Home/Help Desk Software/Deskpro
Updated on: October 24, 2021

What is Deskpro ?

Deskpro - Help Desk Software
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskpro

Reliable helpdesk for you with a high level of extensions
(55 Ratings) Write Review

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

Deskpro Features Show All Features

Deskpro Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number London, United Kingdom / +44 020-3582-1980
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Deskpro Pricing

Pricing ModelFree Trial , Subscription
Deskpro Cloud
$30 /User/Month

Features

  • Actionable reporting and analytics
  • Integration with 750+ other software applications
  • Customer support in different languages and time-zones
  • Teams collaborate using instant messaging and notes
  • Manage your entire userbase from within the helpdesk
  • Increase the effectiveness of your support teams
  • All the features on your iOS or Android mobile device
  • 24/7 help with a self-service portal and knowledgebase
  • All of Deskpro's features and customizable components
On-Premise
$1,740 /Year

$1740 per 5 agents billed annually

Features

  • Includes all features of Deskpro Cloud
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Disclaimer: The pricing details were last updated on 07/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro pricing.

Deskpro FAQs

Deskpro is Help Desk Software. Deskpro offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Deskpro features.

Yes, Deskpro provides API.

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Deskpro Reviews

OVERALL RATING
3.5
Based on 55 Rating(s)
Rating Distribution
  • 45 %
  • 35 %
  • 15 %
  • 0 %
  • 5 %
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Fredrick Jr.
Fredrick Jr.Source : trustpilot.com
(Reviewed on 13 March 2019) Intuitive and easy to use

We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no one else came close to its service. I switched to different companies since then and desktop was always the one I recommended. We use their subscription monthly plan which is hosted with them and reasonably affordable. The way their helpdesk ticket system works is very intuitive.

...more
Peetu
PeetuSource : trustpilot.com
(Reviewed on 28 July 2020) Not a very professional start-up.

Not a very professional start-up. Did not get any answer to my query!

...more
Lewis
LewisSource : trustpilot.com
(Reviewed on 27 June 2020) One of the most expensive solutions and…

One of the most expensive solutions and certainly not the fair and affordable pricing they claim. $30 per agent per month is the highest I've seen at all of the solutions I have looked at.

...more

Deskpro Screenshots

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