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Updated on: August 4, 2021
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Service Desk Software

Service Desk Software delivers omnichannel support to employees within an organization using IT equipment. This software helps to manage internal IT service requirements for both hardware and software. Employees can report incidents, submit their requests using this software, and the IT department can quickly resolve any incidents and remain organized.

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Freshservice

Freshservice is an cloud-based service desk and IT service management (ITSM) solution helping 40000 businesses worldwide
(1,364 Ratings)

Freshservice pricing: Starts at $19.0.

Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management read more

Jira Service Desk

Provide excellent service experiences to valuable clients for long term retention
(1,305 Ratings)

Jira Service Desk pricing: Starts at $10.0. Offers Free-forever plan.

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use... read more

EV Service Manager

Enterprise Service Management
(95 Ratings)

EV Service Manager pricing: EV Service Manager Offers Custom plan.

EasyVista Service Manager Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust... read more

Back

Managing Internal Operations Made Simple
(3 Ratings)

Back pricing: Back Offers Custom plan.

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with... read more

Mint Service Desk

Regulate service desk and asset management facilities within a unified portal
(18 Ratings)

Mint Service Desk pricing: Mint Service Desk Offers Free-forever and Custom plan.

Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base,... read more

Ivanti Service Manager

Improve your IT service delivery
(202 Ratings)

Ivanti Service Manager pricing: Ivanti Service Manager Offers Custom plan.

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can... read more

atSpoke

A Service Desk for Business
(115 Ratings)

atSpoke pricing: Starts at $5.0. Offers Custom plan.

atSpoke software is a platform used to increase team's productivity in Slack with AI tool. Manage your tickets with search (filter) and triage requests quickly with custom lists, status and tags. Collaborate with your team with access control on tickets with private notes. Measure the performance... read more

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(329 Ratings)

ManageEngine ServiceDesk Plus pricing: Starts at $10.0.

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

SolarWinds Service Desk

An IT service management (ITSM) solution
(1,296 Ratings)

SolarWinds Service Desk pricing: Starts at $19.0.

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing... read more

Hipporello

Service Desk Tool For Trello

Hipporello pricing: Hipporello Offers Free-forever plan.

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s... read more

Micro Focus Service Manager

Service desk solution powered with machine learning and analytics

Micro Focus Service Manager pricing: Micro Focus Service Manager Offers Custom plan.

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities... read more

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List of Service Desk Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
4.3
3.6
4.7
4.9
4
4.5
4.3
4.4
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