like problem management, incident management, ITIL change management, service request and project management. Its ITSM services save time, filter available solutions and publish them on portals for customers to see. The software includes Kanban, Gantt and Calendar views that companies can use as per their needs. They can modify projects’ tasks, change their status and keep the important dates in mind to avoid any trouble. The software also provides useful helpdesk monitoring tools to add and share notes, reference tickets, fast closing and resource assigning facilities to groups. For ticketing, C2 ATOM manages users prioritization as per the impacts, reduces spent time and associates equipment or an asset with the ticket. Moreover, C2 ATOM also promotes communication and collaboration between the stakeholders whether it’s a complex project or a simple request. It improves incident response time through a quick ticket categorization facility to reduce the entry time for the agents.

Read More

C2 ATOM Pricing

  • Free Trial Not Available
  • Starts at $50.00. Offers Custom plan.
InvGate Service Desk logo
Get ITSM, help desk and ticketing solutions in one place Write a Review
Visit Website + Add to Compare

What is InvGate Service Desk and how does it work?

InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency on the workflows of their service desk and take appropriate action whenever needed. InvGate Service Desk’s ticketing solution makes the work of agents easier. It allows them to focus on what’s important by streamlining work according to priority, urgency and SLA. the software also helps agents avoid bottlenecks by highlighting the actions solvable within a click. InvGate Service Desk makes the work easier with its automation processes. With its visual engine, users can create automated workflows and manage requests they get across the company. The software can be integrated with CMDB through which service teams can get an overview of the hardware and software, along with accurate insights into each incident.

Read More

InvGate Service Desk Pricing

  • Free Trial Available
  • InvGate Service Desk Offers Custom plan.
Incident IQ logo
For K-12 asset management and service solution 4.5 Based on 85 Ratings
Visit Website + Add to Compare

What is Incident IQ and how does it work?

Incident IQ is a service management platform designed for K-12 schools that helps them with asset management, facilities maintenance solutions, help ticketing and more. The platform includes various features that help users easily manage their multiple business processes. iiQ Assets, the platform provides schools with the technology to deploy, collect, manage and audit their assets. iiQ Ticketing comes with enterprise-class tools that are specially built for schools through which they can easily route, submit and work tickets easily. The software also includes simple help submission for students and teachers, detailed analytics for administrators and powerful workflows for the support teams. With Incident IQ, IT teams get information-rich tickets by default, without conducting rigorous searches for them. This helps to automatically populate requests along with the relevant data. Users can integrate asset data into the platform to enable support teams to receive richer help requests. The platform also helps leaders by providing them with insights into the educational technology’s performance.

Read More

Incident IQ Pricing

  • Free Trial Not Available
  • Incident IQ Offers Custom plan.
Tikit logo
Seamless. Conversational. Ticketing built for Teams Write a Review
Visit Website + Add to Compare

What is Tikit and how does it work?

Reduce ticket capacity and increase the employee experiences with seamless support at the speed of conversation. It provides key features like Ticket Creation from Teams Chat and Email, AI-Powered Ticket Deflection, Automated Workflows, Reporting and Power BI Integration and much more.

Read More

Tikit Pricing

  • Free Trial Available
  • Starts at $90.00.
TeamHeadquarters logo
A fully integrated project and help desk management solution with responsive UX 3.7 Based on 3 Ratings
Visit Website + Add to Compare

What is TeamHeadquarters and how does it work?

TeamHeadquarters is a comprehensive help desk and project management solution for companies to help them with ticketing, file storing, timesheet reporting, scheduling and problem tracking. The software helps the support team with the required benefits of improving customer satisfaction levels in real-time. It also helps the support team with unlimited ticketing, file management, problem management, time tracking and integrated scheduling functionalities. TeamHeadquarters can be leveraged to manage projects of any size. It includes features like Gantt chart, project planning, portfolio reporting, import/export and resource planning for easy project management. The software allows project managers to assign tasks to their employees and get complete visibility of tasks, operational tickets and existing services. Its resource management feature offers clarity into resource load balancing and project task assignments. With an inbuilt My Team feature, users can generate unlimited teams to complete a particular project. They can also modify and view team sheets and schedules, manage ticket load and print timesheet reports.

Read More

TeamHeadquarters Pricing

  • Free Trial Not Available
  • Starts at $18.00.
HappyFox Assist AI logo
Powerful AI and Conversational Ticketing Software Write a Review
Visit Website + Add to Compare

What is HappyFox Assist AI and how does it work?

Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

Read More

HappyFox Assist AI Pricing

  • Free Trial Not Available
  • HappyFox Assist AI Offers Custom plan.
Web+Center logo
Web based helpdesk software Write a Review
Visit Website + Add to Compare

What is Web+Center and how does it work?

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.

Read More

Web+Center Pricing

  • Free Trial Not Available
  • Starts at $400.00.

List of Service Desk Software

PRODUCT NAME AGGREGATED RATINGS
TechExcel ServiceWise TechExcel ServiceWise 0
TOPdesk TOPdesk 2.6
Micro Focus Service Manager Micro Focus Service Manager 0
Vorex Vorex 3.8
Jira Service Desk Jira Service Desk 4.1
EV Service Manager EV Service Manager 3.7
Serviceaide ChangeGear Serviceaide ChangeGear 0
Back Back 4.7
Vivantio Vivantio 4.2
Track-It Track-It 4.4

Articles on Service Desk Software

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed