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Deskpro

Reliable helpdesk for you with a high level of extensions

(21 Ratings) Write Review

What is Deskpro and how does it work? Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

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Deskpro Awards

Deskpro Features Show All Features

Help Desk Features

Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.

Deskpro Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	London, United Kingdom / +44 020-3582-1980
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.deskpro.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Help Desk Software

Deskpro Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Team

$29 /User/Month Billed Yearly

On-Premise: Min 10 agents, $29 per Month billed Yearly

All the features and tools you need to provide amazing support

Features

Cloud or On-Premise Deployment
Standard Support
Multi-channels: Facebook, Twitter, WhatsApp
Automations
CRM
Customization
Help Center
1000+ Apps & Integrations
Full REST API
Multi-Brand
Localization
iOS & Android Apps
Reporting
Search
Voice
ISO 27001 Certified
ITIL
Data Center Choice (US/EU/UK)
Two-Factor Authentication (New)

Professional

$59 /User/Month Billed Yearly

On-Premise: Min 10 agents, $59 per Month billed Yearly

Everything you need plus extended support and limits

Features

Includes features of Team plan, plus
Premium Support 24/5
Multi-Accounts
Named Account Manager
Auto-Translate (New)
Uptime SLA
Larger Attachments
Beta Features
Extended Multi-Brand
Unbranding / Whitelabelling
Custom Reports
Collections (soon)
Chatbots (soon)

Enterprise

Custom

Cloud: Min 25 agents, billed Yearly

On-Premise: Min 25 agents, billed Yearly

Powerfully scale everything exactly to your needs with complete control

Features

Includs features of Professional plan, plus
Enterprise Support 24/7
Unlimited Multi-Brand
Data Center Choice (Global)
Product Previews
Free Agent Certification
Free Onboarding
Quarterly Health Checks
Sandbox
Net 30 Payment
Enterprise Uptime SLA
Security Reviews
Extended API Rate Limit (soon)
Unlimited Multi-Accounts (soon)
HIPAA & SOC 2 Type II (soon)
Support SLA
Custom Feature Development
Custom Contracts

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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro pricing.

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