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Updated on: January 19, 2021
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Service Desk Software

Service Desk Software delivers omnichannel support to employees within an organization using IT equipment. This software helps to manage internal IT service requirements for both hardware and software. Employees can report incidents, submit their requests using this software, and the IT department can quickly resolve any incidents and remain organized.

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Mint Service Desk

A Simple Service Desk for Business
(17 Ratings)

Mint Service Desk software is a platform used to manage incidents with tickets for response and resolution. Monitor and link assets to automate workflows by sharing knowledge with other agents. The software offers tools like Ticket labels used to split your tickets between service requests and... read more

Back

Managing Internal Operations Made Simple
(3 Ratings)

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with... read more

atSpoke

A Service Desk for Business
(113 Ratings)

atSpoke software is a platform used to increase team's productivity in Slack with AI tool. Manage your tickets with search (filter) and triage requests quickly with custom lists, status and tags. Collaborate with your team with access control on tickets with private notes. Measure the performance... read more

Freshservice

An IT project management software
(1,294 Ratings)

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking... read more

SolarWinds Service Desk

An IT service management (ITSM) solution
(1,290 Ratings)

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing... read more

Jira Service Desk

Automate Workflow with IT Service Tool
(1,270 Ratings)

Jira Service Desk is a Collaborative ITSM solution used to manage the services and support in minutes. Track and analyze all response activities and measure the Incident communication with custom automation rules to handle all your manual tasks. Manage your team's works with escalations,... read more

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(318 Ratings)

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

Ivanti Service Manager

Build Business with ITSM
(194 Ratings)

Ivanti Service Manager is a cloud-optimized ITSM solution used to automate workflow of business. The software offers a compliant, and secure to manage incidents requests from any channel. Plan communication on any performance issues or potential problems to reduce errors and costs by managing... read more

EV Service Manager

Enterprise Service Management
(94 Ratings)

EasyVista Service Manager Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust... read more

Hipporello

Service Desk Tool For Trello

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s... read more

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List of Service Desk Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
4.9
4.7
4.5
4.5
4.4
4.3
4.3
3.8
3.7
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