Service Desk Software List (January 2025)

atSpoke, now acquired by Okta is an identity platform that enables you to take your customer and employee creativity to the next level with industry-leading identity and access management services. It makes registration and login for your apps as simple as possible, all while protecting and empowering your partners, workers, and contractors. With the Okta Integration Network, you can securely embrace and automate any technology from cloud to ground. It offers secure cloud single sign-on, ideally suited to security, IT, and user purposes. With Okta, you get access controls for servers that are as flexible as your multi-cloud system and all of your devices, groups, and users can be found in one place. With Okta’s powerful user authentication, you can create safe, seamless consumer experiences. It provides secure and intelligent access to satisfy your employees and consumers. You can manage, store, and collect user profile data at scale, and remove the friction from your connections with vendors, partners, and customers. Additionally, with easy-to-implement automation, you can manage provisioning like a pro using Okta.

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

Reduce ticket capacity and increase the employee experiences with seamless support at the speed of conversation. It provides key features like Ticket Creation from Teams Chat and Email, AI-Powered Ticket Deflection, Automated Workflows, Reporting and Power BI Integration and much more.

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.

C2 ATOM is an accurate service desk software that provides companies with functionalities like problem management, incident management, ITIL change management, service request and project management. Its ITSM services save time, filter available solutions and publish them on portals for customers to see. The software includes Kanban, Gantt and Calendar views that companies can use as per their needs. They can modify projects’ tasks, change their status and keep the important dates in mind to avoid any trouble. The software also provides useful helpdesk monitoring tools to add and share notes, reference tickets, fast closing and resource assigning facilities to groups. For ticketing, C2 ATOM manages users prioritization as per the impacts, reduces spent time and associates equipment or an asset with the ticket. Moreover, C2 ATOM also promotes communication and collaboration between the stakeholders whether it’s a complex project or a simple request. It improves incident response time through a quick ticket categorization facility to reduce the entry time for the agents.

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

Sharepoint ticketing system is simple, customizable, Sharepoint help desk ensures your organization can handle every issue properly. It provides some key features like Reporting, Self Service, Customization, and much more. It is suitable for all types of organizations.

Service Creatio is a comprehensive service management platform that enables companies to accelerate their service delivery processes. The platform enhances customer experience with the best solutions to meet the demand of individual customers. It provides a variety of relevant information that is required to know everything about customers and helps to collaborate with them at every touchpoint present in the service cycle. Service Creatio brings all communication channels in one place for a seamless customer experience. Users can personalize their communication channels and connect with customers through messengers, phone, email or self-service portals. Moreover, Service Creatio’s inbuilt tools help companies in improving the efficiency levels of their contact centre. With its intelligent tools and low-code capabilities, the platform facilitates all contact centre processes. It can also manage complex ITSM processes by applying the best methods of the ITIL framework. Companies get to boost their service efficiency through a process-centric UX and incorporate intelligence to simplify routing and case classification.

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.

Suptask is the new way of working with tickets where the conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution

SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.

Alemba Service Manager can help departments such as HR and Facilities deliver better services and user experiences to their customers. And it is trusted by a large number of Enterprise-scale organizations across the globe. Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations.

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.

Organize and automate all of your employee requests on one intuitive platform. It Manage the conversations at scale, Help employees to help themselves, and Automate the employee journeys. It provides seamless integrations with popular tools like BambooHR, Confluence, Google Chat, Jira and much more.

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.

Introducing the HEINZELMANN Service.Desk - their ultimate solution for streamlined inquiry and problem management within their organization. Designed to support employees across all departments, this full-service management system is a game-changer for efficient and effective organizational processes. Are they tired of endless email chains and missed deadlines? Look no further. The HEINZELMANN Service.Desk is here to revolutionize the way they handle inquiries, problem cases, and requirements within their company. From IT-related issues to general queries, HEINZELMANN is their go-to solution for managing and resolving them in a defined process. With HEINZELMANN, they'll experience a seamless and structured workflow that ensures nothing falls through the cracks. Through its sleek and user-friendly interface, employees can easily submit their inquiries, track progress, and receive timely resolutions. No more confusion or missed communication. Just a smooth, well-oiled machine. What sets HEINZELMANN apart is its versatility. While it excels in IT-related inquiries, it can be adapted to suit any type of requirement or case within their organization. Its flexible nature allows they to customize workflows, assign tasks, and set escalation rules according to their unique needs. HEINZELMANN truly works for they, eliminating bottlenecks and empowering their team to work at their best. We understand the importance of third-party perspective, which is why HEINZELMANN is specifically designed for professionals like them. With its professional, informative tone, it seamlessly integrates into their existing systems and aligns with their brand style, ensuring a consistent and cohesive experience for their employees and clients. Don't settle for mediocrity when it comes to managing inquiries and problem cases. Upgrade to HEINZELMANN Service.Desk and experience the difference it can make in their organization. Streamline their processes, boost productivity, and enhance customer satisfaction - all with HEINZELMANN, their trusted ally in managing the demands of a modern workplace.