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About Deskpro

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

Screenshots & Videos

Chat with email
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    72%
  • Momentum
    66%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Deskpro Awards

Deskpro Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Deskpro Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro Pricing.

Deskpro Alternatives

View All Deskpro Alternatives

Deskpro Reviews

User Rating

3.7/5 (Based on 76 Ratings)

Ratings Distribution

  • Excellent

    52.6%
  • Very Good

    32.9%
  • Average

    10.5%
  • Poor

    0%
  • Terrible

    3.9%

Do You Use Deskpro?

Write a Review

Review Summary

Overall, users find DeskPRO easy to use and implement. It is praised for its intuitive interface, customizable features, and robust ticketing system. Many users appreciate the comprehensive reporting and analytics capabilities, which provide valuable insights into customer interactions and agent performance. However, some users have reported occasional glitches and bugs, and a few have expressed concerns about the pricing structure. Additionally, some users have suggested improvements to the reporting features and mobile app functionality.

Pros

  • Powerful ticketing system with automation and customization options.
  • Comprehensive knowledge base and selfservice portal.
  • Strong reporting and analytics capabilities.

Cons

  • The user interface can be complex and challenging to navigate.
  • Limited customization options for certain features.
  • Some users report issues with reliability and uptime.

Deskpro User Reviews

AI-Generated from the text of User Reviews

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Deskpro Screenshots

Deskpro FAQs

What is Deskpro used for?

Deskpro is Help Desk Software. Deskpro offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Deskpro features.

What are the top alternatives for Deskpro?

Does Deskpro provide API?

Yes, Deskpro provides API.

Deskpro Contact

Vendor Details

London, United Kingdom Founded : 2002

Contact Details

+44 020-3582-1980

https://www.deskpro.com/

Social Media Handles

Grid Report for Deskpro

Customers

Deskpro Integrations

Disclaimer

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